The line at the firearms / ammo counter makes the the lines at DMV seem speedy. A call to management resulted in a sympathetic but unhelpful response that Covid is keeping their staff at 25%. Remember that this Christmas . read more

What a sad show of respect to their customers. One person working the gun line and 1 person working the ammo line. The line had 30-40 people waiting. Then they have no markers showing which line is what. They aren't worried about anything but saving a dollar. Definitely will not spend my money here. Support your local small shops read more

Just bought 2 new bows... Jesse in the archery department, and the rest of his team were great!! I am always welcomed with a warm friendly smile, always offered help and they truly go the extra mile. All of them were extremely honest on what will work best for me, and what probably wasn't the best. I'm new to the archery world, and they all were willing to share their knowledge and/or experience. Jesse put in my sights, peep sights, stabilizer, everything. He always told me what he was doing, and why. It really helped me understand my bow, and why I needed certain things. If I could give more than 5 stars, I would! I've never received such good customer service from a "hunting" store, from every employee in that department!! read more

Not a bad place, smaller than their Manteca store. Wish Cabela's would open up in the area, but this is better than nothing and prices are pretty good. Visited last weekend to get pictures of the boys with Santa and of course pick up a few toys for myself. What I do like about the place is there are people similar to my family and I shopping, people with manners! That was a pleasant surprise.These days you only see rude and disrespectful people in stores anymore. The staff is just "okay", nothing spectacular (still a fan of Cabela's here). read more

VERY DISAPPOINTED IN Bass Pro Shops, Rocklin, California store. In anticipation of the 4th of July weekend I queried Bass Pro Shops representative Natasha about a new outboard motor on June 26,2017. She said the 9.9hp Mercury was in stock but I needed to confirm shaft length. She took my details and said someone from the service department would call the following day. I confirmed what I needed and waited for their call. June 27, 2017: no call received June 28 2017: I returned to Bass Pro Shops, filled out the needed paperwork, and paid for the motor. I confirmed with the salesman, Gary (we even walked to the display rack to inspect the demo unit), that it would be a tiller version with the feature of reverse on the tiller/throttle, 20-inch shaft, and electric starter. Gary said, "It is in stock and should be ready tomorrow. The service department will call and we should have you on the water for the holiday weekend." June 29, 2017: no call received June 30, 2017: I returned to Bass Pro Shops at 5:15 p.m. Gary said the service department was closed for the day, that the motor should be ready, and suggested I call or drop by the following day. July 1, 2017: Stopped by the service department at 4:00 p.m. Jeff Poniatowski, Service Ops Manager, said he knew nothing about the order and I'd have to come back on Monday, July 3rd. I explained the chronology of events, and that his staff had ensured me that I'd be on the water for the weekend. He seemed a bit annoyed that I was pressing the issue, and said, "There is no way I can do anything today. The front office must initiate the order and they are off today." I requested to speak to the store manager. Jon, the acting manager, was apprised of the situation, apologized, and requested that service manager Jeff Poniatowski address this first thing Monday morning, July 3rd. Jeff assured me he would prepare what was needed and I could pick up the motor at 10:30 that morning. I requested he call me, as it is 30-minute drive to their store. July 3, 2017: By 12:20 p.m. I heard nothing from the service department, so I called both service and sales departments--received voicemail from each. I then called the main line. By the time I actually talked with the service department, I realized they had prepared/ordered/sold me the wrong motor (non-tiller version). I asked to reverse any charges to my credit card, and informed Jon I would make the purchase elsewhere. He transferred me to someone with finance, who said my file had been on her desk since Thursday, June 29. She said she could refund my money or, she preferred, to immediately look into whether or not they had the correct motor available and could get it to me before the end of the day. I asked for a timeframe for a call back, to which she responded that she would do this right away. It is now 4:15 p.m. Four hours have passed (they close at 5:00 p.m.), I have not received an update, and I am now sharing my unsatisfactory experience. In Closing As a member of the outdoor media who makes a habit of supporting businesses that support my industry, both economically and politically, I'm extremely surprised with the lack of follow-through, unorganized manner in which this transaction (or lack thereof) has transpired, and that the service manager pretty much brushed me off upon our initial conversation. Bass Pro Shops Rocklin needs to know there are several retailers within a 10-mile radius that offer similar products. Whether I'm purchasing a $10 fishing lure or, as in this case, a $2,600 outboard, their current performance is not instilling confidence in their customer service to motivate me to be a return client--or refer a friend to this entity. High and dry on 4th of July weekend, Chris Collard Adventure Architects LLC Editor-in-Chief, Overland Journal read more

