I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Alex was great! He was obviously very knowledgeable about our Subzero wine fridge, and explained…read morethe pros/cons of the "bandaid" fix we asked for (that is, fill with freon) vs. a much more expensive permanent fix. Communication was very fast and service was prompt. We have used Alex several times for different appliance and he has always been great - straight shooter with a fair price. Definitely recommend.

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

Had this company out to service our fridge's airflow system, and the ice maker stopped working…read moreafter their repair. They then upsold us on installing a new ice maker, which was more than the initial installation. First, they claimed the airflow system they worked on was completely unrelated to the ice maker (mechanically false). Once that was debunked by their own notes showing they adjusted the air ducts, they shifted tactics - claiming the ice maker was "nearing complete failure" during the initial visit. Conveniently, they never reported or documented this alleged "wear" until we disputed the subsequent breakdown. Lastly, they did no electrical testing or voltage checks were done to prove the part is dead. Unreliable diagnostics, changing stories, and after-the-fact reporting just to avoid accountability for an installation oversight. Save your money and call a company that uses actual data and stands by their written reports.

Emil was responsive from the start when I reached out via Yelp to see if he could fix our fridge…read more We have a Kenmore refrigerator with the two-door fridge above and the freezer below. Water was dripping in the back of the fridge and freezer. At the bottom of the freezer, the water becomes ice, but then there is no space left so water was slowly dripping out of the freezer and onto the floor. Emil coordinated a time with me via phone and came within a week of my initial outreach. His quote was also so reasonable (I was worried because a neighbor said she had the same problem and it was so expensive to repair the clogged drain in the fridge that they had to buy a whole new fridge!). When he came, Emil put on shoe covers then went about repairing the drain clog, and he also helped me figure out the extra condensation in the fridge. All in all, excellent experience: very responsive and easy to communicate with, reasonable price, total professional. And our fridge is fixed! Will absolutely call Emil for any other appliance issues we have!

They are knowledgeable. They were able to diagnose the issue quickly and guide next steps for a…read morebroken refrigerator.

I reached out to have my Breville microwave serviced because it randomly stopped being able to…read moreheat. Oleg showed up right on time, was super kind and professional, and made sure to answer all of my questions before he left. My microwave is now working GREAT with a brand new magnetron installed at a fantastic price! Thanks again

In January we had an error code on 1.5 year old dishwasher that prevented it from draining. We had…read morean appointment within a day or two of the request, and problem was resolved quickly and professionally, and a very reasonable price. Thank you!

Responsive and quick service. Easy to work with…read more Had a refrigerator that was not cooling. Not a good for a frig. They diagnosed a coolant leak and fixed it without any problems. They could have fleeced me and replaced a compressor, but they did what was needed. I appreciate the honesty.

Be very careful with this company. I paid $70 for a diagnosis and was told my compressor was dead…read more They quoted me $5,571 for replacement, so I got a second opinion, and the compressor was not the problem, it was a couple hundred dollar safety switch. What bothered me most was that when I questioned them, their explanation kept changing. First it was the compressor, then an "open line," then a high-voltage breaker issue. That is not a diagnosis I can trust, or a diagnosis based in true process of elimination testing to arrive at the core issue. I've been running a restaurant for nearly 20 years, and I've seen this pattern many times before: jump straight to the most expensive repair. In my experience, this felt like either incompetence or an attempt to oversell a job that wasn't needed. I will never use them again, and I strongly recommend getting a second opinion before approving any HVAC work from Next HVAC.

Absolutely the best experience ever. Technicians are professional and communicative and most of all…read morefixes issues. I had an issue with my oven and previous service company gave up on after 4-5 different technicians visits. Sergey F. from Quality Appliance Repair not only fixed the issue but also explained every step of the way in plain English. Highly recommend this company.

Do not go with this company…read more Across two recent service visits, this company's technician damaged our hardwood floor and later left our oven out of position. When I shared photographic evidence, management disputed what I had seen with my own eyes and resisted putting things right. Floor damage: During the first visit, the technician dropped the top panel of our range onto our hardwood floor, leaving two visible gouges. I saw it happen, as did a handyman working in the house. When I reported it the same day with photos, management deflected responsibility. First that nothing was dropped, then that the gouges were "older damage," then that a panel "brushed against a cabinet handle" with edges "physically impossible" to cause the marks. Three incompatible accounts. Only after I declined a $50 discount on a $322 bill did they waive the labor, while continuing to petulantly insist I was mistaken about what I had seen. Oven left out of position: On the follow-up visit, the technician failed to return the oven to its original position causing significant downstream issues. When I asked them to put it right, management again shirked responsibility. They claimed it had been put there because to go further back would be a gas-line "safety issue". They told me to hire PG&E or a plumber. The crazy part: this same company correctly placed this exact oven in 2022. The oven has sat in that position for ten years. They just didn't want to finish the job, so they made up a story. The pattern across both incidents: argue with the customer, cycle through contradictory and defensive explanations, resist taking ownership. EDIT: To see for yourself, read the owner's reply. He continues to deflect responsibility for the wood gouges they caused (a concerning pattern of telling the customer they are wrong), and doubling down on a fabricated issue regarding the gas line (if true, why wasn't it a problem for the same company 4 years ago?) Photos of their negligent work attached. Hire someone else.

My washer broke down over the weekend at the worst possible time! Monday morning I called All State…read moreand they were able to schedule Mike to come out and fix it that afternoon. What a relief. Mike was very nice and thoughtful, after diagnosing the problem he explained the situation and got to work. Fixed in little over an hour. Thanks Mike!

Dishwasher broke down and was able to get Mike to come out the next day. Showed up within the…read morestates time frame and gave me a heads up how far out he was. Mike did a great job fixing our dishwasher quickly and explaining the issue.

Jimmy just the seal on our 3 door Cafe refrigerator's freezer…read more Another job well done. Good honest work!

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!