The hotel room was way overpriced and smelled like smoke. Paid wifi was spotty. The staff were nice yet nothing more good to say

Booked in advance. Non-smoker, no pets. Was charged a $30 fee the day after my stay. Apparently, even if you are a Wyndham Rewards member, if you ask for a check-out past 11:00 am, you get charged. Well, the Wyndham Rewards web site posts that senior members with points can check out at 1:00 pm - 2 hours past the regular 11:00 am checkout - at NO ADDITIONAL CHARGE. Of course, I get a message that I need to call Reception in the morning to request the push - for me, check out at 12:00 - 1 hour later. It is approved, but no mention of a 'Late Charge'. I am out at 11:45 am. I get a $30 hit on my card. No Bueno. Do not recommend a stay here. You cheap ass people need to clean up your act. You owe me $30, or I will not return. read more

When we went to our room seemed like the carpet going to our room was never vacuumed in weeks,got to our room their was a heavy smell of spray like to cover something up..The bed sheets were like never changed..Floor in bathroom had mole,shower had mole on shower head,spiderwebs underneath the bed boards..We had a small dog with us soo for what we paid we should have had a clean room..Need an overall cleaning,paint and new sheet/comforter.. read more

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Apparently we had a very different experience from most. While clearly the Baymont has seen better days, for the price (room w/ breakfast included), the value was definitely worth the stay. Our room was clean, the bed and pillows comfortable, quiet outside (we opened the window/can't stand the standard air conditioner racket, there was no deodorizing/cleaning scents and the breakfast was just fine for us. The staff were pleasant and clearly dedicated to making the most of a low budget situation. I recommend supporting their efforts. read more

The room was Ok, the bed quite comfortable. BUT: Breakfast was minimal Pool was too cold to use Hot Tub was in operable The "free" wifi was all but inaccessible For approximately $200 a night, one would think that there would be more to a breakfast than cold cereal and powdered eggs, High Speed internet with enough bandwidth that the guest wouldn't have t wait until 3:00 am to send an email. Maid service would bring coffee for the second morning's stay (and or clean the room) between nights. But if you are arriving late and leaving in the early morning, and just want a comfortable bed, this is the place. Better than a Motel 6 but not much read more

Checked in 3 15 26. The floor was not sweeper or mopped still had food and trash in the trash can,table had salt on it. Requested another roon. Room two was the same. Hot tub was out of order web site didnt reflect that. I was scare to sleep in the bed looked like it hadden been changed. Needly to say i left and got a clean comfortable room at the Fairfield. Out $80 paid in advance with priceline nonrefundable. Sadden to see this motel loose it standards. All the desk clerk said was itsmarked as clean. Hopefully she went and looked before trying to rent it out again . I'll never try it again was the filthy motel I've seen in a long time. Recommend Fairfield at $120 it's definitely worth it read more

Room and hallway were dirty. Previous customer left dog food in the room that was not discovered by the maid service. Hair on the floor and in the bath tub. Hallway did not get vacuumed. Windows to the outside were dirty with hand prints and water stains. read more

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The place was the last hotel with rooms. It's filthy and dark. The beds suck and should have been replaced years ago. The "sanitized" refrigerator was gross. The television is the smallest we've seen in all of our travels. The parking is horrible. Some jack from Florida has their truck and trailer taking up 8 parking spots. read more

The staff were exceptional. Friendly, Helpful and informative. However, the room and premises left a lot to be desired. The room had a foul odor that was treated each day by staff with some improvement and I left the window open when present, fan on constant while gone. They were unable to move me due to occupancy and stairs which I cannot negotiate. The room had not been cleaned from previous occupant and for awhile had not been dusted. I personally had to wipe down all surfaces at 1 am when I arrived late due to flight delays. After the first night, a gentleman cleaner came in at my request and cleaned the bathroom floor and counter, main floor walkway. The bathroom had long black hairs on the floor, in the tub and on the counter. (i am blonde). There was debris on the floor as well. The shower head is growing pink mold/fungus. There is dark mold in every corner of the bath. The table tops had rings of oil, debris from previous occupant, clearly visible in the light at night. The floor throughout the unit had not been swept. I walked on remnants of flooring that had peeled up. Where I set my computer bag down next to the upright chair, when I lifted it, the black bottom was gray. The microwave has food baked splashed on the roof of it. The screens are bent and the gaps allow flys and bugs to come in. Despite having a rod for a privacy sheer drape, none was present. In order to open the window, I was exposed to everyone walking by. I understand wear and tear. The peeling ceiling would normally not have bothered me horribly, but it adds to the general disrepair of the hotel. There is dust caked on the lamps. The pool/spa vents around the room looked to have mold. I did not go in. The breakfast was ok other than the coffee. Just as previously reported. The coffee was so weak that you could see the bottom of the cup when 1/2 full. I stopped pouring at that point. Instant would have been better. That is what I ended up purchasing and drinking every morning. I would not recommend this facility read more