The staff by the reels will only peddle what's most expensive, they will skip you and help everyone else and by the time it's your turn they're closed and won't spool your reel read more

TL;DR: Store lied, wouldn't honor the lie, then an employee grabbed paperwork out of my hand... Story: I called the corporate customer service number today to ask about their story policies on competitor price matching, and was told that each store handles that policy on their own. I called the store (Rocklin location) and asked if they price-matched, and was told they did. I explained the details (mailed ad in hand from a local brick-and-mortar store) , and was told "yeah, no problem" so I drove ~20 miles to the store with all the necessary paperwork to purchase a firearm. River City Gun Exchange in Sacramento is selling the gun for ~$100 less, so this was the price-match. We get to the counter at the Rocklin Bass Pro today, and after my wife fills out some paperwork with personal information, and the employees behind the counter take copies of her license, vehicle registration, and FSC card, we're told that the store manager would not honor the price match. I asked if he was serious, and the guy behind the counter said yes. I picked up the paperwork off the counter (the personal information paperwork) to take it with me, and the kid behind the counter grabbed it out of my hand and said that I cannot have it. He told me that they have to shred the papers, so I said I would watch; then I was told I cannot go in the back and watch. I know the lack of my future purchases will not hurt this store's profit margins, and honestly they could probably care less that I am not going to shop at Bass Pro or Cabela's anymore, but I will spend my money at other stores that actually have decent customer service, and honor their obligations to their customers. read more

Salesman in women's shoes did a great job selling me a pair of waterproof Merrill hiking boots. Then I made the mistake of ordering on line for in-store pickup. Got the email saying the order was ready. I returned to the store and waited in line to get to customer service clerk, and then waited about 20 minutes for the order to be pulled from receiving. Caveat emptor. read more

We bought a Tracker from BassPro when they first opened in Rocklin and I was truly disappointed in the customer service around the buying process. The lack of communication and follow up was baffling and it put a bad taste in my mouth ever since. Since we purchased our boat there we decided to take our boat to get serviced there...they always take so long to complete service and this time wasn't any different. BUT this time there was oil leaking in the lower unit housing and a ton of grease left around another area. They obviously don't take pride in delivering a clean engine - I would discourage anyone from buying a boat from BassPro or taking their boat their for service. read more

Just poor service from a big retail chain. You would think with the competition in the area that they would be more in tune with customer service. I'm looking to buy a new gun and the gun stock had some blemishes, it was a big miscommunication about whether they were going to get a new one or not but they indicated they would call me. I spoke with the manager at the gun counter and they never called back. I went to the store to figure it out and they almost appeared irritated with me and didn't apologize for not calling you back or for the confusion. They never seem to have quality goods in stock the product knowledge is terrible for anything. The guy running the back packing section did not have a clue. It seems like a showy store with all the mounts but really nothing under the hood. read more

I have to admit it we can always find a Christmas gift there .descent fishing dept for ocean .I think it needs a little help in the camping section .and my wife always finds something in the clothing dept even though she is not a hunter or a fisherwoman. We knocked so much off the xmas list ,Santa pic.,xmas gift , winter clothes , and some fishing tackel .customer services was very helpful at the cash register when we had a problem with a price mixup on a shirt read more

We visited their first night. It was not organized well at all in terms of getting customers in and out of the parking area. Having a grand opening at 6pm with traffic of commuters heading home and backing up traffics off the Sierra College Blvd. exit and Hwy 80 wasn't too smart. Luckily we were not on Hwy 80, but could see the backup for over a mile. We ended up being directed by Rocklin Police and various volunteer security personnel to seriously be driven around in a "U" in the parking lot. The initial turn into the WalMart parking lot from the overpass was closed off, we had to use the 2nd entrance which was fine. But, once we got into the lot, they made turn right before WalMart (by the new building construction), then drive about 5 car lengths, to make a u-turn and go back --- for no reason at all. Not smart. :( Would have been smarter to have the grand opening during the day to lighten up the traffic. read more

The one, I am writing is in Rancho Cucamonga. On Black Friday ordered two items from guns and ammo department. My card was charged and order confirmed. Few hours later order was canceled, out of stock. The rumor is that employees keeping rare guns for themselves or friends. I actually heard one calling his friend and asking if he needs that gun and he can reserve it for him. Very unprofessional and just disrespectful. read more

