Not disconnect between google and yelp reviews - this is because sales rep are really pushy,…read more urging people to post a google review at end of sales process. Guess what - sales rep only pushes people who think they had a good experience to post google review. Also, their compensation is tied to google reviews, and the rep is doing whatever is the culture of the business. I was subject to classic bait and switch, besides numerous other questionable tactics (hold your credit card anyone). Only reason I am rating this business as two stars is that when confronted with solid documentation, they agreed to make some amends. It did take approx 5 months to get closure. There service center was worse. Service tech told me I needed an engine flush for a 2011 camry at 50K mi servicing. Charged me over a $100 extra. When I got home, found out that was not required. Called service center, and they told me it was needed for cars driven in 'tough' conditions. Well, agent never asked me how I drove my car, or whether I towed anything. More importantly, even the tough-conditions service requirements dont require the flush. Needless to say - not going back.

Toyota of Westchester is dishonest and misleading. During my vehicle purchase, I was told a dent…read moreand fabric warranty was mandatory, which is not true. I was later promised a refund and told it would be applied directly to my loan principal. I was repeatedly told to "wait until the next billing cycle." I did this four separate times, following up after each billing cycle, and each time I was told the refund had been processed and would appear on the next statement. After four billing cycles with no refund, I contacted my loan company directly and confirmed that no refund was ever initiated. Whenever I call the dealership, I am routed to the sales manager, who says only the general manager can resolve the issue. Despite repeated requests over four months, the general manager has never returned a call. This dealership lies, delays, and avoids accountability once the sale is complete. I strongly recommend not doing business with Toyota of Westchester.

I'm at a loss and could really use people's support. I want to share my story so others are aware…read moreand, hopefully, to find some relief from this overwhelming situation. On February 7th, 2026, I purchased a used 2024 KIA FORTE GT from Yonkers Auto Gallery. The car had only 19,000 miles on it, and I thought I was making a smart choice for my family. Unfortunately, just a week later, the car broke down on Route 9 and had to be towed because it wouldn't go more than 10 miles an hour. The check engine light came on, and it was diagnosed with a gas pedal malfunction. When Dutchess KIA did a deeper diagnostic, they found the car flooded when it rained, chewed wires throughout, and even dead mice inside. The wire harness and all the wiring need to be replaced, and the computer system shorted out twice. On top of this, I recently lost my parents and have taken on the responsibility of their home and everything that comes with it. The emotional and financial weight of managing their estate while dealing with this car nightmare has been almost too much to bear. This whole experience has been a nightmare. I've contacted the BBB, attorney general's office, DMV, and lemon law lawyers, but I'm still waiting for answers. This situation has already cost us thousands of dollars, and we're struggling to keep up. I've missed important calls about this matter because of my work schedule, and my husband lost work because we had no car. We even had to take out another loan just so he could start working again. In the meantime, I lost my job as a preschool teacher of 23 years due to the mental and emotional stress this has caused. Saying goodbye to my second home and dealing with the loss of my parents has made things even harder. Knowing that a dealership can get away with something like this is heartbreaking.

I bought a car and was promised a missing part before I left. It's been over a month with no…read moreprogress. I've made multiple attempts to contact them. I'm certain there's better business elsewhere.

DO NOT TRUST THIS DEALER…read more They sold me a "certified pre-owned" Subaru with bad brakes and tires. All CPO vehicles are supposed to be up to certain standards and they indicated on the checklist that these components were good. However, when I brought my vehicle for routine service 10 months later my mechanic found that the tires were worn to 2/32nds and brakes to 95% of wear. This was only after I put 5,000-6,000 miles on the vehicle driving on local roads and highways -- simply not enough time or miles to bring the vehicle from acceptable wear to urgent need of replacement. Attempts to address this directly with the dealer were very difficult as the sales manager Dan Pantori refuses to pick up his phone, return messages or emails. I was forced to eventually go through Subaru of America's customer advocacy department in order to get a response, which was that they they would do nothing since the vehicle passed their own in-house inspection. I am currently in the process of looking at legal courses of action since I believe this was gross mistreatment and I should not have been forced to pay for new brakes and tires on a CPO that was owned for less than a year and used lightly since purchase. I would strongly suggest staying away from this dealer. They are not trustworthy and not helpful. Update: The dealer reached out after posting this review and said they wanted to "rectify" the situation. I am awaiting a check for the amount owed for the new brakes and tires.

Waiting time is horrible!!!…read more Before scheduling I ask about wait times and was told the most I would wait was 30 minutes. I was scheduled for an oil change at 1030 am (which I was on time for) and it's now 1 pm and my car is still not ready.(it's 1pm). When I ask about a car was I was told that it would add another 2 hours to the wait, so if I decide to wait that would probably mean I'll be leaving here about 5pm from 10:30am, never again!!!!!

I recently visited the dealership to look for a new car, and I was extremely impressed with the…read moreoutstanding customer service I received from Ken in sales. From the moment I arrived, he was friendly, professional, and genuinely attentive to what I was looking for. Ken took the time to explain all my options clearly, answered every question with patience, and never made me feel pressured. He went above and beyond to make sure I was comfortable with my decision and confident in my purchase. The entire process was smooth and stress-free thanks to his knowledge and great attitude.

