Ugh!! Bad experience here at this location. So me & my daughter seen the " creature cups" ad on their window so we decided to try it. Ok we walked & waited in line, 3 guests ahead of us. When we were asked what we'd like to order, I asked for the creature cups & the server said oh im so sorry were completely out. Gee maybe a lil paper sign written on computer posted on door or somewhere in store wouldve been nice to see before we wAited in the line just to be told were sold out‍ ugh so annoying!! I think they purposely dont post it so you'll end up buying something else in their store so inconsiderate of them. For some reason im always so dissatisfied with their service!!!!!! read more

I ordered a cake for my husband's bday and the lady spelled Birtthday and thought it was gonna be ok ,I called and spoke with management and they said I can either get 2 scoops of ice cream or a little cake that are 18.99,I didn't want to go even go bk bt I needed a cake and thought I'd get a pre-made and not get any writting.I reminded the same lady that messed my cake up by showing her the messages between her and I and she said Oh its to late I can't ,well let me call my manager and supposedly all I can give u is 5$ off when in the text messages it says 18.99 or 2 comes with 2 scoops....Never again will I go bk even for pre-made ,just the fact that she thought it was cool that she spelled incorrectly and then didn't do what was said in the texts,ill make sure to tell my peeps not to give this place any service..Sorry ass management and owner read more

Best place in town I enjoy eating here it's so clean and I like the workers here there really nice

This is my favorite location hands down. Always great service and such great attitude. I always bring my mother and kids for a treat. Never disappointed no matter how busy or slow. read more

Walked over at night to get a scoop of chocolate ice cream and while unfolding my light up scooter, I dropped the ice cream on the ground. Devastated. Distraught. A horrible crime to witness on a cold night in backwoods Covina. I carry myself back in with the weight of the world on my shoulders. To my surprise, the two girls working there offer me a new one. True heroes in a dark city. My light up scooter shines brightly with a fresh scoop of chocolate at the helm. Amen. read more

We were so excited to order a monster kit over the phone only to be told, "We are too busy." Never in all my life have I ever been told at a restaurant or ice cream parlor we are too busy. This is not the way to make money to support your business. I have been in the area for 11 years and believe in supporting the community. I am not sad to say I will not be returning to this establishment. read more

This is my usual stop whenever my mom or sib's bdays are coming up, I love getting ice cream birthday cakes with a $3 off q. Yeah, that's def. the way to go, plus they're just so delish. Oreo/cookies n cream or vanilla ice cream with a chocolate cake on the bottom. I hide the cake in our freezer and it's always a nice soiprise. Located in downtown Covina, across the street from the library and post office, and there's usually a nice parking spot right in front on the street (big enough for two cars unless someone decides to double park). It gets most busy on hot summer days and whenev they have the $0.31 scoop night. I picked up a chocolate blast today since I had a q for a small blast for $1.99. Wutta deal! I was happy that it had the right taste and flavor (since the last blast I got in San Gabriel was like drinking regular milk), but the girl didn't blend it long enough and I was sucking up ice chunks, which you don't want to ever do while drinking a blast, especially on a rainy day. Next time, I will ask them to blend it extra long, though they should know better if they went to the BR Academy. They must have slept through the blast making class. This was the first time I got a bad blast from this location so I'm still a fan! read more

Baskin-Robbins - Chocolate blast - Ice Cream & Frozen Yogurt Near Me - Covina, California

I come here every once in a while to grab dessert after dinner. It's a little off the main track, but there always seems to be people in there. Staff is always friendly, ice cream is always cold. It can get a little warm in there. They've got the cakes, the prepacked quarts, and the polar pies. Service is fast and friendly. read more

Great customer service always. Friendly scoopers! Always smiling. But then again, this is Baskin-Robbins, sorta like Disneyland where everyone is happy, regardless! Also love their ice cream cakes. I usually get Pralines n Cream, Strawberry, Cookie Dough, or Cookies n Creme. If you are unfamiliar with flavors, just ask to try flavors and you can. read more

Baskin-Robbins - Pizza shaped ice cream cake - Ice Cream & Frozen Yogurt Near Me - Covina, California

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This Baskin Robbins on College Ave. is the best. The people who work here have never let me down when it comes to the scoops they serve up. They are very friendly and always serve with a smile. Avoid the one on Grand Ave. and Cienega!! They serve up kids' size scoops and charge regular price. Rude workers there, too! At least the ones I have encountered. It never used to be that way. read more

