Summary: I am so happy that I went to Precision Auto Body for repairs to my car! I will always go back there and recommend that everyone I know uses them. My friend accidentally backed into my newish (6 months old) Mercedes - and I'd already scratched the front bumper backing out of my garage. I wanted to get it fixed for a good price as we didn't want to go through insurance, soonish, and I wanted it to look like I hadn't been playing bumper cars :) . I went to a few different shops around town and got quotes. David at Precision Auto Body gave me the most information about the damage while he was doing the quote. He was very thorough when looking at the damage, and even went back to take a second look. To put this in perspective, I got three other quotes - one said there were sensors where there weren't any, another said there was damage on the body that would take extra work to get out, 2/3 said they would need to replace rather than repair parts. David's quote was informed, thoughtful, and a really great price. He was also able to get started soon, and said it would take about a week to get everything completed. With it being the holiday season, things get busy - some other shops had more of a wait, or said that it would take longer. After I dropped off my car, that's when the pleasant surprises started. First, they called me! Just to update me! I normally follow up on my repairs about half way through, but they called me to let me know everything was going well and that we were on schedule before I thought to call and ask. They called again the day before to let me know the schedule for the final day - when they'd finish up, and when it would be ready for pickup. Second pleasant surprise - their time management. Their update calls and their timeline indicated to me that they were working methodically on my car. I've had stuff done before where I call half way through and ask about the status and they haven't started yet, but it's still going to be ready on time...that always makes me a little hesitant. On the last day, they had a good amount of buffer time between getting everything done and then a final few hours for quality control. It was enough of a buffer that if something did go wrong, or if they did find something they didn't like during quality control, they would have time to fix it. Last, most awesome surprise - the final result. Wow. I was expecting good work, but I was not expecting this level of greatness. It looked better than when I picked it up from the dealership. The repairs are amazing, I can't tell that there was ever damage in the first place. The extra scratches on the body that another shop said would take extra work to get out were gone. They cleaned the outside, and the inside of the car. The whole experience with working with David and Joyce was incredible. Highly recommend Precision Auto Body. read more

Rey I appreciate the time and effort you put in to ensure I left satisfied. Joyce, thank you for the communication and the assistance you provided throughout this process. In the midst of my frustration you both expressed care. Thank you both read more

The team here was excellent. Cody made my car look like new in much less time than I expected! Joyce organized drop off and pickup with Enterprise, and they were a true pleasure to work with in an unfortunate circumstance. They even returned the car cleaner than I dropped it off! read more

I had my daughter that lives in Austin go see Cody at precision auto body. I had a small ding on the car and we came up with an idea. Thought we'd have to bring it back and wait. He stopped what he was doing and took it back and worked on it. And the service that we received. Was by far over and above what's called for I would highly recommend this business and I would highly recommend you deal with Cody and I can't thank them enough so guys if you see this review great great job and thank you very much. read more

Not sure how I never left a review for these guys. I've used them once or twice on one of my cars and it's always been a great experience. They are thorough and do a good job and will work with you on price if it's not through insurance. These are my go-to body shop guys and I send everybody to them. read more

I had my car fixed up perfectly here at Precision Auto Body. I was recommended by one of my family members and he was right. Everyone was super nice, friendly and professional. My car now looks like a brand new one. Thank you so much for taking such a good care of my car. Highly recommend Precision Auto Body!!! read more

I reached out for a quote on the 12th by phone. I needed one of my exterior door handles replaced. I was told I had to email with photos and my VIN. I immediately hung up and sent the email as I was really hoping to get it done before I had family in town last weekend. I got a response the same day saying he will work on it and get back to me. I followed up three days later on the 15th. It's now the 20th and I still don't have a response for just a quote. I got quotes from about 4 other places pretty quickly so I'm just going to of course go somewhere else, but just wanted to give the feedback to hopefully help for their future customers. read more

I took my car to Precision Auto Body shop after a pick up truck opened his door & slammed it into the side of my car in a parking lot. I picked it up today and it looks like i just drove it off the showroom floor at the dealership !!!!! It is totally gorgeous & the repair is just perfect !!! These folks were so easy to work with, very friendly & professional !!! I would highly recommend this company and will go back if I ever need a body shop again !!!! Wonderful all the way around !!!! read more

My car was broken into, my window was broken and my door needed to be replaced. I was told that it would take 2-3 weeks, but after that time had expired they hadn't even contacted insurance about getting the parts. I feel misled, and taken advantage of to get my car on the lot. Don't go here. Will give you the runarounds. I've never hated a voice the way I hate their receptionist's. Regret taking my car here. read more

