We moved into our house a few years ago, and contacted Beantown Chimney sweep for an inspection and cleaning. They recommended we install a chimney cap to keep out rain and wildlife, because we did have feathers in the downstairs fireplace when we moved in. The technicians, Ian and Gary were extremely informative, professional and pleasant. They explained the workings and design of our 3-flu / 2 fireplace situation. They outlined our options for maintenance and improvement honestly and with no pressure. We did have some unusual issues with smoke, and they worked with us to resolve the problem. They came back twice and demonstrated an effort to correct the problem and insure that were happy. It is true that Beantown Chimney sweep goes above and beyond to satisfy their customers. We are very happy that we chose them and will highly recommend Beantown Chimney to our friends and family. read more

Have you ever found birds in your fireplace? Keep your chimney clean! Beantown Chimney shows up on time! They are clean, profesional and get the job done. Preventative chimney maintenance both pre and post season can save you money in the long run. I highly recommend them. Thank you, Leslie read more

Just had Beantown Chimney come and clean our chimney and can't say enough good things. Scheduling was fast, everyone I spoke too was polite and Gary spent alot of time with us explaining the process and the repairs that were needed. Very courteous, professional and did a great job! Highly recommend!! read more

They rescheduled my appointment twice. I waited month and a half for them to come. Yesterday appointment between 9 and 10 am was confirmed. Today 1pm somebody called and cancel appointment, no apologies were offered. Please don't use this company!!! read more

This review is for my home in Cambridge. In the last storm some bricks fell into the chimney and shook loose *decades* of soot from the oil boiler in our 3 family home. Beantown was terrific on the phone, explaining the options, costs, and helping decide on whether I wanted emergency or standard service. There was no pressure or upsell, just helpful information. When they came out, they called before they arrived, showed up on time, assessed what I needed and got to work. Nice guys, smart and professional. We decided on some short term steps with bigger work (a liner and remortaring some parts) in the future. I highly recommend you clean your chimney regularly and you call Beantown. read more

Out of Business(?). I have used them for several years and they have always been great but this year when I got a spot on their schedule they didn't show up and no one called. I tried texting and calling but no reply. I tried emailing them from the site and it got bounced back so I don't know if they are out of business or just not responding. I guess I'll need to find a new company to work with! read more

Scam. Paid $150 for an inspection. Never received the report. Called them every day for a month, no answer. Complete scam.

Working with this company has been a headache. I called them to do a sweep and then give me an estimate for some additional masonry work that was needed. The sweep was $150 more than what they told me over the phone. I could get over that, but the guy left without giving me the estimate, saying I would get a call the next day. Usually they give you the estimate right then and there, so I thought that was a little strange. I never got the call. I called them several times and each time they insisted thy would email me the estimate the next day. Finally I sent them an email to make sure they had my email address so that would stop being used as an excuse. Three weeks later my email gets responded to with "Did anyone ever give you the estimate?" I said no, please just give it to me. A day goes by and then I get another response that says they'll email it to me monday. Now it's been 4 weeks and guess what, I never got that estimate. At this point there is no way in hell I would ever hire them. Just imagine if there was a problem with the work they did and you needed to contact them. read more

Made appointment a month in advance (earliest available) for a chimney sweep + inspection. Contractor called day before to confirm appointment and two hour window in which they would arrive. Day of appointment they were a no-show. No call or explanation whatsoever. I would look elsewhere if you value your time - this business clearly doesn't. read more

I recently purchased a condo with a wood-burning fireplace; the home inspector strongly encouraged me to have it professionally cleaned before use. Poking around the internet for providers, I saw that Beantown Chimney Sweep had a perfect 5-star Yelp rating, so I figured I'd give them a shot. I was not disappointed. The woman I spoke to on the phone for scheduling was super friendly and helpful with the scheduling (including giving me a confirmation reminder call the day before). And the two-man team of Gary and Nick that came to perform the service was equally professional. They gave me a heads-up call when they were en route, as I had requested, and they showed up within 10 minutes of the start of promised arrival window. Gary gave me a complete explanation of the features and working of my fireplace (which is a factory-built insert, rather than a traditional masonry kind like I was familiar with) and furthermore examined my basement to check the furnace flue liner as well as the fireplace one, all as part of the comprehensive service. His patience in answering all of my questions was really appreciated, as I feel like not only did I get my fireplace cleaned, I also received a gratis lesson in how my house's systems actually work. They did the job in under an hour, and the cost was exactly what I had been quoted. And not a spot of ash or soot could be found in their wake. A job excellently done! read more

I wouldn't recommend this company at all, they rescheduled an appointment last minute they had with us and then showed up late to the new appointment. The gentleman who came was not very friendly/professional at all! Also seemed a little overpriced. I will look elsewhere!! read more