Helena, MT Baymont room 123 was horrible. The AC did not work, when I went to call the front desk, the phone didn't work! We opened the windows which we weren't comfortable leaving open on the first floor, no screen. The front desk couldn't move us & said no fans available. The employee did come & look at the AC & check the phone, was unsuccessful in making either work. It was hot, stuffy & uncomfortable. He returned with a fan, which we immediately set up & then discovered the window wouldn't close! We eventually got it closed & managed to get a few hrs of sleep. When we inquired about compensation it was denied. 0 of 5 stars, we will NOT be returning. read more

Stayed here for a night while passing through. The bed was comfortable, the room was clean as were the hallways and lobby. Staff was friendly, We didn't go to the pool so I can't speak on that. Tv was working and shower was hot. Remote occasionally stopped working. Free breakfast was great, they had pancakes, waffles, biscuits & gravy, cereal, apples & cuties, yogurt, eggs, sausage, coffee & tea, oj, oatmeal bags.. I'd say that's a pretty great breakfast selection. I'd recommend and would stay again! read more

Great Value! I booked on-line and was a bit nervous because the price was so low for a room. Got there to such a nice surprise! Clean, comfortable room - bathroom fixtures and little dated but very functional. Really nice breakfast included in the room cost. Very gracious employees. The only downside I could come up with was the single entrance to the parking lot is awkward for a bigger vehicle. Totally recommend. read more

Hello, We booked over a month ago through Expedia. The listing said pet friendly. We also attached a note to the original reservation that said we had a cat and that we were both handicapped. Never heard back from the hotel. The day before arriving, March 30th 2024 I phoned to confirm the reservation and was told that they would not take a cat. Of course, we had one cat with us and had noted the cat in our original booking. On top of everything else, both my wife and I are disabled and need an accessible room. We were able to cancel the room and get a full refund through Expedia. However we were left looking for an accessible room, that took a cat, for Easter Sunday. Happily, we were able to get a room at the Ramada in Helena. We would give them 0 stars if we could. read more

I've stayed here many times and most recently was very impressed. Clean spacious room with a comfortable bed and a hot breakfast every morning. The pool and spa are very small but adequate. Kudos to the front desk staff. It is very conveniently located. The only drawback is the very confusing shower control and the lack of consistent hot water. read more

Look anytime that you're booking a hotel room don't go to Price line or deal whatever on the internet just call the place and talk to the people at the desk nine times out of 10 they will cut you a good deal. It was fairly late when we rolled in to town and just needed a place to lay our heads for the night that hopefully had somewhat of a breakfast to save us a little money. I had them talk down to about a hundred bucks which is well worth it if you consider that it's 40 bucks for a breakfast alone at like Denny's. The rooms are clean crisp and well there was a few little things like a little ding in the bathtub that tells the age it was definitely the kind of place that I would go again the staff was welcoming double check to make sure we were comfortable and the breakfast with biscuits and gravy was exactly what I needed in my life. Will definitely be doing this one again read more

We were checked in less then an hour! It was dirty, shower would drain, objects dirty, garbage can full at entrance! Entrance was a total crap hole, thought it was the back of the building. This place needs major works. I thought the entrance was the back of the building!! Gross, even my 9 year old and 12 year old sons said this place is sketch. It was dank! Save your money. Not trying to be mean but seriously go up the street. The entrance does not look like it did in their website picked. Worst motel I have ever been too. Pool and hot tub dirty and old. read more

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Hallway reeked of cigarette smoke all the time. After complaining about it we thought the problem was shoved but it continued all day all night all morning. read more

This is by far the best budget hotel we have ever stayed at. It is clean, quite, and friendly. Has a very convenient location to freeway. All the staff was amazing, especially Harley. The pool area was clean and well kept like the rest of the property. The rooms are spacious and warm, first time I have ever been warm in a hotel in the winter. They could use a laundry room but everything else was perfect. read more

One of the comfortable and clean hotel that I've been... If you will be in Montana particularly in Helena I recommend staying in Baymont Hotel by Wyndham. The staff are so friendly and very nice... aside from the free breakfast they have cookies and soup late in the afternoon till night time... they don't have elevator but it doesn't really matter everybody needs to exercise besides it's only a 2 story hotel... next time I'll come back I will stay here for sure... happy happy happy stay read more

We were pleasantly surprised with this motel. Our room was spacious, air conditioning worked without issue and beds and pillows were super comfy. Our granddaughter enjoyed the indoor pool and the hot tub temperature was very warm, but not too hot. Would definitely stay again. read more

Baymont by Wyndham Helena - Our granddaughter approved of the hot tub! - Hotels Near Me - Helena, Montana

Ashley was amazing! She provided great customer service. We had issues with our AC, she responded quickly and moved us to another room. Rooms were clean and cozy read more

