I bought a $1600.00 Old Country indirect smoker from BBQ Guys , it arrived with the chimney damper broken off. It took them MONTHS to fix the problem !!! I'm very disappointed with there slow response. Luckily im in the construction field so I repaired it myself, at a cost of $30.00 outta my pocket !! There finally sending the repair part. DONT waste your time with these folks your better off shopping else where . I normally dont write reviews but if I can help someone else avoid the frustration I have dealt with its worth it !! read more

Absolutely terrible delivery service Bought a grill and waited weeks being given the runaround on why it had not arrived. I ended up canceling and asking for a refund because their best excuse was that the delivery service could not find my address. I literally get mail and packages daily at the address and you can find it on Google Maps so that was the dumbest excuse ever. read more

I'm not sure how many stars to give them because I think the trouble began with RL Trucking, their freight carrier who covers my area of the country. I ordered a Weber Genesis 335 SE because it packed all of the features we hoped for in one package, and their price was good by comparison. Honestly, had it been available locally, I would have bought it locally, especially in this year that has been tough on local businesses. I knew from the order date that it wouldn't ship for about 6 weeks, steel shortages and all. It actually shipped earlier than expected, and when it arrived, I was home to meet the driver. He dropped it in the driveway, crushed, open box tied to a pallet. I asked if he wanted to wait to allow me to inspect it since it was obviously damaged, and he said "nope, it's yours." Sure enough, the lid of the grill was crushed. Not only had things obviously been stacked on it, but BBQguys opens the boxes and stuffs in all the extras, like covers, grill tools, etc. That weakens the boxes. I called customer service and arranged a pickup of the damaged grill, and a new one was shipped. I was told to hold onto the accessories. A week later, the old one is picked up and the new one dropped off. Much to my surprise, a shattered pallet, an open box, crushed grill lid all over again. Not sure if they shipped it damaged, as a return from another unlucky customer, or if once again RL Trucking worked their magic, but again, a call to customer service to return the item. I wound up cancelling my order outright since I have no faith that they are going to be able to get me a new grill that doesn't arrive damaged unless they contract with a different carrier. Looking at the shipment tracking, the grill was loaded and unloaded a dozen times en route. As disappointing as the whole thing has been, I have to say customer service has been amazing. Pleasant, accommodating, and just great people overall. I'd give the customer service reps 10 stars if I could, but since I'd never consider ordering anything from BBQguys.com again, I cannot give them more than one star. Customer service arranged pickup, but the trucking company never showed up for the final return; kept pushing it back. Meanwhile, I have a grill on a pallet sitting in my driveway, in the way if everything, waiting. So, no grill this year. Maybe next year, one of our local stores will be able to get the model I'd like. BBQguys.com has great selection, great customer service, and good prices. I bet if you can deal with them directly without relying on freight shipping services, you might be very happy, but likely, your package will be damaged by freight shippers, especially if RL Trucking is in charge of moving the package. read more

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I built a full outdoor kitchen and used BBQ guys for my appliances and hardware just under a year ago. When I was sold the appliances, I was told by the sales rep that they had a service team that could do in person maintenance and repairs. I saw this as a huge value and basis for my decision to do business with them, as I was considering a few different companies. Recently, my ignitor went on two of my appliances and when I called the service line was told that they could send me the parts but they did not have the ability to provide service. I was then transferred to the manager whom I explained that her sales rep had told me that service was included, she apologized for the miscommunication but was unwilling to make good on the sales rep's promises. I will never do business with BBQ guys again and would recommend that anyone looking to do business go elsewhere. read more

