"It's never too early for Ice Cream Jim"- Michael Scott Truly wise words to live by . Baskin hs been around for over 70 years and I have many good memories of grabbing ice cream with my family . Its great if you need a scoop of something sweet , a quart , maybe an ice cream cake for a special occasion. They even have Ice Cappuccino, Smoothies . On every 31st day of the month they offer $1.70 Scoops , now that's a super sweet deal! read more

I ordered this heart-shaped birthday cake for my mom, and I was honestly so disappointed when I picked it up. The expectations were completely different from what I received. The biggest issue was the red frosting, it wasn't even red. It looked like a faded, washed-out pinkish-brown color, which really took away from the overall appearance of the cake. The writing also lacked definition and didn't look clean. It's just upsetting because this is one of there cakes that's on the website which looks nothing like that. Since this was for my mom's birthday, I was hoping for something that looked special and well-made, but instead it looked unfinished and not very appealing. While the cake tasted fine, presentation is a huge part of a cake, especially for a celebration. Unfortunately, this one just didn't meet expectations. Will not be coming back to this specific store to order cakes. read more

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My family and I routinely come in since we live down the street. My husband, son and our small dog went in and got ice cream and were kicked out because of the dog. Mind you we have been MULTIPLE TIMES with our small dog and have never been told anything. Like I said we live across the street and it's never been an issue until now. Not stepping foot in their again, I'm all for rules but just make sure you're enforcing them and not picking and choosing when you want to use those rules. read more

What should have been a simple late-night ice cream run turned into one of the most frustrating customer service experiences I've ever had. At around 9:30 PM, I ordered a flavor I've gotten many times before. Almost immediately, I noticed something was off it tasted strange. I only took a few bites before saying something to my mom, who had already paid. Trying to handle it calmly and respectfully, I went back inside and politely explained the situation, asking if I could exchange it for a different scoop. Instead of even a basic level of understanding, I was met with immediate hostility. The employee responded with unnecessary aggression and told me I would have to pay for a completely new ice cream as if I had done something wrong by pointing out a quality issue. My mom understandably upset, went in to ask why a simple exchange wasn't possible given the circumstances. Rather than de-escalating or showing any professionalism, the employee doubled down on her attitude. She dismissed the issue entirely, bluntly stating, "It's a personal problem, not a problem with the ice cream." That comment alone made it clear she cared more about being right than about basic customer service or even common courtesy. To make matters worse, she refused to provide her name or any identifying information when asked, which only added to the sense of disrespect and lack of accountability. The whole experience left a worse taste in our mouths than the ice cream itself. It's disappointing that something so small could have been handled so easily, yet turned into such an unnecessarily negative interaction. read more

The worst experience ever!!!! A female night shift employee with black eyeglasses & a septum nose piercing was BEYOND RUDE!! Took my daughter in tonight at 9:30p and she got a double scoop of Wild & Reckless which is her favorite. She gets it every time so no need to test it prior to purchase. After paying, we walked out and after her 1st bite she could tell it didn't taste the same and was disappointed. Since this is higher than average priced ice cream, I suggested she walk back in and kindly ask the associate for a replacement. She did so and the employee refused to do so citing that it was her personal preference, nothing more & suggested she "BUY" something else. She came out and told me what happened so I went back in attempting to clarify the situation. I thought my daughter must've explained something wrong. I reiterated the concern with the product and she proceeded to say that there is nothing wrong with the ice cream and that she should have tried it first before purchasing it. I'm sorry, but does Baskin Robbins not have enough confidence in the quality of their products that a flavor MUST be tasted before it's purchased? Is that a rule, requirement or expectation that Baskin Robbins has in writing publicly displayed so consumers are aware that our satisfaction is NOT guaranteed? I was beyond annoyed but again relayed that the quality was not the same this time and a replacement would be appreciated. Instead of finding a way to resolve the matter, she sarcastically said she could taste the flavor herself and was certain it would taste just fine. I told her that's not the point. It shouldn't matter what her opinion is. What matters is what my daughter, your CUSTOMER, thinks & it's abundantly clear they don't care if their customers leave happy & satisfied. She was so condescending and unapologetic for her inability to help us have a positive experience there. I told her this would be an unfavorable review and she did NOT care. I asked for her name & position as I planned to call & report her behavior to corporate and she refused. She said she didn't have to give me any information. She then abruptly walked away, intentionally ignoring me & proceeded to help another customer even though I was still standing there attempting to resolve the matter. Mind you, there was another employee there who could have assisted the other customers so my concerns were addressed but instead, she walked away. I have never been met with so much disrespect & unprofessionalism. I will never visit this store again and plan to boycott Baskin Robbins for all my ice cream cakes as well. Shame on the management for employing a person who represents your establishment so poorly!!! Ice cream should bring you joy & happiness but this experience was nothing but a scoop of crap! read more

The store is tidy, and staff are prepared to assist with any inquiries. Please restock the quart-sized Wild and Reckless ice cream. read more

