Everything about this went extremely well. The clothes dryer needed a heating element David had to…read moreorder the part and returned a few days later. He was on time, courteous ,respectful and professional. I was amazed at all the parts that comprise a dryer and he knew them all. I highly recommend this business

Unfortunately my dishwasher was toast BUT they were great!! Super friendly and honest!! Highly…read morerecommend!

I am not happy with being told the iron in my water causes my new dishwasher to not clean properly…read more My other dishwasher worked fine. This has not cleaned properly since the first day. blaming me and my water is not professional or correct. I don't like the way they speak to me on the phone when there's a problem. I don't like the way I am first told they forgot to add the insulation, then they come back to add it in the insulation is there. All is it happy as long as there's no problem. I experienced firsthand a problem that they are not resolving professionally. I have other appliances to purchase, will not go here. Even Dave, the service manager, says he will ask the General manager who is on vacation, and when he comes back Monday, he will not be contactMing me right away because he's going to be busy. I should wait for a call in a week or so after he settles back from vacation. What kind of thing is that to say to a paying customer? The attitude is awful!

We have a four year old washer and dryer and the washer started leaking under one leg. Iam…read moreextremely handy having built out our basements twice in two houses and built a deck with screened in porch but I am not familiar with the new washers and dryers so had to give in and call a repair service. Right from the start -Lapp Appliance repair was fantastic! Jill answered the phone and couldn't have been more courteous and helpful in getting one of their service personnel scheduled to come out. Alan, the appliance repairman, called me in a few hours and although he was booked for the next three days, he managed to fit us in the following morning. Alan is very knowledgeable, courteous, and thorough in analyzing where the water was leaking. In the first ten minutes, he found a small ball of liquid soap that had congealed clogging a small opening where water poured into during the rinse cycle. I found it hard to believe that was the problem but after spending over an hour and fifteen minutes letting the washer go through the wash & rinse cycles, the water leak was cured! Alan is an asset to Lapp Gas Appliance and sets an above par standard for all service personnel to follow. I will not hesitate to call Lapp again and highly recommend them! Johnny Pappas

The service call came because my LG refrigerator was shutting off and showing an error code. I…read morehad to unplug and replug the refrigerator to reset to keep some semblance of cold inside. The technician answering the telephone was very pleasant. He gave me a choice of times. The initial time was later that same day I called! Another time was given in the event that the technician was unable to make the timeframe I first chose. The technician then later called to ask if he could come early!!! YES! He came out, explained thoroughly what the code mean and what he felt the issue was and fixed it immediately. He also explained another issue the code could mean but thought that it was only the fan issue and not a coolant issue. So he fixed it quickly and ensured I knew to call him should the issue reappear. I was very pleased with the honesty and integrity of the men in this company. They chose to do their business in honesty, not overcharging for service not necessary. Because I am an older woman, many companies seem to try to take advantage and overcharge. NOT THIS COMPANY!!! CALL THEM! I now have a fully functioning refrigerator that has been going strong. The whole cost was less than $100. The technician even gave me information on what to ask for at Home Depot/Lowes to fix the issue of re-hooking up the water line after the water line was moved during a downstairs complete remodel.

Great service. I put in a request on a Sunday night and he came next day to service my…read morerefrigerator. Based on this experience, I asked him if he could come dor dryer. He came another day on time and fixed it. I am glad I came across him and will keep asking him for any appliance issues.

