Mike fixed my new LG Sidekick after LG sent an incompetent delivery company to do the installation…read more Mike is very thorough and honest. He provided great service same day.

Our dishwasher had a water leak problem. HQ Appliance Repair came on time and quickly identified…read morethe problem. He was professional with the work and the cost was reasonable. He also offered advice on the dishwasher. I definitely recommend HQ Appliance Repair.

Our LG Washer was leaking yesterday and an appointment was made for this morning. He came and…read moreworked for less than an hour. There is no more leak! Fixed. Thank you!

Sam the technician came out quickly. Evaluated the issues and addressed them. Part ordered and…read moreinstalled in expect ed time. Very professional manners. Will use them again.

He'll schedule times to come out and will ALWAYS have an issue and need to reschedule. We've heard…read moreof his "car break ins", "multiple emergencies", "new phones", "working late at previous jobs", "sudden illness", "being unexpectedly out of town"... This has happened several times. Even after telling us to unplug the machine the night before... and then nothing. No call, no show. I hesitated for months about writing this review because #1 I'm not trying to ruin anyone's business and #2 I didn't want to anger him and deter from continuing the service we already paid for. However at this point I don't feel that he is interested in our business either way. Kevin is a cool guy, personality wise. But business wise- Terrible. First encounter was March 2024 and the no ice / no cooling in either the freezer OR refrigerator issue is STILL not resolved as of now, September 2024. The last invoice paid was $350+ in May and supposedly came with a warranty but it does absolutely no good if he has zero contact. He has not answered or returned any calls or texts to either of the two telephone numbers since June. Again- cool dude- But if you want someone who will stand by their professional word and work... this one I WOULD NOT RECOMMEND. (If by some miracle this gets resolved I will delete or edit this review. But for now, this has been our experience.)

We made a mistake in 2019 of buying an LG refrigerator at Best Buy. I have since found out it was…read morenot a good buy and I've been told more than once don't buy an LG refrigerator again and I won't. Our icemaker stopped working on multiple occasions, and this was the latest of those occasions. I tried to do some troubleshooting and it has worked a couple times but this last time nothing and that it was producing no ice whatsoever so I go online and try to find a couple places. The previous Yelp find, the guy came out and basically looked at it and said everything was fine. He did show me how to run diagnostic on it. I didn't know I could do that. It was a Bluetooth Device That is on the fridge that I was not aware of. But when I ran the test, it came back as everything on the fridge is working fine, but clearly it was not as it was not producing any ice. After another couple weeks of just buying bags of ice and manually putting them in the icemaker, so I can at least use my door ice machine I decided to call someone else and I called Kevin. He came out and took a look at it move the arm back-and-forth so I'll get you a quote and he called me back the next day and quoted me around $400. That that sounded not too bad of a price considering it was mostly the price of the parts however $400 on a $1500 refrigerator. that we are not gonna keep a long time didn't sound like the right investment to make so we did not go forward with the repairs. However, when Kevin was here and he was moving back the arm back-and-forth, all I can say is he has what I would call the repair man's Midas touch. That moving the arm back-and-forth doing a very basic diagnosis and tell them you don't buy LG fridge again, and now my icemaker is producing ice as it should be, also it should be noted Kevin did not charge me any fee. When I did a Yelp search it did say $60 diagnosis fee but I could not get a hold of him again to pay him the $60, so Kevin if you're out there and you see this holler back at me. I would absolutely call Kevin again, he had a quick response, and there was absolutely zero pressure to do anything that we did not want to do. He told me he works in the Houston area so if you're close to Houston. you should consider giving him a call for your repair needs.

Provided great service and did it in a timely manner Will…read moreuse again very fair and honest

John is the best appliance repairman--very knowledgeable. At least as important, he is completely…read morehonest, and never tries to sell a more expensive repair than you need.

I caution anyone who thinks about using this business. Years ago, I had a problem with my Samsung…read moredryer and used this company. They were great. Fixed my dryer quickly with no problems. My Samsung washer is now not spinning good so I decided to use them again since the first time 7 or 8 years ago. The repairman was at my home 4 times with incorrect parts. He kept blaming the business that he picked it up from. 4 times with a wrong part.! The first three times the part was a small electric piece with 2 wires and the 4th time a large box with the housing that has magnets attached. I asked him why he didn't know the difference in part sizes. He just kept blaming the parts vendor. It is very obvious to me he did not know what he was doing. I called two different numbers on the receipt trying to reach the owner or manager. One number is just a voicemail and the other number is the repairman answering "hello" not the business name greeting. There were so many red flags but since he had half of the money in cash ( to avoid the 5.5% cc fee) I felt I was stuck with this repairman. After having an ugly conversation (ugly from me) he returned my 250.00 cash. He wanted to put my washer back together but I refused. Did not want someone that didn't know what he was doing to do anything else to my appliance. I'm very lucky to get my cash back. This is the most unprofessional repair business I have ever dealt with. So very frustrating and disappointing. I have wasted over a week with this nonsense. Terrible experience.

Timer on washing machine was replace. Cost of part and labor totaled $$387. First time washer was…read moreused after repai, timer did not work. part was warranted for 30 days. When repairman returned to replace defective timer, I was charged $185 labor again. I should not have been charged again for labor when replacement part was defective. Do not do business with this company.

This company was hired to repair the motor in my refrigerator. During the first visit, the…read moretechnician asked for half the payment upfront to order the necessary part. About two weeks later, he returned to install the part. Upon completion, I paid the remaining balance. Unfortunately, the motor only worked for a few hours before it stopped again. I contacted the technician, and he informed me that he would order another part and would let me know when it arrived. After waiting for a while, I decided to request a refund and look for a different company, as this entire process had taken over a month. To this day, no one from this company has contacted me about a refund, and my refrigerator is still broken. Be very careful with this company, as I feel I have been scammed out of my money.

Great service! Answered the phone quickly, came to check my washing machine within 2 hours. The…read moretechnition was polite and very professional. He gave us the best price we could find. Would definitely use again.

My electric stove had not been heating, so I called for service. The tech came out and quickly…read moreassessed my problem and was honest about it not really being worth it to repair. Thanks for the quick, honest service.

Very prompt! Fixed my dishwasher and my dryer. The dryer seemed to have a couple things wrong with…read moreit. Average price of fixes about $300.

Wife was well pleased with the installation. Came out to the house and finished the OTR microwave…read moreinstall in about an hour. Best Price compared to other local companies, and will hire him for other jobs!

Cane out quickly. Work quickly. Price was fair. No issues at all thus far. Dryer working well and…read morenoise is gone.