Baskin-Robbins has always been a favorite. They have a wonderful selection of ice cream flavors. You can pick up a premade ice cream cake, or order one in advance customized to your liking. You can also order an ice cream sundae or a milkshake. This location is clean and they are quick to acknowledge you when you come in. Service is pleasant, and fast. Stop by if you are in the area. read more

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We ordered an ice cream cake for my wife's birthday. It was supposed to have white cake, mint chocolate chip ice cream, and buttercream frosting. When we cut into it last night we realized it had whipped cream frosting. What are you going to do at that point? Mistakes happen. However, when I called today to report the mistake, the lady who answered the phone informed me that the manager was not there. I informed her of the problem and she immediately became defensive and argumentative. She had a Korean accent that was very hard to understand and she could not comprehend what I was trying to tell her. Ultimately, she ended up saying that she was with a customer and then hanging up on me! When I tried to call back she would not answer the phone. I will try again to speak with the manager tomorrow. But if his level of customer service is comparable to hers, then I'm not expecting much. I will however be writing a letter to Baskin-Robbins to let them know that this location is dragging their good name through the mud. There are other locations and even other retailers to order ice cream cakes from. But, if you're looking to get what you ordered and be respected as a valued customer when a mistake happens, I would not recommend you ordering from this location. read more

I went to get my free birthday scoop. The person was a bit more friendlier than the other time who was super grumpy. Anyways, I got Love Potion #31 and they gave me a generous portion on a cone of my choice (waffle). It was really good and I like the tart part of the berry jam mixed with dark chocolate and white chocolate ice cream. It was really good since I haven't had ice cream in awhile! Very thankful for constantly having this birthday deal, it makes my day! read more

Baskin-Robbins 31 Ice Cream Stores - Love Potion #31 - Ice Cream & Frozen Yogurt Near Me - Beaverton, Oregon

Baskin Robbins is the "high-end" ice cream that I grew up with, the special treat, the ice cream cake we often had for my summer birthday. Way before the fancy flavors and bespoke ice cream shops were even a thought. As I've said before on Yelp, I'm not really a big fan of ice cream. Yes, I enjoy it, but it isn't typically what I crave (soft serve on the Jersey Shore and Dairy Queen being the exception) and have ice cream just a few times a year. I don't want it on my apple pie or on my cake. I never order for dessert at a restaurant. And there are no containers in my freezer. But if its a hot and sunny day and I want ice cream, Basking Robbins hits the mark. The reason I prefer Basking Robbins over those high falancy places, is their combos are perfectly paired without being over the top trying to impress with bizarre flavors. They are one of the few ice cream makers that has swirls of legit, rich fudge, not swirls of chocolate ice cream in their mixes. Growing up, Vanilla Fudge Swirl was the only flavor I ordered. They no longer make the Vanilla Fudge Swirl, at least not to my knowledge, but they offer the rich fudge in their Jamoca Almond Fudge and I'm a fan! A coffee flavored ice cream with ribbons of rich fudge and roasted almonds is simple and delightful! Sometimes I get a double scoop so I can pair with the Old Fashioned Butter Pecan which was my Dad's favorite. Having it is nostalgic and makes me feel his presence. Corny, I know, but it's the truth. Friendly staff. Parking out front, in same lot as Fred Meyers. When I'm in the area and it's a hot day, I find myself at the counter eyeing all the flavors but always sticking to my faves. read more

Quinn provided some A1 service. Great upbeat personality. Made my sundae with great care. Give that guy a raise.

