I would say over all experience is 3. I've read other reviews and I'd say the same thing. The…read morecasino reek's of cigarettes. I think this hotel is one of the better ones here in Laughlin. It needs to remodeled. The pool bar opens May1st . You can take drink from the inside bar to the pool. The cove bar does give great service 5 star They make sophisticated drinks there too. Parking wasn't an issue. It's busier during the weekends.

The staff was very nice. Giving them one star is just my…read moretake on the accessibility of restaurants which I never got to try because of the wait time. Personally I don't like casinos, we cane to see a show. The bus service to the show was great but very unorganized for to load on to the buses to go back. We walked instead. The rooms are in desperate need of updating or deep cleaning. There were disgusting stains on the furniture. I didn't even sit down on any of it. I'll try a different hotel if I ever go to Laughlin again.

We actually didn't get to stay at Colorado River oasis because we had a snafu with mechanical…read moreissues and thought we'd need to stay at our present campground until things got straightened out. Fortunately things did get straightened out a lot sooner and we had to cancel Colorado River oasis stay, unfortunately -- but they were very understanding and we appreciate that they worked with us. We did have a service charge that we understood was going to happen at the very beginning of our reservation. That seemed fair. We hope we can return and stay with you in the future and would recommend this place for its professionalism and courtesy to us. Thank you.

This place is heaven. Erin and Randy do an amazing job of keeping this place up. It's one of the…read morebest places we have ever stayed! So clean, and beautiful! Heaven on earth, hellish temperatures aside. We left our trailer here for June and July, and we couldn't have been happier. Bathrooms, laundry, grounds, salt water pool, are just kept in amazing shape. Don't listen to any negative reviews, person must be an a$$hole!

We stayed here for an April weekend for a country music concert that was in town…read more I made the reservation in December. The price was very reasonable for one of the newly remodeled king suites in the North Tower. I was able to pay half at booking and the other half at check-in. I got an email the morning of check-in allowing me to bypass the regular check-in process and check in online. I was very disappointed when I arrived to the hotel realizing I had to get in a long line and do the check-in process again even though I already did it and put my credit card down online. What is the point of offering early check-in? The second disappointment was the elevator situation. There are six elevators in the north tower. It appears that all of them are working. However, it was always a long line of people to go up and down. We got to our room, which was spacious and nicely decorated. However, it was not very clean. I had to use Clorox wipes and go over all the surfaces which still had unknown substances on them as well as a buildup of dust. For just being renovated, the room is still very dated. It was mostly cosmetic changes not a true renovation. On the plus side of the bed was very comfortable, the bathroom is spacious, and the water pressure in the shopper was fantastic. The biggest issue I had during my stay was the lack of maid service. We called down on Saturday morning to advise that we were leaving for the afternoon and would like some fresh towels and our room serviced. When we got back Saturday evening, the only thing that had been done was some new towels were thrown on the couch. The garbage was not removed. Neither was the old towels, and the bed was not made. When I did the online check-in and specifically asked if I would like the room cleaned while I was there and I checked, yes. While we were here, we tried Guy Fieri's Mexican restaurant. It was fantastic. The service was great. It was probably the best guacamole I have ever had. I highly recommend making a reservation. We had reservations at the range steakhouse the next night. It is a nice restaurant but very dated. There are nice views of the river. The stakes were very overpriced for what we were given. The lobster mac & cheese was pretty terrible. Our waitress was very nice and quick though. Check out was easy since I was actually able to do that online and not have to wait in line again. Parking was easy and free.

Stayed at Harrah's Laughlin recently and honestly the place feels very outdated. The elevator lines…read morewere absolutely ridiculous almost every time we tried to go up or down, especially during busy hours. We spent more time waiting for elevators than expected. The casino and hallways also feel old, dirty, and overdue for renovations. The carpet looks worn out, the overall atmosphere feels dated, and the property just doesn't feel very well maintained compared to other casinos in Laughlin. The location and river access are nice, but the hotel seriously needs updates and better crowd management for the elevators.

I honestly wouldn't have come here if Saltgrass Steak House wasn't inside. After we finished…read moreeating, we played a little at one of the tables. The dealer (an Asian lady) had a really negative vibe like she didn't want to be there and hated her job so we ended up leaving the table and moving on. You just felt it. Wow..I'm glad I didn't book a room here. Based on the reviews, it sounds like a nightmare. The rooms definitely seem like they need updating. Vegas rooms can already be hit or miss, but I have a feeling this place might be even worse.

if i could put 0 stars i would. ac was broken, 95° outside,…read more79° in the room. trying to sleep in a sauna. talked to front desk and maintenance 4 times. NOTHING changed. asked to atleast change rooms, "nothing available".

received high-quality service--not even the best hotels I've ever stayed at made me feel as valued…read moreas a receptionist named Robbin did. She was very pleasant and had an excellent way of interacting with guests--so much so that she spoke with her manager to get me a room upgrade at no extra cost. Believe me, if I were to return to this place, it would be because of how well I was treated and appreciated--not for the quality of the hotel itself. The women's working in the gift shop also treated me very well, so I am leaving this place feeling happy.