Wow, who hires these lazy and inept people?? I waited in the archery department for 45 minutes with the promise (twice) that someone was coming. Well this someone would not know a bow from a paddle board. I was looking at recurve bows and while they stock them, they could not be found..lol. Walked over to the gun department and there were two employees there on the far end talking to each other, laughing. I waved at them to come over and after another 10 minute wait, young guy comes over and says "what's up"? What? I asked to see a over/under shotgun and he then says it's only a two shot gun..really? Anyway, this Rocklin, CA store is a mess. Went to boot department to see what they had in hiking boots. Well what they had was their house brand (Redhead) boots and all cheaply made in China. Never again will I waste my time at a Bass Pro. They are nowhere near the great place that Cabelas was before the buyout. read more

Came here and found a line wrapped all the way around the building. I don't have 3 hours to spend waiting in line just to look at some fishing lures. Be warned that if you come here there is an extremely limited capacity that they're allowing in the store and you'll likely have to wait a long time to shop. I'd rather buy on Amazon and just wait a day or two. read more

VERY DISAPPOINTED IN Bass Pro Shops, Rocklin, California store. In anticipation of the 4th of July weekend I queried Bass Pro Shops representative Natasha about a new motor on June 26,2017. She said the 9.9hp Mercury was in stock but I needed to confirm shaft length. She took my details and said someone from the service department would call the following day. I confirmed what I needed and waited for their call. June 27, 2017: no call received June 28 2017: I returned to Bass Pro Shops, filled out the needed paperwork, and paid for the motor. I confirmed with the salesman, Gary (we even walked to the display rack to inspect the demo unit), that it would be a tiller version with the feature of reverse on the tiller/throttle, 20-inch shaft, and electric starter. Gary said, "It should be ready tomorrow. The service department will call and we should have you on the water for the holiday weekend." June 29, 2017: no call received June 30, 2017: I returned to Bass Pro Shops at 5:15 p.m. Gary said the service department was closed for the day, that the motor should be ready, and suggested I call or drop by the following day. July 1, 2017: Stopped by the service department at 4:00 p.m. Jeff Poniatowski, Service Ops Manager, said he knew nothing about the order and I'd have to come back on Monday, July 3rd. I explained the chronology of events, and that his staff had ensured me that I'd be on the water for the weekend. He seemed a bit annoyed that I was pressing the issue, and said, "There is no way I can do anything today. The front office must initiate the order and they are off today." I requested to speak to the store manager. Jon, the acting manager, was apprised of the situation, apologized, and requested that service manager Jeff Poniatowski address this first thing Monday morning, July 3rd. Jeff assured me he would prepare what was needed and I could pick up the motor at 10:30 that morning. I requested he call me, as it is 30-minute drive to their store. July 3, 2017: By 12:20 p.m. I heard nothing from the service department, so I called both service and sales departments--received voicemail from each. I then called the main line. By the time I actually talked with the service department, I realized they had prepared/ordered/sold me the wrong motor (non-tiller version). I asked to reverse any charges to my credit card, and informed Jon I would make the purchase elsewhere. He transferred me to someone with finance, who said my file had been on her desk since Thursday, June 29. She said she could refund my money or, she preferred, to immediately look into whether or not they had the correct motor available and could get it to me before the end of the day. I asked for a timeframe for a call back, to which she responded that she would do this right away. At 4:15 p.m., four hours had passed (they close at 5:00 p.m.) and I had not received an update. I finally received a call from the finance manager at 5:04 pm. She said they did not have the motor and but could order one; a week-plus delay. I asked her to reverse charges on my credit card, which she did. I've since purchased a Honda from another source, the service was great, and I'm back on the water. In Closing As a member of the outdoor media who makes a habit of supporting businesses that support my industry, both economically and politically, I'm extremely surprised with the lack of follow-through, unorganized manner in which this transaction, or lack thereof, has transpired, and that the service manager pretty much brushed me off upon our initial conversation. Bass Pro Shops Rocklin needs to know there are several retailers within a 10-mile radius that offer similar products. Whether I'm purchasing a $10 fishing lure or, as in this case, a $2,600 outboard, their current performance is not instilling confidence in their customer service to motivate me to be a return client--or refer a friend to this entity. High and dry on 4th of July... Chris Collard Adventure Architects LLC Editor-in-Chief, Overland Journal read more

