Huge Banana Royale fan! Docked a star because this location unfortunately doesn't offer the peanut butter topping. In exchange they do offer crushed pineapple which was different and would consider again. read more

Have been custom ordering cakes from this particular location for years now, they're great! Super accommodating great to give you examples of sizes, shapes and options! Service is always super friendly and welcoming, even when it's busy, they give you a warm welcome and greeting every time! read more

I have always loved their ice cream with so many flavors to choose from. It's a bit of a wait sometimes but it's worth it. I have never had bad ice cream here. read more

The lady employee was extremely rude in front of my kids. The mango drink I ordered was very nasty. They need to improve both their service and food. I don't recommend this place. read more

Wanted a treat so dropped by our local Baskin Robbin's. Was greeted immediately with a smile by an older gentleman, whom I believe may be the owner. Dropped by and my boyfriend, toddler, and I made our selections, including two pints of ice cream to take home. Currently pregnant, so I had a hard time debating whether I wanted a waffle cone or bowl, one scoop or two. Finally made my choice and was actually very sad I didn't get two scoops ha. We left and as we were getting into our car, parked right in front of the entrance, the older gentleman came after us apologizing. He had accidentally charged us for two scoops instead of one and wanted to refund us. I saw this as a good mistake for me because he packed us up another scoop of ice cream of my choosing and we went on our merry way. By the time I got home, I was finished with my cone and opened up my surprise second scoop of ice cream. Thank you, kind sir, for a delicious treat as well as your integrity and honesty. Much appreciated and will definitely come back. read more

Baskin Robbin's is a great go to ice cream. They have so many flavors that I like both fruity flavors and creamy ones. I've been visiting this location a lot and the service is always good. They keep it clean inside. They recently changed the inside and remodeled. It looks very nice. There is some seating when I was in last time. read more

2023 Update I am not happy with Baskin Robbins today. My order specifically said 2x Double Scoops which is supposed to include 2 cups of double scoop ice cream and instead I only got one big cup. Whomever packaged the order obviously did not understand the order instructions. This was an afternoon treat for my husband and I after lunch and was very much let down by the way the order was prepared. I'm not going to hate them for what went on but its a shame that today's order turned out like it did. I may just have to go in person to their establishment. It was $26 for the two items. Had reported it to Door Dash and they credited me half the order for the missing items. Hopefully the crew who packaged it at the time of this review can look back on the order and ask their management on how the orders are packed. A big let down. On the other hand I equally split the ice cream I did get with my husband and he enjoyed it hence the extra star in the 2 star. read more

It's actually been a long time since I've been to BR but I made a quick stop to get a single scoop of Jamoca. I remember getting fruit flavors in the past but I wanted to try out the coffee. It tastes similar to Haagen Dazs' coffee ice cream but felt less sweet, which I appreciated since there's probably so much sugar. It was a refreshing bite in this hot weather so I rather enjoyed it! The person helping me was also super nice and service was quick. read more

Baskin-Robbins Ice Cream - Jamoca - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Great ice cream. The cashier who was serving me was really nice and it's not really busy on a Saturday so that's good. Since I moved to Hayward last year, I've been coming here for ice cream at least twice now. It's also quiet and it smells good too. read more

Baskin-Robbins Ice Cream - 2 scoops of ice cream, with one being cookies and cream and one being cookie dough - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Time to reward myself and why not use the offer I received through app. It had been long decade I hadn't had this drink. With 50% off, I got a Large size. It was rich and milky. Even if you freeze it overnight and add the hot black coffee, it will still taste good. I was hyper all day - too much caffeine! Until next time, I shall have you again. read more

Baskin-Robbins Ice Cream - Cappuccino Blast !! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Sometimes we forget a classic. The kids and i love coming here to see the options and have a good old ice cream date. Its never too busy, so we always get to have a seat and the people who work there are always super friendly. never too loud and there is never a bad time to have ice cream read more

Really mixed service for delivery. Tops wrong, or missing fairly often. I guess I should t expect much...

