Update: next day I returned the samples and purchase my tile for bathroom one. Two total. They offer a military discount on Non sale items. That's 1/3 of my sale. Thanks one week for all the order to be ready for will call 600 lbs of tile. Must Remember to order grout to match. Offset stagger layout. read more

Bedrosians Tile & Stone - Front Door - Flooring Near Me - Tucson, Arizona

I can't believe I haven't left a review for BEDROSIANS yet but here it is! I have had THE easiest most stress free experience working with Lisa at BEDROSIANS than I have at ANY other tile store. In our business, we don't specialize in remodels but we do get one here and there and I've dealt with multiple tile and countertop suppliers. This store has been the best. The entire team is friendly and ready to help. We even had an instance where my tile order was slightly short - they took full accountability and had the tile driven down from Phoenix and one of their store members drove up to casa grande to meet them in the middle all so that our tile team could finish that same day and stay on schedule. You just don't get that kind of service anymore. They have the latest and greatest tile designs and it's super convenient that one of their main warehouses is nextdoor in California. That means materials get here faster. Highly recommend. Thanks Lisa and team! Denise read more

Jane was great on the call today. She answered all my questions and went above and beyond. Awesome customer service from her!!!! We will buy from them for sure based on Jane's effort .... read more

Amazing service! (Thanks so much Lisa). I don't normally write reviews but the service from Lisa was so great that I had to. I called from out of state, 5 minutes before closing, and asked for a physical stock check (about as annoying as a request could get) and she helped me confirm the stock, order it via email, and get it transferred to a more convenient location near me. Simply excellent customer service. read more

Rhonda Vashti was very helpful in researching the product we were interested in. The store did not have a sample of the it in the finish of our choosing and she placed an order for a sample, but it never came. But Rhonda offered an alternative path which was appreciated even though we did not buy it in the end. Highly recommend her. read more

They have beautiful selection however the employee have a big problem with the truth. I left my DL and when I went back they (3 of them) told me a store that they gave it to a contractor who was coming by my house??? Told them no idea who that was. So turns out this elaborate store was all made up, why? no idea. I reported my DL stolen to the police and related what the employee told me. Again, turned up they made the whole thing up. Ops Mrg tried telling me it was just a misunderstanding but the story I was fed by 3 employee was nothing even close to truth. I do not do business with people who I feel lie to me - told them to NEVER contact me again. Don't know what their game is over there but I want no part of it. read more

Went into the beautiful showroom today and worked with Rhonda Vashti. She is very knowledgeable and personable. Went to several areas to look for the exact product I was looking for. They have a fabulous selection of granite plus travertine, marble and porcelain tiles. I was able to find what I was looking for- with her excellent help! read more

There was NO recognition that we even entered the showroom. Customers wearing shorts and or jeans money is no good. No acknowledgement of our presence. No offer of help or asking what we might be looking for. We did not exist. If I have another project that requires tiles, this is NOT a place I would even consider. Snooty. read more

Good selection of tile and slabs. They work with you and your project. Staff is very knowledgeable and friendly

The team there was incredibly helpful, especially Lisa. I was able to find the right tile and they made special shipping arrangements and went above and beyond. Thanks! read more

The service was amazing from Lisa today! She was very helpful in finding the right tile and handled all of our shipping arrangements. Great customer service. read more

I was in a bit of a pickle. I recently had my shower done in tile. The contractor finished and didn't leave me any samples.. About a month later, I decided to put a small lip on the entrance. All I knew was that the contractor had purchased the tile at Home Depot. After going to three Home Depots and two Lowe's plus several floor covering places, I had no luck. I stopped at Bredosians. I was immediately greeted by Imelda Castillo. I showed her pictures and she knew exactly what I wanted. The entire process took 15 mins. I would recommend this place to anyo:m, read more

Leslie was great with helping me find the right tile for our master bath shower that matched shower floor tile purchased from another tile store. I went back a couple of times and same great service with Leslie. I recently went in to choose tile for the guest bathroom and helped by Dana. She was more than helpful with finding tiles that would coordinate. I took home several of the samples she suggested. read more