My wife and I got into an accident in Austin in the middle of a cross-country move from LA to NYC. The accident occurred at 5:30, and very few body shops were open at that time. Luckily, Precision Auto Body was open. David and Joyce at Precision Auto Body provided the ABSOLUTE BEST service we have ever received. Not just at a body shop, but at any business, anywhere. Joyce was kind and reassuring and patient. David was knowledgable and friendly and understanding. It was a Thursday night, but they got my car back on the road before the weekend. In fact, we had the car back within 24 hours of the accident! We are now in Charleston, SC and the car is working perfectly, thanks to David, Joyce and the team at Precision Auto Body in Austin. If you are visiting town and need emergency help, there is no better place to go. If you live in Austin and need a body shop, I would drive an hour out of my way to bring my car to Precision Auto Body. They not only fixed our car, they were there for us at a stressful time, they worked with us, and they were a welcoming presence in a new city. I wish I could give this business more than five stars, but that is not an option on Yelp. Thanks David and Joyce! read more

Working with Rey was smooth. I'll be honest, Rey had my car (964) longer than I anticipated, but it was well worth the wait. Don't get me wrong, I agreed to all the additional work and knew it would result in additional delays. Rey was easy to work with and I knew the car would come out good as new and I was not disappointed! The car looks awesome and have had many people ask me about the car! Thanks Ray and Team! Yes, I would absolutely take my car back to Rey! Yes, I would recommend Precision to Family and Friends! read more

Precision Auto Body - Back end of the 964. Sorry it is not a better photo, but trust me the paint is glass like! - Body Shops Near Me - Austin, Texas

I don't leave a lot of reviews, but feel compelled to do so here. My truck and trailer were damaged by a distracted driver while parked in front of my home. I have never been in an accident and had no great leads for a body shop, and chose Precision after reading the strong reviews. I am very glad I did. The entire experience from their end was so clearly arranged with the customer in mind. They gave great advice, communicated well, walked me through what I might expect from the insurer, and frankly, have been the only positive throughout the experience. Just as importantly, the truck looked brand new after they finished up. The paint match was incredible, the attention to detail was clear, I got great feedback and updates throughout the process, etc. Zero complaints, incredible staff, and I deeply appreciated this part of the ordeal going so well. I hope I am never involved in another accident, but if I am, I'll be headed back here. read more

I just got my car back from Precision Auto Body and they did an amazing job! I've never been in a wreck and Rey was super helpful in telling me what to get done and how to do it (dealing with insurance/police department, etc.)! They did a great job on the exterior of my car and even gave me periodic updates on how the repairs were going. The customer service was amazing and Joyce handled all issues with the insurance and rental car service with ease. I highly recommend taking your car here, they make the annoyance of car trouble a little less stressful! read more

Had such a great experience from the start. Straight forward and knowledgeable. So glad I found this place. They took such good care of my car. They care about their customers! read more

I took my car in here last week to get my bumper repaired and they did a great job! Not only does my car look exactly how it was when I bought it, but they repaired it quickly and within the time promised... which is rare in my past experience. The service here was great from the beginning. Joyce and Michael were both so nice. I really appreciated how they were so on top with their communication and how efficiently they worked to move everything along. Thank you! read more

Well all I can say is there aren't enough stars in the universe to cover this place! We got hit again and this time the insured policy was Fred Loya. Everyone I spoke with said Fred Loya, uhoh! And they were right. Precision dealt with the insurance company's underbid AND helped me get reimbursed-- even though it was not their job! Joyce is a joy and you simply cannot go wrong with this fantastic auto body shop!!! read more

David and Joyce are absolute life-savers. Ran into a deer on my way into Austin and needed to get my headlight/bumper fixed before leaving for New Orleans the next day. David personally drove to pick up the parts and his team installed the new headlight and blinker within 12 hours in order to make sure my sister and I could get on the road and stay on track. Impeccable customer service. The respect and bedside manner David and Joyce showed is unmatched. Joyce even gave my sister a hug when the whole ordeal was over. Would recommend Precision Auto Body to anyone in the Austin-Round Rock area who needs auto body work done by true professionals. read more

I had a accident a few years back near this shop, I drove in to have them take a look at it. I came back to drop my car off the next day. They were so helpful even when the insurance company was being very difficult. When I got my car back, it looked great!! My wife accidentally back up into one our friends' car last night (very minor damage) and the first place I thought to bring it was to precision. read more

