I have passed by this spot since their opening. I'd been meaning to try this place. My mom and I…read morecame here for the Mother's Day promotion. Staff checked us in via tablet alongside lemon-water. It's a tight lobby. The restroom is straight past the rooms in the back- to the left. Once it was time for my appointment, I was taken aside to discuss service needs. Once were in session, the sound of the ocean was played. I elected to have the Swedish Massage by Denise. A warmed towel, rod and heated lavender scented pillow were all incorporated. My neck wasn't feeling the massage headrest long term. So, I moved myself onto the bed completely. Do what you gotta do. The massage was helpful for releasing some knots around my shoulders and overall circulation. I also added the under eye patch treatment. The rooms are a curtain away from each other. So, note that once back near and/or in your room that the staff communicates in hushed whispers. I wasn't quite sure when the appointment was to start and finish. I feel like I blinked and it over. There's no lingering pain which is awesome. Parking available in the retail lot. Happy relaxing!

Great deep tissue massage - good amount of pressure nice quiet space with sounds of the ocean…read morelightly playing. Clean facilities - therapist and front desk were very friendly and offered up suggestions with the therapies and membership. Love that my friends and family can use my credits if needed and any guest I bring gets my discounted pricing - great deal!

Everybody is so welcoming and nice, the place is very clean and professional. Caleb for the stress…read morerelief massage, I feel like a new woman.

A great massage and a lovely, relaxing experience. They took me as a walk in and I only waited a…read morecouple minutes. The therapist was nice and professional, led me to a very serene room and gave me a great massage.

The massage session was relaxing and professionally done. The therapist was attentive and used good…read moretechnique. The only minor issue was that the room felt slightly cold during the session.

The massage was done with care, and I felt relaxed afterward. The therapist used good technique and…read morepressure. The only minor issue was the cool room

The most gentle mani/pedi experience I have ever had. Extremely gentle and relaxing! Book with Anh.read more

I had a wonderful, relaxing facial yesterday with Ambar. She is professional, friendly, and…read moreknowledgeable. And Hiatus is a great spa, highly recommend.

I've had massages here twice now, and both times have been heavenly. The massage therapists really…read moreunderstand the body and know how to find and work out your knots. They're also very attentive to pressure and will adjust accordingly, which I really appreciate. I walk away feeling so much lighter every time. I usually get a combination of Thai and Swedish massage, which has been perfect for me. The space is clean, calm, and comfortable, and it's easy to find. Just note that it's on the second floor. The prices are very reasonable for the quality of the massage. I've had such a great experience both times and highly recommend this place!

I got a deep tissue massage here, and unfortunately, I wouldn't recommend this particular massage…read more During the massage, I was asked if they could walk on my back. I agreed because I thought it would be a more controlled, therapeutic technique, but it ended up being extremely intense and made the experience uncomfortable. There was also a language barrier, which made it difficult to communicate that the pressure was too much or explain what I wanted. My husband also got a massage and felt that the pressure was a lot. This may be a good fit for someone who likes extremely deep, intense pressure, and I can't speak to their other types of massages, but I personally would not get the deep tissue massage here again.

Today was my first time at this spa and absolutely loved it! Brenda was beyond amazing and that was…read moreby far one of the best Swedish massages I've ever gotten. Will be back for sure!

It was 30 minutes from my house but so worth the drive. I loved this experience. It was a great…read moreBirthday thanks to them. They were so courteous and sweet and I loved every minute.

Swedish massage with Tristian was amazing. Perfect pressure, no pain, and he worked through some…read morereal knots in my neck and shoulders. Space is beautiful, tranquil, and relaxing. Not a ton of amenities, but everything you need for a quick reset during the week. I'll definitely be back!

I booked a massage and I didn't get a massage…read more So why am I giving it 5 stars you ask? The service. Vivian the manager was great. Backstory: I am in town for my friends baby shower. She's 41, this is her first baby. It will probably be her ONLY baby. The women's body is crazy like that. Happy I'm able to decide what I want to do with my body. Tangent. I booked 2 massages. A maternity one and a regular Swedish massage. My friend goes in right before the appointment time. Perfect! My turn is coming right? Someone calls my name. Oops. She meant Catherine. Not Caroline. Idk that mistake happens often. I know because I have a sister whose name is Catherine. So I sit down. 20 minutes after my appointment time, the manager comes in and tells me the therapist didn't show up and they're fully committed today. (No wonder they confirmed the appointment a million times) she basically said "you ain't getting your massage today" but, nicer, wayyy nicer lol Am I annoyed? 100% Am I irritated? Totally I text my husband who is the rational one in the relationship and he said "give them some grace, it's not their fault someone didn't show up to work." He is right. They totally made up for it. I did the halotherapy which is this salt treatment thing and we got 2 pedicures. She even ended up comping my friends massage. The whole thing was comped. Honestly, she didn't have to do that. I could sense that she REALLY felt bad. Sometimes people apologize because they feel like they have to and it's not genuine. She was genuine. If I was a local, I'd come back just for the service. My friend loved her massage and really that's all that matters. (I have one scheduled in San Diego at the end of the month anyways) #firstworldproblems I hope my therapist is okay.