One lady was helpful when we came to the store. This trip: walked in and nobody seemed to be here. After several minutes a woman with blond curly hair walks out from the back on a personal call and tells the person I have to go. Then she tells me she still has a few minutes until her lunch is over. What is going on. I feel like this is a joke. I'm have no words for this. read more

I really like the tile I picked out and purchased from Bedrosians (at the recommendation of our tile installer). I felt customer service was okay. And when we had to change delivery date, I was pleased at how easy it was to reschedule. However, upon originally ordering the tile, they recommended buying 10% extra tile for breakage and piecing. Now that the job is finished, I have 5 boxes extra left and they will not accept returns. When I was informed of that, I suggested to them that they might in the future at least inform their customers while ordering the tile that overage is non-refundable. I would have gone with a more conservative 5% overage order if I'd known that. Because of that, I would NOT recommend this business. In fact, I will go out of my way never to spend money at this business again. This would be a one star review if it hadn't been for the good customer service of their delivery driver. read more

My Yelp review for bedrosians: I previously visited a Bedrosians competitor & received poor customer service. I was very pleased to find Imelda at Bedrosians soooo helpful. Not only did they have the product I wanted but Imelda went above & beyond in customer service. Imelda made sure everything went smoothly & I was back on schedule with my new quartz slab. Jordan Moore read more

I almost never write a review for a company as many companies change employees so often, you never know who, or what kind of experience you will get. However, we have been slowly remodeling a home, one room at a time for the last 2 years and the service and expertise we have received at Bedrosians is exceptional. Last year we needed to replace and coordinate stone for the fireplace with new flooring for part of the home with already existing tile. The employees new their merchandise and were also familiar with the installation requirements of each material. The results had our neighbors green with envy. This year we are replacing the kitchen. Armed with a sample of the floor tile and cabinet door, we needed to choose countertops. The material we liked best was porcelain. But we had no experience with that material. Lisa was able to answer our many questions and made us feel comfortable we were making a good choice. Her years of experience working with new and old products was evident. The suggestions she made were things we would never have thought of. Kudos to Lisa and the other helpful employees at Bedrosians! read more

The showroom is laid out quite nicely and is well lit. Shopping for tile can be very overwhelming. The displays are set-up in various patterns and colors, which is super helpful and takes care of some of the guesswork. And don't be shy about asking for help! We found that we were given the appropriate amount of space to peruse the floor on our own and when we were ready to get more information we were graciously assisted. Bedrosians leans more on the traditional and transitional styles, so if that's you're personal taste, bookmark them and pay them a visit! read more

I was there today at 3:50 pm and I asked if they were going to close and they were very rude and I threw a little garbage in their dumpsters to be able to put my material in my truck that I was going to buy from them and they took photos of my car and me and they behaved very rud and racist read more

Wonderful tile and stone store. User-friendly displays. Spectacular products. Great variety. Exceptional customer service. Going to Bedrosians solved my backsplash and hearth tile issues. Imelda assisted me throughout my remodeling project. Matching my granite color with tumbled travertine tile for my backsplash was a real challenge. She provided me with multiple samples to try out at home. Thank goodness, because many of my chosen tile samples looked very different in my home lighting. Imelda worked diligently to present multiple color and product options when the samples I'd chosen didn't complement my granite. Eventually, we found a very good match. I visited 4 times before I found the perfect tile match. Imelda was patient, positive, and always had a welcoming smile. I'm planning on remodeling my master shower next fall and Bedrosians will be my go-to-store! Thanks to Bedrosians and especially to Imelda for a very positive experience. read more

Bedrosians Tile & Stone - Great match! - Flooring Near Me - Tucson, Arizona

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I stopped for help at Bedrosians with a designer who is helping me coordinate and choose tile for a bathroom. Steven Valenzuela helped us, graciously and knowledgeably, choose what we needed. He was extremely patient and helpful. read more

I came in to the show room to buy tile for my business! Steve Fanning was very helpful in picking out the tile that would be best for my business! I have decided to do some extra home improvements at my house based on the products he showed me! I would love to hire him as a sales person at my own company! Keep up the good work! read more

Very disappointed in this business. They have a great selection of tile but we have been in the store twice and neither time were greeted or asked if we needed help. Not one word spoken to us as we wandered through the tile. Staff was not on phone or helping other clients, just noses in their computers. We will not be going back to purchase any of their products. read more