I can't say enough good things about these guys. A moulding came off my car, and so I brought it to Precision Auto Body on the recommendation of Gene Johnson Automotive on Manor (who are also great). They didn't just fix the problem, but were able to fix a variety of other bumps and scratches - and for less than I was expecting. They even refunded me for the work on one scratch (which they had improved quite a bit) because they couldn't get it 100%. They were also friendly and personable. read more

I was having a bad day when I wound up at PAB with front left accident damage, but right away they made me feel like I was going to be taken care of. They did everything right, from the repairs to the customer service. They made my car look like new. They remembered who I was every time I called or came in. They even fixed a couple of minor things unrelated to the accident at no extra cost to me. They did a fantastic job detailing the car inside and out before giving it back to me. What really set them apart was their eagerness to make sure I was satisfied. A prime example - before I left with my repaired vehicle, they asked me to bring the car back in a month so they could make sure they correctly matched the newly painted surfaces to the rest of the car (they did). In a time when it generally appears that customer service is no longer a priority (especially in an industry like automotive repair), it's refreshing to see these guys care about you and your car. read more

This shop is great. They are honest and trust-worthy, friendly, and very reasonably priced. I took my BMW there about 3 times, and each time it was an actual pleasure to do business with them. Owner introduced himself to me on my first visit, Micheal was very informative about any issues I had with my vehicle, and Joyce at the front desk was always friendly. I always felt my vehicle was in good hands with them and that I could trust them. When there was one thing they couldn't do (I believe they are mostly a body shop, instead of full-service), they recommended another trust-worthy shop they work with and which turned out to be great as well. I fully recommend this shop. read more

Considering all the usual annoyance that comes with having to get your car repaired, they made it as easy as possible, and have some of the most outstanding customer service I've ever experienced. Joyce went above and beyond to get my rental vehicle over to pick me up in a timely manner and Michael (I believe my mechanic's name was Michael?) also went above and beyond to make sure the insurance company approved use of OEM parts rather than after market. They also finished a day before they said they were going to, and everyone was just amazingly pleasant to deal with, I could not have asked for a better experience. Also my car was clean and spiffy when I picked it up, I was not expecting them to do that and it was a very lovely and pleasant surprise. Highly recommend this shop if you need any body work done! read more

These guys do great work. Don't cut corners and get dealer parts. They won't let insurance adjusters set the tone and work on all types of vehicles. Fast work and get back to you fast as well. Won't take my vehicle anywhere else! read more

Everything you read in these reviews is 100% accurate. This team of professionals takes huge pride in their work. You might have to wait a few extra days for them to finish the job but it's well worth the wait. Their prices are exceptionally reasonable. Zach and the rest of the crew keeps you in the loop and updates are frequent and thorough. If you find a car mechanic, keep him And, when you find an excellent mechanic, brag on him!! read more

Not only did Precision do a fantastic job of repairing the front end of my car (an insurance job), they also straightened out my front license plate that I had bent YEARS ago on a curb! That is definitely going above and beyond the call of duty, and it makes me laugh every time I see it. The other party's insurance paid for everything, but they tried to insist on after-market parts. David and Rey, however, managed to get me original parts for the same price, which makes me even happier. If, God forbid, I ever need auto-body work, I will go nowhere but Precision. They are a hidden gem! read more

A lady got to close to my car and scraped the passenger side of my car. I took my car to Precision and they did all the leg work. The made the necessary phone calls to the Insurance and helped me get my rental car. All I had to do was wait for my car. Everybody at the shop was so nice. When I went to get my car, it was so beautiful. It looked brand new. I was very pleased with there work. Their are so may dishonest body shops and it can get a little scary when it comes to find an honest place. Now I know what to tell other people where to go if they need body work. I am very thankful for their work. read more

Rey and the crew are one of a kind. Attention to detail is impeccable, quality of work is consistently above and beyond expectations- customer service exceeds excellence. Honest-genuine-affordable experts. read more

This place is in my hood and someone hit my leased car (Acura--and this place is certified to fix them) right across the street from the shop, so we had the car brought here. Exceptional service and communication. I got a call at least once a week with updates (extensive damage). The most amazing thing was when I turned the car back in at the end of the lease, the inspector said the body work was so good, that he wouldn't have known work had been done on the car if Acura didn't print numbers on all their original parts. He said it was some of the best welding and seams he's seen. I would not take my car anywhere else. Bonus, they detailed my car for me prior to picking it up! read more

What a wonderful place! I recently got into an accident and they were able to take care of me immediately. This is an auto body shop where you feel that you're valued and that everyone is working to help you through the situation. I was very impressed when I dropped off my car and the owner actually drove me to work! Hopefully I'll be accident free, but if ever I need some work done on my car I'm heading here! read more

