The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Absolutely awful experience. I came in with a clear facial injury, bleeding from the lip, concerned…read moreabout needing stitches -- and they couldn't have cared less. The receptionist acted like it was no big deal, passed me off with zero urgency or empathy. No one took the time to evaluate the wound seriously or explain anything. I felt completely dismissed. If this is how you treat people who are visibly hurt and asking for help, you don't deserve to be called an emergency center. Completely unacceptable.

It's that time of year.... If you have kids you know exactly what I mean. I paid a visit to this…read moreemergency center upon my daughter spiking a high fever and vomiting. We appeared to be the only patients at the time so service was quick. When I initially pulled in the parking lot I thought they were closed. It's pretty dark from the outside looking in. So glad they weren't, to avoid any delay in care.. Nonetheless, staff at the front desk immediately greeted us and inquired about what brought us in. I appreciate the registration form being very short! The wait was brief. Our first nurse came out to welcome us back to the care area. He listened, educated and provided good care. The doctor was professional, attentive and made my daughter feel safe during exam. Unfortunately, the second nurse that came rushing in didn't even introduce herself. Her back was turned to us as she gathered supplies, so while she did that I asked how she was doing? I looked at her badge when she turned around and made conversation before she was to provide any care for my child. The nurse's bedside manner then got a little better. Not much. I appreciate her informing us of the wait time with the plan of care though. Overall, I received good care during the visit.

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

I've been in and out of hospitals and urgent cares my entire life due to chronic illness, first…read moretime coming here and it was absolutely the best urgent care I have ever been to, everybody was extremely friendly, place was extremely clean and comfortable, and I was seen immediately as they were very fast. I am now so relieved to know that this place is just down the road from my house, I will always come back here in the future! I wish I could remember everyone's name but as this is 8 hours after being discharged I can only remember Lori and Dr. Christopher Schmeil

Exception kindness and care! My experience was beyond satisfactory. The staff and doctor were…read morereceptive and gave recommendations for follow-up/family medicine care.

Very compassionate group of folks. They took care of my needs the minute I walked in the door.read more

Horrible. I went yesterday for what I thought was a dental infection only, which is what they told…read moreme... went to another dr today to be told that if this e.r had checked my ears they would have seen that I had a double ear infection as well which was causing all the swelling and pain. Nurses were nice. Radiology tech argued with me because apparently even with a tubal and not having "relations" there's always a chance of pregnancy. That's insanity.

Running a fever for 10 days. Multiple ER Visits at Memorial Hermann didn't catch that I had Covid,…read moreran extensive amounts of blood tests and X-rays. They could not figure it out. Came to Life Savers in Summerwood and RN Ethan swabbed my brain and ran the virus tests and found I do have Covid. They put thought into what you could have unlike other emergency rooms where you're treated like a number!

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.

This is our local hospital and we couldn't ask for a better place to…read more Nursing staff? Top notch. Physicians & surgeons? Outstanding. Check in is quick & easy. Communication is excellent. Results have ALWAYS been been great. It's a busy ER tbh - but they do the very best to be both efficient & effective.

I am sharing this because my sister's experience at Memorial Hermann Katy Hospital was deeply…read moreconcerning and we believe it deserves attention. My sister is currently battling stage 4 pancreatic cancer and went to the ER on August 3, 2026 after coughing up blood multiple times within 24 hours. During her visit, the physician became hostile after learning she had previously filed a complaint about his care. He referenced her complaint, and she reports he made a discriminatory statement toward her. She requested the physician's name so she could properly document her concerns and file a grievance, but staff refused to provide it. She also requested another physician and was told one would not be provided. She left feeling dismissed and distressed and ultimately sought care at another hospital. After reviewing her medical records, we saw they lied on why she left. They said she wanted other medication when they had not even evaluated her yet, not did she asks for any meds. This place is abhorrent!! They know what they are doing is violating patient rights and do not care. They think they are above law and compliance. If you or a loved one have experienced concerns involving patient neglect, discrimination, retaliation after filing a complaint, or similar treatment at Memorial Hermann Katy Hospital, please feel free to contact me at mariahoashe23@gmail.com. We are gathering information and want to hear from others who may have had similar experiences. We will hold them accountable.