Beantown Chimey installed a Chimney Liner when I first purchased my home in 2010; after a bad experience with a Groupon Chimney Sweep, (who tried to convince me to pay to have my chimney lined again), I had Benton Chimney return. Gary the owner came and was so nice and explained everything to me, answering all my questions. He cleaned everything and then provided me with advice on how to maintain my wood stove. I couldn't be happier with the always professional service I have experienced with Beantown Chimney. read more

Horrible customer service! Do not use this company, they no showed on us 5x. The only reason we didn't use someone else is because we're waiting for them to finish a job from weeks ago. No call back when I left messages for the manager. Shame on them, worst company ever!! read more

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I hate to hammer locally owned companies but this company, Beantown Chimney Sweep, is bad. I originally scheduled an appointment with them a few weeks ago and we agreed on last Friday. I got a call last Thursday letting me know that the sweeper couldn't make it due to van troubles so we agreed on Monday but I got another call on Sunday letting me know that the van still hadn't been fixed so I gave it another shot for today. The guy showed up just now. He thought he was doing a chimney sweep which wasn't the case. I only wanted a price for a bunch of chimney work which included some pointing work and a cleaning but he kept on harping on a $99 inspection fee. There is no way in hell that I'd pay $99 for a company to tell me what I already know. He still wanted to perform a $189 chimney sweep that I didn't order. I kindly told him that I was all set. I would not recommend Beantown Chimney Sweep. read more

Took 3 weeks to get an appointment charged me $300 for not doing much and the problem was not resolved. Then kept cancelling my follow up appointment for 2 weeks. Had to call another company which came out the next day and was able to fix the issues. I would've liked to give them a good review but they don't deserve one. read more

Don't bother. I called this company and left a message with their answering service more than a week ago and they never called me back.

I don't have nearly enough words to describe how wonderful my experience with these guys was. I had Gary over to do a chimney sweep; he took one look at it and said, "I'm not charging you for this, this chimney is perfectly clean." (we just bought the house and wanted to thing swept before the winter). It did, however, need some work done to it. Gary's estimate was literally half of what some other company's wanted and hundreds less than others. His work was professionally done, he cleaned up after himself and we couldn't be happier with the results. You can believe that I will be calling him next year for our annual sweeping. read more

We just bought an old house in Newton with a pretty suspect fireplace and chimney. Gary and his crew just finished fixing everything up. They were incredibly courteous and professional, charged a fair price, and did a fantastic job. I wouldn't hesitate to recommend them. read more

We just purchased an older house with a fireplace that needed some work before we could use it. The company was very accommodating with our work schedules, very prompt, and reliable. We had a liner replaced, had the chimney cleaned, and had a rain cap put on. We are extremely happy with the work and the price. I had compared other companies prices and Beantown Chimney's were the best prices. Would highly recommend! read more

I have used this company. What I have learned is that a Chimney Sweep Company needs to be CSIA certified. This ensures that they are up to date with Industry Standards. If a company is going to do any repairs they should pull a permit. If they are not willing too pull a permit then you should be cautious and ask more questions. I learned this the hard way. read more

Fantastic! I was dreading getting my chimney cleaned. If I had known it was going to be this painless, I would have done it much sooner! Ian and Gary were professional and very clean. They will alert you to any issues in your chimney and let you know about anything to keep and eye on in future. Their price of $169 was very reasonable. read more

I scheduled an appointment to inspect my chimney (fairly newly purchased house). He showed up on time, gave a courtesy call, and was very pleasant in person. He cleaned up afterwards and left recommendations on some work that the chimney desperately needed. The quotes were reasonable and even provided instruction on some work that I could do myself to save costs. I'll be coming here for all my chimney needs from now on. read more

Did a great job... did exactly what they said ... from being on time, pricing & no mess.... very pleased and would highly recommend them to others read more

We had Beantown come out to clean our chimney, and then to install a liner and new rain cap. The people that came out to do the work were knowledgeable, friendly, and kept our house clean considering what a mess our fireplace was. However...actually scheduling to get them out there was a nightmare. Twice the woman who schedules gave us the wrong day, so we'd take time out of our day to wait only to have no one come. When we originally called to schedule she didn't take our credit card for a deposit, which she never asked for, and gave us an appointment date. So when we called to find out where they were, she acted surprised why were calling and informed us she cancelled our appointment because we never paid. Well, had you told us you needed a deposit we would have been happy to do so. At one point we ended up talking to the office manager who made it seem like this scheduler was close to being fired, so hopefully they've done this, but I won't be calling back for service. read more

I have honestly never experienced a business like this. We had them come out to look at our chimney and do some work for us - if it stopped there this rating would be much different. After our first fire our basement filled with smoke. We immediately tried calling them to have them come back,however, their phones were all disconnected. After repeated attempts at contacting them (2 different phone numbers and email) we finally connected and they said they could come out. They did not show up on the scheduled date and did not call. Again when attempting to call the phone was out of order. After another week we connected and scheduled another appointment - again they did not show up with no call. I finally connected and they apologized and scheduled a repeat appointment - called to change time multiple times and have yet to come fix the problem. I have NEVER been more frustrated and have yet to have our issue resolved! read more