I cannot recommend International Fire under any circumstances, especially for HOAs or property…read moremanagers in San Francisco. Our experience was a months-long ordeal of incompetence, project abandonment, and a complete failure of professional communication that put our building's safety in an unresolved state. Our 4-unit condo building needed to upgrade our fire alarm system to add active monitoring. We engaged International Fire, and the first thing they required was a full "Annual Fire Alarm Testing" for a fee of $450.00 just to diagnose the issue and provide a quote for the actual work. We paid this, and in December 2024, our HOA approved their proposal to complete the upgrade. That is when the problems started. Their installation team came to our property on at least three separate occasions and failed to complete the job each time, citing the need to return, but never following up each time until I came back asking for the status. After their last visit in early July 2025, we were told the main office would follow up with a new plan. They never did. For nearly two months, we were completely ghosted by their service department. My multiple emails and calls were ignored. We were stuck in a loop with their accounts receivable person, who continued to send invoices for other small items but could provide no information on the actual project we had hired them for. Eventually, we sent a final formal email giving them a five-day deadline to provide a resolution. They ignored that as well. Most concerning is their lack of local expertise. Despite being a San Francisco-based company, they failed to inform us about a critical, past-due city safety ordinance (the SFFC 1103.7.6.1 "Pillow Test") that our building was out of compliance with. A truly professional and diligent local contractor should have identified this immediately. We paid them $450 for an inspection that led to a necessary safety upgrade, and then they completely abandoned the project, leaving us to start over from scratch. Do not make the same mistake we did. Find a different contractor who is professional, competent, and actually communicates with their clients.

Professional and fast service. The prices are decent. The…read moreonly thing is parking can be hard to find.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Mike Diaz Very…read moreimpressed with Bay Area Fire Protection Prompt Professional Mechanical installation of fire sprinkler systems design, engineering for commercial/residential projects leaving a nice clean jobsite

Bay Area Fire Protection was very fast to respond and was able to come out the next for a last…read moreminute fire extinguisher inspection. Their service call was on time and quick.

We have worked with Eric for 20 years at our building. Recently, we upgraded our fire alarm and…read morewere required to install horns in each apartment. Eric worked on time and efficiently to complete the job. He was kind to the tenants throughout as it necessarily upset the whole building. We passed our final inspection on our first try job well done.

I highly recommend Emergency Systems Maintenance! We have been using Eric for 12+ years and I…read morecouldn't be happier with the service that Eric provides. His professionalism, prompt responsiveness, patience in explaining things and knowledge of what is needed to be in compliance is invaluable.

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

Very professional family company! Highly recommend! They work for my multiple commercial complex.read more

Great service honest. Recommended. Will use every year. Also sent someone out immediately since I…read morehad an immediate issue

I can't recommend Michael and Morningstar highly enough. I needed a small sprinkler relocation for…read morea remodel -- my second one due to a miscalculation -- and after calling around, the going rate was the same everywhere: four-hour minimum, $1,050. Michael had great reviews and could come out sooner than the rest, so he was my first call back. But when his price was the same, I told him I just couldn't afford it again and thanked him, hoping to find someone willing to work with me to waive the 4 hour minimum for a 2 hour job. He completely surprised me. He texted back offering to walk my plumber through the job himself -- and then called in the special parts for me. No charge. Who does that for someone too cheap to hire them? Michael is a genuinely good guy, and the next time I need sprinkler service or anyone I know needs it, he's going to be my first call and recommendation.

We cannot recommend Morningstar Fire Protection and Michael enough!…read more Michael came through for our community in an incredible way -- taking on a massive job for 50+ homes (and counting!) and delivering with efficiency, professionalism, and lightning-fast turnaround. What started as an urgent situation quickly turned into a huge success thanks to his responsiveness and expertise. Out of the many sprinkler inspection and certification companies we reached out to, Michael was the only one actually licensed for ITM -- and that credential makes all the difference. His knowledge, attention to detail, and ability to get things done the right way set him apart from everyone else in the field. The quality of service has been absolutely top-notch, and he's earned the appreciation of literally dozens of extremely happy customers across our neighborhood. Everyone who's worked with him has said the same thing: Michael is reliable, knowledgeable, and a pleasure to work with. Truly, I've never seen our neighborhood slack channel agree on something so unanimously. If you need fire protection or sprinkler inspection work done -- especially something time-sensitive or large-scale -- don't waste time calling around. Morningstar Fire Protection is the clear choice. Thank you again, Michael, for your outstanding work and dedication!

1-Star Review: Firemax…read more We hired Firemax to install a fire sprinkler system for a brand-new construction in our apartment unit. What should have taken just a few months stretched into two years of delays, constant mistakes, and endless frustration. Oscar, the owner, writes his own contracts without legal guidance, which led to repeated disputes. His team failed to finish the work multiple times, forcing us to hire additional workers to complete the job. He continuously referred us to friends who were not licensed for the work and then charged triple the fair market price. Almost everything ended up being "out of scope," which we were not told upfront. The situation got so bad that we had to hire an attorney and file complaints with CSLB just to get the issues addressed. The only reason we chose Firemax was because they submitted the lowest bid, and we deeply regret that decision. Save yourself the stress, expense, and legal trouble. We had a horrible experience and would not recommend this company to anyone.

They were very helpful getting through city BS. They're a nice bunch over there and they're work is…read moreimpeccable.