I talked to Henry when the shop opened. I explained what I needed to be done. AAA towed my car to the shop and it was done within 3 hours. When I asked to check if I needed both axles to be changed, Henry called back and told me no! I only needed the one. Aside from the job costing me about half of what other shops were quoting me, I appreciate the honesty about the work that needed to be done. I will definitely be taking my car back for more service. read more

Integrity, Honesty, Trustworthiness, Knowledgeable, Caring, with reasonable pricing; Look no further. These are the characteristics I've been looking for in a mechanic. Someone who wants a customer and not a victim. Think I might have found what I was looking for, and I signed up for Yelp! to tell about it... though I'd hate to see them get too busy for me when I need something next time! Henry and staff worked on my 2 cars solving the problems with reasonably priced outcomes. You'll also find friendly service that extends beyond the point at which you leave the shop. I had a problem with a tire company that upsold me on an expensive service that I didn't need. I already had an appointment with Bates the next day. He and his mechanic picked out the issues right away, and supported me with the language and knowledge on how to deal with the tire shop. Even though it took some time to get the tire shop to correct their mistakes, I was well supported by Henry, and my car is back on the road. Although I learned a hard lesson, My wife, son, and I will be returning to Bates Auto Service ONLY for future car repairs and maintenance. read more

Henry and his guys are the BEST !! I've been bringing my cars here for years. They are quick and professional. I wouldn't think about going anywhere else. I'm very happy with their services and thankful for Henry read more

Called in to see how much a complete service would be on my truck since the dealer wanted an arm and a leg. I was taken care of and paid a lot less than dealer. They treated me very well from checkin until final checkout. Will be definitely coming back for more services on my cars. read more

I found Bates on Yelp and took a chance. All the reviewers that said Henry took care of them are right!! The original diagnosis from another mechanic was wrong. When I called I let them know the repair needed and was quoted a very reasonable rate. When Henry called to tell me my Jeep was ready he let me know I saved money because the problem was misdiagnosed!! Love the honesty. read more

Henry was so incredibly helpful. Even before I decided to go with his shop, I was calling around getting estimates, and while I was on the phone with Henry, he simply asked how my day was. Being nice goes such a long way, especially when it comes to stressful situations like bringing your car to a mechanic. His prices are the best I've seen, and he doesn't try to play you. I know nothing about cars and he definitely could've played money out of me. He's such a genuine guy, he even gave us a ride home after dropping off our car! Seriously such a good person, and I'll definitely be coming back whenever I got auto problems. Thank you, Henry! read more

I was having problems with my starter when my brother referred me to Henry at Bates. He told me that they do great work and charge a reasonable rate. That's exactly what I received. My car was fixed same day and for much less than what the dealership was asking. Henry and I had a great talk about car maintenance and he was not only very knowledgeable, but also very honest about what to prioritize in car care. I will definitely be bringing my car back to Bates to have it serviced. read more

Love Bates Auto! Been going for years and they do great work! I recommend them to all my friends and family and they always take great care of my car and always great prices! Henry is the best! read more

Spoke with Henry on a Friday, brought my vehicle in on Monday. He took the time listen to my concerns; at the same time provided me with some knowledge about maintenance on my vehicle. He did a quick inspection and clarified some things. Super personable and very knowledgeable. I would definitely recommend him and his team. To top it all off, reasonably priced. Thanks Henry!! read more

Henry is down to earth, funny, trustworthy and reliable. He goes above and beyond to find the best deals for any parts needed and gives great advice and direction on aftercare if necessary. Thank you so so very much Bates Auto Service!! :) read more

The owner of this place is a really cool guy. He takes care of a couple people in my family and he alway services my car. Always treats everyone I send fairly and does great work. I recommend using this place especially for females and people who don't know that much about cars. I Never worry about sending my wife or my mom alone because he's honest and doesn't recommend unnecessary work. If parts can be repaired and not replaced he has always been straight up and gives you options. Go see Bates for whatever you need you can't lose. read more

I didn't have to wait, and had great professional service. Always better to get honest and reliable service and advice from a dependable company! Thank you Henry! You and your staff always go above and beyond! Thanks again!! read more

I was referred by a friend, and now I won't go anywhere else. Henry makes sure you get the service you need. Very, very happy with this shop ! read more

I've been coming here for years. Henry and his mechanics are professional, honest, and always do a great job. They stand by there work. I only trust them with my any my families vehicles (my mom's too!). I recommend Bates to all my family and friends. read more

I had my front and back brakes done to include rotors. I was quoted approximately two hours to complete the job. I walked, ate breakfast and came back and my car was done. They were very reasonable on price and very nice: I'll definitely be back!!! Thanks! read more

My entire family have has nothing but positive experiences with Henry! He is absolutely top notch and extremely professional. He is honest and very hardworking. I honestly feel super blessed to have found him. I would refer anyone to Bates Automotive!!!! Five Stars :) read more

great service every time i bring my car in! always quick with the job! i never wait a long time! thank you bates auto! read more

Henry is THE man!!! Our entire family has had an unlucky summer with our cars - from the start, he has been nothing but honest, kind, and professional. As a woman, going to the mechanics alone can be really nerve-wracking but Henry makes the process so smooth & doesn't overcharge. He explains things well in terms a layperson can understand too. He even took a look at my car AND my sisters car in the same day, about 1.5 months after we both had work done on our cars by him, and he fixed the new issues with both of our cars for free. He's also on multiple occasions given me a ride to and from the shop! I couldn't recommend Henry and Bates Auto enough. 11/10!! read more

I came in to get my water pump changed on my Prius and they went above and beyond to help me! He was so sympathetic and as a woman who already has a fear of mechanics up charging or saying I need certain services when I don't, I felt so reassured that I was at the right place and that I was only getting the services I needed. I will definitely be coming back for all my cars! read more

