We were served undercooked pizza--twice--and it completely ruined our dinner…read more On the very first bite, I could feel that the dough was sticky and raw. When I checked the pizza, it was clearly undercooked, so we sent it back. We expected it to come back properly cooked, but unfortunately that wasn't the case. When the pizza was brought out the second time, it was still doughy and undercooked. I took photos of it, and they show multiple different slices--all of which had the same raw, gummy texture across the entire slice. This was not just one bad piece. Because of this, we didn't even get a chance to actually eat the pizza. That was our dinner, and we ended up leaving without being able to eat it. What made the situation worse was how it was handled. The manager insisted it was "ranch sauce" and claimed the pizza was cooked thoroughly, which is simply not accurate based on both the texture and appearance. I was also told I was the only person to complain, as if that somehow made the issue invalid. Regardless, we were served undercooked food--twice. They offered a $5 discount on a $21 pizza that we couldn't even eat, which did not feel like a fair resolution. Very disappointing experience overall--not just because of the food, but because the issue was dismissed instead of taken seriously.

We are visiting Gallup for the day as we head to Phoenix for the remainder of the week, and we…read morefound Fratelli's on Yelp. AMAZING! When we arrived at 6:30p the parking lot was packed - and on a Wednesday! We waited for about 20 minutes and then were seated. We started with the spinach and artichoke dip, which is served with warm baguette slices - perfection. For entrees we had the meatball linguine and the chicken Parmesan- meatballs are house- made and were so flavorful, chicken on the parm was crispy on the outside and juicy on the inside. Entrees are served with a side salad and their ranch was to die for- so thick and creamy. For dessert we had the chocolate gelato, which was the cherry on top of the meal. Yum! The place stayed busy until we left around 8 - a big party was waiting to be sat. The staff are very hard workers - they were busting their butts all over the restaurant for the duration of our meal. Our server (we didn't get his name, unfortunately) was wonderful. Highly recommend, and if we're ever back in Gallup, we'll definitely grab another meal here!

we're here working from dallas, we tried 4 cafes and this one was BY FAR the best! i would…read morerecommend this place to anyone staying here or driving through. I will definitely stop anytime I'm here or passing through!

I was in town for work and asked for a recommendation for lunch and this place was suggested. I…read morewas happy with the recommendation of the place. The food came out quickly and it was well cooked and full of flavor. The service was good and the prices were good as well.

My kids and I wanted some ice cream so we decided to try DQ here in Gallup. Other DQs we been to…read morewere in ABQ, PHX, TX AND in CA. They were all great service. (Rolling eyes) we just barely walked in, a few moments in, the clerk said "well, order when you're ready I guess" (such bad attitude and animosity) I would understand if it was packed and if they were super busy but it was almost as if they were annoyed we were there. (At 7ish pm) I ordered, the lady was rude and kept walking away. We were waiting for our ice cream and decided to buy some frozen popsicles from the freezer. I placed it on the counter and the clerk rolled her eyes. (Again, like she was annoyed) so the total came out to $16 and change for 6 popsicles. I read "16 ct" on her register, so I asked "is this a 16 count? Oh no!" And she replies, "no, it's $16! Can't afford it?" Ugh!!!! I paid for the popsicles and walked right out. I can't stand rude employees. She had the nerve to say "(hands over receipt) survey on bottom." After all that attitude! SMH

They did not serve the full Dairy Queen menu. The staff was not friendly. The place was not clean.read more

Food: One of the best pizzas I've ever had. Incredients are…read morefresh and and proportioned perfectly and baked to perfection. The Well Done crust is thinner than typical crust but tastes delicious. Price is also fairly reasonable too. Service: Amazing service. The guy helping us order our food was patient and very helpful. We even got free ice cream (though, the ice cream wasn't that good). Ambiance: This place hasn't really popped off yet so not too many people inside while we were in there and the place was nice and clean. One thing I must request is for this brand to expand to California so we don't have to drive to NM or AZ for good pizza.

it was ok. I would suggest locking your car door and keeping an eye on your belongings if you dine…read morein.

