Bay Area Floors installed new vinyl flooring 5 years ago before I moved into my new home. It looked great and I had no complaints. Now, I'm having issues with my sub floor which has developed soft spots and ultimately I'll need my flooring replaced. I remember paying for a treatment to protect the sub floor making it impervious to any animal accidents or spills. So I called the office and they put me in touch with my original sales guy, Robert. Robert and I spoke-I explained the issue and asked if I paid for a treatment to protect the sub floor because I couldn't locate my receipt. Robert suggested he stop by so he could evaluate and we set up an appointment later that week. Robert never showed up or called to reschedule. The following week, I left him a voice mail inquiring what happened and why he didn't show up. After exchanging voice mails we finally spoke. He stated he sent me an email with my original receipt but he didn't acknowledge he missed my appointment even after I confronted him about it. Instead, he said he sent me an email. I further explained I was expecting him to come to my house and he replied stating 'they're not responsible for the sub-floor'. Robert completely missed my point-I'm not blaming Bay Area Floors for my sub flooring issues-I need a flooring repair solution. Even after an acquaintance of mine in the flooring business reached out to the owner Scott, I received another voice mail from Robert. I could tell by his message he did not remember who I was (missing my appointment). What kind of sales person treats a customer like this? I'm in need of a solution and Robert completely dismissed me and missed my point which is this.... I need my sub-floor replaced which means I need new flooring. Robert lost out on business with a repeat customer. I've contacted another flooring store and a contractor to replace my sub floor. read more

My experience with David M, who handled the sale & the floor laying team of Angel & Nicholas who were, what I would classify as, Artists, did an impeccable job of laying floors in my home and in a rental unit. Over a 3 1/2 day period, Angel & Nicholas, were focused, precise & professional. The choice of the way to run the grain, the choices of how to transition from one room to another & the finish work exceeded my expectations. When they found a transition that presented problems, they consulted with me about options and they helped me decide on the best one. To merely say that I am satisfied would be to totally miss the point; I AM ECSTATIC about my new floors that were placed impeccably by Angel & Nicholas. The finish work was beautiful. I've worked with other companies in the past & from my experience, this team leaves the competition in the dust. Also, another plus for David is that I made a small change in the bathroom & together with Angel & Nicholas they were able to do my addition by wasting no material & the charge for additional labor was very reasonable. David is happy to work with you on pricing & choices as well as explaining the pros & cons of various materials. I'd say that they're the best in Santa Cruz...... Thank you, Tim Z read more

Bay Area Floors did a superb job installing our new kitchen floor. We had gotten estimates from 5 other local businesses: we had serious problems with each one, which surprised us, because the job was straight forward and we are very reasonable people! Once we went into Bay Area Floors, it was like we were on another planet. They were so professional,they communicated clearly, they listened to our needs. Daniel assured us that it would be a simple and easy process, which it was! The choice of products they offered were VERY GOOD, far superior to other products we had been shown elsewhere. And when it came to actually having the job done, the installers were amazing: They came exactly when they promised. They worked tirelessly to complete the install in one day. They worked very hard, they were neat, meticulous in their work, so very polite and respectful. The floor is PERFECT. It so far exceeds what I thought would be possible in my 50 year old house. Thanks so much, Bay Area Floors. We will recommend you as much as we can-- my husband works in the trades, so I"m hoping we can send more people your way. We will have you back for our other flooring needs in the future! read more

Bay Area Floors did a great job for us. Robert came out to do an estimate, arrived on time and had some great ideas for us. The selection of materials was huge with a wide range of choices in both flooring types and styles. We were pleased that the prices were competitive with the Big Box stores, but the service was 10x what you could ever get from BB stores. The installation went great! Working around our complex schedule, Angel and Nikolas, the installers, arrived when they said they would, and treated my home with great respect. They asked great questions throughout the job so we got to make choices to have the job just the way we wanted it. They solved several problems with interfaces like under a stone fireplace and to existing carpeting going the extra mile without any hassle. Bay Area Floors' attention to detail and pride in their work came through in every aspect of this job. The floors are beautiful and we will be back to Bay Area Floors for our other flooring needs. Highly recommended Robert and his crew in Soquel. read more