I have visited this Bass Pro many times during my trips with family to and from Reno. For the first time ever, I called ahead to check on the in-store availability of a product, and a Customer Service Specialist, Krystal, went the extra mile. She looked for the product I was asking about in their system, physically, and on their online store (which had me surprised!). She also asked for help from the firearms department and they also came to the conclusion she left me with. Although she told me she could not locate the item, she looked online and with limited firearms knowledge could not locate it. With a full heart of honesty, she told me that, but suggested the Bass Pro online store very well may have it and she just didnt know enough to find it. As a former Customer Service Rep, I am very impressed and if the Rocklin store has employees going the extra mile over the phone, I can't wait to swing by! Thank you Krystal, I hope this review makes your weekend and thank you Bass Pros Rocklin for hiring people like her! read more

Bass Pro Shops - Guns & Ammo Near Me - Rocklin, California

I was visiting this amazing store for the first time last Saturday when a frightening experience took place. A seemingly friendly customer became more than outraged when there was a difficulty printing his new credit card. He started screaming obscenities at staff and threatening their jobs. Security was called and also the store manager. He got right in everyone's face still screaming obscenities and when a young father, holding an infant, asked the gentleman to please stop using f-bombs. The customer turned on the father, even following him out to the parking lot. I was very distressed that both security and the manager allowed the offender back in the store, to complete his purchase. This experience, in a place of business that sells ammunition, was both frightening and emotionally disturbing. read more

Worst firearm purchase experience ever.Two hours and thirty five minutes from entering store and exiting.Only four people in line in front of me .Firearm was previously ordered online with no tests to take.Staff was way slow with unqualified clerks standing around doing nothing.Staff needs to be retrained and purchase process needs to be restructured.Take my advice,purchase your firearm somewhere else.Tim K. read more

I have a pet peeve - when stores try to get you to sign up for a credit card by offering an immediate $25.00, only to find out you'll have to wait for the card to come in the mail to get the money. Talk about Bait and Switch! Really makes me mad. Left the store and will never shop there again. read more

For general hunting and outdoor gear, this location is great. However, if you are looking for firearms or ammo, look elsewhere. They have in-house carnies set up at the entrance to the reloading aisle trying to peddle their "trips" on you. The ammo counter is poorly staffed and the line is usually long. I have waited over an hour in line for the one person working the area. Only to have them go on break and one new person come in 15 minutes later. They were nice enough, but I think everyone is in agreement (at least everyone in line that day) that those carnies would be better used at the ammo/gun counter. As for firearms sales, I purchased two firearms here. I have a very secure safe and trigger locks aplenty. They do not care here. They will require you to purchase one of their trigger locks. You cannot bring your own. It's only a few bucks (about $5 if I remember right), but that's not the point. If they want to take the responsibility and police the consumer, which I disagree with on principle, so be it. But don't force the consumer to pay a fee for your arbitrary (and not required by law) rules. I for one will use this place to browse and, with rare exception, purchase items elsewhere. read more

I went in today to buy any TV in there is no one available to help me. There's all kinds of people standing around but no one actually help me with what I needed to purchase. I was just told to come back in 10 minutes at possibly a person will be back from their break, I don't think this is good customer service. I will be taking my business elsewhere, they just lost out on me buying tracker from them today. read more

This place is great, friendly and helpful staff. The archery department was extremely knowledgeable and steered me in the right direction. Great guys highly recommend this place read more

This is primarily for the archery dept. I have shopped Bass pro for years via catalogue and Internet. I was excited that they opened the one in Rocklin. Prior, I had shopped Sportsman's, which I found like shopping a Walmart. But to the point, I was having problems with my bow. My 5 pin sight was bottomed out at 20 yards. Sportsman's said I need a different sight or rest or both. I went Bass pro because I had a gift card. One of the guys in archery offered help. I told him what the problem was. He says, "bring the bow in, chances are there's a problem with the geometry and we can adjust that." Really? He says "I can sell you anything you want, but it probably won't fix the problem. Bring your bow in let us look at at it, get it in tune and we'll go from there". Ok, next morning I'm there with the bow. A young man named Kevin is there. I explain my problem. Kevin doesn't bat an eye, he says "your peep is too low, let's take a look". I take my bow out, he has me draw it kind of smiles. He adjusts the peep, I shot a few arrows everything is perfect. I asked about the cost, he says "nothing, it's part of our service" he then gave me a few more tips to correct form and distance adjustment. Nice surprise since the local archery shop charges just to look at a bow. Great staff and geat service! read more

Enjoyed the experience.They had more target ammo on line but offered free shipping as incentive.Employee was very pleasant did search for more than one box in stock.Huge store with large inventory. read more