Have stayed here several times. Clean, comfortable, nothing extravagant, but just what you need. During a recent stay I became ill and the staff was helpful and accommodating--much appreciated! read more

I had to call the front desk to ask if the sheets had been changed because they weren't tucked in and there was hair on them. When Ashley answered and I asked if they had been changed she promptly cut me off and said yes, apparently I'd already made her annoyed. I asked her to not get snippy with me because I was asking because of the state of the bed when I got here. She then argues she isn't being snippy and instead of argue back I just asked for a new pair of sheets to change myself. When she brought them up she threw them at me. Yes, she, an employee, threw something at me, a customer. To add insult to injury she rolled her eyes at me as she walked away. Not sure why I made her so mad in the first place. read more

Priceline purchase (roll of the dice), we didn't really like the hotel. We were hoping that since there was only one room left in this one of several other hotels we might be placed in a less populated one. Turns out, the lowest star will be Priceline's first pick. it litterally stunk of an effort to clean (sweet gym socks smell), but was not. it was loud of elders drinking and playing games in the front lobby and that "last room" priceline chose to fill the hotel was right next to the gym and pool full of high pitched echoing screams w/horrible hours "we told you so" customer service from priceline (poor and uncaring) and the worst pick to fill the hotel instead of balancing locations and options for a better experience. the morning food was frequently cold from other guests rudely leaving heating boxes open. all in all, you get what you pay for and don't roll the dice with priceline. read more

Not bad, we let priceline pick it so good value for the $$$. Pool and hot tub area good, indoor. Front desk staff all friendly. Hallways could use paint and would present better. Rooms nice enough, seem updated. Bathroom fixtures older. Neighbours yelling late, pounding on our wall, not sure of any sound proofing. Breakfast decent, I only eat the basic toast anyways. read more

My husband travels a long distance to Helena regularly for his doctor appointments through the VA hospital. The VA sets him up in a hotel for the night. Most of the older hotels theyve put him up in use a lot of fragrances to cover up musky smells, dirty carpets they also use scented laundry products and the like. Because of my sensitivity to fragranced products and even scented cleaning products, makes it impossible for me to stay in the hotel with my husband and I end up sleeping in our vehicle most of the time. Well, I'm very impressed with this older hotel. It was very clean, was not overly scented anywhere in the building. I could detect a little scent in our room from cleaning supplies so they gave me a fan so I could draw in fresh air from outside to air out the room. After this I was fine. The room was very clean and the beds comfortable. The service was very good at the front desk and free food is available in the evening and in the morning....which was quite delicious. Even the maintenance man was right on it when we let him know the bathroom sink was draining quite slowly. He said, "it's probably full of hair, I'll get it cleared right now." And he thanked us for letting him know. I give this hotel 5 stars because it is top tier for an older place. read more

What a great experience for a budget price! Was there for 3 different staff changes and they were all fantastic! So helpful. Nice breakfast buffet. Clean pool area. Rooms were well kept. Great location in Helena. Convenient to shopping and restaurants. Highly recommend it! read more

Maurice the desk clerk was great!!! He helped my husband tie his tie before a wedding. Great service! And the hot tub was amazing

Great hotel for the price... Clean rooms, nice ac, comfy beds, super friendly staff (they were all great), nice small pool & jacuzzi, pretty great free breakfast with some hot food, waffle maker, yogurt, cereal, juices, bagels, & coffee. Walking distance to super market, gas station, & fast food. Seriously one of the better places I've stayed at & you can't beat the price! read more

I came from afar to interview for an internship. I was greeted by some very warm people. They welcomed me and helped me find my way around for some grub. They made such an important trip more of a delight than work. Further, my room was impeccably clean and the bed was a dream -- very comfortable. A dip in the pool and the tub rounded out my first night. Thank you, Helena, I sincerely hope that I see you again. I'm in LOVE. . read more

This place is a great value for the price. The entire property was very clean. The room was very clean and felt like it had recently been updated with fresh paint and new/er furniture. Its within very close walking distance to several fast-food restaurants, sit down restaurants, and a grocery store. I will definitely be staying again. read more

Stayed here while in town for work. The front desk staff was super friendly and helpful. Rooms were ok. They weren't as dirty as I thought they would be. Solid 'ok.' read more

I stayed here on business for a week, traveling with a government education program. Helena is not an incredible city, but this hotel wasn't the worst it could be. The food was manageable (albeit your typical hotel breakfast food..not great), and the beds were actually sleep-able. But the service honestly was some of the worst standards I've seen from hotels of this caliber. Cody specifically, who works the Friday night shift continued to demand that we quiet down in the lobby and then proceeded to have a loud conversation with his own co-workers. It was frustrating and irritating service. For the amount they charge for rooms, it's understandable. However, I would not recommend staying here unless you have to. If I ever stay in Helena again, I plan to try another budget hotel, such as Days Inn, or Motel 6 even. read more