Still waiting to receive an order I placed an order for a barbecue on May 22, 2023 hoping to have it for a family get together on July 4th. When I ordered it it said it would ship in 24-48 hours. It did say that sometimes it may be a little longer for turnaround. 2 weeks later I checked the website and it said that the grill was on back order but it would ship by June 30th. During the last week of June I emailed the company to make sure it was still on track to ship by June 30th. I got a very nice email back from Janet in customer service who apologized that it was late but she was going to "keep an eye out" for my order to make sure there are no further delays. Today is June 30th. The website says the order is processing. I called customer service and the representative was unable to tell me if they are just waiting to ship, or if they have none in stock. She then said that she will get back to me ASAP with the status. I was of course disappointed since my summer will likely be without a grill (and I easily could have ordered from a different company if I knew they had none in stock). But worse is that I just received an email recapping my phone call with the customer service rep, and the email states that someone will be in touch with me within 3-5 business days with an update. Just awful. I couldn't with any interfere recommend this company. They have been dishonest with me. If they had told me upfront that it was back ordered or if they had kept their website accurate (which would have said that the item was back ordered not that it would ship in 24-48 hours) I would have gone with a different company. Now, on June 30th it will be impossible to find a company with virtually any outdoor grill in stock. read more

Delivery time went from 1 week to 3 months and was told every item would ship at different dates from 3 to 4 months for same island! The customer service did not care or apologize this company is bad go somewhere else read more

Impressive website with lots of fake positive reviews - but beware!!! Be an informed buyer and check out the multitude of Better Business Bureau complaints and reviews below on this and other sites! I purchased an outdoor kitchen grill and beverage center from BBQ Guys on 3/10/20 for $5844.42. I was told it would ship in 2-3 weeks, and my purchase was based on that expectation because I had an immediate need. It did not ship as promised, and while I received a couple emails advising of repeated delays, I was given further false shipment dates and I repeatedly had to follow up when the product didn't arrive. Regardless of circumstances, there is no excuse for the poor communication and incorrect information provided repeatedly without correction or follow-up. Finally the product shipped around 5/21, a full 2 months beyond the expected ship date. When delivered just over a week later on 5/29 it arrived with a broken countertop. I immediately contacted BBQ guys with multiple photographs of the damage was clearly represented and identifiable. I received no response so followed up on 6/4 and was told that same day that a replacement counter section was being shipped to me. I received it on 6/18 and discovered it was the wrong replacement component. Again I notified BBQ Guys that same day and sent a photo/illustration of the incorrect section received and another photo of the section it should have been. On 6/19 I was told the correct part was being shipped. I followed up via email on 6/30 and again on 7/7 and did not receive a reply to either. I emailed again on 7/14 nearly 4 weeks after being told the 2nd replacement was shipping, and finally received a response another week later on 7/23 advising the correct replacement is "on the way" and would be sent out by the end of the following week. I followed up again the next week and didn't receive an immediate reply, however was informed on 8/5 that the replacement had just shipped. It arrived on 8/7 and again was all broken in many pieces. I immediately informed BBQ Guys with photos of the crumbled countertop and unusually did receive a reply the same day stating they would send another - the 3rd replacement - and I was told a 25% discount would be provided for all the trouble. I spoke with the representative "Dana" by phone in addition to email, and this was the ONLY time and the ONLY person during the entire experience with BBQ Guys where I felt someone even cared. I did receive the 25% discount refunded to my credit card, and a week later on 8/14 I followed up again to inquire about status of the 3rd replacement as I had heard nothing further. I received a reply same day advising the replacement would ship 8/26. I heard nothing further and followed up on 8/31. On 9/2 I received a reply stating the replacement had not shipped and they were "working very hard to get your item shipped out as soon as possible". I replied same day restating that I had ordered this product 3/10, nearly 6 months ago, and STILL do not have a non-broken countertop rendering it essentially unusable this entire summer. I asked for further definition of "as soon as possible" and an actual date I could rely on. I did not receive a reply, and inquired again on 9/7. I then asked for the product to be picked up and a full refund issued if they were unable to promptly replace the broken countertop. I received no reply, and followed up again 9/10 and again received no reply. This has been one of the worst experiences I've ever had with any company. Nobody takes ownership, communications are horrible, and commitments made are rarely accurate or fulfilled. Having the original product arrive months late and damaged, then the 1st replacement shipped as the incorrect item, then the 2nd replacement arriving also broken into many pieces is a clear indication their fulfillment operations are as dysfunctional as the customer service. Waiting more than 6 months and still not having a viable product is beyond reasonable. I've again asked for a full refund or firm commitment as to when I will get a correct replacement in good condition, and have received no response as of today 9/12/20. read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

