I always get my birthday ice cream cake from them and they are always kind. This store is always…read morehella busy and I feel bad for the workers but they have great customer service. The location is nice right next to a Starbucks and nail salon so you can have a coffee get something to go for ice cream and get your nails done too. The ambiance is clean and love that they have a/c for these hot days.

Word of advice to employees, when you start a customer's order and your friend stops by to gossip…read moreyou don't stop taking their order, proceed to start gossiping with your friend, ask if he wants to try anything, proceed to take his order then taste it role neglecting the customer family order you started. This was horribly unprofessional and unacceptable and thank God for the sweet young man that came from the back to help us while the original young lady who started our order continued her profanity laced gossip session. Whomever manages this location should definitely be on notice.

Long over due of this cute spot it's a must it's our go to place for some ice cream or a good salty…read moresnack whenever I am craving my back in the days.the service is not bad they are always super quick and they never mind when I ask them to put more of something if it needs to but I definitely wanted to write a review of this place service is a 10/10 in my eyes

I had the Guanabana and the Rum and Raisins flavors! This is a very interesting concept, as it…read morecombines Mexican popsicles with Baskin-Robbins like service. I highly recommend this place. They have a very nice place to relax and enjoy ice cream.

We usually stop by Sip & Scoop whenever we're in Brentwood, and we've noticed it has changed a lot…read moreover time. The place looks really nice now--such a pleasant spot to sit, enjoy your treats, and relax, especially with kids. The ice cream is always delicious, and we absolutely love their affogato. I was also amazed that they go by cups--we got a lot for the large cups, which felt like great value! I did want to share a small piece of feedback about our recent visit. In the past, water was available in small jars, but now it's set up in a larger dispenser. After ordering ice cream, we went to grab some water, but it had run out. I let the staff member in front know, and she kindly explained that they were out, which I completely understood. However, another staff member suddenly commented that there was no water and that if I wanted some, I should buy and pay for it. It was a bit surprising--not because of the policy, but because of the tone, which came across as a bit harsh. Maybe she was just having a bad day, which I can understand, but the delivery didn't feel very welcoming. I want to emphasize that I have no issue paying for water at all; in fact, I planned to go back to the car after ice cream to get water since we parked nearby. It was just the way it was said that didn't sit well. I didn't say anything at the moment since I understand everyone can have off days, but I do think consistency in how customers are spoken to is important--others might not take that tone as lightly. When I sat down, another staff member came over and offered my family water. If you happen to read this--thank you. Your kindness really meant a lot to us. Overall, we still enjoy coming here for the great ice cream, generous portions, and the cozy atmosphere. Sharing this as feedback because we enjoy this place and would love to keep having great experiences here.

I would have marked for 4 stars but I've noticed that the owners don't read my reviews if it is 4…read moreor 5 stars The only issue was while waiting, I noticed another customer come in after us but already got her order. I said out loud because I was sitting outside that if she got her order already that means ours should have already been done. The customer after us ordered the same item we picked and she just took it BUT the employee should've known that she is the next and since I said it so loudly the lady heard me and said oh this might be yours. I took it from her when she handed it to me. We were going to wait another longer time just because the employee gave it to the wrong customer first. PLEASE take names for the order please!! They called out the item, if that, then please notice who ordered FIRST of same item. I would have been mad if we had to wait, my star rating would be 2...besides that the bubble waffle Nutella works was good Small location but spacious with seating inside and out. Located between a lounge and a brewery Mural across the street, street parking

This place is great for rolled ice cream. My son likes their Birthday cake with sprinkles (no…read morewhip). My daughter likes their milkshakes. There's many different flavors and if you don't like it, you can custom make your own! They have Banana splits and root beer floats. It's usually never busy, but the staff is friendly. You can watch them make your rolled up ice cream because there's a glass window. It's very intriguing watching them roll it. There are a few tables and chairs, no public bathroom. There's accessories for sale like jewelry and press on nails. The owner, Rich is an amazing guy! He's very nice and friendly. This is a business I don't mind supporting.

On a hot summer day, we decided to get a scoop of ice cream. We checked Yelp and came across Polar…read moreBear at Oakley. It's only a 10-minute drive from our house so it's very convenient. We were with our grandson and he loved ice cream. He had vanilla ice cream with gummy bears on top. We had their rolled Rocky road with marshmallow. I saw how the ice cream was rolled and it was fascinating. The ice cream itself is very good. The medium size is good enough for one person and can also be shared. I don't know if this is a locally owned business but I want to support this place since I live in the city.

We get the piña loca and it's not the same when the owners are there…read more Very disappointed

WE... lol.. LOVE this place! Service is always prompt, always very clean, and delicious EVERY time!read more

Tried this place for the first time today, 4/18/23. Me and my husband both ordered 2 scoops in a…read morecup. I got banana crème pie and cookies and cream. My husband got bubble gum and mint chip. My two flavors were creamy and delicious. The banana crème pie flavor was my favorite. My husband said that both his flavors were great. The bubblegum was pink and not blue as it normally is other places. Two scoops each cost us a little over $11 dollars. I felt the scoops were on the smaller side for the price. One of the employees told us that they make everything in house including their boba. You can tell that they use real cream in their ice creams. The shop itself was lack luster and hopefully still a work in progress. They have a couple cute ice cream themed tables, but their counter looks janky with their white plywood makeshift cover. Hopefully, this will be gone and they will get a nicer looking counter. All employees were nice and overall it was a good experience. This shop is a little out of my way, but if I was in the area again wanting ice cream I would stop by.

We had great customer service here. They encouraged us to try all the flavors so we made sure we…read moregot exactly what we wanted. All their ice cream is home made too! The flavors were impeccable. Looking forward to going back and my 1 year old loved the ice cream chairs!! We tried the ube ice cream and mint chocolate chip milkshake. Both killer flavor!!!

Ube hates to see me coming - I'm devouring any Ube anytime I see it…read more I stopped by real quick just for a beverage. It was a quick and easy process, great service! I got an Iced Ube Latte & it did not stand a chance against me. I fell in love at the first sip. It wasn't overpowering with sweetness, just right, however, the Ube flavor was definitely present! And the Ube tasted REAL, not the artificial stuff (not sure if it was artificial or not, and if it was artificially flavored, they did amazing). I can't wait to be back to try their pastries/sweets. Unfortunately I came near to closing, so of course they were out of pastries -- my fault.

good drinks. a little pricey for a smoothie but i would still come back and get it again…read more ube monster was good. not too sweet. reminded me of the ube ice cream sold in my province in the philippines. strawberry calamansi was also good, not too sour nor sweet. very refreshing. ube leche flan cupcake. flan was a bit tougher than creamy. otherwise it waa a good cupcake

fabulous selection of delicious treats! but I'm truly faithful to my one scoop of Old-fashioned…read morebutter pecan And you have to share a banana split it's a must !!!!

I love this place for several reasons. First, they have a…read morevast selection of ice creams. All unique and decadent flavors. Some you would never dream of! They have fruit bars and Mexican inspired treats. Love them all! There is plenty of seating inside and outside. Easy access from Main Street. The service is hit or miss. This is the main reason we prefer Yogurt Island. I think for us, once we showed up 2 minutes before closing. Yes I know it was close to closing but my daughter begged, we thought we would make it. I pulled up and the attendant inside saw my headlights and walked over to the door and turned on the closed sign. I get it, they want to go home too. Yogurt Island in the next parking lot was open an additional hour so we went there instead and that has been our go-to ever since even though Guanatos is closer to my home. However, despite this, it is a great place for a sweet treat as you stroll our small downtown. Plenty of parking.