Just bad customer service. Idk girl was drinking from her sample cup right in the front where everyone can see, kinda gross. Not very friendly read more

I wish there was an option for zero stars because the owner was absolutely atrocious. She also had her mask below her nose while trying to tell us to social distance. I saw a roach and watched her sneeze on the ice cream. Went in there for a scoop of ice cream where she proceeded to call me and my classmates rude after we were just looking at the flavors. First of all we didn't say one word to her. If this is the standard for customer service I want no parts. She was very rude, belittling, condescending and unprofessional and as a company they could definitely due without her. read more

One in to get two ice cream's and I get the same banana Royale every time and there's never a problem today one of the staff memebers had a problem with it I order my ice cream as usual and every time I come here they give me all the toppings that come with the banana Royale but when one of the staff members (female) did it her attitude and disrespect was above anything I've ever witnessed and she only put two toppings in telling me that that was the rule while I've been coming here for two years and never had a problem with the toppings and when she put the strawberry topping she only put One strawberry how are ridiculous! and she continue to argue for more than five minutes when I asked her to just add a little more it was unbelievable never coming to this place again! read more

I can't resist me some daiquiri ice. Love the stuff and it's one of the only reasons you'll ever find me in a Baskin Robbins. We came here for a sweet after our extra savory and delicious meal at Fukumimi. The service was pretty friendly and they keep the shop pretty clean. That's key for me. read more

I'm just a fat kid that love ice cream, so my review may be a little biased, but this place is the SHIZ! They have a vast selection of flavors to choose from, including some non-dairy options. They circulate out the flavors a lot, most of the time you could come back the next day and there will be a whole array of other flavors to be offered. Along with their handmade sundaes and shakes, there's also pints of your favorite ice cream you can take to go, or get yourself an ice cream cake. For two birthdays in a row for my boyfriend, this place has saved my ass when other ice cream shops have failed me with cakes. This location in particular helped me out this past July in quickly personalizing a cake for me (cute ninja turtle drawings and all) and really putting effort in helping me out while other places just shrug their shoulders at an order they had 2 weeks to not screw up on(but did). The staff is always friendly here, most of the time there is only one person working, so if you see a group of people inside, it might be a bit of a wait. read more

Who doesn't love a little comfort food (aka ice cream) from Baskin robbins!?! I got a small vanilla soft serve in a cup with rainbow sprinkles. It was very good! The rainbow sprinkles are actually fresh. (I hate it when they are stale and hard... Disgusting!!) But these were perf! Super fresh. The parking lot was a little icky and a little seedy (I went around 9pm) so park near the entrance!! It's not very well lit. The inside was clean and bright. The employees were relatively nice as well. Another small complaint: no public restroom. Sorry but this is really annoying to me!!! If I am a paying customer in a place that serves food and drink I deserve a trip to the restroom. read more

Every time I go to this Baskin-Robbins Michael is amazing. Super friendly, greets every customer as they walk in the door, and is always working. All businesses should have a "Michael" working for them. read more

CHILDHOOD MEMORIES Can't really go wrong with flavor wise with an ice cream shop that has lasted so many years & still capable of keeping their flavors tasting the same... at least from however young ago I remeber. Just made a quick stop to grab a cake for a co-worker that was leaving us & it was convenient to be able to just open up the freezer & pick out a ready togo ice cream cake. Got an OREO COOKIE ice cream & chocolate cake log shaped cake with chocolate glazed over with cherries on top. It was $22.99 which wasn't too bad in my opinion for the size. The worker was super sweet & asked if I wanted something written on it but I just didn't have time. Only bad thing was that it was VERY stuffy hot feeling in there... you would think to keep the inside cool on a hot day but who knows maybe the ac broke. read more

I only come here for the Watermelon because it's Dairy free and not chocolate. Now they took it away! Terrible!!!

This is a little late but I came here New Years Eve. Thankfully, no one was there! That was surprising to me though because that day Baskin Robbins were having a deal on sundaes, it was like a dollar each or something- so naturally, I thought it would be hella busy. But nope! Everyone was probably whisked away in some drunken haze at their NYE parties. I got to enjoy my sundae peacefully (& sober). The people working that night were laid back and very nice. Props to them for working a slow night on NYE. read more

Love the Ice cream here always different interesting flavors. The staff is awesome. They know how to get you in and out even when they are busy. Go in the mornings to avoid the crowds. read more