Love their MangoNada, the sourness and tartness of the drink, also the world famous chocolate, my children enjoys it the most.

This is the only Baskin-Robbins that charge extra for whipped cream for milkshakes. I would never come back here and the customer service is not welcoming. read more

In our home, you get to choose whatever you want for dinner on your birthday. Is it surprising that ice cream is a popular choice among the elementary school set? Maybe not. It may be surprising that this year our 8 year old chose Baskin-Robbins for dinner and Taco Bell for dessert. Conveniently, both are located here at this Jackson location. Of the local Baskin-Robbins, this is by far the most spacious and open. The others feel very cramped. Nice to sit down and enjoy your ice cream in relative comfort. BR is not my favorite ice cream. It's okay. I usually order a child size soft serve cone because none of the regular ice creams make me drool enough to justify the points. (WeightWatchers out there know what I'm talking about.) The staff is efficient but unenthusiastic. Not that I blame them. I would hate to scoop ice cream out all day. When you ask for water, because ice cream makes one thirsty, you get a tiny dixie cup with tepid water. This seems to be universal at Baskin-Robbins. Is it really that hard to offer larger than a two sip cup and some cold water? Though BR and Taco Bell wouldn't be my choices for a birthday celebration, my wallet is grateful for these choices over steak and lobster. It won't last forever. read more

its been a looong time coming to a Baskin Robbins...no particular reason just so many ice cream options out there. Of course this is the place to get an ice cream cake for the kiddies. In general, i'm not a fan of ice cream cake as the cake never seems fresh but i guess its more the novelty of ice cream and cake...the only issue with this location is when my sister called in her order they told her it would be ready after 6pm and would call and let her know...well it was 6:45pm (no call) and my sister decided to call...the response was "yes its ready"...hmm...so much for courtesy call. This location is clean, reasonably priced ice cream and friendly. Plenty of parking..in the same lot as Starbuck's and Chase Bank read more

See all

This Baskin Robbins has a pretty open floor plan the owner and one of his workers was on staff when I came in today they were incredibly sweet people, The owner was working on some cakes and when he saw another person come in besides myself he worked diligently and quickly to finish up what he was doing so he could help us. I truly love a sense of urgency. I get good vibes from the store I will be coming back. read more

If you love peanut butter, chocolate, cookie dough and ice cream, their Peanut Butter N Chocolate and Reeces Peanut Butter Cup Polar Pizza is a MUST. This is a family treat. It's 6 cookie dough pizza slices, topped with chocolate ice cream, Reeces Peanut Butter Cups, chocolate sauce and fudge. Yum! read more

I've always loved Baskin Robbins as a kid, mostly for their 31 different flavors! Hence, 4 stars because I'm a fan of their selection. They're always switching in new flavors, and they give them interesting names. Their ice cream cakes are great for birthdays; however, you'll have to keep the servings small because the cakes can be TINY. Sure, you can buy larger sizes of cake, but the prices can soar! It doesn't really seem to be worth so much either. They taste great and all, but the price could be lower. Every time I come to this location, it's not busy at all. They offer you free samples of every flavor if you simply ask. Their service is okay but they need to work on their penmanship! It's hard to read their writing on the ice cream cakes. read more

Extremely disappointed !! I was denied service because I had my service dog people should be more aware and respectful about People's Health we should not have to disclose our health issues. Should file ADA claim. Be respectful and next time make sure to as before turning away a custumer. read more

The person that served me the ice cream was very kind, quick, and helpful. It was not busy at all. Still, I left with a great impression.

