Picked up ice cream cake. Had it in stock. Very helpful. Great service. Nice staff. Thank you

I was eating my ice cream when the texture felt a little off. I found a piece of plastic in my ice cream! Very disappointed and disturbed.

I ordered a birthday cake for my son THREE DAYS in advance, confirmed everything, and showed up on the pickup day expecting a cake for his birthday. Guess what? They didn't even make it. No call. No warning. No apology that actually meant anything. Just a shrug and "we don't have it." So now I'm standing there on my kid's birthday with no cake because Baskin-Robbins couldn't handle the most basic task their business is built on. If you can't manage a simple pre-order with days of notice, you shouldn't be offering custom cakes at all. Absolutely unacceptable, embarrassing, and disappointing. This turned a special moment into a stressful mess. I will never order a cake from this location again and wouldn't recommend it to anyone who actually needs their order to exist when they arrive. read more

Went in on a Sunday and ordered a cake for pickup the next day... PERFECTION!!!! The staff was super helpful and friendly. Will be back soon

The tiniest scoop ever. What a rip off. $5 for a scoop made for a toddler. I even asked if she accidentally gave me the kids scoops. I have been going to Baskin Robbin's for thirty years and never was given such a small portion. This place is a rip off. Avoid! read more

I just have to shout out to the late evening staff, I would want these employees on my payroll! I am a late night person, so I frequently stop in at closing time. Just as often, I get the side eye or eye roll as I just delayed closing because I walked in. Not here, I apologized to the guy behind the counter for being so close in time to closing and he cheerfully stated " no problem, I am here until 9:00." "What can I get for you?" It made my night. Do simple and do unexpected to have a positive attitude at 8:53pm. In the most important way, it made me comfortable and welcome, on the other hand, makes me wish this guy worked for me and also made me realize how lacking that is in this day and age. Sad, but true! Thank you for making my day and in such a simple way. read more

This trip made me realize why I DON'T give BR my business. The teenage workers were absolutely disconnected. They haven't been in the workforce long enough to be as lazy as they were. Ordered 2 shakes and BOTH were basically cups of milk. I literally poured both out. Waste of $15. I will NEVER EVER visit this location ever again, and I will NEVER give BR another dime. I wish i could leave ZERO stars for this location. read more

Baskin-Robbins - These are what were SUPPOSED to be a strawberry cheesecake shake and a mint chocolate shake. - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Just want to give a shout out to DJ! It was a little late when I ordered so I called to make sure it was okay. He was very friendly and helpful and recommend a cake that was perfect for our event. Thank you DJ! read more

Wow.... The service was AWFUL! The employee who took our order we had to repeat to more than twice. They took a total of 28 min to make 2 milkshakes. I was wanting to look past this all if the ice cream was good but it tasted freezer burnt. Never again will i be visiting this location. Disappointed with how bad this wasz read more

I stopped here tonight to drive through and grab a couple sundays. I waited 5 minutes to order then drove up paid my 9$. A few minutes passes and the very nice comes back and says sorry no fudge so no Sunday. I say ok how about cones, well long story short hardly any options so we end up leaving with 1 scoop cone for 9$. Very poorly run and outfitted. Stay away find another desert. read more

I have visited their drive thru four times this month. Three times I was told they were out of waffle cones. Because they are always out of waffle cones. One time they didn't answer the drive-thru and when I pulled by they were all standing around talking and laughing at the drive-thru window. This location is terribly run. read more

This location is absolutely filthy!!!! Yuck!!! Every table is disgusting and do not look behind the register counter. I cannot believe this location passes health inspections. The glass of every fridge and every door is disgusting. Management needs to get a handle on this. There's not even 1 person in her, so it's not like they are slammed. Gross. Gross. Gross!!! read more

My son likes one specific flavor: cotton candy. They didn't have it out, but Keisha offered to see if they had some in the back. She didn't have to do that, but I certainly appreciated it. And, she found some! She made my son very happy! Thank you. read more

Baskin-Robbins - a young boy holding a cupcake - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Visited this location on the 31st since there was the 31% off. The drive through was not manned (although it was opened and was supposed to be). We finally pulled around and went in. Only two teenagers were working, although it should have been expected to be a big sale day. It wasn't their fault they had not been trained. Service was a train wreck and the cake cones were stale. read more

Very disappointed with this baskin Robbins location. It is attached to Dunkin' Donuts which is a plus, but other than that it is the worst location I have ever visited. The staff was pleasant, however they were sold out of everything. No donuts at 5 PM Which is a little ridiculous, and We waited in the drive thru for 10 minutes for one milkshake...we were the only car in the drive thru. read more