Had to do something extreme to deal with the shoulder/arm & wrist pain I have been suffering for…read morethe past couple of months. My weekly chiropractic visits weren't getting the job done, so, on the recommendation of my chiropractor, I searched for a massage therapist in the Addison area that had sports massage expertise. Having searched the Yelp ratings in the area, I chose Relax & Heal Massage. I called Michelle and was fortunate to get a next day appointment. She was very professional, patient, and knowledgeable explaining the differences in techniques. Once she began to work my arms and wrists, I immediately felt the tension released and experienced a great sense of relief. After a solid hour of upper body work, I got dressed and could feel an incredible difference in the way I felt. Michelle has an awesome gift of managed strength with control, coupled with technique and the gentlest disposition. I have been to several massage therapists over the years, but none could hold a candle to the care and treatment I received at Relax & Heal Massage by Michelle. She is worthy of your consideration and I highly recommend her.

Excellent service! Professional friendly. Was very relaxing. Strongly recommend to anyone.read more

I booked a couples massage on Feb 14th 1st off the Massage was very average it was just oil…read morerubbing. 2nd I went to pay and they took the amount off of my card, the lady at the front Krystal sweared up & down that the payment did not go through and that she would not let me leave unless I proceeded an additional payment in that same amount. I finally processed the 2nd payment because I did not want to be there all day. 2 days later both transactions moved from pending to posted. So I was double charged, l've been trying to get in contact with the spa however now they're not answering the phone other than when I talked to them that morning and they claimed that they would contact me later. This is very unprofessional establishment.

Awful customer relations. Major miscommunication of date and time of a facial appointment. Spa…read moremanager charged a 'no show' charge and refused to refund despite being a longstanding Hilton Honors member and guest of the Highland with 4 more years of frequent visits. (Spa manager is defiant and front desk personnel was incredibly rude.) To boot, no one ever apologized nor made any concession for the future. Would not recommend this facility. They are wildly desperate to charge guests and incredibly unyielding in their operations. Horrible experience.

Went here for my Birthday. I had dinner, it wasn't as crowded, some of the same individuals, that I…read morehave seen multiple times before, but I assume they have good taste as I do.

The Ritz-Carlton Spa Dallas: Almost $500 Per Person for the Ultimate Minimalist Luxury Experience…read more For my husband's birthday, we wanted a little five-star escape without flying to Hawaii or Fiji. So we booked two 100-minute couples massages for four people--almost $500 per person--and were promised something special in the Magnolia Room. Babysitters scheduled. Work phones muted. Husbands organized. Paradise, here we come. **11:00 AM -- Welcome to Paradise** We arrived to smiles and were told we'd be escorted to Magnolia after changing. Eventually, the ladies made it there. Our husbands did not. Apparently, "Couples Massage" at The Ritz begins by separating the couples and seeing whether they can eventually locate each other. Luxury team building. Magnolia was lovely: peaceful, elegant and so corporate-looking we had an urge to check our work email. The birthday refreshments? Gummy bears and sugary pretzels in glass vases. Nothing says "five-star celebration" quite like the CVS snack aisle presented in crystal. About 30 minutes later, our husbands finally found us. Champagne? No. Mimosas? No. Birthday setup? No. But perhaps we misunderstood. At The Ritz, **YOU are the celebration.** Why need champagne when you're breathing Ritz-Carlton air? Please be grateful. **12:00 PM -- FIND YOUR MASSEUSE** Massage time arrived. Our therapists did not. So began another complimentary Ritz amenity: "The Great Masseuse Scavenger Hunt." Eventually we found our way back, only to sit in an almost empty waiting room while therapists walked past us for about ten minutes, apparently looking for us. Perhaps invisibility is another complimentary wellness treatment. Finally: our luxurious 100-minute full-body massage with CBD oil and aromatherapy. **Welcome to Minimalist Urban Chic Massage™.** My request: firm upper body, medium lower body. My left arm? Apparently unnecessary. My right leg? Optional. My back? Touched so delicately I wondered if my therapist thought I was antique porcelain. Warm towels on my feet? No. Under my neck? No. Cold feet? -Customer responsibility. Cold neck? - Poor planning. Why warm the back muscles when we're barely going to massage them anyway? Efficiency. My massage ended before my husband's, leaving me sitting cold, listening to relaxing music and thinking, "I hope our friends are having a better experience." They weren't. My friend's husband came out with visible scratches on his back, which he said came from his therapist's nails. Now THAT is personalized service. Some spas charge extra for exfoliation. Apparently ours was included. **BUT THEN CAME CRAIG.** We didn't complain at the front desk because I didn't want to ruin my husband's birthday. I called management afterward, expecting someone to care. Enter "Craig: Defender of the Ritz" -- a man whose loyalty should be studied by military historians. I explained my massage. Craig defended the Ritz. I explained our friend came out with scratches. Craig informed me their therapists don't have long nails. **CHECKMATE, CUSTOMER.** Perhaps our friend scratched his own back while lying face-down. Perhaps a small woodland creature entered the treatment room. We may never know. I expected, "I'm sorry. This isn't the experience we want our guests to have." Instead, I felt questioned and dismissed. If the Titanic had Craig aboard, I imagine him standing proudly on deck saying: "With all due respect, ma'am, our ships don't hit icebergs." Craig, we salute you. Almost $500 per person taught us about "Minimalist Ritz Luxury" less massage, less warmth, less celebration, less customer service. More gummy bears. Luxury isn't marble, robes or a famous name. It's attention to detail, making guests feel cared for and listening when something goes wrong. And luxury isn't charging almost $500 for a massage because the building says Ritz-Carlton on the outside. If you're looking for paradise without leaving Dallas, keep looking. But if you're looking for an almost $500 massage, a complimentary scavenger hunt, optional body parts, cold feet, mystery scratches, CVS snacks in elegant glassware, and the opportunity to debate your own experience afterward... The Ritz-Carlton Spa Dallas has you covered.