Fast! Like so fast ! They took our order fast, the food came out so quickly, and we were back on…read morethe road. This is what Sonic is all about ! We could tell driving up though that this was the sonic to be at - a lot of the stalls were taken. The food was fresh and hot. The tutor tots had a slightly fried pickle flavor to them

I love sonic, but this location did not live up to standards. We were served old burgers that…read moreseemed to have been cooked earlier in the day- they were cold and dry and the cheese was also cold not melted We had to ask for ketchup three times also before they brought any- and it was included in our original pickup order Definitely not fresh ‍

Locally owned business. Under new management and owners as of 2022. Burgers are so good! Crinkle…read morecut fries are great. After the change to Blake's LotaBurger this place is where I go if I want a good burger. They also have hot dogs, corn dogs, chicken nuggets, nachos and ice cream.

Burger patty was still bloody. rudest customer service. Asada fries not made to order. I would…read morehighly discourage anyone from eating here and wasting your time and your money.

There is a new menu, but the feel is the same. I was met at the door, as if I were walking into…read moreGrandma's house. It has a clean, country feel. Sadly, the menu changed, and many fan favorites were removed. The staff was kind and courteous and knew the menu well. I traditionally like trying places I've never been and staying away from chain restaurants, but this was within walking distance of the hotel, and I knew what I could get and what I would expect after a long day of travel.

I don't know if it's this particular location, or the franchise in general that has gone downhill,…read morebut the quality of the food was very disappointing when we stopped here for breakfast on our drive through New Mexico. Everything lacked seasoning and seemed gelatinous and barely warmed through. It was like cafeteria food that's sat out for too long. The only saving grace was our amazing waitress and the gift shop where our family members each pick out a Christmas ornament as part of our holiday traditions. We'll be looking for somewhere else on our next road trip.

Good was very good overall. Not my choice of the skinny fries, but good. Liked putting on the…read more"fixings" on my burger myself. Server excellent!

Burger really dry and waited for to refill the drinks for long time but unfortunately no. We will…read morenot come back this place but thank you

Came for lunch and enjoyed the overall look of the restaurant situated in the middle of a…read moreneighborhood. Staff was friendly and attentive. Got the mexi burger that looked great when it came out of the kitchen but was just ok. Lacked any kind of seasoning. The fries however really killed the dish. Hardly cooked, soggy and covered in grease. Common theme again no seasoning. The Mexican dishes coming out though looked good so maybe I ordered the wrong thing. I'll probably explore other spots before returning here.

Love the green chile stuffed sopapillas here at Genaro's. The service was great too!read more

Wow! Best food I've had in a long time!…read more I came for the historic hotel on the way home from Telluride to Scottsdale. There didn't seem to be much around to eat that was open on a Sunday so I came to the hotel restaurant. I saw lots of people had the chips so ordered the trio dip appetizer. The guac was definitely my favorite. So flavorful and fresh! The salsa was delicious but a little extra spicy and the queso was yummy! I ordered a cup of the green chile pork stew and it was spicy but delicious, a little light on the pork but very good. I got the Rita Moreno three chicken enchiladas with green chile. Best chicken enchiladas I've had in a long time! The chicken was moist and had just the right amount. Excellent flavor and melted cheese. The rice and beans were very bland. My friend got the chicken mole and got light sauce but she wished she had got the full sauce because it was that good! The whipped potatoes and sautéed veggies were the perfect accompaniment. I wish this place was where I lived because I would eat here as often as I could. Great atmosphere and service too. Had fun wandering around the gift shop after.

Kind of stuck in Gallup for places to eat. The area is sad and we didn't feel safe walking around…read morethe area after dark, plus a lot of places are only open for breakfast through lunch. We went to the bar and waited for our table. The place was packed due to several motorcycle clubs from all over the country doing the Route 66. When we were finally seated, the first off-putting thing was our waitress. She was chewing a wad of gum and it was gross. I had a burger as did my friend. Our husbands ordered different types of pasta. We asked our gum chewing waitress for water 3 times. "Oh sorry, I'll bring it". Nope, a food runner finally brought us water. We asked for mayo 2 times. Nope. The same food runner brought it. By then, our food had been on the table for 15 minutes. The fries could have been cooked another 3 minutes. Not really crispy. The pasta was decent.