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    Bay Area Paw Spa

    4.0 (4 reviews)
    Open 7:00 am - 6:00 pm

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    7 months ago

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    3 years ago

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    3 years ago

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    2 years ago

    I was very happy with the results of Angie's grooming. I was amazed that the groomer was able to complete it in just over a half hour.

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    Niuniu Magic Spa & Grooming

    Niuniu Magic Spa & Grooming

    (45 reviews)

    Gentle groomers kind to small dog. Nice, clean cut. Very pleased. No trauma here. Short cut. Happy…read moredog too!

    UPDATE REVIEW: Thank you for the generic response to my review. I've added additional photos of the…read moretext messages asking me to come back in so they can fix the groom. If my dog was aggressive and that's the reason why the groom wasn't complete, WHY ASK HIM TO COME BACK???? WHY IS IT THAT WHEN I PICKED HIM UP YOU SAID HE DID GREAT! This is all cover up to point blame! You also issued me not even HALF of what I paid. I paid $183, you issued me $72 because YOU DONT ISSUE TIPS. How is this okay for you to keep the tip?! Ridiculous. Seriously DONT COME HERE. They are untruthful. They have no idea how to treat clients and they do not know how to communicate! They are not admitting they are at fault saying it's my dogs fault! ------------ My dog was groomed by Fiona. I gave her a heads up that my dog does better away from me, once he is handed over he is fine. My dog has been getting groomed since he was a puppy, this is nothing new to him! Upon arrival, Fiona did not seem welcoming at all. She did immediately approached my dog in a fast motion which if anyone knows dog behaviors this is a big NO NO. She said "let me take him" I handed over the leash and she rushed him to the back. I gave her the benefit of the doubt that this is a new dog and she just needs to see how he does. After a few minutes of him being in the bag, I assume she tested to see how he does being lifted, carried and placed and taken out of the kennel. All makes sense! She comes out and says "okay he did fine!" She points at the price and says $145, however the link she sent me via text and on her website says $135 very inconsistent numbers. She asked how I want the hair cut to be, I said please do not make him bald or shaved down. He can stay short, keep his eyebrows but trim it and trim the length of his ears and his muzzle area. I get a call at 12pm that he's ready. She comes out saying to get my dog from the kennel because he started to grow when being approached in the kennel. I grab him and he is so happy! Wagging his tail! She even showed me where she cut around his face and her hands were very close to his face. He smelt very good and looked good. She told me his ears were very dirty and she cleaned them, cut the nails and did everything and that he was great for the groom. I paid $183 in total for the groom but if I receive exceptional outstanding service I don't blink an eye and am happy to pay. When we got home, I looked him over and he still had Matt's on his ears. The AD said brush out for 15 minutes--clearly my dogs ears were not brushed. I looked in his ears and his ears still had debris in them! I understand not being able to get deep in the ear canal but the easy outer ear area had gunk. The full groom AD stated a sanitary trim but his sanitary area was not trimmed at all! It was the same length from when he came in! I checked his paws and none of his paws were cut or trimmed! Not even the bottom of the paw pads! At this point I am furious because I paid $183. I check his nails and NONE of his nails were cut at all!!! I reach out to Fiona, who groomed my dog and she asked me three times for me to come back for her to get it fixed. She said this was all very surprising to her, I told her I took photos of all the errors. She said she cut my dogs nails but if she cut it too short it'll bleed however they were not cut at all! They are still pointy and long from when he arrived! At this point we are going back and forth and then she throws the "my dog started to try to bite her" card however my dog being aggressive or trying to bite was NOT mentioned AT ALL! Not at pick up, not through our exchange in messages, the only time she decided to say it is when I asked for a refund as I do not want to go back to her grooming facility! I assume she is saying that to make an excuse as to why nothing was done. If this was the case why wasn't it mentioned AT ALL? I am extremely frustrated and I definitely do not recommend this grooming facility. It is half ass work for paying an arm and a leg. I expect exceptional service the first time, not after I complain about the lack of detail of the groom that you then decide to ask me to come back and do it over for me. If my dog was trying to bite, why did she offer to trim my dogs nails if I come back and that she'll fix everything, I truly believe that this was just a cover up, because she started to mention it AFTER I declined her offer for her to fix it! I asked for a full refund but the owner is only offering me half! why does it take someone to complain for people to start doing a good job or to start doing what their job actually entails? Why can't it just be done as expected the very first time!

    Wow! My dog

    Wow! My dog

    (628 reviews)

    Downtown

    My dog Toby is 16 years old, not super friendly and quite frail. I made an appointments for the…read morebasic package with just a bath and a bit of sanitary grooming. Marco drove right up, super friendly, and took a look at Toby to see what he was working with. Toby has a small growth on his upper eyelid that creates a lot of gunk around his eye. Marco did an incredible job cleaning it up. This is the best wash I've gotten in years! Toby looks beautiful! Thank you so much Marco!

    Gustavo was our grooming yesterday, and he was great at listening to our requests for DOOM. Though…read morea little late due to traffic, the session itself was almost less than an hour, which was fantastic! DOOM had a bath, as well as the teeth, brushing and mouth spray, and we had specifications on what parts of his fur should be trimmed, which would just actually be around his feet, and Gustavo executed perfectly. We actually had doubts for this groomer, as a previous one, returned to our dog with red eyes, which was alarming since it wasn't communicated prior to the session ending, which for us was a really big deal. We gave them another shot, and Gustavo did really well. We had a slight language barrier issue, and Gustavo whipped out the Google translate, which I think was very proactive, and answered any questions that would help put us at ease. On top of that, he also sent a few pictures during the session of DOOM to put us more at ease, which I really appreciated. Safe to say, I will happily be rebooking for the next grooming session. Thanks, Gustavo!

    Bay Area Paw Spa - groomer - Updated June 2026

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