We bought tile for several rooms of our house from them on different visits. We received outstanding customer service. They have knowledge and expertise that you just can not find in a big box store. The prices are OK but also look in the closeout area for some unheard of deals that WILL beat the discount places. I would highly recommend this place to anyone. We found it through our contractor who recommended them as being the best around. read more

We were lost in the unending tile and stone vendors in Tucson. In fact, we were going to stop looking for tile and stone for our bathroom remodel, when we dropped in on Bedrosians. We met Dana, who answered questions - gave us her opinion and made us both re-energized in making a decision on the color and look for our bathrooms. Thanks Dana! read more

I picked out a slab of stone here for my kitchen remodel. This was the only place in Tucson that carried the particular stone that I wanted. I wish that was not the case. I have gone into this business 3 times to try to look at the slab, pick out a slab, and put a slab on hold. All three times I was treated so rudely that it was appalling. I understand in light of Covid that businesses are having a hard time with help shortages etc. This however is no excuse for the beyond the pale rudeness of the employees in this business. If they want you to make an appointment that I suggest that they put that on their website to give customers a heads up. If you show up in the show room they should be apologetic and be willing to make you an appointment. Instead they stare at you behind the desk, don't ask if you need help, and then treat you as if they are doing you a favor by speaking to you. Are you not in the sales, customer service industry? I was literally told they were short of help and that I needed to go. When I asked if I could make an appointment I was told no to just come back. This was the third time that I tried "just coming back". Again, beyond the pale. I don't know how they even stay in business. If it weren't the only place in town that carried the stone I wanted I would have walked out. I would not recommend this establishment to anyone. If they keep treating customers like this they won't have a business. I needed 4 slabs of stone. Needless to say, other than the one, I went elsewhere for all the others. read more

I visited Bedrosian Tile on 7/13 and the 1st girl didn't give me any attention or help. Though, Karina Garcia then later asked if me I needed anything and from there I was treated with 1st class all the way. She help me coordinate, my tile scheme, and then helped design my whole kitchen and bathrooms. A very nice treat and I was blown away with her customer service. This is exactly the type of employee all companies try to attract and keep. I had a follow-up on 7/19 from my initial visit and again she help me finalized designs and my order. Very much a Great Experience and much Appreciated!! I will shop there again and hopefully I will be greeted with an employee like Karina. Thanks again, Ric G. read more

My wife and I went all over Tucson and stumbled apon Bedrosians. Glad we did we were able to pick out our floor/shower tile as well as our granite slabs & backsplash with the assistants of your wonderful associate Karina! She made us feel at ease while we were stressed before hand! We appreciate her friendly smiles and knowledgeable assistant. She recommended some great designs and ideas for our newly built home! read more

My installer picked up a 2000+ sq foot tile order. The tile was found to be warped-unable to be installed to lay flat. Bedrosians said we should have checked all the tile before we accepted the delivery-yeah like anyone can really go through every tile of 2000 sq. feet. So beware they do enforce their policy- that once you take delivery, the order is yours-even if it is defective! They then gave us more defective tile that the installers were suppose to weed through. We appealed to their management and was told the same thing. In response to the company reply- The installment did not go the way I wanted it, because the tile was defective, Bedrosians keeps deflecting this issue and blaming the installation. I was told by Tile Pros that the leveling system would not help. We were only offered more of the same tile, never a total exchange-because they said we had accepted delivery. read more

I have been in many tile stores around Tucson. The tile at Bedrosians was significantly more pricey than other locations. I have found that the customer service at Bedrosians is lacking. Most of the workers just sit behind the counter and maybe look at you. We found better customer service at another location and purchased tile. Unfortunately Bedrosians was the supplier for the other location. When the tile was delivered we noted that Bedrosians had substituted a cheaper tile that was not the tile we ordered, then they had the audacity to say that we would have to pay them a 25% restocking fee to return it! They eventually took it back and made it right (which is why I am giving 2 stars instead of 1), but I will not use them again. read more

