Was recommended this place by 2 trustworthy people and they did not disappoint! Quick quality service, noteworthy breakdowns of everything they are completing, and extremely fair pricing! I will be recommending to others! read more

I'm a returning customer of Henry. I had a concern about my car, for about a week there was loud squeaking sound when I would make a left turn. I called him 8am Monday morning and Henry was available to take a look. He found the issue immediately. Received a call with details and cost. Work was completed before noon. Henry is an outstanding mechanic and business owner. I highly recommend. He is honest, very knowledgeable and professional. Thank you Henry. read more

Left my car to get it checked out because it was over heating said they'll find out whats wrong with it picked it up the next day, charged me 100 to check it out and resolved nothing, poor service read more

Service is excellent and very reasonable. Friendly and always helpful with customer service.

Amazing customer service and quick! Thank you for doing a great job with my brakes and being so thorough. I will definitely use you again.

"After a bad experience with another shop, I found Bates Auto and couldn't be happier with Henry. He gave me honest advice, only fixed what was necessary, and offered a better price than the other shop. I'm glad I trusted my gut and found a mechanic focused on long-term customer satisfaction, not quick profits." read more

I can't recommend Bates enough! From start to finish, my experience was exceptional. Henry and his crew are incredibly friendly and knowledgeable, taking the time to explain the issues with my car in detail without making me feel pressured. They provided a transparent and fair estimate, and their turnaround time was quicker than expected. I will never trust my cars to another mechanic and I will refer EVERYONE to him! read more

I would highly recommend Bates Auto Service! Friendly, fast, fair, and reliable service. I plan to do all my future business with Bates.

For anything major this is my go to, my sister introduced me to Henry, the shop owner, and ever since then, he's my guy. Couldn't ask for a more honest and reasonably priced mechanic. Always cool to talk to, and never holds on to my car longer than needed like other places. My sister and brother in law take their cars here and soon my parents will be doing the same. Thank you Henry for taking care of my Venza !! I'll see you soon for an oil change read more

Love bates auto! Henry was awesome. Made me feel comfortable Doesn't cheat you out of your money he called me b4 doing any work on my car with what repaired and prices highly recommend this auto service. read more

The service at Bates auto was awesome. Henry fixed the issue once again. I will continue to come back. Thanks Henry read more

WOW. Highly recommended. I was working in Upland and my engine started shaking. I took my car over there at 2:30pm, I told Henry that I was leaving town that night and going to a funeral that weekend, he stayed late that night to make sure my car was 100% safe. He had my car done by 6pm. I can't thank him enough. read more

Got referred here by a family friend for transmission work and now I'm a returning customer for any issue my cars have in the family! Love the work done here and the prices! read more

Wow! Look no further for your trustworthy mechanic. Bates automotive came through on 2 of my vehicles! The sheisty dealership wanted to rip me off, and Henry was honest and saved me thousands of dollars. Quality work, reasonable time, and cost. read more

This place is amazing. Henry told me exactly what was wrong in 30min. He got me out as soon as he could and fixed other issues at a reasonable price. The service was right on time and I thank him for the fast pace service and I will be using them again. Thank you read more

Henry has never let me or my family down. If you are looking for a good HONEST mechanic, this is The place. I had a leak that needed to be checked and he was nice enough to wait for me and make sure it was safe to drive. read more

Highly recommend bringing your car here for all repairs. Henry is honest and prices can't be beat.

Came to henry to see if he could get my side mirror off to replace it. I have had no luck doing it myself but he did it in 5 minutes. Great service, great timing. read more

Bates Auto Service - Auto Repair Near Me - Upland, California

I went to Henry at Bates Auto Service for a complete motor swap in my '06 Chevy Silverado after being referred to him by a good friend. The guys at Bates Auto Service did an exceptional job & the job was complete when they said it would be, no hiccups & no delays. The owner Henry kept me informed & up to date during the duration of the job, he was very responsive any time I reached out to him & he is very knowledgeable in vehicle mechanics, maintenance & repair. Henry stands behind his parts, his work & the quality of his staff. I will definitely be taking my vehicle back to Bates Auto Service for my future auto care needs as well as referring friends & family. Thank you Henry & team at Bates Auto Service read more

Henry is the most trusted man out there. He's not out to rip people off. Very honest with prices and don't try to add on extra services not necessary. As a woman, most places see that as an easy way to swindle more money out of your pocket. Not Henry. I called him up right when they opened because my check engine light was on and my car was definitely acting funny. He told me to bring it right in. I got it there and was out in an hour. Fixed the issue and my car drives even better than before the check engine light came on. I will not take my car anywhere else. An honest mechanic is hard to find these days. Thank you so much Henry! read more

My check engine light came on and it started beeping! I called around and came across this shop and spoke to Henry, he knew exactly what I was talking about so I brought it in. I also asked him to check my tire and sure enough I needed two new tires cuz 2 of my old ones were really bald he managed to quote me a good price for everything! I'm so grateful cuz with Xmas A couple of days away I was not expecting this expense. Thanks Bates Auto! read more

Ive been bringing both my cars to Henrys shop for a year now, for little maintenance jobs like oil changes to replacing timing belts. I trust him 100%, he is honest and reliable. He has great knowledge in vehicle. If you're looking for a shop to go to, Bates Auto Service is the place. read more

Bates Auto Service - My lovely company - Auto Repair Near Me - Upland, California