We stayed for one night because we had a concert at a neighboring resort…read more The hotel is very motel set up. Rooms are spacious, but very basic. The TV in the king size bedroom was tiny. The picture of the TV has our Stanley next to it, for comparison. The room was dated, but clean. No extra amenities, in fact, you get ice at the front desk. No microwave, no fridge. Very basic channels. The entire non-smoking floor smelled heavily of cigarette smoke, and mildew. I assume that's normal because of the casino and the river. Housekeeping did bring us extra pillows, and the girl was nice.

The motel was very nice for the price. Travelling with a toddler is difficult, but having a…read morekitchenette, plates, silverware, and an apartment sized refrigerator made it much easier. There were even two recliners in the room which were great. Many of the rooms are occupied full time, but it definitely isn't a shady place. If you are expecting the ambiance of a modern hotel, this is probably not the place for you. Patty is the manager and she went above and beyond for us. We made a few less stops than we anticipated on the way out and were there a half hour before the office opened. Patty showed up early and said our room was ready, so we got settled right away (good luck trying to check in early at a bigger hotel). When making the reservation I included in the comments that we would have 2 sea doo's with us. The message didn't make it to her apparently, but she was very accommodating and showed us where to park the trailer and even showed us the launch ramp and dock which the motel has for guests/residents. We were only supposed to stay overnight, but our truck had some transmission problems as we were leaving town which stranded us for another night. We knew the office was closed on Sunday but my wife went to get the phone number to see if there would be an answer. One of the residents noticed her down there and got ahold of the on site housekeeper, who called Patty. The housekeeper was nice enough to pick Patty up for us! Patty came in on her only day off to help us get back in the room for the night, we sincerely appreciate all the help we got that day from everyone at Shangri La. I decided to make the best out of a bad situation and used their launch ramp to take one of the Sea Doos for an afternoon spin. It was absolutely gorgeous that night and I was a little less stressed about it all. About the launch ramp- In the morning when we were there the water level was low enough that the ramp is not usable until 0930-1000 when more water is released from the dam. For the rest of the day it is fine. If you are planning on coming with a boat or jet ski's, look at the satellite view of the ramp, it has some tricky turns and a long narrow ramp. A boat longer than 18' or so would take a short wheelbase tow vehicle and some tricky maneuvering to make it. The first day I didn't know about the water level changes and just drove to the city operated launch ramp and set up on the beach out there. It cost $25 to launch there and the ramp was pretty busy, which makes Shangri La even more of a value! We WILL be back again.

We love coming here each winter. Everything you need is here or nearby. The staff listens to your…read moreneeds. Restaurants, bank, grocery store are within walking distance.

I stay here pretty frequently for work. The property itself isn't the most lavish and modern…read more However, it is clean and upkept. Normal wear and tear for its age. Ample parking and a free shutttle available to travel between properties. Buffets are far and few in southern Nevada so it was nice to see the cafe offered a breakfast buffet option. Brew Brothers is the main thing here with a variety of American bites and refreshments. One thing that I love the most about this location is BINGOOOO! The hall ladies are friendly and fabulous. Every session is different, unlike Vegas. However, they offer helpful info sheets to easily walk you through the rounds and the payouts. Judy is my goodluck charm! One thing that I do love is that when I buy electronic, I can pull whatever packs I want out to play on paper instead of having to buy extra side packs to get my dobber fix. The best part? I hit almost every time I'm here! Woot!

The arcade inside the casino double charged us. I notified the employees attending the arcade…read moreimmediately. They took our information and said their manager would contact us. When that never happened after a couple days, we contacted the general casino. Got the runaround and everyone we called didn't handle that issue so transfered us around. Noone answers the arcade phone. Finally filed a complaint with Cesars directly and still have not received a call back, refund, or any kind of update. Now we are put $120 for nothing and the casino does not seem to have a problem with it.

Stayed here for Lainey Wilson weekend. Rooms clean but some of the lights on the bed didn't work…read more Bed was hard as a rock I definitely didn't sleep the first night. Only saw one person get a payout the entire weekend. The Mexican restaurant's line was insane, maybe should have been better prepared and open later for concert weekends. The coffee show employees were incredibly slow. Always a long line. Their process is so outdated. The good. : They have a Fatburger, the drinks were cheap, as in 2 slushy drinks with a quick pour of alcohol was $7 We opted for the kids pool as I didn't sleep at the night before I needed a nap. We tried the adult pool there was 1 million people in the pool on the deck alive band. Not what I was looking for so kid pull it was which worked out great. Happy that I had that option. They also serve those tall slushy drinks, which we got virgin one to take to the pool. I believe there was bowling in movies, but I didn't really see that portion of it and I think they have bingo. Oh, they do have a kids arcade so there's lots to do and it was pretty clean for the most part