5 Stars for Monica!! She rocked!! She gave outstanding service with a smile. Monica was fast, proficient, and friendly! We are not only recommending this store to our friends and family but coming back!! Thank you 31 Flavors for hiring great people!!! read more

Baskin-Robbins - Yummy - Ice Cream & Frozen Yogurt Near Me - Covina, California

Great customer service! Malia is the best! We went in yesterday to get my friend a cake for his birthday, and it only had a super small cookie to write happy birthday on but she got it done! It was a joke unicorn cake, and it was a hit! Thank you Malia! read more

This place is right around the corner from me. Its not bad. Workers are nice. I love all thr flavors they have read more

Just bought a cake, asked them to write "Proud of You". This is what I get, a 5 year old could write it better. Ugh..so irritated. So embarrassed to present it. I read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Covina, California

So happy that you guys are open again! And the renovations look great! I enjoy going for my usual cappuccino blast

I have been a customer of theirs for years, so I was extremely excited to find out that they are now reopened again after remodeling! The new layout is fantastic, and I am happy to get my local ice cream store back open again!!! read more

Don't waste your time to go for the $1.99 special on the 31st of the month, the offer is not being honored due to the virus. This is such hypocrisy since they can have a line outside if they wanted, but its easier for Baskin Robbins to continue to charge full price since they are an essential business (lol) but gyms and churches aren't. This will the the last time that will patronize BR. read more

You can never go wrong with 32 Flavors. I love that they have non-dairy choices now, along with options like warm cookies and chocolate dipped waffle cones. This is definitely the place to come for a special treat and a day of no calorie counting, lol! read more

My boyfriend got a giftcard to Baskin Robin's for his birthday. I checked the balance yesterday and there was about 15 dollars left. He was going to treat us to ice cream today since it was so hot but when we ordered our ice cream, the guy at the counter said there was no balance left. How can there be no balance when I just checked? Whatever. So we pay for our ice cream and I go to take a lick and my whole scoop almost fell off. Thank god I had my other hand near the cone. There was also bits of cheesecake in my mint chip from the flavor that was next to it. Doubt we'll be coming back to this location read more

Wow wow wow! This place is great! It was our first time here And service was great! The employee who helped us, Dominick, was awesome! He has great customer service skills! He helped my boyfriend and I get what we would love!! Awesome ice cream spot!! 10/10 would come again, thank you Dominick!!! read more

Thought I would give this place another shot after I came here and had horrible customer service. Nothing has changed both girls working were rude short and just not polite at all. They must hate their job because it shows a lot in their attitude. Manager should fire these girls and replace them with someone more polite. I am not a picky dude when it comes to service but these girls really get under my skin with how they treat you. read more

They charged me for ONE cherry. Really? Not great if you want to keep your customers. We've been to many of the Baskin-Robbins in the area and we've never been charged extra for one cherry (my 5 year old likes one on his ice cream cone). The young girl also left the store to talk on her cell phone while there were customers in the store. Not the best costumer service. read more

This place has been here for a long time. The friendliness of the staff is hot or miss. Which is not good, but the ice cream does the job and it's close by to me. The parking is on the street or in the back but since it's near the post office sometimes the parking is bad. The place is real small inside read more

First when we arrived there was no parking. The parking area was so small you cannot get a large truck in there. So my husband dropped me off in front and waited around the corner to pick me up. When I went in I noticed all the ice cream was melted and mushy. I questioned the worker and she said that they'd leave the ice cream out because it's too hard to scoop. It looked disgusting and it could possibly be spoiled it was that melted. I think the employees at this location are extremely lazy and I'm surprise the owner puts up with that. I suggest you find another Baskin-Robbins with employees that are not lazy and are willing to scoop firm ice cream. I left and went to Rite aid to get ice cream. read more

Terrible customer service. Waited in line for 10+ minutes only for people to cut me and when something was said, employee said "it's okay" and proceeded to help the person who cut me. read more

Went in Friday night 3/14 and ordered a sundae, asked for Oreos in it and the girl forgot to include it, she also put way too much chocolate fudge which was just overwhelming. I always come to this location and the two last times this Asian girl has this disturbing attitude. Unhappy with her service !! read more