I'm not one to write reviews, but I have to say Bates Auto Service is the BEST. The owners are awesome and Henry really went out of his way to help me. This is the second time bringing my baby (Lexus IS 200t FSport) here. Both times I had great service, great quality and great prices. I would give them 6 Stars if I could. They will forever be my mechanic. read more

My check engine light came out during the night so I called my cousin for help and he quickly spoke highly of a shop called (Bates shop) and Henry, saying Henry is very reliable, quick and reasonable price. He set me up with an appointment with Henry right away for next day in the morning, my car was dropped off at 9a.m. I got free around 10ish 11a.m. I called Henry to ask if my car was staying overnight so I could make arrangements and come to my surprise Henry said "no need for that, your car is ready" I was so happy to hear those words, but that day I got out late from work and Henry was kind enough to wait even though the shop was closed. What really was a bonus for me was that I was expecting a high invoice I was even afraid to ask what was the total and come to my surprise it wasn't even half of what I was expecting. I'll highly recommend this shop along with Henry very quick, kind, respectful and reasonable prices. read more

I've been taking all of my cars here and my family's cars for years. Even though we've moved farther away I won't take my car anywhere else. Pricing is the best I've found and the service is exceptional. read more

I was given recommendation to this place to fix my A/C and upon arrival i was graciously welcomed by Henry who was very attentive from the start. I didn't feel rushed or pressured and Henry was true to his word. Henry made sure to follow up with me as he said he would which i appreciate. I left confident that my car would be fixed. Sure enough, Henry called as he said he would and explained everything in full detail and the work only took half a day! I was completely impressed and i will def use them again!!! read more

Thank you so much BATES AUTO SERVICE for helping me out. Henry is the best. Great shop, trustworthy and friendly!

it was my first time here. henry is super friendly. he gave us a deal on my spark plugs and new light. he also repaired my key and advised me where to go to get a deal on that as well. absolutely recommend!!! read more

Service here at Bates is always fast, easy & friendly, been coming here for years & it's always great.. Shout out to Henry for always taking great care of his customers including myself & my family. read more

Always great service and super fair prices. Never had any issues. Get all my work on my car done here!

I found bates automotive on yelp and the negative comments must have been having a bad day or something. I contacted Henry for just a quick quote and he went above and beyond for me. He called his vendors for the best price and got back to me with a full quote. When I got to the location it was nothing but great customer service. Henry greeted me and not only did he get me started but he had already ordered the part I needed so I would not have to wait once I got there. He also had a lot of referrals for other SUV issues I have that he may not be able to fix. Overall I would definitely recommend this place to family and friends. Thank you Henry for the great work and advice on future repairs. I will defiantly be back. read more

Henry is great to work with, honest, reliable and reasonable. He fixed my AC in 4 hours. I'll never go to the dealer again. read more

Bates Auto has been working on my Mercedes for the past couple of years and I just love these guys. They are very honest and give great customer service, at affordable rates. I always recommend Bates Auto to everyone. read more

Thank you BATES AUTO SERVICE for helping me through a car disaster ! I've waited for a few months to put up this review because my car needed a lot of work and I wanted my review to be 100% . My car is still running great since a new rebuilt engine was put in. Prices were great, the Owner is awesome, honest and helpful. I was in a bind with my engine blowing out and he made the process smooth and easy. I found him on yelp and so glad I did. I would recommend this AUTO shop to anyone who is looking for a long term, local, honest mechanic. Thank you again Bates Auto for your help, support, and reasonable prices. Good to know there are still some great people that own honest local businesses!! read more

Henry is just A-mazing! Honest, reasonable prices, and excellent customer service. I love having my BMW serviced at Bates because I know it's in good hands! I recommend Bates to anyone who has luxury vehicles and do not want to spend "dealer" prices. read more

Bates auto shop they have moved to 958 w. 9th st. The are amazing. They know what they are doing . Very experienced,honest polite mechanics. A RARE FIND!! I will definitely bring my cars here for maintenance.. read more

Bates Auto Service - Best auto shop.. They are honest and don't over charge - Auto Repair Near Me - Upland, California

Honest & great service!!! I've coming here for 2 years since we moved to this area!!!

Read the other 5 star reviews and include them all here. And I'm reeeeeal picky as to who touches Cougar! Six stars if that were available!!! read more

I just picked my vehicle up from Bates Auto and I couldn't be happier. I have a ten year old vehicle that needed the basics (brakes, transmission flush, oil change and I had issues with my gas tank) I was very pleased with the level of service Henry (the guy in the front) provided me. My gas tank issue has been on going and 3 mechanics later (because no one could figure out the problem) I find Bates and they know exactly what the problem is and fix it! He didn't over charge me or try to force me into fixing things that didn't need fixing like other automotive service providers try to do and have done to me. I'm not rich and I do have a very tight budget, these guys treated me like a human being, my car is running great and I don't feel like I got robbed! I highly highly recommend these guys! read more

My family and I have been coming here for years. Henry is always able to help out and can even get us in on short notice. Great service and turn around. read more

Henry is an honest , trust worthy business owner , he took care of ongoing issue I had with my Honda with professionalism and integrity!

Needed to get new brake pads. Henry helped me out. Super friendly. Listened to what I needed and didn't try to sell me on other things. I did need to get new Rotors after they looked it over, and still gave me a very good rate to get all those swapped out. Super quick service. Genuinely very nice and honest place. Would come again for future services. read more

Great customer service, Henry was very nice during the whole process, needed spark plugs done to my Honda. He even figured out why my engine light was on. Thanks again Henry will be back very soon. read more