DO NOT GO TO THIS DEALER!! They leased me a lemon which ive been dealing with the entire 3 years of…read moremy lease... the check engine light came On the very first night i drove it off the of lot. it was an absolute nightmare dealing with the service department all 6 times i had to bring the car into the dealer. The car broke down on me 4 times, stuck on the side of the highway cause it kept over heating...never mind the lemon cause we could say thats not the dealers fault but let me tell you the dealer gave me hard time about getting a loaner car every time i brought it in...The service dept there is an abomination, nasty customer service along with never actually fixing the car and not addressing several issues i would bring up about the car...Ive been driving with jeep/dodge for 20 years and never have had issues with a car like this and never had such crappy customer service from a dealer before in my life... go anywhere but central avenue jeep/dodge

My experience with Yonkers Kia was great! I recently sold my car and wanted to upgrade to an SUV. I…read morewas able to test drive the Kia Seltos with Nelvin De La Cruz and he answered all of my questions regarding the vehicle. I continued test driving other vehicles from a variety of dealerships and ultimately decided on the Seltos. The entire staff was very helpful in moving forward with this process and Nelvin was able to answer any and all questions throughout. Dealerships can be very intimidating and the process of buying a car can feel very overwhelming, but working with Nelvin made the whole experience a lot more welcoming. I would absolutely recommend working with this dealership and Nelvin as well!

DO NOT BUY A CAR FROM HERE…read more Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn't have it. Instead, they issued me a "We Owe" agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement--and I am still waiting to be paid. Since then, I've had to call multiple times, re-submit the same paperwork more than once, and constantly follow up. Each time I reach out, I'm treated dismissively, like I'm the one causing the issue. I never receive callbacks, and the process has been unnecessarily difficult. They owe me over $700. At this point, it's not just about the money--it's about how poorly this has been handled. Because of this experience, they've lost me as a customer, and I would not recommend them to anyone. My next steps are to file complaints with Westchester Consumer Protection, Kia Corporate, and to share my experience publicly so others are aware. All of this... over $700. What a shame.

This Auto place is a big rip off please do not buy cars from them I was told my AC worked when I…read morebought it in the winter the summer came around and it does not work . I brought the car back and he charged me $1,400 , which I believe he should not have charged me anything he said he replaced the compressor and the condenser and he did not the compressor is still the original compressor and I do have pictures of it . So here I am another summer now I'm paying to have it repaired again also when I first got the car after heavy rain the whole back was leaking I brought it back to him he said he found the leak he did not had to bring it back again after that I had problems with my radiator to find out the wrong fluid was put in it should have been a blue fluid in the radiator it was pink So my radiator was replaced . It was also something wrong with the transmission that thank God Subaru had it under warranty I would never buy a car from them I don't care how nice they are they will rip you off

I should not have to argue so much to get the guy to agree to put the car in the order it was…read morepromised after 11k for a beat up car

I Just left the Dealership and yes my Salesman was Mr. Rafael. He was nothing but professional had…read morea since of humor and made the whole process as painless as possible. He answered all my questions and kept it real. Not only did I get the car I wanted I got the payments I wanted. I also had the pleasure of meeting Ms.Gina who by the way ROCKS!!!! and she was also very professional. She went through all my paper work with me answered all my questions and that was it. I own a new car and my pressure wasn't up when I left. I would definitely go back and I would definitely recommend a friend or family member. I'm glad I gave them a chance even after reading some of your reviews. They do have positive reviews on google. Ms. P

Absolutely disgraceful experience. I drove a long distance only to be approached by a teenage scam…read moreartist named Alberto, who attempted to sell me a vehicle with the engine light on--fully aware of the issue. That's not just bad business, that's deliberate deception. It's borderline fraud. Alberto's sales tactics were laughable--amateurish, manipulative, and clearly targeting anyone he thought he could fool. Unfortunately for him, I'm a grown woman, a mother, and someone who's seen enough of life to spot a con-artist from a mile away. I wasn't born yesterday, and I definitely don't fall for high-mileage lies dressed up in cheap cologne. His explanations for the numbers on the car were ridiculously absurd, it made no sense at all, I felt like talking to a 4 years old toddler trying to explain physics to me, the little guy was shaking as he was desperately trying to convince me to accept his scam. To make matters worse, there was a man outside the entrance screaming and spitting, smoking like a chimney, acting recklessly with weird manners, ticking, and wearing a horrible outfit making the entire environment feel unsafe and unprofessional. This is supposed to be a place of business, not a circus sideshow. The dealership may have decent-looking cars, but it's staffed with reckless individuals who operate with no accountability. This Alberto guy is a walking Joke! Tried to push me a broken vehicle, put me in financial trouble and probably scammed a lot of people before me If you're thinking of buying from them, document everything. Bring a witness. Record your interactions if necessary. If someone knowingly tries to sell you a car with concealed mechanical issues, that's not just unethical--it's grounds for legal action under consumer protection laws. I'm seriously considering reporting this incident to the Better Business Bureau and filing a formal complaint with the Attorney General's office. Enough is enough.

Auto Dealership reviews can be so unfair. Someone buys a car and the first time a wiper streaks,…read moreinstead of having a reasonable conversation with the dealer, they scream on Yelp and push needles into a voodoo doll. My experience at Beck was great. I received excellent service, replies to text questions were quick and thorough, trade-in was haggle-free and according to market value. Salesman Edward S. made the transaction easy and pleasant. No, I'm not anyone's cousin or friend or nephew at Beck. I was a walk-in, I took a test drive and I asked questions for two days before I decided on a purchase. Thank you from a very satisfied customer.

My husband and I walked into the dealership on Central Park Avenue .There was a woman in an office…read moreI said "hello" three time aloud - she never even turned her head ! We walked over to the Traverse looked around opened the doors - no one came to assist us . I walked past her desk again said thanks for the help -once again she didn't even turn her head! No one was around in the showroom ! The showroom smelled of cigarette smoke . They definitely lost a customer !