The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

I called ahead to schedule an appointment with this stand alone EC from the waiting room of TCH…read moreafter waiting for 5 hours with out getting any form of treatment. We were seen right away and within 15 minutes, an actual physician came in to go over my 15 month old son's treatment plan depending on what the swab test results were.

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

This is the safest place I've felt in years and they seem to actually care which is rare from my…read moreexperience

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

This is the safest place I've felt in years and they seem to actually care which is rare from my…read moreexperience

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

I found this office on Yelp, Thank you Jesus that I did, this team is heaven sent! Thank you to the…read more2 nurses, the doctor and receptionist that took care of us tonight. We are from Cali here in town for a softball tournament. My daughter was bit last night, we did all of the cautionary stuff Benadryl, Calamine lotion, icing, etc. Her arm got worst. We got worried so we brought her in and they took her right away. The nurses where nice, efficient, detailed, they walked us through every step. The doctor came in and was very nice let us know what to do and what he recommended, etc. we are so happy with the service we received. Thank you, you all ROCK!

Can you say EMTALA violation?! Nurse Kaitlyn here almost caused one by trying to turn me away for…read moreasking for basic medical care. Thank God for the fantastic doctor on this evening who took great care of me. Also thankful for the second nurse that came in to help. Just so odd to have one nurse come up to the front and be so confrontational with a sick patient. Hope someone gives her a long discussion on the repercussions of turning away a sick patient.

Very compassionate group of folks. They took care of my needs the minute I walked in the door.read more

Horrible. I went yesterday for what I thought was a dental infection only, which is what they told…read moreme... went to another dr today to be told that if this e.r had checked my ears they would have seen that I had a double ear infection as well which was causing all the swelling and pain. Nurses were nice. Radiology tech argued with me because apparently even with a tubal and not having "relations" there's always a chance of pregnancy. That's insanity.

logo "You Make Us Wanna CELEBRATE!"…read more Thank you for your review! Would you mind sharing your experience with others online? It will only take a few seconds... and it would mean SO MUCH to us and would be tremendously helpful. Thank you. "Just COPY Your Review Below" I would rate my experience as a 10. The staff is always nice and accommodating and the doctors take their time to explain diagnoses Copy Text "Then RATE US At Any Website Below And PASTE" googleyelpfacebook

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.

I was so impressed with EVERY staff person we encountered from nurses aides to social workers!read more

I am sharing this because my sister's experience at Memorial Hermann Katy Hospital was deeply…read moreconcerning and we believe it deserves attention. My sister is currently battling stage 4 pancreatic cancer and went to the ER on August 3, 2026 after coughing up blood multiple times within 24 hours. During her visit, the physician became hostile after learning she had previously filed a complaint about his care. He referenced her complaint, and she reports he made a discriminatory statement toward her. She requested the physician's name so she could properly document her concerns and file a grievance, but staff refused to provide it. She also requested another physician and was told one would not be provided. She left feeling dismissed and distressed and ultimately sought care at another hospital. After reviewing her medical records, we saw they lied on why she left. They said she wanted other medication when they had not even evaluated her yet, not did she asks for any meds. This place is abhorrent!! They know what they are doing is violating patient rights and do not care. They think they are above law and compliance. If you or a loved one have experienced concerns involving patient neglect, discrimination, retaliation after filing a complaint, or similar treatment at Memorial Hermann Katy Hospital, please feel free to contact me at mariahoashe23@gmail.com. We are gathering information and want to hear from others who may have had similar experiences. We will hold them accountable.