I would give them a zero if I could. bought a $3,500 Blaze LTE grill from them and it didn't work correctly from the beginning. The conventional burners were uneven and the temperature of the grill varied greatly anywhere you put food. I was told it was just a matter of the air shutters which needed adjusting. I've adjusted them every way I can and they still don't work evenly. The sear burner also had issues, which they kept replacing, but would never work correctly. The sear burner would go out a minute into cooking a steak and propane would continue to flow out of it which tainted the meat so I couldn't even enjoy the steak after finishing it with the UNEVEN conventional burners. Many steaks were ruined and their solutions never solved the issue. It was also pretty embarrassing when trying to cook meals for friends and loved ones and having them RUINED by this grill. I've spent OVER A YEAR trying to get this grill working properly BY contacting BBQGUYS and only having replacement parts sent to me. It was also a giant headache to get a hold of them and have to send in pictures and videos of the grill not working correctly. It has never worked as advertised and THE ENTIRE GRILL SHOULD HAVE BEEN REPLACED! Not to mention several pieces of the grill cart arrived damaged leading to a big grill taking up room in my apartment for weeks while they sent replacement parts so I could move it to my balcony. The hood of the grill also came with a dent in it, but that was the least of my worries. I even spoke to the manufacturer of the grill and they were surprised that BBQGUYS didn't make this right. Terrible customer service and a terrible experience. I now have a $3,500 hunk of metal on my balcony that's only good for ruining food. My next course of action is to contact the California attorney general and the better business bureau to file complaints. read more

Went to their Baton Rouge showroom and what a joke. The guy was rude and not very helpful at all. I had $4 thousand cash I pocket and wouldn't buy from this place for any reason. From the look of these reviews they are a terrible company. I'll spend my money elsewhere read more

I have been a customer of BBQGuys for 4 years. I have never been disappointed with their sales and service team. They have always been responsive to my requests. They have always given me the best price I could find....without any hassles. I have recommended them a number of friends and family. I would not use anyone else. read more

I had a customer service issue and took a shot at getting a senior company member to help out. Well, the CEO actually returned our message and went above and beyond the call of duty to make it right. I'm not sure why there are so many negative reviews but I have been extremely surprised with the job these guys did helping me out. Highly recommended. read more

Hope you don't plan on relying on their shipping times. Their website specifically stated that the product ordered would not ship for 7-10 business days after ordering. I understood that and ordered it for a time that I would be at the location I needed it (a window of about a week and a half.) After ordering and paying for the product I got an email congratulating me for my purchase and informing me that the product would not ship for 14 business days! I emailed the company to complain because had they honored their stated shipping time of 7-10 business days, I would have gotten the product to me on time and would have been happy. Instead they simply canceled my order all together. I would have been a repeat and good customer. Loyalty is important to me in my business and life and I treat others the same way. This company does not deserve that. As it turns out, it was for the best. I searched a little longer, found a somewhat local company that was selling it for less and DELIVERY was guaranteed in less than a week from ordering. read more

BBQGUYS I have to say that these guys suck. They charged my card on the 17th of April and they have still not shipped my grill. I am going to contact the BBB about their practices. I am now going to dispute the charges with my CC company. I don't believe they are very reputable. Do not use them, ever! Yelp should add the ability to give zero stars. That is exactly what they deserve. Buyer beware, please! read more

Never got my BBQ. Waited 2 weeks. Never even received an order update. Emailed and had no reply. Waited on the phone over 20 min each time I called. Finally after 18 min got thru on the online chat. Useless. I know they are working from home, but what good is a business that has not contact support and can't even provide order updates. Finally cancelled my order. If you expect an order for a special occasion or for a specific date , shop elsewhere. read more