I have no idea how this place doesn't have more reviews! I was in a small accident a few months ago and my insurance suggested this place. I was so impressed! They treated me like family and went above and beyond to give me great service. I received both body work and internal work, both of which have served me well! Seriously, everyone was so nice that when it was all said and done I was actually sad I wasn't going to see them anymore. Best body shop on the east side, for sure!!! read more

Don't hesitate coming to this place. The service is excellent. The owner is an expert, and more importantly, he will make sure you understand all the work that is being done and why it is being done. I've been a customer for five years, and I don't go anywhere else. I've had auto body work done, along with engine work, and regular maintenance work done. Staff is friendly and accommodating. I wouldn't hesitate to send any of my friends here. read more

Best customer service! Joyce and David were amazing in communicating what to expect after I hired them to repair my car after being in an accident. They were the middle man to me and my insurance company and fought to get things done right and quickly. I was recommended this place after the auto body shop my insurance company referred me to couldn't work on my vehicle until weeks later! I had to find someone to help and work on my car asap- I met with David and Joyce the next day and they were able to start repairs quickly. My insurance company was a bit of a pain to work with, but Joyce and David pushed right back. My car is back and looks and drives just as well. Thank you to the whole team! read more

For all you yelp users, my review for this auto body shop was deemed suspicious and was buried to the bottom of the page and not recommended for viewing. Since the time of my first review, I have taken my car in again for repair, and Precision Auto did a fabulous job! I would like to be able to present my receipts to YELP so I can demonstrate that I am an ACTUAL customer and not fabricating these reviews!!! Please believe that there are good people in the world that appreciate good work. I highly recommend Precision Auto Body to anyone. read more

Excellent service. Joyce is wonderful. And Ray's team did a killer job taking an old 1997 Defender 90 and making it look like new again.

Precision Auto Body restored my car beautifully and delivered everything they promised and more! David explained every step of the process and ordered parts before I brought my car in for repair! I truly appreciated and respected him being transparent about that in order to ensure my car wasn't in the shop while they waited for parts. Also, Joyce was incredibly helpful and accommodating in helping me set up my rental car, insurance, etc. She was warm and friendly every time we spoke, yet also professional and reliable. She made the entire process so easy! Not only was my car in and out of the shop within 2 days, it was gorgeous when i picked it up as they had washed it and vacuumed and cleaned the inside as well!! I will recommend them to anyone needing repairs for their car. Awesome:) read more

2013 BMW with a damaged bumper cover. For a similar price as their highly rated competitors, they removed the cover for shop repair rather than masking and painting on the car. The estimate was on Friday, they took the car the next Monday and it was ready the same week on Thursday afternoon. Don't know if this is a usual turnaround for them, yet, the highly rated competitors said around 3 weeks before an opening. The bumper cover looks brand new. No orange peel and a perfect color match. The paint quality more than competes with the original BMW paint quality. The re-installation of the cover aligns well. read more

This place is amazing! I had two car accidents over the course of two weeks and they took care of me immediately and efficiently! Joyce at the front and David, the owner are the bomb, they will make sure your car is ready to go by the day you need it, amazing work, they aren't trying to steal you're money or take advantage of you. I would recommend anyone in Austin in need of car service to take their car here! read more

Precision Auto Body has been fantastic. After someone backed into my brand-new car, David and Joyce took over, explaining the whole insurance process and making sure the car was drive-able in the meantime. When it went into the shop, the results were amazing -- honestly, you would never know that there had been as much as a scratch. It is perfect. They were personable and helpful throughout. read more

I love this place!! Years ago I pulled into Precision because part of my bumper was falling off. Those were lean days and I really did not have money to put into a new bumper. They tied it up with zip ties and I was literally on my way. I never forgot that generosity. We chose to take our recent Honda Fit there through a hit and run insurance claim. How lucky for us that they were one of the choices. They were beyond helpful in trying to figure out next steps with our wrecked car. They offered to look for something at auction for us. Joyce is wonderful and keeps the place moving. The guys are friendly, hardworking, helpful, and I could go on. I brought another car in for a cosmetic problem on the paint today and through some elbow grease it was gone and perfect. I will be back, even though I hope I won't need body work anytime soon. Highly recommended. read more

I've used Precision twice and each time they have gone above and beyond expectations. They are courteous and professional. They battled the insurance company to ensure OEM parts were uswd. When a small issue briefly delayed their estimated finish date on some personally covered work, they even refunded me a small portion of the fee. When a presumably unrelated radiator issue arose after replacing the front bumper, they looked at the issue and supported resolution. They deliver value and quality work. read more