They provided tile for a new house I built. In their ENTIRE STORE the salesman led me to a tiny corner with only a few examples and told me "This is the only tile you can select from" and "No other tile in the store will work for you". In the end he led me to some really ugly tile and forced me to select from this tiny lot. The tile is now the worst looking thing in my house. I think he probably tried to dump tile on me that he could not sell any other way. read more

I had read some adverse reviews about shopping experiences about Bedrosian's at Orange Grove, but still decided to explore the option of looking at purchasing some tile there for a remodeling project. Though you may feel like employees may not project like they may be ready to assist you, you have the control in your hands to make it a pleasant experience. I would not expect to receive royalty treatment and a grand reception, since you are purchasing tile...that is it. Well, Eddie Ortiz at Bedrosians on Orange Grove made me feel like an exclusive customer as we walked in the door. Eddie was very professional and assisted us in making the right selection for our project. Plus, he provided some options and informed us on some inventory specials that allowed us to save some money !!. Their objective is to provide their customers with a memorable experience and help them with making their home look and feel better. We made the most out of it because we engaged directly and humbly with their personnel. And Eddie made us feel welcome and well assisted. read more

This is the place to go for your Stone and tile needs. They have a large warehouse and a showroom, so if you are trying to match, there's a large selection. The service is helpful and friendly. I will probably look here first next time. read more

Why do people keep referring to this place to get tile. We went in, the two bumps siting behind the counter made no motions or gestures to help us, I assume their conversation was more important. We wondered the show room unassisted for a while and then when we wanted to get some tile we went up to the desk and asked for help only to have a deer in headlights look from the girl behind the counter. Again I said we would like to get some tile and she responded with , oh...you need some tile... Turns out the tile isn't stored here, has to be ordered and isn't available until maybe January. We went to Floor and Decor. We were assisted by many employees and found the tile we wanted, had assistance in loading it and getting everything else that goes along with installing tile. Never again will I shop tile at Bedrosian's. read more

I wouldn't consider buying tile from Bedrosians again, absolutely never again. When ordering tile, the rule is "buy 5 - 15% extra" depending on the tile layout so you have enough to finish the job. I should have asked but didn't, "May I return unopened boxes?" Experience with a competitor (AZ Tile) taught me -- erroneously -- that yes unopened boxes can be returned with a restocking fee. Bedrosians isn't AZ Tile and doe NOT permit returns, and doe NOT take back boxes of broken tile. Consequently, I'm stuck with a box of tile bits plus several boxes of perfectly good but completely unneeded tile. Yes I should have asked, "Are you reasonable people to do business with," but it didn't occur to me that they are otherwise. Because of their return policy, I'd never buy from them again. It's my opinion that you shouldn't either. read more

I've been working with this place for years and I have NEVER had any issue. They are 100% professional from front service to people loading in the back. Friendly knowledgeable like no one else I've ever worked with in my 20 + years of experience. Karina just started a while ago in front and she is smart, friendly and knows her stuff, just as if she had been there for years doesn't skip a beat. I miss my old rep Genie but glad that Karina is there to do the Job. If your considering getting tile or stone this is the place to go, everyone is friendly and pro all the way. read more

Drove across town to visit this store. Good selection and we were anxious for assistance that never came. We walked around for :30 without an acknowledgement from any of the 4 employees. 3 never bothered to look up from their computer screens. One was helping a customer, then she sat at the desk when they left and just watched us walk out. Why bother to have a bell on the door to signal people coming in and out? Clearly this store doesn't need the business, so we'll take ours elsewhere. read more

My husband and I bought tile from Steve Fanning when we bought our first home. He was extremely knowledgeable and efficient. The whole process was easy and pleasant. After my amazing experience here, I referred my mom, sister, and cousin to him. He was consistent and ordered the tile in a timely manner. The tile is also BEAUTIFUL and great quality too. Thank you Steve for making us loyal Bedrosians customers! read more

Came in to look for a countertop and backsplash for my house and was helped by Johnny. I came in with a verity of questions and he was able to help me narrow it down to one. After looking at the material for a countertop and backsplash, I left with some samples for a new floor in my kitchen. I am so happy that Johnny was willing to take the time to answer all of my questions. Now I just have to convince my husband. read more

We absolutely love working with Bedrosians. Their staff is very helpful and working with Johnny is always a breeze. I would highly recommend this slab yard! read more