Thanks for your rebuttal but I disagree First impressions are everything and if you cannot be clear about your prices, then there will be no services. Best to you. read more

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Quick response, able to come out same day, and most importantly: HONEST. Very fair final pricing. Compared to others I reached out to, JJ Appliance Repair was night and day the better choice. Both my fridge and dishwasher needed support. Thanks!!! read more

They are honest and give you the straight story on what to do. I had them come out to see why my fridge froze up and they defrosted it. I had to call them back 4 weeks later because it froze up again. They came out and redid the work for free. read more

Provided an estimate for trip fee ahead of time in the event I opted not to fox the machine. They we're prompt & knowledgeable when they arrived. My no frills GE washer was already about 8 years old so I figured it was worth the fee to find out if it was repairable as it was only making a rubbing sound & had otherwise been working fine. Turns out it was repairable for about $200 when all was said & done. It was a toss up, $200 to fix or $100 to cut my losses. I opted to fix. I will call them back again. Promptly, reliable & they did a great job. read more

Joe come out and took some measurements and determined that the wiring at the junction box was not correct and an inspection under the house revealed that a rodent had chewed on the wiring and once repaired the oven worked as Joe predicted. Definitely a great job and a quick and accurate diagnosis. Glad to find a great appliance repair company. read more

My Samsung washer was malfunctioning so I called several companies and glad I chose this company. They sent out a guy named Marcos and he performed some diagnostics, told me the problem, and said that he would have to order 2 parts to fix the suspension (common problem with Samsung washers). But he warned me that doing the repair might not fix the problem and it's up to me what to do. I appreciate that he was straightforward and honest. If I ever have an appliance problem, I know who to call now. Tip: Don't waste your money buying a Samsung appliance. They are fancy as hell but from what others say (including Marcos) not worth it. read more

Super fast and super helpful technicians. Will use them again in the future. Well priced too.

Really pleased with the service from this business. I was going to finish fixing my dryer "any day now" when my washer stopped working. I decided two broken household appliances called for the professionals. They replied to messages quickly and two techs arrived the next day (on time). The techs were quick, efficient, professional, and polite. I already had a part for the dryer, and the tech was careful to explain the difference in price and warranty using my part vs the company's part. No pressure to go either way, just a clear explanation of the pros and cons. They also gave some tips on how to keep the appliances in good shape in the future. Aside from restaurants, appliance repair is basically the number one kind of project I want to use Yelp for: important enough that I want the best service, but not so frequent that I have "an appliance guy" on speed dial. 100% pleased with my results from JJ Appliance Repair and Yelp on this one. read more

Our washer was making horrible noises. Marcos came out to help us. He identified the problem and fixed it. He was pleasant to talk to and very knowledgable about his craft. Will call JJ Appliance again when we need help. Highly recommend them. read more

We moved into a new house and hooked up the gas dryer ourselves. We could not get rid of the slight gas smell no matter what we did so we decided it was time to call in the pros. JJs came out and easily fixed the problem. It's so nice to not smell gas in the house anymore! read more

Called in the morning & was told I would receive a call back to let me know when they could come out for the repair. Didn't hear a word from them after 7 hours so I called & was told the manager is handling the appointments and I should hear back for them shortly...no call got a text message saying my appointment will be next week for the repair on my washing machine. If they would of told me in the beginning that I could not be seen till next week I would of went with another company. Taking 7 hours to make me an appointment is ridiculous that should be handled while I was still on the phone. First impression obviously didn't mean a thing to this company. read more

Marco was incredible from start to finish I would recommend him. He did an incredible, awesome, amazing job.