Our room had a serious moth issue during our stay. I called three separate times about the moths,…read morebut housekeeping only came the first time. When they did come, they sprayed the moths with something and vacuumed them up. Even after that, we were still waking up with moths in the bed, moths getting into our luggage, and moths all over the curtains, ceiling, and bathroom. Moths were also in the fridge when we initially arrived in the room. I understand that insects are a natural part of the environment and that seasonal bugs can happen, but the extent of the issue in our room was far beyond what we expected, especially when other guests staying with us at the hotel did not have the same problem in their rooms. Another concern for us was that the balcony door lock was not functioning properly while we were staying on the 21st floor with a toddler in the room. We reported this during the stay. I sent photos and contacted guest services afterward hoping the concerns would be taken more seriously, but was ultimately told there was nothing they could do. Very disappointed with the condition of the room and how the situation was handled. We used to love staying here but it has definitely gone downhill in the recent years.

2 days before our visit we decided to read reviews on yelp and we were terrified! (6 months preggo…read moreand 3 very opinionated teens) When we walked into the lobby it was very clean, of course it smelled like smoke, its a casino for gods sake! Not super overwhelming like others had mentioned. The room and bathroom were surprisingly clean and very roomy! There was no hair left laying around in the bathroom as previously mentioned in other posts. The water pressure in the shower was great, however the shower head was very low. My husband had to squat just to get wet. The toilet was also very low which was a little weird to me. The room came with an iron, ironing board and a blow dryer. Our end table did have an issue with the drawer, it kept opening but it wasn't a deal breaker!! I just so happened to have tape and that did the trick. The temperature knob in our mini fridge was missing so it took us a while to figure out how to make it cooler. The ac kept the room nice and cool but it was very loud, sounded like it was struggling big time. They had a smart TV, we were able to access netflix, amazin prime and another service (i cant remember) The arcade was decent but was prob better for smaller kids. Our kids still enjoyed it. The family pool was beautiful with plenty of sitting areas. It was about 90 something degrees when we went but the water was too cold for me! The kids and my husband had fun on the slides they had. They don't allow outside food or drinks but they had a little bar/snack shack. We did have to pay an additional 15$ for an extra pool wristband. 4 were given for a double bed room. The private beach was very cute but we didn't really spend any time there unfortunately. The ice machine was working and was a short distance from our room. We got panda express pretty late in the day, the food was a little sad but it was expected. We were located in the central tower, maybe all the terrible reviews werw from different areas of the hotel? Who knows. Oh, there only seemed to be luggage carts for those who were parking in valet, that part kinda sucked. We were also a ahirt distance from a gas station, Mc donalds, Starbucks and a few grocery markets. Overall we really enjoyed our time there and will def be visiting again.

It is a fun weekend getaway in Laughlin IF you know what you're getting into…read more 1. The casino resort is about 20 miles south of the main Laughlin strip of casinos. It's more secluded and less crowded, which can be a plus or minus depending on what you're looking for. The crowd tends to be older and calm. It's relaxing and not a party vibe. 2. The casino is VERY smoky and if you stay in the hotel here, the smoke is in the corridors too. There ventilation needs to be improved. Also the casino entrance is an open atrium that leads to the hotel hallways upstairs which adds to the smoke everywhere. 3. The pool and beach is very nice and chill. There's a bigger pool for families and kids and a separate pool hot tub section for adults alone. The pool is not heated so it's too cold to swim in the winter months but the hot tub is nice. 4. The rooms are nothing special but they're clean and do its job. The housekeeping was interesting as they did come and clean the bathroom and refill the toiletries, but the beds were sloppily made and the pillows simply thrown at the headboard. 5. Service at check in and at the restaurants were fine. The service at Mojave Coffee was great. 6. The casino is a good size with mostly a lot machines and electronic games. 7. There is a movie theater on site and an arcade which is good for kids. Bottom line: it's a fun place to get away if you know what to expect. It's good for casual gambling, laying by the pool, and a no frills yet fun experience.

My initial booking was through Booking.com, but for some reason it got canceled. Martha at the…read morefront desk was very nice and helpful, and we were still able to book a room. I was especially grateful since it was a Friday and things tend to fill up fast. The room was clean, although there was a slight off smell. The sink water pressure was very low and slow, which was a bit inconvenient. The air conditioner worked quickly, but it was either too cold or off...there didn't seem to be a comfortable middle setting. The pool looked clean, and overall the atmosphere was nice. Breakfast was good. The staff was friendly, which made the stay more enjoyable. Despite a few minor issues, I would still come back .

The air in the room was warm and so stuffy. They literally have the AC under their control. They…read moredid provide a box fan so it helped me just a bit. The water pressure was a joke. There was more pressure in the sink. Breakfast was good first day but they never change the menu Pool room was suffocating I will not go stay there again