Total Scam Company. Ordered a new Napoleon 665. They dropped it on the driveway, all 250lbs of it. I took off the box and the grill metal was so damaged the lid doesn't open or close. I have called, sent the serial number twice and no hep in fixing or replacing. Avoid this store!!!!!! read more

BBQGuys - Damaged backing and lid - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Do your homework before placing an order with this company. I ordered a new Weber Genesis S-435 grill from BBQGuys online on Memorial Day sale. The price was inline with competitors but they had a package for a free Weber iconnect so I went with them. All over the site they advertise "free shipping over $49!" and "order ships within 24 hours". I checked my order the next day assuming it would be getting ready for shipping but there was a "order on hold due to customer request" status on the order status page. I called to understand why my order is delayed since I didn't request any hold. They informed me that my zip code is a high cost freight zone and they were requesting quotes to get it shipped. They assured me they'd have it sorted by end of day. This happened for two more days until I received an email that I'd have to pay $585 extra for additional freight fees to get my order or drive 45 minutes away and pick it up myself. After speaking with the customer support rep Jessica, and support specialist, Jennifer, (who both had a ton of attitude in their communication with me) I cancelled my order as they were willing to do nothing to accommodate this inconvenience except offer their apologies. What kind of company operates this way and provides this poor level of customer experience? I How can you advertise one thing and then slap significant fees on the customer after the fact? Please do your homework and don't order from this company unless you know you'll avoid this trap. read more

Looks like I should have read these reviews prior to ordering my grill from BBQGuys instead of Amazon - seems my situation was predictable. The ordering process was easy (online), shipping reasonably quick (10 days). Crate & box appeared to be in good condition. Upon opening the box, the dome of the Kamado ceramic top was split across the entire width! I've called (no answer, endless hold), texted, and emailed. These things can happen (shipping damage) but there should be a quick resolution for returning & re-shipping a unit. Only an auto-response message back "we'll get back to you". Well, you haven't and it's now been 8 days. COVID aside, there is no excuse for not responding to existing customers. Stop advertising (flooded with pop-up ads) or taking new orders until you resolve the open issues with current business. Disappointing! read more

I purchased a number of items and every invoice I had leasing up to the final purchase included bonus tools and seasonings. When I got my final invoice, those were not included. When I inquired, I was told the bonus ended prior. But my last invoice before the purchase included them after the alleged cut off. When I asked them to honor it, I was refused and not politely. I was sad and frustrated. read more

DO NOT DO BUSINESS WITH THIS COMPANY - EVER! Purchased a couple thousand dollars in product, one of the items did not fit because they had the wrong dimensions listed on their website. They are trying to charge me half the cost of the actual item for return shipping, when the problem is because of wrong information on their site. They went so far as to email me claiming their website contained different information that what it actually contained. I am left with having to file legal action against the company. They are dishonest, and do not care about their customers in anyway shape or form. Please buy your product from ANYONE but bbqguys.com read more

Got a Traeger grill with a free cover and free pellets. Delivered when expected. Terrific grill.

I don't even know where to start. I' bought outdoor heaters and they were the wrong type for my residential pavilion. There was no guide to buying them. The heaters were delivered on a pallet that was huge and left at my house. My contractor said they were too hot and too dangerous for my pavilion and a huge fire hazard. Called customer service and they started the process for my return. I was informed that for the return I had to strap the heaters back on the pallet. I threw the pallet away since it took half of the garage up. So I had to go and search for another pallet and buy a strap to strap the heaters on the pallet. No easy task!!! I'm just a mom not a shipping company. Then I got the schedule to pick up the heaters. 10am to 5pm. It is now 4:05pm and they have not shown up. this has been a huge disaster! read more

Be warned, If you order from them they might give you extra chores!!! I ordered a grill and a side burner. It came on a pallet. I did not order the pallet. I don't want the pallet. The delivery company would not take the pallet back. Now. I am stuck with a pallet and have no way to dispose of it. If their website was clear and said 'hey, we're going to force you to be the new order of a huge pallet' I would have just gotten the equipment from a local store. read more