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Baskin-Robbins is a solid brand and for me, it's hard to go too wrong with ice cream - always a lot of flavors. The location itself is kind of run down from the dirty parking lot to the tired building. Service was fine, friendly enough. There's nothing wrong with a three-star rating because you know you're getting something solid but not anything over the top. read more

Baskin-Robbins - West Covina - Two scoops: Reese's Peanut Butter Cup and Cookie dough - Ice Cream & Frozen Yogurt Near Me - West Covina, California

Been going here for years. The scoops are now ridiculously small for the amount of money paid. You pay for a normal size scoop and get the kids scoop. The cup was halfway full, even after putting toppings on it. Definitely do not get your moneys worth at this Baskin-Robbins! read more

Great service ! Got there at 8PM, The two ladies there were very nice In assisting me with getting a cake and doing the writing on there for me. Bringing my business back there again forsure and been loving their ice cream cakes forever now. read more

Wow, I was at this Baskin Robbins when a family brought in a cake to return because there was a flaw with it. They were in a good mood and laughing at the situation. I saw the cake and heard how they described the flaw which was funny! Yet the employee was super rude to this family even calling the owner to confirm that the family could return the cake. The family even proceeded to be nice and ordered ice cream from the store. To which the employee didn't use the correct size scoop shorting them on their ice cream and even placed the waffle cone they ordered on the nasty glass. No napkin or nothing. How gross of the employee. The employee was the girl with the glasses and the nose ring. She probably gave them a fake name to which was Jasmine. After they left she then made a phone call to who I can only imagine as her friend and was talking extremely unprofessional about them and using derogatory and offensive language about the family. Never have I seen an establishment have such a rude unprofessional employee. I feel bad for that family after how that employee treated them. After seeing that service I won't be coming back to this location. read more

I recently visited Baskin Robbins with my brother and it was a great experience. A worker named Julianna helped us and was extremely respectful. She helped us choose the flavors that we wanted and was extremely patient with us. It was our first time going to Baskin Robbins in a long time so she was extremely helpful. Thank you Julianna and Baskin Robbins of West Covina for the amazing experience. read more

Baskin-Robbins - West Covina - Ice Cream & Frozen Yogurt Near Me - West Covina, California

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Went in for fun and happy memories with my children . We ordered all our favorite flavors, Flavor Flave !!!! It was raining outside but a big oh rainbow was streaming outside of the 31 . The cashiers could of been more friendlier smile a little but all in all she was so so . We sat and licked our ice cream there it was a clean Establishment .No restrooms got to go outside on the side of building ;p read more

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Lousy service very unprofessional. Rude service . Puts waffle cone on the dirty counter with no napkin. Didn't want to leave a star but had to read more

I've been going to this thirty one flavors for years. They will no longer have my.. Shopping business! For the same product and amount of icescreen, it cost me $2 mor why? Why same product? I will take my business to another thirty one flavors! read more

Whoever was working on 8/8/22 between the hours of 6:30 PM - 7:30 PM. Thank you!!!! I called because Postmates wouldn't let me add comments and my son wanted extra cherries. The guy who picked up was super nice and when my order was delivered, there was this note! There was extra cherries for sure and this totally made my day! It's been such a rough day and this little act of kindness truly turned that day around. Its truly the small things! read more

Baskin-Robbins - West Covina - Ice Cream & Frozen Yogurt Near Me - West Covina, California

Horrible customer service rude and very short with customers. Not to mention the tiniest scoops I should of been charged kid scoops. Never have we ever got scoops this little with lots of rudeness read more

Baskin-Robbins - West Covina - I took a small bite but this is ridiculous - Ice Cream & Frozen Yogurt Near Me - West Covina, California

I ordered a $50 spider man ice cream cake supposedly with light up eyes . So be careful with this store and the one in Covina which is the same ownership. At most the cake I got should have only been like $30 at most. So be aware when you order here. read more

Baskin-Robbins - West Covina - This is what I got - Ice Cream & Frozen Yogurt Near Me - West Covina, California

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Samantha and Sebastian showed me excellent service and were very friendly! it's a shame the place is not up to date enough to virtually tip them. Other than that I recommend coming in when they're in 10/10 times! Store was spotless!!!!! Thank you!!!! read more

I keep coming back to this place because of the excellent customer service. Every time I come in here, I am lucky enough to have the same female worker help me out. I keep forgetting to get her name but she is great! She has provided me with two samples without hesitating to give it to me. I've been to other locations and have had rude workers provide me a sample without being friendly. This place is usually packed when I go but they do serve quickly and in a friendly manner. I will definitely keep coming back to this location. read more

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2.5 stars For me this is pretty expensive for one scoop ice cream. $2.99 for one scoop and $5.79 for two scoops. I wouldn't say the ice cream is off the chart good. For them to charge that much is pretty insane. Needless their ice creams are pretty big but still. You can buy a ~$6 in a store and it's just as good. I got the ice cream sandwich. I'm not much of a cookie person but I wanted to try. It's too sweet for me. Especially with the added sweetness of two cookies squished with ice cream. read more

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Service was fine but a young lady wearing black glasses assumed my $100 dollar bill was fake?? And when offered a newer one she still wouldn't accept it?? We used card but super irresponsible to assume money is fake because it looked different, teach your employees that money comes in series. Annoying experience. read more