Worst experience ever! If I could leave a zero star I would but there isn't that option. I walk in with a couple of other girls in class and were looking at ice cream flavors when the owner states that everyone that comes over from our school are rude! She didn't even wear her mask correctly it was below her nose and she even sneezed in the ice cream. She then starts yelling at all of us that we were not social distancing, your not following health code by sneezing in the food! WTF!!!!!! Never again I feel bad for whoever has to work for that woman. read more

I feel like the prices at Baskin Robbins keep increasing for standard ice cream. Sure it always has that consistant taste no matter where you go, but I'd rather get frozen custard at Luv It or Nielsen's for the same (or cheaper) price with more flavor. My friend and I went on Sunday and their A/C was out and it happened to be 117 outside. If I had a choice between here and Coldstone, Coldstone would win easily. read more

First time coming here and I love the way the guy working here, he easily accommodated us and very pleased to help us on trying some flavors! read more

Baskin-Robbins - This is loveee - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

My dad loves ice cream so we go here often. He loves the World Class ice cream and shares it with my mom every time. I love how the workers are always doing the best they can to serve everyone in a timely manner when it gets so busy. They serve a lot of nice flavors for everyone to enjoy and you'll always leave happy after eating here because "Ice Cream" lol read more

First time here, coming from out of town. I absolutely loved the service and they were extremely accommodating to me and my family. My partner called ahead to ask about the ice cream cakes and they put one on hold for me after they told us their options. When we got to the store, they had the cake ready and offered us other types of cakes in case we changed our minds. I ended up getting a smaller cake for the 5 of us and they let us "celebrate" my birthday at a table. They gave us spoons and lids as makeshift plates since they knew we couldn't take the cake to our hotel without a freezer. Thank you so much Paul and Robert! You guys made my night special! read more

Baskin-Robbins - My cake! - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Recommended. Great staff, very friendly, very helpful very efficient. Very well-stocked store with plenty of options. Very clean, very organized and no matter what time of day it is their busy but the line goes by very quickly. Great deals there on specific days. Great ice cream cakes. Convenient location and plenty of parking. read more

Great service ladies, keep up the good work, it was really clean, and cool in the inside

I came in here with my kids to have ice cream. I ordered a small cappuccino blast from Laura and two cones for the kids. Laura made one cone then after I placed my drink order, she disappeared to the back. My son and daughter both had their ice creams and paid. After I looked at the bill I realized my beverage was not rung up. I waited until Laura emerged from the back im hopes she was going to make my drink. Nope. She brought a cake out for someone and disappeared to the back again. I was thirsty and said to myself, forget it, just get a coke and leave. I went to pay for my coke and let the "shift lead" Micheal know I never received the beverage I ordered. He notified me that he would speak to her.....first response should have been an apology. He offered to make it after he saw my frustration. It shouldnt have taken that much to apologize and make the drink. When I sat down to enjoy my coke and started writing this review, Micheal noticed and came to my table as if he were trying to cover his own butt and tried to tell me he was going to make it right now.......if he is a shift lead.....he shouldnt be. Poor, poor customer service. read more

Good service! The staff are friendly and patient. I love their brownie and strawberry shortcake sundaes. I like how they can heat the brownie. The portion size is good and they're rich, so I can't be eating these every week. My only gripe is that the vanilla had a little ice chips in it. I don't know how they can get rid of this. I've also had their ice cream cakes, and they're good too. You can't go wrong with ice cream & cake merged together. read more

Everyone always has time for ice cream! Good portions, 1 scoop was a good size. I got 2 scoops and was not able the finish my order. So took it home and was still able the enjoy the ice cream the following day. A lot of choices available (but not 99 flavors ). There were like 5 sugar free options I think (not really sure). read more

This Baskin Robbins has the best ice cream you could possibly get! It tastes great and the service is always with a smile! On top of that, the store is so clean! I'd highly recommend that you get the Oreo ice cream or the cheesecake! So delicious! read more

I don't usually review chains I go to all the time but in this case I had to make an exception. The brownie sundae was as good as ever, but the bubbly Robin who greeted me and everyone else who came in was beyond compare. She lit up the joint with a smile and manner that clearly put all the customers in a good mood and provided the kind of service that most retailers would go to great lengths to find and retain. She even made the effort to wish everyone a good night as they left with the sweetness of the ice cream and her positive energy. Thank you, Robin and BR for a great experience! read more

This Baskin Robbins had a choice assortment of different flavors, with an option for everyone. There was even a "no-sugar-added" flavor (pineapple coconut). The girl who served me cheerfully offered samples as I was trying to decide, and was courteous and helpful. My ice cream was delicious and, unlike cones at other ice cream shops, did not drip over the edge immediately! read more