We'd thought for a while about replacing the last of the carpeting in our house, and it just so happened that Bay Area Floors was open - on Mother's Day. We worked with John, who gave us all sorts of ideas on the type and style of flooring to use. He was right there for us a couple of days later to take all the measurements and get our flooring ordered. The installers from Mello Floors were awesome - arriving on time and getting the removal and installation completed in record time. The only thing that held them up was waiting for the baseboard material to arrive, (John made another trip out to make sure we'd get the baseboards.) When they arrived, Reuben from Mello floors installed them on his own in less than a day and it looks terrific - and everything was left very clean. Now the grungy carpet is gone and we can run a roomba under the bed and dresser to keep the dust and cat hair in check! We've already recommended Bay Area floors to a friend. read more

My husband and I searched many local flooring businesses for the right flooring in our home and found that Bay Area Floors had a good selection and their staff was very helpful. David Montanari and his colleagues were very patient and not pushy while we took a very long time to decide. They were very flexible with installation scheduling as we had to schedule something else in between the days. They were very accommodating when we found a scratch on one of the floor boards and pulled up half the floor to replace that board. I expected them to be unhappy but they always had a smile on their face and even whistled while they worked! We had roughly two other bids and Bay Area Floors were cheaper for the same laminate and job. Very willing to please and just want to make the customer happy and satisfied with their purchase. I would definitely recommend my friends and family to Bay Area Floors. read more

Monday afternoon, after visiting 2 other stores, I went into Bay Area Floors, I was there to do some research, my elderly parents had just had there house recarpeted. and weren't satisfied with the results. With the info I gave David, he was able to figure out what probably happened. The installing co., RCO installed a lower grade, wrong color carpet... a mix-up... but they said try it for a while.... huh?? With David's help, I learned more about todays modern carpets in 10 minutes than I did in the previous 3 hrs... on the net and visiting those other stores. With my fresh knowledge I was able to go back to RCO and get this mess straightened out... What a hassle... Had my parents gone to BAF, with their attention to detail, I'm sure they would have done the job right the first time. Thanks again, David and Bay Area Floors... I'll be back. read more

Our job was large and it added up to about $30,000. of wood flooring and some bathroom tile. The job was complicated, requiring lots of furniture moving, demolition, preparation, and installation. We had all new baseboard installed too. There were lots of logistics to overcome. Bay Area Floors performed very well on price and service. They were right on time for the measurement and estimate. Dave was our contact and he went the extra mile. Excellent installers! (Angel was the lead installer) They did lots of trimming and shaping to get everything to fit perfectly. We chose a real wood product made by Garrison and it looks great. I'm sure the cost of the product was justified by the increased value of our home. I'm a picky guy and when I spend a lot, my expectations are high. These guys delivered. I recommend them. read more

I was referred to Bay Area Floors by a friend. I had been looking at laminate flooring for a long time but didn't find exactly what I was looking for until I visited Bay Area Floors. David Montanari their flooring specialist worked with me from start to finish. He was very knowledgeable and a pleasure to deal with. David answered my questions promptly as they came up and I was very happy with the quote he gave me. The installers Angel and Nicholas were wonderful too. They were on time, cleaned up after themselves, and Angel would point out areas that needed to be done a certain way for a better look and gave me suggestions. I trusted his judgement and was very happy with the end result. I love my floors and they really brightened up my dark condo. All of them made what could be a stressful time very smooth and easy. read more

Really, really happy with my experience with Bay Area Floors from the beginning to end. Daniel was extremely friendly, professional and never put a lot of pressure on us throughout the process. The installers, Victor and Juan, were also very professional. They showed up on time every day, worked incredibly hard, and cleaned up every afternoon before they left. Daniel kept in touch with us throughout the process, checking in to make sure we were happy with the progress. We are so happy with our new floors, and appreciate the wonderful service that they provided. I will definitely go them for future flooring services! Thank you Daniel, Victor and Juan! read more