I've visited this location on several occasions since I've moved close by. The service is always exceptional and the ice cream is delicious. The only downside is the small serving sizes. On every visit, I've ordered a three scoop hot fudge sundae with whipped cream. Sadly, their three scoops of ice cream is comparable to one normal size scoop and they barely use any whipped cream...sad. read more

Favorite spot to grab a scoop late at night. Something nostalgic about Baskin Robbins, that keeps me coming back. read more

Best ice cream variety and all of our favorite flavors! Clean setting and delicious toppings and waffle cones for Sundaes and shakes. Baskin Robbins classic chocolate is hard to beat! read more

This was the cleanest and nicest looking baskin-robbins I have ever been to. No need to review the ice cream itself because it is baskin-robbins. If you've eaten ice cream at one, you've tasted them all lol. But I definitely enjoyed coming here. No sticky tables or floors. And I'm assuming the two people working we're probably the owners and they were extremely nice. Will definitely be coming back. read more

I am a regular customer for this store and whenever go there i am very satisfied with their services and welcoming environment. Specially welcoming greeting with smile that makes me Comfortable and happy to visit. Totally recommend this store to friends. Two thumbs up!!! read more

We've come three times now and all times the had pretty long lines but managed them good and there wasn't a long wait. Every worker who helped us was nice and helpful. Me and my daughter love to stop and get some sherbet from here read more

I usually buy an ice cream cake from baskin robins once ever 2-3 months. Unless this is a NEW way to make ice cream cake, ive never had it like this before... the cake part in the center of the cake felt like it was just a scratch piece cake they put in the center to get rid of it. I've asked some friends who worked for baskin robins in portland/Gresham areas and they said this is NOT how they make their cakes.. felt like i got gypped‍ read more

Baskin-Robbins 31 Ice Cream Stores - Mint chocolate chip with chocolate cake - Ice Cream & Frozen Yogurt Near Me - Beaverton, Oregon

Ice cream is average. Service is decent, albeit slightly vanilla when I last visited (perfectly fine though). Had a small issue getting my birthday coupon to work but the guy behind the counter eventually said not to worry about it, gave me my cone and sent me on my merry way. Good overall experience. read more

We decided to get some ice cream after dinner so thought it wouldn't take that long. We were second in line and instead of asking for our order next, the workers continued to take door dash and other online delivery orders before ours. They never made eye contact despite us waiting right by the register to order. The lime grew (10 minutes later) and still no movement. A person with a door dash mask came in line and was served before us. I guess they prioritize online orders before actual people waiting for some ice cream. read more

I have been coming to this Baskin Robins for the past 3 years. I am obsessed with their Cappuccino Blast so I come about once a week. The service is always great and the employees are always friendly. They accept Apple Pay and Samsung Pay. read more

To the guy who worked the closing shift thank you for being so nice when my 13 year old daughter came in for ice cream 10 mins before closing. She came out with a big smile and said "it's nice to have a guy who is working close to closing to be so nice and he even asked how my day was going." Thank you for giving good service. read more

only filled half of order. Asked for two 2 quart pre-packaged ice cream. This is 4 quarts total. instead I got one 2 quart pair. I will get a refund in 8-10 days, but if I reorder I will have to pay another tip: $6.50+. I'm ill and don't need the extra effort or aggravation. I feel when there is a mistake it should be corrected immediately by the Restaurant. read more

Unbelievable!!! Sold us a Halloween cake on November 29th!!! The inspector should check to see how old their products are!!! By the time was realized it, it was too late!!! DO NOT GO HERE!!! read more

Baskin-Robbins 31 Ice Cream Stores - Clearly black bats and orange pumpkins!!!! Sold us a month old cake!!! Despicable!!!! Purchased on 11/29!!! - Ice Cream & Frozen Yogurt Near Me - Beaverton, Oregon

Super friendly staff, they did not mind waiting on me as I got to create the perfect dessert. Happy to support a local business that treats their employees well. read more

Awesome place, so friendly, clean newly remodelled inside. I'm not a big ice cream fan, but I find myself going there every week anyway. :)

Stopped in today to grab us some ice cream. My wife & I were greeted with a smile from a man behind the counter. I've been a patron of Baskin-Robbins since I was a kid. With so many ice cream options these days, Baskin-Robbins never disappoints. This store in particular was noticeably clean, bright and had flavors I hadn't seen in other stores. I'll definitely be returning to try other 'flavorful' flavors they have on display. Thanks again for your outstanding customer service!!! read more

This Baskin Robbins is one of my favorite ice cream store. The man behind count was welcoming greeting all the time and asking taste a new flavor. Whenever I stop by this store l was satisfied with their services and when l leave gave me dis count coupon for the next trip. Not a big deal but makes me happy all day Great choice for icecream and cakes. read more

Love that baskin Robbins get their ice cream locally made. Alpenrose does great work and the store is clean.