Nothing like having a major appliance fail, in the middle of a pandemic. When you have an…read moreadditional 4 people in your household AND apparently the country is in the midst of an appliance shortage. Welcome to my life a few months back...... Washer died, like completely. There was no way of resurrecting this thing. I admit as I was (kinda) happy to see it go. While it was less than a decade old it had this reoccurring issue draining that even stumped the repairman. Time of death could have been more convenient though. I had no idea there was an appliance shortage. None, nada. I didn't even know that was a "thing" or a possibility. Before I went to any physical store I shopped online, which is where it first became evident that this might be a bigger problem than I thought. It was end of Nov, early December and Lowes and Home Depot had estimated availability for mid March - pick up or delivery. This just can't be. Then I remembered my coworker telling me about a scratch and dent store in Lancaster where he had gotten an appliance. Normally that's not the route I would take but I was desperate. K & A was located near the ReStore in Greenfield. It was a little hard to find, and parking could have been better but walking in I was impressed. Inventory was vast and not just for washers. They had a huge warehouse of every kind of appliance you could need available cash and carry that day or via a (scheduled) delivery. It was a bit overwhelming. I knew what kind of features I wanted and pretty much was looking for something with no bells and whistles. Washers have come a long way and I was surprised by all the technology driven features they now have. While they did have some basic, plain Jane models, they were few and far between and in a much smaller drum capacity than fit my needs. A salesgirl came over several times to assist me but really didn't offer much as far as information other than specific to the store (their warranty, delivery, etc ). If I asked her something about a particular model she read the information sheet, which I could do so she was pretty much useless. I did find the process of making a final selection difficult, comparing the different models and features. I probably spend more time than most as I was googling reviews and bullet point features on the models I had narrowed it down to. It would have been nice is that work was done already and featured somewhere on the washer in greater detail than what they provided. Also keeping track of which ones I was considering took clever thinking. I folded the corner of the price so I knew since many look the same. Bring a colored post it or something to keep track. I finally settled on one I liked and at the last minute before going to the register asked for it to be pulled out so I could inspect all the sides/back. (Remember this is scratch and dent). I'm so glad I did as this unit had a back that was pulling apart from a huge dent and the possibility of it leaking was probably above average. I was able to find the same unit but with only a small scratch for the exact same price. I do think pricing should reflect the damage but felt it doesn't. Overall I was happy with the process and hubby came back later in the day to get it. You pay first and must show receipt at pick up but I believe they'll hold it for 48 hours (paid). The warranty is factory OR one year/parts and labor through them. It's one or the other. Overall for the unit I bought I saved about $400 and no one would even know it was scratch and dent if I didn't tell them. I would shop here again next time an appliance fails even without an appliance shortage.

5:47 AA & Q k&a appliance review:…read moreJeff McCoy J 大 Local Guide * 21 reviews * 19 photos just now New I purchased a new induction range. I was told everything was tested and working before it was put on the floor. Got it home and immediately had an error code. I have to go through the manufacture to get it fixed. I saved $200 over buying brand new at Lowe's. If you use your Lowe's card to purchase an appliance and anything is wrong they will replace it right away with a new one. The tiny bit of savings from K&A is NOT worth the risk.

Very responsive. Very accurate quote to fix my washer. They came and got it done quickly and…read moreprofessionally. I will use them anytime I need appliance repairs. .

First time using M&M. Gary was on time, friendly, and no pressure. Diagnosed problem with our…read morewasher and made recommendations. Ultimately decided it made more sense to buy new than repair. Will call on Gary for future appliance repairs.

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

So helpful and responsive the first time we needed services. This time Frank isn't answering or…read moreresponding. So disappointed. Frank, Are you still out there?

Called him twice for two different repairs months apart. Did not think anything at first then when…read morehe Came out the first time and spent 5 minutes and told me it would cost more to fix then he came out again and told me it would cost more to fix after only being out 5 minutes. Never again will I call him.

Our old Dyson died. We took it there to confirm it couldn't be fixed. He has repaired other…read morevacuum cleaners for us and friends in the past. Mr. Ristenbatt is very helpful, knowledgeable and patient (we're seniors) explaining the pros and cons of the various models he sells. And you can try each one he sells on three different types of carpet he has there. He sells several types and brands of vacuums. And everything you need in the way of bags, belts, etc. We ended up buying a Titan 3600 and LOVE it. Lighter and easier to handle than the heavy animal ball Dyson we had. Would highly recommend!!! So nice to support a local business.

The owner was super knowledgeable and let us try everything we wanted to test, while explaining the…read morepros and cons of each model. I've wasted almost a grand buying sharks and dysons that work well for maybe 1-2 years and wanted either a Miele or SEBO from a local shop that can service what I buy. We're super happy with our purchase and really appreciate the help and professionalism from the owner. The shop has been there for almost 70 years, well before the Manheim auto auction. There's a reason for that.