If I could give it zero stars I would. My husband and I went in, waited over 10 minutes to be helped. It was three young boys working and they all looked clueless. When we finally ordered they immediately told us they didn't have an item on the menu. I asked if they had soft serve, the boy just looked at me like I was dumb. I ordered a sundae and when I asked for hot fudge the worker rolled his eyes and said we're out. Another employee walked up and just stared at my husband who hadn't ordered yet. Did not say a word to him just stared, so he ordered and again nothing was said. It was so bizarre. This store definitely has poor management and it shows through the employees. read more

They were out of EVERYTHING. No bananas, no waffle cones, and they were out of half of there ice cream. My hardworking husband wanted to take me out on a date here but we ended up ice creamless and disappointed. If I could give it zero stars I would. read more

This is the absolute worst Baskin Robbins ever. Ive been three times. The first time, they were out of bananas for the banana royale. The second time, service was terrible. Employees stood around talking while people waited to be served. Then I was told they were out of fudge. I wasn't told until AFTER my ice cream was made. The last time I went (2 weeks later) they were still out of fudge and this time also out of lids. Now if you are out of lids, you should tell people that before they order! Also, how are you out of fudge for two weeks?! I completed the survey on the receipt once and requested a follow up. It never happened. read more

Never, ever go to this place. We went on a friday night and were in pj's so we went through the drive thru. When we pulled up the the window, the guy asked us to hold on. We ended up sitting there for almost 30 minutes (my sister really wanted ice cream). We then pulled up to the window and they refused to serve us, saying that we had to go back to the drive thru window. They were rude and showed no respect to my mother. We asked for the manager number and called and left a message (Her name was Ashley), and never heard back. Disgusting place with disgusting service. I wish I could give it 0 stars read more

Stopped by inside for ice cream. The floor was extremely dirty. We waited in line with no one in front of us for about 10 minutes and no one had even greeted us yet. We walked out and so did another customer. One girl cancelled her order because of how long it took to get it. read more

This could possibly be the rudest team of Baskin Robbins Associates ever assembled in one place. Phone rings with no answer and a voicemail that's not setup. When I got there and told the manager, she said "it's not our number" I showed her the listing on google and she said "oh, yes it is our number, so what" She barked at an employee as I was respectfully telling her my issue with a cake order. Her entire team today mirrored her inept leadership style. Dirty store with the worst attitudes. When i went to the one on Franklin Square, they said they get complaints all the time about that location from customers. Baskin Robbins needs to fix this issue. How can you not have a phone that works and a manager who isn't people skilled enough to qualify to run the vacuum at a local car wash. Horrible is too kind read more

This place is the worst place. Consistently the worst. Wish it didn't suck. But it does. Two scoops of mint chocolate chip in a waffle cone? No. Sorry all out. Of BOTH. "Would you like me to ready you the flavors we DO have left?" (Something tells me there are not 30 flavors on the list). No thanks. read more

If I could give this review a 0, I would. I have wrote a review on this specific store back in March and was not pleased with the visit I had earlier in the year either. I was swinging by at 8:42 to get ice cream at the Baskin Robbins inside Dunkin' Donuts and went through the drive through (since thats all they offered) and as soon as we got to the drive through, a teenage boy employee said they were closed. I tried to speak up and ask if they could just quickly make me an ice cream cone because they didn't even close for another 20 min since they closed at 9, but every time I spoke up he would giggle and cut me off sayind they are closed. We drove because they refused to serve us. Still disappointed in the customer service read more

Patient employees but there's no labels on flavors and they only have about half of what a regular Baskin Robbins does.

Or minus 1. Filthy floors, tables, display counter, register... trash all over the floor, no napkins to clean your own table. Single scoop ice cream is as small as they can possibly make it! Zero customer service. Couldn't get anyone to take my money for 4 cones until they were just about eaten! Of course there wasnt much to eat!! Paid a lot for next to nothing. Will never go back to this location. read more

Waited 10 min with my two kids while 4 people bustled about avoiding eye contact. I was not in a hurry so I waited patiently and was pleasant. Joking even. I think it was the manager who finally took our order and then she gave me the smallest ball of ice cream I think I've ever seen. I got Short Scooped on a Saturday! Haha. My 11 year old said, "Wow that's a tiny one." At which point it became a matter of principle. I waited 10 min for another spoonful which they pretty much threw at me. We eventually got our stuff and the lady next to me said "I guess they don't like us customers much." We laughed and left but REALLY is it so tough to run an ice cream store? read more

This Baskin Robinsons is very poor in communication and their job. My boyfriend and I were coming here after a long day to end our night with something sweet. We tried to order two different items and were told they did not have it. We came to the conclusion on our order. When we got the window they had given us the wrong thing on our order. We informed them of the mistake. And an employee said that we must have "changed our mind" when in fact they heard incorrectly and got half the order right. When they made the correction for the milkshake. They gave it to me extremely watery...it was disgusting. Go to another location for a better experience and taste! read more

