I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.

Got back to me quickly with pricing. Great customer service. Responsive. Although I did not use…read morethis company they had a fair quote and good response time.

Run, do not walk, to this shop. My less than a year old vehicle got hit and needed repair. After…read morereceiving an initial appraisal from the guy who hit me's sketchy insurance company, I could not get them to further communicate with me to save my life. Their first and second offers were far lower than ABW's estimate, and I was a wreck about proceeding with a repair without them agreeing to the correct figure in advance. I felt very hopeless and was sure I was going to get screwed over somehow. Not only did ABW flawlessly fix my car, they handled everything with the other insurance company behind the scenes and I walked out the door without lifting a finger. I was shocked and deeply grateful. They made what I was turning into a very stressful situation easy. As I was leaving I told them I hope I never see them again, but truly I am so grateful I know what to do now if I ever have a problem in the future. Go see these guys, they are the best of the best and you will not regret it.

Big shout out to Stan, Taylor and the entire crew at Austin Body Works for the wonderful job…read morecompleted on my daughter's car. She let me know that team at Austin Body Works quickly and efficiently got her back on the road in no time at a great price. I cannot recommend this shop more. These guys are the best in Austin!

I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Rey I appreciate the time and effort you put in to ensure I left satisfied. Joyce, thank you for…read morethe communication and the assistance you provided throughout this process. In the midst of my frustration you both expressed care. Thank you both

The team here was excellent. Cody made my car look like new in much less time than I expected!…read more Joyce organized drop off and pickup with Enterprise, and they were a true pleasure to work with in an unfortunate circumstance. They even returned the car cleaner than I dropped it off!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

They are honest and do good work I've never had a problem with this business and I've been there a…read morefew times

I chose Luxury Auto Body Works expecting professional communication and transparency…read more Unfortunately, the experience was the opposite. I repeatedly had to chase basic status updates. Pickup dates were communicated and missed without proactive notice, and I was often told updates were "sent" when nothing was received. My email address was misspelled, which I had to catch and correct myself after not receiving updates or photos. Front desk staff did not proactively notify me when the vehicle was ready for pickup. When asked why no call was made, I was told they were "too busy" and that it "depends on the day." This response showed a lack of customer priority and accountability. The most concerning issue was conflicting information about diagnosis and BMW involvement. At one point, I was told there was no confirmed BMW appointment, and later received a message stating the vehicle was fully programmed and calibrated without dealership involvement. These inconsistencies made it difficult to trust the information provided and left me without a clear timeline. Additionally, the repair was not properly closed in the Carwise system after pickup, which prevented me from leaving a Carwise review and they don't want me leave a review on Carwise with my experience so here I am writing my review Based on this experience, I question how consistently customer experiences are reflected in Carwise reviews. If you use this shop, document everything and expect to follow up repeatedly. I cannot recommend this facility if you value proactive communication, accountability, or transparency.

Great customer service and my vehicle looks as good as new! I'm very happy with the end result.read more

Solid rear bumper repair on my 2015 BMW M4. Kept me well-informed during the process. Car was ready…read moreon time. Cost was appropriate. Thanks!