Wish I could give this a -1! Worst service ever. Would not recommend ordering from this company. To get a return email is practically impossible without emailing 3-4 times or going to chat and forwarding emails. I ordered the grill before Memorial Day(5/23). It is June 4th and still do not have it. It has been sitting in Denver from 5/25 and no one bothered to call to schedule a delivery. Now scheduled for 3/14 almost a month later. Do not patronize this company. Give your business to someone who cares. Take it from a small business owner, who does. read more

Nothing takes this long to ship. 6+ months??? You can literally go to the moon and back in the amount of time it takes bbqguys.com to ship the product they are more than happy to advertise/charge/bill you for. BUYER BEWARE!!! IDNGAF if bbqguys advertised Eli and Archie Manning as being good upstanding folks. The fact is that bbqguys cannot deliver the products they are more than happy to sell you. THIS WEBSITE IS A SCAM!!! DO NOT ORDER!!!! BUYERS BEWARE!!! Save yourself the time, money, and hassle. Find the same (or better) product elsewhere. BBQguys will just string you along with zero satisfaction. read more

What an absolute disaster. Their website falsely advertises that the have items in stock and will ship in 1 to 3 days. I called and talked to a sales representative who confirmed that all 3 items - a pellet grill, a gas bbq and a charcoal bbq - over 10,000.00 in all were in stock and would ship in 3 days. I gave her my credit card and immediately got an email confirmation of the order and that it was processing. Then I got an email from another rep that said two of the items were backordered, which i immediately replied back and told her that i was verbally told they were in stock. She said that it would ship in a few weeks. I am now on my 3rd expected delivery date and have lost 2 months. So infuriating to be lied to and misled. DO NOT WASTE YOUR TIME OR MONEY. Read the reviews and BBB reports and do not make the same mistake that so many of us have made. These guys are HORRIBLE read more

Spent big money for what the salesman claimed waste there top of the line blaze grill, the egg shaped one. I was also told it's there own brand, later found out it is a Chinese brand but that's not what upset me. After putting it together I found some issues, but despite being told by the salesman that they would stand behind it, read the warranty in the attached picture. It basically says, if you assembled it, you can't take it back, if you used it you can't return it. If as a customer, I can't return anything after assembly I g it, to me that means you simply don't take returns. How would any customer want to buy if there is a no return policy on anything assembled. The quality can't be determined until it IS ASSEMBLED! read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Admittedly, this has been a very frustrating purchase for me. I was originally given a quote stating my purchase would ship in 5-7 business days. I then got my receipt that said it would be 6-8 weeks. After a discussion, it was revealed that I missed it by 7 purchases, despite my quote. Then I received an email in early April saying that my purchase wouldn't be shipped until June, a month later than the last promise. In that same email, I was informed that I would receive weekly emails with updates. After a month, I received my first email update and it was to inform me that it will ship no later than July 9th. How am I not supposed to be frustrated and disappointed? The person I was originally in contact with and sent me the quote is not the current person that has contacted me. I have already purchased accessories for my grill and BBQ Guys have already charged my credit card for the full purchase amount. So, BBQ Guys are receiving interest on my money instead of me and I still have no product. At my current rate of return I could earn $70-$80 on the purchase amount before I receive my order. Additionally, half the BBQ season will be over by the time my order is shipped. At this point though, I feel stuck to wait this out. Like I mentioned, I have already purchased additional accessories that are specific to the grill I ordered. Unless you are willing to take those back and reimburse me for them I am left with waiting. With the exception of a Kickstarter project that stole my money and never materialized, I have never had a purchase go this poorly. read more

Buyer Beware. I purchased a BBQ from these guys online. The delivery service they used to deliver the BBQ was terrible. They must have stocked heavy boxes on the BBQ. When it showed up it was damaged. The driver was super rude also. Delivery services reflect on the business who chooses them. So we called the BBQ Guys to let them know the BBQ was damaged and we wanted a full refund. They had us send pictures of the damage and they submitted a request to pick up the BBQ. So here we are: They picked up the BBQ 2 week ago and we've been reaching out to them for our refund and still NOTHING yet. We've called the bank and they've opened up a case for us. To this date: No refund back from them. Just so you know: We ended up buying the same BBQ from Ace Hardware who built the BBQ, Delivered it and set it up for free if your a Ace Hardware member. We are loving the new BBQ from Ace Hardware! Update: As of 5/18/2020 - Finally got our refund after two plus weeks. read more