This store is an embarrassment to Baskin-Robbins, the franchise should be pulled. I have been to this location probably 10 times in the last 5 years, and every time I swear never to go back until the trauma eventually wears off and I foolishly decide to try again. The store is consistently out of items required to make the advertised sundaes, the staff do not know how to properly make menu items, and the store is clearly neglected as I have seen freezers and other equipment broken and nonfunctional for months on end. Staff consistently ignore customers and clearly have no training or emphasis on customer service. This is obviously a problem with ownership or management. When I have the itch for a Baskin Robbins sundae, I drive an extra 20 minutes to go to the one in downtown Franklin. read more

FILTHY! Lost my 5 year old daughter's Bunny cake for her Easter Party. Rude, slow and lazy employees. Apathetic and no apology that the cake was lost. Has 21 Flavors not 31. Advertises flavor of the month but doesn't actually carry the flavor. Very slow moving employees. Cake decorator sick. This shop should be closed. read more

Store is really dirty. Employees don't wear masks. They are consistently out of items.

We've given this place multiple chances and the only thing they are consistent at is being terrible. They never have the same type of waffle cones, they're always out of normal flavored ice creams, and the staff is unpleasantly slow in the drive through. Idk what's going on inside but the place is way over priced to be so awful at the most basic things. read more

Ordered delivery through door dash. 3 door dashers went into the store, they were told they told they could not fulfill our order, so the dashers left, assuming Baskin Robins would let us know (there's an option for the restaurant to 'call me' on door dash if they cannot fulfill your order). Finally the 3rd dasher called us to let us know why 3 dashers had accepted the job but then cancelled on us. Waste of dasher's time and waste of ours. Not a huge deal, but with a simple call we could have chosen different flavors. Instead we gave someone else our business. read more

The ice cream is good. The place is a mess. Trash is overflowing while employees just stand around behind the counter. The men's restroom is currently out of order and the women's is dirty and messy. If I owned this franchise, I would step up the experience by providing a clean place with employees that care. read more

Baskin-Robbins - Trash overflowing as employees stand around - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

How can anyone mess up selling ice cream, right? It isn't the ice cream, its delicious, it's the employees. Wow! Just wow. The worse customer service ever. I should of come here to read the reviews FIRST before visiting just to prepare myself for the shocking condescending tone!! If You're desperate for ice cream, go in, out and prepare to lower your customer service expectations. The run down: So There are two businesses in one. A Dunkin donut and baskin robins w two registers one on each side. I ordered from the donut side (the sausage biscuit is good) then went to the ice cream side to order and a lady by the name of Angel was the rudest person ever. I asked for a little cup of ice cream, she said what are you talking about we sell ice cream like this and pointed to the menus board where I saw cones. I said I wanted just a scoop not a cone. She said oh then that's what you should say, you want a scoop not a little cup. Ok. I took out my card to pay she said, in a rude tone, "that's not a register. You see the line of ppl over there, yeah, that's where the register is at". Like how dumb was I to think the machine that looked looked like a register on the ice cream side was for ordering ice cream. Angel seems to think I should have known to pay for my ice cream the donut side, Right?? I just cancelled my order and decided to leave. A guy stopped me and said, ma'am did you want ice cream I'll help you. I was so mad I just asked him for her name and here I am. Maybe management will finally care to do something about this. Hopefully. read more

When I got there my family ordered first and then When I was trying to order both of them took my brothers orders before me when I was talking to both of them. I also didn't like how they just left their work and went to ask my dad to pay when I didn't order yet and then my dad thankfully said something and then i ordered and I was right I front of the counter ready to order. I think they thought I was someone else's daughter but no one else was in there except us and the employees. They really could've done better read more

Spent 5 minutes waiting in line while a guy literally swept the floor. When I finally said excuse me, he said "hang on" and went into the back. After a minute or so, I decided I wasn't waiting and left. read more

Worst ice cream place I have ever been to. They were out of half of the ice cream that they have to offer and the workers refused to go in the back and get more even though there was a line out the door. After finally getting the ice cream that was available it's took 20 minutes just to pay for it!! And no one knows where to pay! Would never go back. read more

Like others say- great ice cream but apparently pride in work is not a priority on the evening shifts. For what I paid for ice cream I feel very cheated in how they dipped the product. Averaging $2 a scoop on a sundae I should have two full scoops, not a scoop and a teaspoonful. And why take my order at Drivethru and then get it all wrong at the window??? Thinking twice before buying here again. Blue Bell is a better value. read more

I'll be straight up...I came in here drunk as hell! And the guys treated me so respectfully and helped me out and gave me some ice cream! I think the guys name was malik or something but all I know is make that man king! He crushed it! Also I think I forgot to flush after I peed when I left there so I am apologizing about that as well! But seriously they were so kind and treated me and my friend really well! read more

Restaurant was filthy. Staff are incompetent. Floor and surfaces were sticky and didn't appear to have been cleaned within last 48 hours. Long line as 3 staffers moved slowly. read more