I met this young man name Keoni here,He had great customer service! And just gave off the best energy,He was very quick to get our order done and move onto the next costumer.I hope he keeps up the great work! read more

Went in to get a treat for my wife. 2 young ladies behind the counter. I asked for a 3 scoop cup and a quart of hand packed ice cream. The young girl helping me seemed bothered by the request. The second girl charged me, no smile what so ever. I gave them my change which was over $1.00 and she never even looked at me or said thank you. It's a shame that some people don't know how to interact. If you're not happy at your job, leave and go do something else. It'll be quite a long time before I stop here again. read more

What the hell is this?! Sundays are only made with a 2.5oz scoop. Does this even look like a 2.5oz. I paid over 4 dollars for this?! Are you kidding me. This will be my last visit. I love their Sundays but I can add more toppings and bigger amounts of yogurt at yogurt land for under 4 bucks. Guess I will have to only go there! Unless changes are made. read more

Baskin-Robbins - West Covina - 2.5 oz Sunday?? Looks pathetic - Ice Cream & Frozen Yogurt Near Me - West Covina, California

Everyone was very nice here and very helpful, it's super clean too! I would definitely come back :)

Jesus and Angel did a sensational job. Store was clean, service was amazing and ice cream was bomb.

FOWL/NASTY - DO YOU KNOW WHAT YOU ARE PURCHASING FROM THIS BASKIN ROBBINS LOCATION (410 S. Glendora Avenue, West Covina 91791)??? I DO!!! PLEASE AVOID THIS BASKIN ROBBINS and drive to another location as the owner/operator SYED Rwani does not care about you as a customer. The fact that I found out the hard way and had to be inconvenienced to return to this store location to report my poor experience of purchasing poor appearance and taste of the two pre-packed mint chip quarts and SYED Rwani not making the purchase right by approving their replacement is wrong. Even if a customer wanted their money back, that should be honored, but I was asking for a reasonable request for replacement quarts. As a result, save yourself and your family a disappointing experience of purchasing potentially fowl/nasty tasting ice cream from this location with SYED Rwani. read more

The young lady that attended me mid size with glasses working Sunday june 25 around 7:30pm was soo rude giving attitude as if bothered to be assisting was just trying to get a treat and left the store annoyed at how I was treated I really hope this location takes a better look at their employees treating their customers read more

I'm only giving this 5 stars because of Maribel. Her cake decorating skills are awesome i literally order 3 custom cake 3 weeks in a row. 2 cakes the day before and she nailed it every single time. This will be my go to location for every celebration for as long as she is there. Thank you again Maribel. You deserve a raise lol. read more

Baskin-Robbins - West Covina - Ice Cream & Frozen Yogurt Near Me - West Covina, California

I pitched 2 of the 4 pint ice creams today. I live less than 1 mile away got home and put them in the freezer right away. Few moment ago my sister and I go to eat from the rocky road and it taste like spoiled milk. Unfortunately I didn't take my receipt when I purchased them today. Very disappointed read more

Lazy ass workers can't even scoop some ice cream thirty minutes before they close for an order through door dash. PATHETIC!

I came in with a cake form the Baskin Robins that was in Industry, and they didn't do the best writing. I came in and this wonderful young lady that had braids helped me and did an amazing job! My daughter LOVED her cake!! read more

I was very satisfied with this Baskin Robbins location. The store was very clean and looked very new. Their employee, Elijah, was very helpful and nice during my visit. He was always making sure the store was clean. I will definitely visit again!! read more

Great customer service! Always a great time at this baskin robbins. Girl with green eyes was the best. Always so helpful and has a great attitude. Makes the best shakes. read more

Its ice-cream. Need I really say more? lol This location is next to a Carl's Jr & the area tends to attract a few sketchy people but if you're with friends or its during the day, there shouldn't be anything to worry about. The workers are pretty nice. read more

Woot! Ice cream! Had trouble choosing a flavor so the guy working here said the Oreo with Churros was good. I got a sample and yeah...I didn't really like it. It was overly sweet. I did get the Chocolate Chip Cookie Dough and Salted Caramel. Haven't had Salted Caramel and it was pretty good here. It's in this sketchy area next to Carl's Jr. Bums usually hang out here. Or in this area with Carl's Jr. Otherwise, the employees were really nice. Even when an influx of customers came in all at one time. read more

They have so many delicious flavors that change monthly. We come here with the kiddos for a family treat occasionally. When you get your receipt, it usually gives you another coupon towards a future visit, so we end up coming back again and again. I guess their tactics work. Come On the 31st of each month, they offer a discount without coupons. read more

Baskin-Robbins - West Covina - Ice Cream & Frozen Yogurt Near Me - West Covina, California

The staff is always soooo friendly and they make the best cakes!!!! Love this location. I have been coming here for years and they never disappoint. Keep it up guys!!! read more

Always speedy with service and always have a good attitude. It is on the pricey side but the ice cream is very delicious.

I only gave Baskin Robbins one star because their customer service was the worst I've ever experienced !