I was purchasing an important gift for a family member. This was a high end grill that we saved for. When it arrived it was clearly a second. The packaging was a combination of busted styrofoam and warehouse trash. Go to a reputable dealer and safe the pain. read more

They really kinda suck. I ordered a $1500 Traeger. They used a really bad delivery service and did a poor job of coordinating, leaving the onus on me to schedule. Their customer service is corporate is h*ll, too (meaning you wait forever on the phone while listening to horrible jazz). read more

Ordered a grill that came to me damaged. Tried reaching out to them via email and also call no response. This company is super shady. If you have any issues with them, and can't get it resolved - call your credit card company and do a charge back. Hit them in the pockets. These scammers need to be out of business. Look at all the other terrible reviews. read more

Trying to buy some appliances. I spoke to a sales person, he told me that everything I needed were in stock.... until I made the payment. Then there's no in stock. Now I have to go through for the refund process... hours on hold with costumer service. Amazing. read more

This spring we added a patio and outdoor kitchen. After shopping around via google I called a few different retailers to discuss my needs and requirements. BBQGuys were the only retailer o take time to listen to my needs and they help me make the right selection, right for my needs, not their sales. Absolutely would and I have recommend them to others. Thank you read more

We purchased a Genesis Weber grill from BBQ Guys and there service was great and delivery went perfect. Great grill great service.

Ordered a Weber grill and accessories on July 6, received everything by July 12. Fast and easy! Would definitely order from them again.

Wish I had seen their rating before I placed my SECOND order for the same product that never ships out. I just get an email stating they are trying their best to get the manufacturer to ship out the product. Such bad service and such a horrible way to do business to take money and know you cannot ship out the product. I cancelled the order two days ago and just had to contact them again. I will not do business with this company again. read more

Should have known better. Few years ago I had difficulty with BBQ Guys and their complete lack of customer service. On July 4 I ordered a grill that was on sale and promised to ship within 24 hours. Grill dud ship from So Cal on July 6 and arrived Portland area July 8. Great! I was expecting, as indicated on the tracking portal, a July 11 delivery. Nope. Every day I check the tracking portal and the expected delivery date is bumped another day. Now expected July 15. Doubt I'll get it. The warehouse it is in is literally 5 miles from me. No calls. No explanation. I had made plans based upon the info I was provided. I have reached to BBQ Guys; however, the return email promises a response in 3-5 days. I have disputed the charge with my CC and will buy at my local Costco where the item is in stock and $100 cheaper. Buyer beware. read more

Good prices on replacement parts. However, they require 5 business days to package anything. After 6 days and no shipping notice, I canceled my order and bought elsewhere. If you don't mind waiting up to two weeks it's fine. read more

After purchasing my house I needed to replace the barbecue. After looking at Several local retailers I saw the savings I would get from BBQ Guys. Everything arrived on time. A month ago the light switch went out on the barbecue. I called customer service and they were extremely helpful and friendly. They asked that I send a picture of the problem. I sent a video showing that the light switch would not stay on. They were able to view the video but needed to forward my attachment to Blaze and we're having difficulties doing so. When Melissa became involved the switch was sent right away and a nice gift. Great support read more

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Ordered for Father's Day. A couple of days before the day, receive email saying it's backordered, do I want to cancel!! Said no and received follow up email a few days later it would be sent the next day, it was in the warehouse now. 3 days later still showing as backordered and not shipped. Replied to email advising me it would ship, no response from anyone. Called today to cancel and was told it was backordered - so I was told false information about it being shipped. I'd never order from them again. One and done. Found same thing on Amazon $25 less - should have gone there first. read more