I appreciate the honesty of these guys. I have a Samsung refrigerator (8 years old) that seems to have serious issues (not cooling, not freezing properly, heavy frosting, etc). I provided them the model # and I told them up front I was trying to determine if it was worth fixing or if I should just replace it. They didn't waste my time and money, they promptly suggested replacing it and even helped me determine what brand to replace it with. This is pretty much in line with reviews I've read on line about this Samsung refrigerators but needed to hear it from a reputable appliance company. They even referred me to a local appliance dealer where I was able to find exactly what I wanted for less money than the big box stores. read more

Our KitchenAid dishwasher and GE Profile microwave were not working, and repeated calls to other repair companies were never returned. Laura at JJ Appliance Repair answered my call quickly (on a Sunday afternoon, no less), and put us on the schedule for the next week. Marcos came out and diagnosed both issues. He was very knowledgeable and personable, taking time to explain the problems and the best solution for each. We were able to fix the dishwasher ourselves after Marcos identified the correct part we needed, and he gave us excellent advice about our microwave unit. This company is honest and reliable. Marcos was always there when he said he would be, and we knew we could trust his opinion. Reasonably priced and great customer service. Laura was friendly and helpful in scheduling appointments. We highly recommend them; wish I had found them sooner! read more

This place was amazing! Very quick to respond and reasonably priced. I needed work on both my dishwasher and washing machine after the winter storm. The gentleman that came out promptly fixed my dishwasher. And after asking further questions about my washing machine, he looked out for my best interest and mentioned that I should still have warranty and to try going through them first. It was very telling when he decided to look out for my best financial interest, rather than just working on it for his own. read more

Joe rocks! He answered his phone on Friday at 1:00 pm- always a plus in my book! He said he could make it to my house within an hour. Wow! He didn't charge for my inability to flip the switch on the circuit breakers badly - so my washer works just fine. Yay! Since my ice dispenser hasn't worked for a many months, I asked him to repair it. Within 30 minutes, he told me he could try to make it work temporarily and make do for now or get new parts and not worry in the future. (I had another repairman come a year ago who said the same thing. We made do and the ice dispenser died within a few months). So I opted for new parts! He came back on Monday with new parts and installed it within 10 minutes. Joe is a joy to work with and I recommend him. He is prompt, fast and efficient, and appears to be sincere. His price is moderate- just right. read more

Very good and competent service. They answer your calls, return calls and show up on time. Those may seem like simple things all businesses would know , but my experience is that most service providers are very bad at all 3. read more

Joe was great! Came out same day and checked both appliances that went out, He was able to fix the washer and we are checking on parts for the fridge that may be under warranty. So glad I found them! Thanks JJ Appliance read more

My Miele dishwasher was leaking, Contacted JJ appliances and got a response right away. Got a 3-hr time window and a phone call 20 before to let me know that their technician was on his way. Marcos is very knowledgeable and polite. He got our dishwasher working again. He also explained that there is a 30 day warranty on his work. If it leaks again, JJ Appliance will send him back to fix it. Thank you! read more

I was having issues with my washing machine filling up and the agitator not turning. The owner James came out and diagnosed my machine within 15 minutes. He also repaired my machine. I would most definitely recommend this company. read more

Marcos came out to my home. Making an appointment was easy and he arrived within the block of time I was given. My issue was an easy fix but Marcos's honesty and integrity now has me saving JJ Appliance on my phone for anything that goes wrong. I was very happy with the level of service and honesty displayed. Marcos is a great guy and I highly recommend him and JJ Appliance Repair! read more

I was pleased with the service I received from JJ Appliance. Joe G. accommodated my time-frame, quickly assessed the problem and repaired my appliance within an hours time. All for a reasonable fee. I had utilized another service several times before but when they didn't know me when I called, I chose to select another service. Thank you for your Yelp reviews as it helped me make my decision and I was not disappointed. I am keeping JJ Appliance and Joe G. on my speed dial for appliance repairs. read more

My brand new KOBE Range Cover was rattling and making noise. KOBE caved about paying for the repair after a lot of back and forth and sent a new fan/motor, which was maladjusted when it showed up when JJ Appliance Repair examined the unit--thank goodness--before we tore the Range Cover apart to install it. I got the new unit fixed and Marcos at JJ repaired the range Cover and JJ pointed out that the installer had failed to bolt it in properly or pre-test the original fan/motor. Had two visits total, but only had to pay the initial site visit price once and agreed to their responsible repair charge. read more