Bay Area Floors just finished installing Core-Tec Plus LVP and beautiful carpet in our home. We LOVE the results! Mike Byrd guided us patiently through the selection process, helped us stay within our budget, and was a pleasure to work with. Angel and Nicolas did an excellent job with the LVP installation which was over an entire upper floor, and stayed in communication with us during the entire job (very important!) Steve G. installed the carpet on 3 flights of stairs and did an amazing job! Again, all were a pleasure to work with. Got 3 bids for this job. They were in the middle price-wise, but their reputation sold me, and I'm glad I chose them. read more

For floors, Johnny Italiano is the man to call. I have an older home in Aptos that desperately needed new floors (premium vinyl planks and carpet). There were numerous obsticles to navigate but Johnny calmly discussed the options and we took steps toward completion. Johnny assisted me in making every decision, from material selection to installation options. He kept me informed as to progress of the job and coordinated all the work with his installers. The floors look beautiful and the price--very generous. I would recommend Bay Area Floors to any one wants quality work and premium service. read more

Bay Flooring truly exceeded our expectations. We faced a construction nightmare when the tile we chose from a small sample arrived far too dark for our small space. Thankfully, Catherine at Bay Flooring came to our rescue. She immediately reassured us that they would handle the situation and did exactly that. Catherine and her team worked directly with the distributor to secure a refund for us. Their exceptional customer service and problem-solving skills made a stressful situation much more manageable. I highly recommend Bay Flooring for their dedication and outstanding service! read more

Angel and Nicolas did a great job matching this new hardwood Beech flooring with my already existing Armstrong Beech flooring. The team, led by Rob, communicated with me throughout the whole process. It was a small but complicated project involving getting one step to match the fireplace hearth, scribing treads and risers to rock, using the right whitewashing, getting the right finish . . . and they did the work in four days. (Getting the correct milled wood from the East Coast took longer.) A great job; and, I totally recommend them, Steve read more

We hired Bay Area Floors to install carpet throughout our condo. David was the sales rep, great to work with and very friendly and responsive. Fuzzy and his son Travis did the installation. They did a great job and were very friendly and cleaned up at the end of each day. Bay Area floors also provided help to dismantle and move furniture as part of the bid and those two guys also did a great job as well and were careful when handling our furniture. We are a happy customer and would definitely use Bay Area Floor again! read more

My husband & I recently bought hardwood flooring from Bay Area floors and couldn't be more satisfied . Not only did the quality of the flooring exceed our expectations, but the installation was quick and professional and well done. The sales professional , Robert Hodge, who helped us choose the flooring was very knowledgeable & handled the process from beginning to end, checking in frequently to make sure that we were happy. I wouldn't hesitate to recommend Bay Area to anyone who was looking for flooring. read more

Beautiful product perfectly installed by genuine craftsmen. Bay Area Floors just completed a full two-story hardwood floor install in our Aptos condo including multiple staircases. The entire process, from choosing materials, estimating, demo, and install exceeded our expectations. Thank you Robert and team, with special mention to installers Angel and Nicholas for your attention to detail, craftsmanship, professionalism, and hard work--Bay Area Floors is very fortunate to have the two of you on their team. read more

Excellent experience start to finish. Robert came to our home to get a feel for samples and our needs. He found perfect materials and set the kitchen vinyl installation a week before the bedroom and living room carpet to fit our schedule. Dan (the kitchen), Ruffino and Benito (the carpet) were all highly skilled, professional, friendly, and meticulous. Our older home needed extra tlc and they provided it with details beyond our expectations. Thanks, all of you, at Bay Area Floors. read more

I was very happy with the work David and his crew did. I had my stairway changed from carpet to hardwood. He matched the stair wood to my other hardwood flooring very well and they were able to start the job quickly as I wanted it ready before company arrived. Although there was a small hangup with the ordered supplies not arriving on time, they were still able to complete by the deadline by working late and coming early the next morning. They were all friendly and professional! read more