I visited this Baskin Robbins tonight with my sister to each grab a cone of delicious ice cream. The parking lot is very dark and hard to navigate; also, it seems to be a pretty popular place for teenagers and interesting characters to hang out. However, the inside is cool and well lit. I was immediately greeted by two employees (both of which said hello and offered me samples). There are many delicious ice cream flavors, but I chose the Jamocha Fudge Almond. In my personal opinion, there were too many almonds in the ice cream but I know that wouldn't be a problem for most guests! The employee rang us up quickly, presented our receipt, and wished us a good day. read more

Best Baskin- Robbins I've ever been to anywhere in the valley! Best customer service and interactions from Paul! Genuine and kind, we will come back to this location again. Got my favorite flavor, baseball nut and tried a new flavor, lunar cheesecake. Both delicious, but the highlight of the visit was Paul read more

Paul's customer service is to be envied. I stopped by today to pick up a cake for my dad's birthday. Not only did he go out of his way to bring me a fresh cake from the back room ( there wasn't any in the right flavor in the show case ) but he created personable conversation and when exiting he asked me to wish my dad a happy birthday. This young man is amazing! read more

My family and I frequent this location a lot. We love the guys that worked here but it's been females with an attitude these days. Ice cream is suppose to be fun and happy especially Baskin Robbins. We manage to be having a girl with eyelash extensions consistently serving a bad attitude. I speak fluent English and I do not need to be belittled when I'm ordering. I would like two ice creams not two scoops. I have a toddler and I always order a kids scoop not an adult scoop for her. It's not hard. I work too so I know. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Really nice staff & clean place. They always change out the ice cream so don't get to attached to one LoL.

Stopped by yesterday (Monday) around 8pm. This used to be my favorite Baskin Robins location. Paul, Robert, and Nick are very friendly. I suppose they have a new staff of females that are not so nice. When I came in with my family half of the ice creams were closed down. The back looked ready to close shop. Three hours before you close? Felt rushed out. Definitely finding a new location. read more

The place was clean, people seem very friendly, they seemed very accommodating. They said hello to us the moment we walked in the door. I would give it a 5-star but there was not much selection on sorbet ice cream. I really can't eat dairy products and all they had was one flavor that was dairy free. it was very clean I highly recommend anyone to go there. read more

Wow,,, they have the best ice cream ever. Coldstone is very close to my house so i had never tried here. This was first time but i was pretty impressed. They have the best ice cream and good customer service as well. I just loved it. Thinking about ordering some icecream cake from here for my birthday as well. This was a great find.. read more

Went in to get ice cream literally 30 minutes ago. I live not even 5 minutes away. I get home, my ice cream is melted due to the ice cream having been sitting on the counter since before I got there cuz it was definitely not in the freezer where it should've been. On top of that , the employee had given me the wrong ice cream! Where do you hear prailines n cream from chocolate chip cookie dough ?! Never going back again . Disappointing. read more

So I going to this location to use my free kids scoop coupon because its celebrating my birthday week and the employee Manny said that they can not use the coupon today because it is the 31st and they have some sort of promotion going on today. I told him I said well it is nowhere in the email said I could not specifically use it on this day that I had until today to use the coupon. They continue to refuse to take the coupon and I told him I said well thank you for ruining my birthday and not taking your own coupon. They said well well you could bring it in tomorrow and we'll be able to do it for you and I said no the coupon expires today and they go, oh. Last year they wouldn't take their coupon either. Not this specific location but another location on Jones and Spring Mountain. So another words they pick and choose what day and what location they will take the coupons? By the way it's pretty jacked up and I don't think... I'm just not going to go to them anymore, free or not. read more

Recently visited this location with someone who has a dairy allergy. Luckily they have one flavor without dairy. And fortunately we were helped by two great, kind, and professional young men. One server took a lot of care in washing the scooper and made sure that our order was served properly and safely. We were helped by both and they were both very nice and helpful. Would go out of my way just to get ice cream from this location. read more

i hadnt been to a baskin robbins in YEARS... but we happen to see one while on the other side of town tonight n stopped in for a little treat! its not the best part of town, the parking lot is dark and there were a few shady characters hanging out... but we are not easily scared...grew up in these streets so we can adapt real quick ;) ha!! j/k it wasnt that bad... inside we were greeted by two super-friendly, smiling employees... they were pretty busy but never lost their cool... they were pleasant, joking and ON THIER GAME!! if i owned an ice cream shop, these two kids would be my first pick to train all other employees... seriously, we received phenomenal service!!! i didnt catch the guys name, but the girl was named robin. they both deserve a raise!!! oh ya, the ice cream was good too! xD read more