I highly recommend Bates Auto Service (Henry), my go to mechanics in the Inland Empire. Bates Auto Service has been servicing their community for decades now and provide excellent customer service with attention to detail, I've been coming here for years and it's hard to find an honest mechanic who knows what their doing like Bates Auto Service. Every time I come for a specific issue they will also bring to your attention if they see a potential issue or issues that may arise in the future, in my opinion their prices are reasonable and can say I'm proud that Bates Auto Service are my Mechanic's. One more thing to add, Bates also followed a couple days later to see how everything was with the repairs and my response was EXCELLENT! Thanks again Bates Auto Service for keeping my Tacoma, Camry and Subaru in top condition. read more

Henry and crew have worked on my classic and have done great work! Had the brakes done, and then some transmission work, and will take it there again when I need more work done to it. read more

Bates Auto Service - Henry has helped me keep my car going and stopping. - Auto Repair Near Me - Upland, California

Only place I'll take our vehicles for work that isn't covered under manufacturer warranty. Henry is always willing to help and he does very honest business. Finding a trustworthy auto service can be tough, but Bates Auto is most definitely one. read more

My go to for all of my car needs. Henry is so knowledgeable and fair with his prices. Has been servicing our cars for years and always has the correct parts and service I need. read more

The owner Henry is honest, reliable and easy going. I've had my VW beetle for 4 years and always had some type of oil leak. This time when I took it in, he really examined it in stages. The oil was all over the engine and could not see where the leak was at first. He even washed the car and cleaned all the leaves on the engine from me parking under the tree. It turns out it was the gasket. In the final stage, he test drove my car, and finally there is no more leak! If you want your problem solved, go see Henry! He is fun to talk to :) read more

Henry is always such a friendly face to see when you're having car troubles. Hands down the most reliable shops I know. Quick, reasonable, and honest. I will always continue to bring my card here! read more

Friendly and transparent service, always gives the best prices on any service. 10/10 recommend

Back in November of '22, on my way home from work one night, my car started making a ticking noise from the engine area. She drove fine and shifted through all the gears as if there was nothing wrong. When I took my car in first thing in the morning. I was told my engine was a total loss. The guys at the shop really went above and beyond. By the next morning they had discovered my car had a pending recall. Long story short. Its the little things that matter. My car was fixed free of charge by the manufacture. And now that one of my drive axles seems to be going the way of the dodo, guess who Ill be taking my car to get it checked out? BATES! read more

I live in Victorville and would rather drive all the way down to Bates Auto, knowing I will be getting fair and hoenst pricing. Henry is extremely patient with all my questions and makes sure that I understand what has been done before leaving shop. Only mechanic I trust been coming here for over 10 yrs read more

My husband and I have come to this place several times. Customer service has been exceptional and there was open communication and updates received on the status of our car whenever we were getting work done. They have an honest team, hard working, great work and the price is reasonable. I would definitely recommend Bates for your car maintenance needs. read more

Been going here for years!!!! Honesty and integrity sum it up. Henry is a great guy!!!

This is my first time using Bates Auto. I went in for air conditioning issues. He not only fixed my air, he also found the reason my engine light was on. Which I've taken to the dealer several times and they would fix it only to have the light come back on a couple of days later. Henry was very professional in explaining everything that needed to be done. He was fast and extremely inexpensive for everything that I needed repaired. It's hard to find a place you can trust. I will definitely be bringing all my vehicles here from now on. read more

Worst service I've ever received, I have numerous terrible stories from the owner. However, the lack of help Henry gives is crazy! Please never go there unless you're asking for a bad experience. read more

My alternator went out in my 2013 Toyota Avalon, and needless to say, I knew it was not going to be cheap to fix. My husband's friend, recommended Henry to us and I'm glad he did! Not only did he get my car running in a matter of days, but he was very reasonable!! We have found our new trustworthy mechanic!! I know that most may not use those two words together in a sentence ha-ha, but there's a reason why Bates has been able to get great customer reviews! I'm only to happy to be one of those who gets to add to it. Thanks Henry! read more

Very great shop. Trustworthy and very friendly. Will always take my cars here This shop does not over charge read more

Integrity, Honesty, Trustworthiness, Knowledgeable, Caring, with reasonable pricing; Look no further. These are the characteristics I've been looking for in a mechanic. Someone who wants a customer and not a victim. Think I might have found what I was looking for, and I signed up for Yelp! to tell about it... though I'd hate to see them get too busy for me when I need something next time! Henry and staff worked on my 2 cars solving the problems with reasonably priced outcomes. You'll also find friendly service that extends beyond the point at which you leave the shop. I had a problem with a tire company that upsold me on an expensive service that I didn't need. I already had an appointment with Bates the next day. He and his mechanic picked out the issues right away, and supported me with the language and knowledge on how to deal with the tire shop. Even though it took some time to get the tire shop to correct their mistakes, I was well supported by Henry, and my car is back on the road. Although I learned a hard lesson, My wife, son, and I will be returning to Bates Auto Service ONLY for future car repairs and maintenance. read more

I've been taking my 2013 Honda to Bates for years now. Henry goes above and beyond! From oil changes to parts and repairs, He always has the best prices. He is super timely and takes care to assure you are safe on the road. I recently bought an Outback that I'll be bringing in for maintenance as well. If you are in search of a great and even greater priced mechanic you can trust, look no further! read more

I talked to Henry when the shop opened. I explained what I needed to be done. AAA towed my car to the shop and it was done within 3 hours. When I asked to check if I needed both axles to be changed, Henry called back and told me no! I only needed the one. Aside from the job costing me about half of what other shops were quoting me, I appreciate the honesty about the work that needed to be done. I will definitely be taking my car back for more service. read more