The location is pretty easy to access. Friendly staffs offer great service. Standard good taste would indulge your tasty buds. read more

Baskin-Robbins Ice Cream - Ice Cream & Frozen Yogurt Near Me - Hayward, California

See all

This review is totally based on the experience my bf and I had today with the help of Miles and Natalie the trainee! My bf called 30 mins prior to coming in inquiring about an ice cream cake we wanted. Miles answered the phone, professionally, and told us there was one available and that he would be able to hold it in the back for us. We came in, they greeted and Miles went to the back to get us the cake while Natalie was so very helpful by serving us our ice cream. I wanted cotton candy in a sugar cone and she told me that she was going to put it in a cup with the cone ONTOP bc the ice cream is on the softer side. This was to prevent the ice cream melting through my cone which was so thoughtful of her. We sat down to eat our ice cream while we waited for Miles to bring out the cake. When he brought it out, he noticed we were eating our ice cream , asked us if we were going to finish it here and since we were he told us that he can keep it in the fridge till we were done so it won't melt! MILES AND NATALIE WERE SO THOUGHTFUL/HELPFUL! GREAT CUSTOMER SERVICE! And I hear Natalie greeting customers as they walk in as I type this review on my phone. Thanks Miles and Natalie!!! read more

I have to agree with Nancy. This location is awesome! the workers are nice and cheerful. They never run out of things like strawberry topping haha like other locations. That has happen before so we drove all the way over here. Lots of tables to sit at and enjoy ur ice cream. Fridge full of ice cream cakes for your celebration. read more

Granted we all know that Baskin Robbins ice cream is the bomb, right? Who doesn't love coming to Baskin Robbins on a nice hot day or even a chilly night and grab some ice cream . My usuals are mint chocolate chip (favorite), oreo cookies and cream, jamoca almond fudge or even your regular cookies and cream. However, this place is disgustingly dirty! Unless Baskin Robbins is trying to catch a lawsuit from me or another customer in the near future, they need to start cleaning up the place, seriously. Last night I was wearing flip flops and there was ice cream on the floor when I went to pay. Of course I didn't notice it until I almost slipped and fell. Had I fallen...now that would have been a disaster for both myself and for the location or even the company itself. If YELP allowed us to indicate certain sections in BOLD, this would be one of those sections. The tables are filthy, no one seems to wipe them down, the floors are disgusting with straw wrappers and ice cream all over the place. I suggest they do some major clean up here. Most times when you walk into this Baskin Robbins or any one of their other locations, you see nothing but young teenagers working there and MAYBE a manager on hold. Now, I know some teenagers don't really care to take the initiative to want to clean, mop the floor, pick up trash from the floor, what have you...but they are gonna wanna think about that if a disaster were to happen in their location. From an observant customer's standpoint, I suggest the manager get to business and tell their workers to step up the cleaning or have a manager on site that will do it. I'm just saying...don't catch a case! I still very much enjoy my baskin robbins treats when I come here, including their ice cream cakes which I have ordered several from this location...but I'd like for a cleaner shop. Thanks! Manager, I hope you are reading! :) I would love for this location to succeed since it's in the heart of Castro Valley and it's my go to location for ice cream. read more

Bad customer service. I went on the 31st to get my friends and family icecream deals and the man that is the manager told me he doesn't like customers going specifically that day. I felt offended because I visit this baskin Robbins often for icecream but was looked down upon just for going on a day when icecream is on sale. I do not recommend people go to this Baskin Robins. read more

I will NEVER turn to this location or recommend it to anyone. I ordered one vanilla milkshake for my kiddos and asked to be split into two cups so they charged me a dollar extra for cup. Really!!! Are you kidding me! So I asked to speak to the manger and he told that he pays 35,000 a year for the brand so he has to make the & somewhere! WOW!!! That makes for wonderful customer service! This place should get ZERO stars!!! read more