I typically call which ever appliance breaks company to come out and fix things if they go bad. Never again, always calling JJ moving forward. Kitchenaid wanted to send 2 guys to fix oven, would of taken 2 weeks to get them to house and that would of just been to diagnose. Price was super high. Called JJ, one gentleman came out and found problem within minutes had part ordered and installed before weeks end. Price was way better as well. Highly recommend these guys! read more

This company is a big rip off. They charge you $160 just to come out to tell you what's wrong with your appliance, my dishwasher wasn't working he said it's doesn't work I can fix it. I asked how much he said the labor cost was $145 and the parts would be whatever they cost plus $160 to to tell him me that it wasn't working, he used a broom handle and knocked it loose and charged me almost $500. I don't suggest using this person if there were less stars I would leave minus. read more

My microwave broke, I called them and they assured me they would be able to fix it. They arrive at my house, look at the display, take 2 minutes to search for the model number and tell me no parts are available for this microwave so nothing can be done. My microwave is a standard model, but the tech said a lot of microwaves they don't sell replacement parts for. Would have appreciated being told this was a possibility in advance or better yet them taking the initiative to look up the microwave in advance instead of spending 2 minutes at my house and charging me a "diagnosis" fee. Spoke to customer service, was told it is my responsibility to look at the manufacturers part availability‍ read more

Its wonderful to find a company that does what they say they will do. Estimate was accurate, and the repair fabulous. Fixed things on the range that i didnt even know about. Joe did a great job, followed up, communicated and pricing was the best part. :) read more

I called about dryer repair and they said they were going to charge the usual diagnosis fee which was expensive (over $100) and that it would be ADDED to any repair! I went with another service. read more

Joe came to our house twice to check our washing machine. He is extremely professional. He was super quick and helpful. He gave us some pointers on what to do to help alleviate the problem. Great company! read more

JJ showed up within an hour of my call and had my washing machine fixed same day. I was very impressed with his service. I would definitely recommend. read more

Very pleased with Marcos and his knowledge of appliances. Part is on back-order, but such a pleasant experience for something that is not fun for appliance owners!! read more

Responded super quickly to my request for service, and showed up the next day as scheduled. Also sent me a text to let me know he was on his way, which I appreciated. And did the job well, cleaned up, and charged a very fair price. I'm saving JJ in my Contacts for future appliance repairs. Great service! read more

JJ is the absolute best!!! From the time I called him and explained the issue I was having with my dryer, he was professional, polite, knowledgeable and detailed. Jj kept me informed about his time of arrival, detailed what exactly was wrong with the dryer and gave me a thorough breakdown of the charges. His prices were affordable and he repaired my dryer quickly and even gave me suggestions about maintaining my dryer to keep it working properly. JJ gets 5 stars and I most definitely will let my friends and family know about JJ!!! Thank you JJ!! read more

I called last week and they made it out in a few days. Diagnosed the problem and just finished it a week later after parts came in. Joe and the team were fantastic. I will use them in the future. read more

Joe is awesome! Prompt response/service and on a Saturday too! Honest, polite, and just overall fantastic! My oven went out the Friday night before Mother's day and I needed to bake for my Mother-in-Law. He came out the next morning and fixed the problem. Joe saved Mother's Day! I will be sharing his info with all my friends and family. JJ Appliance is the best in Houston and very well priced. read more

JJ Appliance Repair where the only ones that could fix my stove and we are very pleased with their service we we'll use them again and we'll recommend them to friends and family. read more

Joe responded on a Sunday, was out on Monday 2PM, and my washing machine was back to life at 3PM! And the price was great. He didn't try to sell me any service or parts that weren't necessary. He just wanted to fix the problem in the most efficient way possible. read more

My washing machine wasn't draining, I called JJ Appliance and Joe came the next day. He fixed the issue in under an hour at a very fair price point. read more

Top Notch service from really knowledgeable honest technicians. Joe came out on just a couple hours notice and managed to diagnosed my refrigerator cooling problems in no time. Pricing was really fair considering the quick service and turn around time. Will definitely be calling them again next time something goes out. Wish I used them when my Samsung washer went out. I Probably could of salvaged it instead of blowing $700 on a new one. read more

He fixed my washer, very trustworthy, believed his honesty. I'd recommend him.