Terrible customer service when it comes to moving. They advertise that they move the playground to…read morea new home for you. But its over $1,000 to move it and they don't move the mulch or the barriers and try to charge you more for it. The mulch especially they said they'll move it for $700 but you have to bag it all and the barriers you have to buy all new ones. Moving is stressful enough as it is so it was very upsetting to find out they don't help you with some of the hardest parts of moving. Also my swing set is chipping and they asked if it was stained and I said no and they said it should've been stained but then they stopping staining in 2020 so I'm not sure where we stand on that but for the price it shouldn't look the way it does having it only 5 years.

Horrible customer service... The one employee acted as if I was a bourdon to him. He barley…read moreprovided one sentence answers and was not familiar with the product line. I just had my patio completed and was prepared to purchase everything to go along with it. Save your time and find a retailer who will appreciate your business.

Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

Besides selling swing sets, this facility will allow you to host a birthday party and use all of…read morethe various swing sets and trampolines they have. I just came back from a six-year-old party... Approximately 30 kids. The place was extremely clean, the owner was very helpful, and most importantly the kids had an absolute ball. They went on all of the various swing sets and other equipment and just played to their hearts content. Highly recommend considering this facility not only to purchase swing sets but to host a birthday party.

I love Swingset. I just had a shed put in and I was amazed how easy of a process this was. Abel…read moreand Gloria were courteous and helpful in guiding us on which shed fits our needs. Their crew meticulously installed our shed quickly. They removed the old shed, set up the foundation and installed the new shed all within a month. Sturdiness, Quality and aesthetic of shed is amazing. Love it!

Do not do business with this company! Horrible customer service experience! Refused to honor $900…read morein gift cards purchased previously. There was no expiration date on the gift cards. The manager told me the company changed internally -- but this should not be a problem passed down to the customer. Making the experience even worse was the fact that she was patronizing and condescending in tone. I was prepared to spend thousands of dollars with this company. This is NOT a customer friendly company. AVOID!!

I recently purchased a great shed from Best in Backyards in Cheshire CT. The quality and features…read moremade my choice easy when compared to other options. Ours has ample storage, functional windows, and two entrances that increase its utility. I particularly like the material used in construction. The outside panels are a durable composite, and the floor surfaces are pressure treated to protect against insects and rot. I expect many years of maintenance-free enjoyment. In addition, I'd like to thank everyone that made the purchase and installation go flawlessly. Particularly the two installers, Byron and Rigoberto, who took the time to place the shed in the exact location I requested with professional courtesy and skill. They made a problematic uphill installation seem easy. If you need a shed this spring to get your outside activities organized I suggest you give Best in Backyards a try.

Working with Best in backyards was the best decision my family made. They were easy to work with…read morefrom start to finish. The foreman Tom was able to address any issue with we had. His expertise, talented crew and their attention to detail gave us a beautiful patio and fenced in yard. We will be enjoying it for many years to come.

Harry Huff is the guy to know! We just had our playset installed and the kids are obsessed. Harry…read moreand his team are genuine, professional and careful. Any concerns or questions we had were addressed before we could ask them. I highly recommend Harry Huff and his crew to anyone looking to enhance their children's backyard lifestyle. The play set is of very high quality and is built for the entire family in mind. We have been going down the slide and swinging with the kids. We're very happy with the end result and Harry made us feel like family during the whole process. He takes his work seriously and knows what he's doing and it makes the experience all the better.

I reached out to Bergen County Swingsets and multiple other companies last week when I wanted to…read morepurchase a swingset for my kids. Unfortunately due to the Corona virus visiting locations was not a viable option. Harry was very informative and knowledgeable about the products and offerings in the industry. He took the time to look at the other units I was initially interested in and he explained their pros and cons, not just the cons. In the end I really liked the Woodplay Outback 6 in redwood for my kids (Ages 3.5 and 1.5). He tried to talk me out of spending the extra money for the monkey bars now but I really want them when the kids get substantially older and want to make sure that I had the matching items. On Saturday we spoke for 90 minutes about the general product and my vision for the playset On Sunday we spoke for 50 minutes with follow up questions and ensuring I understood everything. On Monday I called in the morning and told Harry that we wanted to order. On Thursday morning his installer called me and was on the way. By 2:30pm the playset was up and we were ready to play. In the end I could not be happier. I ended up with a playset that I can see my kids enjoying into adolescence and the quality that will make that possible. Harry provided me with a written quote once we settled on everything we wanted.

purchased a rink through the last winter. They delivered…read moreand set up the rink as promised but there was some accessories that they never delivered. Also, I realized the rink was not as big as listed on the quote. I brought both to their attention and early on they promised to send the missing parts but eventually went radio silent.

This is a great little place to take your family when you can't play outside. There is a large and…read moreclean indoor area for the kids to romp and play on the equipment which essentially acts as a showroom for the business. A pretty smart use of space if you ask me. It's $7 for open play in the space M-F 10AM-4PM, for the entire time period. Stay as long as you want, not only an hour like some places offer. And you can bring snacks/lunch or leave for a bit of the day to get lunch and return and they won't charge again. They have picnic tables setup for eating purposes and they were surprisingly clean. Because the large equipment is their showroom it isn't run down or old. It all looks newly erected and not like kids play on it all day. They also have a big bounce house setup. There is an area with all Step 2 Kitchens and some of other Step 2 products to play with as well. They are preparing for an expansion to add even more play space. If you're looking for a wintertime birthday party, I think I'd suggest this place for sure. There is also complimentary coffee and ice water. They do sell some small snacks and juice boxes for those unexpected low sugar meltdowns.

We really struggled with the choice of shed, where to buy, what size and style...the typical pain…read morein the xxx buyers. Scott was so patient and helpful, never pushy. He helped us find someone to build a stone pad for the shed and was a great communicator throughout the process. Not the cheapest option we had but worth every penny we spent. Also, the delivery between 2 houses into the backyard onto the gravel pad was amazing! Wow, what professionals! Special shout out to Steve the driver, he was a magician. We would buy another shed from Pine Creek Structures.

From the owner: Sheds and more! From small garden sheds to massive pole…read morebuildings, we do it all. At Pine Creek Structures we specialize in storage solutions. If you can dream it, we can build it.

As they say, anything that can go wrong, will go wrong. That's what happened with the front gate at…read morea property I manage a week before a VIP renter was to arrive. First, the gate was stuck in the open position due to a mechanical issue, which Walpole was able to fix quickly and on the first visit. Then, one of the hinges on the gate literally snapped in half, leaving the gate, again, stuck open. This happened 24 hours before my VIP renter was scheduled to arrive. Figures, right? I emailed (it was after hours) Walpole in a panic, and they were able to send someone out to fix the issue the next morning, before the renter's arrival. I am so grateful to Walpole for not only doing great work, but also being so responsive. It's rare to have a company on the East End of LI give such great customer care; especially in the middle of the summer.

Walpole Watermill provided and installed a custom outdoor shower enclosure at our home in Montauk…read more Andrea in the office was fantastic to work with, and the shower was delivered and available to be installed several weeks ahead of when she promised. The gentlemen who installed the enclosure were neat and professional. Our experience was very positive and I'd highly recommend them. Walpole in general can be pricey due to the quality of products they use, but in my opinion you get what you pay for.