I love Baskin Robbins, but do not come to this location I purchased ice cream for the family and when it came time for my order I asked for a banana split in a cup... Most other locations allow this because it's impossible to drive without the banana split boat spilling all over yourself and your vehicle... The young girl refused to sell me the banana split in a cup and questioned whether or not I have had it that way at that location before... I told her that I have, she stared at me until I decided to just pay for what I have so I can go to the Baskin Robbins on Grand Avenue location The young lady on Grand was working by herself and she was extremely pleasant... i Recommend you go see Shadei at the Grand Avenue location instead.. read more

I love to visit this location because it's just around the corner from my job. The employees from this location are very helpful and courteous. The cakes are delicious and very beautiful. There are always many designs to choose from. I always get my cakes there. read more

Whoa! I should have checked Yelp BEFORE going and wasting 20 minutes to be helped plus an additional 15 minutes to complete my purchase!! How can there be 3 staff members helping 1 person and leaving the other potential clients standing around. These staff members must be under surveillance by the owner 24/7. I was in there today and the client in front of me tried to use a coupon, which again, took ALL THREE OF THEM to figure out before they finally said they wouldn't honor it because they "didn't want to get in trouble" then, just like magic there was a phone call inquiring about the situation which gave the OK the honor the coupon. It seems like instead of providing superb customer service, and enjoying their job, these girls live in fear of being reprimanded (or maybe accused of theft? Who knows) by the owner/operator who is likely sitting at home on a very busy Sunday watching the goings on of their store instead of stopping by, introducing themselves to customers, helping to relieve the back up of customers abc keep the flow running smoothly! Also, how about 2 registers? (Maybe one for pre-packs and cakes only, that can also be utilized as a back up line for major credit cards only when it gets really busy) Now a days, it's as easy as using a mini tablet or a smart phone and the funds go directly into the owners account! There's no need to wait 30 minutes plus from when you walk in, to when you complete your purchase. So that the main thing the owner should work on, in addition to getting more trustworthy employees since obviously the ones they have how need to be under surveillance at all times (yes, it's sarcasm) read more

I give this place 20 stars!!! The staff was awesome!! This location had the flavor of the month and I drove to two other locations and neither of them had it. Very disappointing, HOWEVER, this location was definitely in stock. Made my day by having the ice cream I wanted that was advertised in my coupon I received. A huge THANK YOU!!! To Downtown Covina Baskin Robbins!!! read more

Horrible management and gross ice cream. The owner was very rude to me and when I was eating my Ice cream there was HAIR in it!!! I will never return and suggest you get your ice cream somewhere read more

This is my favorite baskin robbins location, and that's based on the amazing service of the workers. I went in on 9/24/18 at 9:45 and it was the best service from the workers Lauren and Jessica. Thank you, this is why I like baskin robbins more than any other ice cream place!!! read more

So my husband and I decided to take the kids for some ice cream and as soon as we walked in shes already asking me what I want I mean can we get a minute. I asked her to try a new flavor and she had this look on her face as if I was bothering her..I was sooo mad because we come there for the experience and she was soo rude I'm not going back to this baskin robins. read more

I have ordered birthday cakes at this location before...with no problems in the past. I ordered my son's 8th birthday cake a week in advance, nothing difficult. Just strawberry ice cream and white cake...custom colors of piping and lettering. I asked that the cake be ready on new years eve 2015 at 3pm. I even called at noon to make sure the cake would be ready at 3pm, after ordering a week in advance. At 3pm on new years eve, my cake was not ready. Huge disappointment. I was asked to return at 5pm. Are you kidding me? Hell no...I paid for a custom cake a week ago for a certain time frame... and now you want me to return in two hours... Then they offer me another cake, When I paid extra to customize my cake. I will never return to this location to spend my money. I will now go to the 31 flavors by West Covina mall. This place dropped the ball, now I'm dropping them. Thanks for sending me somewhere else to spend my money. I got my money back and bought my cake at the other location. read more

i like this place but there are annoying and stupid screaming kids in here everyday and the dumb workers don't do anything;please do something about it. me and my boyfriend come here on dates and we can't talk because all the stupid kids are screaming!! read more

i travel everywhere just go get my favorite ice cream at Baskin Robbins. but this location service was the WORST. i asked for a single scoop and the girl gave me a half scoop because the ice cream was frozen and she couldn't even scoop out properly from the container. i hope the management reads it because they just lost business from my family. read more

My girlfriend just called this locations and asked for soft serve. Server didn't know what soft serve was. She said "sherbet?" Lol

I come here once or twice a week to get a cappuccino blast. Prices are reasonable and the cashiers are always friendly