Been in a few times to browse the gun counter and both times the jerk behind the counter treated me rudely. I buy alot of firearms and ammo and was planning on an expensive purchase here but because of that rude jerk behind the gun counter I will never buy anything here. It's a shame they have someone like that representing their business. read more

Been here a handful of times since they opened in Rocklin. Like the selection of items but extremely hard to find salespeople. No one ever approaches to ask if you need anything, and it takes forever to be let in a dressing room after ringing the bell with the crazy animal sounds. Today was frustrating because we purchased sale items (men's shorts) and at the register they rang up wrong. It took three different sales people and for me to walk them over to show the sign with the prices on it to get them to agree it rang up wrong. Felt like I was the one that made a mistake. My husband was really irritated and it's hard enough to get him to go clothes shopping so now he probably won't go back read more

I had a great experience at this bass pro location. Although it is smaller than other locations, it makes up for its size with the quality of service offered by it's staff. I was at this store looking to buy a new camo outfit for this year's deer season and an employee, Cliff, was very helpful. He was cheerful and answered every question I had about the products I was shopping for. When he wasn't sure about one of my questions, he even went to ask someone else just to make sure! He also helped me sign up for the Bass Pro Credit card. Thanks Cliff and Bass Pro for a great shopping experience. read more

They discriminate against women buying firearms and they dont even try to hide it. They will convince you to buy a fishing license from them then refuse your sale. I would love to know when gun salesmen began deciding what type of gun a person is allowed to buy based upon their gender. The sad part about it is i was just a 3rd party bystander observing this incident and it was just completely biased and just rude. read more

I came in looking to buy some duck calls and one of the staff members named David helped me choose one. I came in with little knowledge of duck calls but dav really knows his stuff . If you have any questions about hunting go to your local bass pro and find a worker and they will help. best outdoor store . read more

I bought a $400 BBQ on 2/3/16 as a surprise for my husband. It took my son over 4 hours to assemble it. There were parts of the BBQ that were not attached. Thankfully my son is a welder for PG&E he had to weld four main parts together. We presented it to my husband on his birthday 2/13/16. I called Bass Pro on 2/17/16 and spoke with a female manager I think her name was Nicole? She looked at the display model and I informed her of the parts that needed to be welded. She apologized and offered to send us a $10 gift card. I feel a $10 gift card is a bit of a slap in the face. Does Bass Pro even have anything in their store for $10? However, I would not recommend buying a BBQ from Bass pro unless you are a welder. We have survived without a Bass Pro in our region and I believe we can continue to survive without them. read more

My favorite outdoor store! Amazingly nice staff. I was looking for hiking boots for the rainy season. I was helped right away and the boots i showed intrest in was going on sale the next day. They informed me and let me walk out with the boots at the sale price, without having to come back. That saved me $40!! As a bonus this store allows dogs since they dont sell fudge or food. My pup was spoiled with treats. Thanks again for the excellant service :) read more

This review is for the fire arms section only. It's such a cool store to be in. But I will never buy a fire arm here again. Bunch of old guys that take forever in everything. They would have long conversation with people because I think it's the highlight of their day. You ask one person and they direct to somewhere else and the next person says I was in the wrong section. I would ask for help and they point to another employee. I think there is only like 1 or 2 people that can do the paper work for the fire guns or something. Mix it up a little and hire some younger guys that are a little quicker. I drove 1 hour there to leave without getting any help. The only two person that was helpful was the young guy that comes from the back after you push the button and I forgot his name but the guy with all white hair. A little younger then the rest. I'm not here to discriminate anyone, but man....move a little faster and have a system in place. Be like turners where you have a number system or something. Feels like I have to fight to get attention. Sheesh... read more

Easy to find and very beautiful both inside and outside. Many of the products were made by a company thats owned by Bass Pro,those products were ridiculously cheap, everything else was average price. Its a simple tactic to get more people to buy that product and have that many more people leave good reviews, overall outdoing other companies by simply having very good feedback. those products got the job done though so no hate from me. very nice aquarium. definitely one of the bigger things that bring people to the store if they aren't very outdoorsy. my sister took a pair of $20 hiking boots to india and went almost everywhere with them for a few months and some other types of footwear, she says they hold THEY HAVE 22LR read more

This place is just freakin cool! They have an awesome tank with all kinds of bass and even a bog ol' sturgeon. The y have stuff for just about every kind of outdoor activity you can think of. Plenty of parking and very friendly knowledgable staff. read more