Went to this place for a shake and employee gretted with smile and asked if i would like to taste flavor of the month icecream .it was so nice and wel coming also helpful to decide a flavor. My shake was perfect thick not too waterly. I enjoyed couple of samplings with ingredients explanations from crew.He was patients and kind. I would definitely recommend this place for a shake or scoop of icecream. Two thumbs up !!! read more

Quinn along with the other employees that I've seen the past two times that I've gone have been great, super friendly and enjoyable during our time there. The only downside is the manager or the owner of this particular Baskin-Robbins is always super rude and yelling at her employees just because they let her know that the tills were running low on change for cash orders, it's called being a manager, just do it lady! The first time I've gone I saw her go to the back to blow her nose and touch her face and then came right back out without washing her hands or wearing gloves while making the cones/ banana splits or handling food. Both times have been annoying and honestly just super rude on her part for treating her team less of a person because they're young. I only come back because her STAFF plays a key role on making people feel welcomed. Thanks Quinn and all of the other scoopers there! You matter, only knocked off two stars because of her other than that the employees were great! read more

Ok. So I had ordered a cake through this location. I had a choice between two cakes I was picking. I felt very confident I ordered the right one. When I picked up my cake it was the wrong cake. Through research I did find out the system I ordered through somehow picked the wrong cake. Ok no big deal I made a mistake. What frustrates me about this place was the customer service. I went in and had a conversation with the gentleman. As I was leaving he was laughing at me multiple times as I left the store. I can understand mistakes regardless of who's end it is in, but please don't laugh at your customers. Even more so during these tough times. I will not be returning. read more

FOR THE LOVE OF GOD !!! Please hire a new Manager! I went in to pick up some ice cream, One of the 12oz containers. The person working the front was amazing and very nice. You could tell he was younger, probably in high school. The check out was going smooth, UNTIL i'm guessing the manager of the store comes to Micro managing this kid that is checking me out. She's yelling at him about how much ice cream he put into the container in front of me and other customers. . . Completely awkward and uncalled for. The younger employee is just sitting there saying "you're right I'm so sorry" and taking her abuse . . . . Fire the manager please! read more

Way back in the olden days, Baskin-Robbins was more or less the Salt & Straw of Portland. Inventive flavors, cool cone choices, friendly people at the counter ... it really was a great place to go. I used to particularly love the watermelon sorbet served only in the summer and loved it well into my twenties. Times change. I stopped getting ice cream cones anywhere while trying to watch my waistline, so my visits to Baskin-Robbins dropped off to nothing. And of course along came all the choices we have now in so many different shops (Salt & Straw and Cloud City just to name a couple). I stopped by this shop just because I hadn't had ice cream in quite a long time. I ordered an old classic, pink peppermint candy, and savored it. The service was excellent (as well it should be as I was the only one in the store) and the young counterperson friendly and accommodating. Yes, I did savor the ice cream cone, but more as an homage to the past and good memories, because I have been spoiled by the kick in the flavors at the newer ice cream shops. Yet the pause in the middle of a busy Saturday was what the doctor ordered, and I walked out the door with a smile on my face. read more

I'm not sure if the personality of the managers/owners are the ones that drives me to other tasty delights somewhere. I think they are friendly. Maybe I'm like them, I can smile on command. But I don't have a personal relationship with them to tell them that they own a business and they need to smile in the premises of their building. An ice cream shop is an ice cream shop. There is nothing here that stands out among other Baskin Robbin's or any other ice cream shops. The ice cream cake is mediocre at best. Minus one star for not being able to sell Dry Ice. (In which they have done few years ago). read more