Baskin-Robbins Ice Cream - The cup charge is really 1 cake design charge for milkshakes! Why to rip customers off! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Another sad goodbye. I was at this location nearly a year ago. I got the jamoca shake. I spent $8 and it tasted like flavored milk. It was just really bland. And since I feel like I should get the same awesome jamoca shake no matter what BR I go to, I was disappointed to say the least. I haven't tried to redeem my free birthday scope of ice cream in at least 5 or 6 years. So when I went in to this location this past weekend to get it, I was sadly disappointed. They told me they couldn't use the coupon off my phone. They couldn't scan it. They couldn't type anything into their machine. They wouldn't do anything for me. In this day in age, yes you can. It's just a bummer, cause I wanted to also order a milkshake for my friend who was waiting in the car. But instead I walked out. They said I had to go home and print it out and bring it back. The drive and cost for a piece of paper seemed silly. And the lack of customer service for a paying patron, is awful. read more

Our shakes were AWFUL! The staff was rude and unprofessional (Using sarcasm and profanity). We will be going to Loards instead. The Manager Marilyn was just as bad. It's a shame, this store is ruining the brand! read more

Friendly staff and pretty good ice cream. I still prefer coldstone's but have no problem patronizing baskin if there's no coldstones nearby. I especially love going during fall because of their amazing fall flavors, notably pumpkin cheesecake. OMGGGG it gives me so much life. I always get a kids size cup, which equates to one well sized scoop and I savor each and every spoon. I'm one of those pumpkin obsessed folks, and this icecream really hits the spot. Haven't had pumpkin ice cream better than the ones served here. so yum! read more

service was friendly and quick. You really cant mess up ice cream so of course it was good read more

LOVE BASKIN ROBBINS THIS LOCATION IS AWSOME- GREAT SERVICE- the guy that helped us (one of the managers) was super friendly, made jokes, was just really great. CLEAN!!! CLEAN!!! CLEAN!!! GREAT PLACE read more

I don't normally give one stars but the worker here straight up refused my business. The cashier said the store wasn't taking gift cards that day because there's a promotion going on. I drove 10 minutes to the next baskin Robbins where I redeemed my gift cards. Store owners please educate your employees. read more

Tables and floor are filthy. The girl behind the counter has the worse attitude and rolling her eyes. If you don't like your job or people then don't work there. The guy was cool and more helpful. read more

Very nice guy working by himself in the morning when I went to pick up a cake for my mom. Friendly, and is Chinese! Had him write on the premade cake for me and he was quick and steady. Probably won't be back since I came here out if convenience but nice guy and yummy ice cream! Especially the cakes :) read more

I cant give ice cream less than 3 stars, but I waited all week for a sweety and finally decided to get a sundae when they ruined my day and earned the 3 stars. They didnt have 2 flavors that the BR by my house has, but thats ok, I can have an entire mint chocolate chip sunday. I pay while they make, get home, regular chocolate chip. Ive never ordered this in my life. My fault right, I fail for not watching them scoop? I made a deal about mintmintmint, I love mint, I can eat a whole mint sundae since you dont also have banana ice cream. So How did I get regular. I ate the whole thing anyways, but then I was just pissed and shamed. I shouldve watched carefully :( read more

Spent $8 for one of the worst milkshakes I've had in a long long time. Save your money and go to Loards in San Leandro.

Can do better with their serving size. All other Baskin Robins I've been too give decent single scoop serving, this place doesn't or at least the manager who helped me didn't (in both times I visited). The nerve to even ask me if I wanted double scoop on a waffle cone, quite obviously I said yes if not for that tiny single scoop he gave at first. read more

Wouldnt honor free birthday ice cream. I was told to hit redeem and then it expired while I was in the store and the woman said no she cant honor it. I asked why he told me to hit the redeem button and she just said why. Really why would I know. They must be hurting for money. Last owners were very nice didnt even need a text just show id. I dont know what happened but these new owners are pathetic. We just paid for the ice cream but was so frustrating we also got a $50 cake and 3 other ice creams besides the one that should have been free. read more

First day we've had of sunshine in ooooh so long, and it shows. there was quite the line and the ice cream was excellent.....