L.O.V.E. this place! I love just going in there and wandering around, and seeing what I haven't seen all the other times I was there! We have bought several items there...some clothes, some shoes, some water bottles...and so far so good. But ultimately, this place is about the WOW factor! We love checking out their ATV's and their pontoon boats...not in the market for either...but who cares...still fun to check out! Their service is mostly great, the store is always clean and even when its busy...its not packed in...plenty of room for many peeps to be there and not in your space. My only suggestion is...to either A) make sure there are fitting room attendants...it gets frustrating having to search the store for people to let you in to the fitting rooms or B) don't lock the fitting rooms so people can get in without a hassle. But since I can probably figure why you don't do "B" then you need to do "A" have people there and ready to let you in to a room! I was there on a Saturday afternoon...that should be a day that you have plenty of staff ready to take care of your consumer...this is an upper end store...need to step up the customer service a wee bit! Its like you are expecting people to beg you (the store) to let us spend our money...when in reality it is the retailer that should be begging (us) the consumer for us to spend our money there. I would love to give this place 5 stars...my 5 star finger is dying to push that 5th star...but alas...a 5 star is like a "hit the jackpot moment" at a casino...the sirens, the lights, the confetti, the bells and coins going crazy!!! This is close to that...but minus the sirens, the lights, the confetti, the bells and the coins going crazy!! But its still a cool store and I love checking everything out! read more

My husband and I are in town for the week and decided to stop by the shop because we have none in our area. While I'm not interested in many things there for purchasing, I'm in love with the scenery. All the taxidermy is amazing to look at, and the fact that they took time to place every animal in its natural looking habitat is pretty cool. I also love the giant fish tank they have. They are child and even dog friendly. I saw a quite a few dogs there when I went. They have a very large selection of pretty much anything you could ever be looking for and are also very helpful in terms of helping you find what you need. The only reason why I'm giving it 4 stars and not 5 is because their merchandise is pretty pricey. I'm sure it's to be expected for this kind of store but it's just a little much for us. It's a great store to stop by though, highly recommend. read more

I really wanted to love Bass Pro but sadly, I won't be back. After visiting several times and having very poor and down right rude customer service in the firearms department, marine department and fishing department I have taken my business elsewhere. Men that want to treat women like they are idiots will not get my business and won't get my husband's either. I do have to say, the gentleman who greets you as you come in is always very kind, unlike the others. read more

Great store and well stocked on Black Friday. The associate where wonderful and helpful. The pictures with Santa Claus was a breeze no major melt domes in the organization of that department either which was impressive. The cashiers where backed up around the store but that was the amount of sales and volume of customers glad to see the cashiers so positive on this holiday. Great store!! read more

Bought a gun in Nevada, (April 10) at Cabela's. Only place they would let us ship to was the Rocklin Bass Pro. Showed up a couple of days later, we drove the 90 mile round trip to do the paperwork. it was evening and the person Eric, was less than nice, condescending is a polite word. A couple of days later (Easter Saturday) we received a call from Conner that DROS wouldn't go thru due to Bass Pro typed a double T on the word Point in our address. So Monday after Easter, we drove the 90 mile round trip AGAIN, to be "re DROS" we were NOT happy; but assured it was correct now; and it was reviewed about 3 or 4 times before being submitted. We had to wait another 11 days before being able to pick it up and since no one called to tell us it didn't go thru again. We went and guess what? Bass pro, upon our arrival realized they typed in the wrong address numbers! Guess what another DROS submission and another 11 day wait. Talk about pissed! Again; it gets verified at 3 levels before submitting but since the second level review was the same person (another "gentleman " named Eric) who reviewed it the first couple of times, what level of confidence is there now? So we called after waiting 5 days, and spoke with Dee who could not verify the DROS acceptance but did look over the pending paperwork and assured us it was good. One more trip to pick up the gun; now 30 DAYS after initial purchase and yes we could pick it up. However, it came out of the gun vault, sealed in our case. When we got home and opened it; whoever put the gun together managed to cause damage to the blueing, and it's noticeable. My husband it nicer than I, i was ready to send a bill for the damage and the two extra trips (90 miles each) and the approximate 2-2.5 hours each extra visit. Bass pro did pay for the two extra DROS fees (their fault) and gave him a $100 gift card for his inconvenience but I would NOT recommend the Bass Pro in Rocklin. Their excuse? Corporate is on their case....I wonder why? read more