This review isn't about the ice cream cones or cakes as they are savory and cones are really fresh. However, this is about the owner/manager. We walk in with our 7 year old and I show her the free birthday scoop and her face turned as if she received some devastating news, and she didn't like that we had the coupon on the email rather than printed (because we have used it before in my other son and it was fine).... Mind you, we also ordered 2 cones for the rest of us, so it wasn't just a free birthday scoop visit (which shouldn't matter anyways). The smile didn't come to her face, she wouldn't even acknowledge when I said, "the birthday boys still didn't choose his ice cream cone" I don't know if she had a bad day or what, but we felt like beggars. I'm not coming to this location again... read more

Went in to get a milkshake and there were several customers in the lobby all whom had been served. No one behind the counter. I walked around the side of the counter so whoever was in the back could see me. There was a woman staring at a screen and then after about 5 min walked into the freezer. We she came out she started making a cake and didn't even acknowledge that I was there waiting. Never asked me for my order or if I was even interested in ice cream. Waited about 10in before deciding it was a waste of time. read more

This review has nothing to do with the quality of Baskin-Robbins ice cream. Rather it is a reflection of the poor customer service offered by the owners of this establishment. On two separate occasions my wife and I have been double charged and in both cases it is not been resolved. The first time was an honest mistake with a pre-ordered birthday cake, they decorated the wrong base cake. Apologized and offered a new cake in its place the next day. I believe I was accidentally charged the second time for the replacement cake. But the real issue was in the resolution process in which this store shows up as an "Aloha" store 97006 on my credit card. I showed them the double charge on my credit card statement. The owners argued with me and told me "no, this is Beaverton." The husband was supposed to contact the bank to resolve and never followed through. Unfortunately so much time passed that I couldn't even dispute the charge. Recently, my wife treated herself to an ice cream. The credit card reader seamed to fail, the other transaction was supposedly voided, and she was asked to re-swipe and chose to use a different card in case it the magstrip was faulty. It turns out she was charged on both credit cards. Again, and honest mistake and only $5.49. But when she sought resolution with the store. All my wife received was pushback and denial. Baskin Robbins ice cream is classic and family friendly, however, the owners of this store (and one other) are tarnishing the brand they bought into. I wish there was a corporate liaison who would intervene. I'm not telling them how to run their business, but they need to adjust their focus on customer satisfaction. Case in point we have avoided this particular location because of the bad experience and have driven further to get ice cream or order a cake. read more

I am a neighbor of this store and visit any family event .they are very friendly and welcoming with smile Store is clean and average above Definitely recomend to friends Two thumbs up!! read more

The malts were good and the teen staff friendly but the owners are awful people! Rude to customers and almost abusive to the poor kids that work there. Makes me not want to go back. read more

the girl that scooped me and my wife's ice cream was very sweet and gave great service. her name was qiqi i think and i will be greatly tipping more in the future for her if she scoops for me! read more

This Baskin Robbins location is the best I've found in the area, customer service is awesome always greeted with a friendly smile, the selection of cakes and other goodies are wonderful, I will definitely be a long time customer at this location, read more

This is my go-to ice cream place in town. I have always been satisfied with basket robin for and the coconut pineapple flavor is top notch. I've always had good service here and the owners go out of the way to be friendly every time! read more

This BR store is one of my favorite places for picking up Grab-and-Go pre-packed quarts size ice cream. They are soft enough to scoop unlike supermarket off the shelve ice cream. In some occasions, I pick up an ice cream cake for my friend and family's function which makes everyone happy. Oh, make sure to ask receipt because it prints out coupons for your next purchase. read more

Horrible customer service! Most business post a sign if they don't take bills in certain denominations. The girl rudely tells me umm we do not accept bills that large, you have to go to Fred Meyer. So I have to walk to Fred Meyer, walk clear through the store and wait in a long line to get change. No apology, no let us offer you a discount for the inconvenience. Two teen girls working and no manager. Will never patron this location again. read more

Apparently this owner is unaware that social media exists. This one tops the cake... Or I mean the ice cream. This establishment has a tip jar BUT the tips go to the OWNER not to the employees. Wow! Never, ever coming back! read more