This review is specifically for Sarah Moore (a public review is the only way to provide feedback). [[HIGHLIGHT]]I'd like to recognize how incredibly valuable her help was, especially when it came to providing clarification for agreement terms.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was able to break down complex language into easy-to-understand practical explanations.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]In addition, her patience in walking me through all the necessary details and answering my questions has been exceptional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Her support made a confusing time much easier to navigate.[[ENDHIGHLIGHT]] read more

Currently a resident here with a 1 year lease for a 2 bed 2 bath apartment. I love it here! It's beautiful, quiet/peaceful, safe, and a great place to live. I have a dog and love walking him around the community and have met many kind neighbors (and sweet pups) while walking around. I love the community pools, tennis court is awesome, outdoor BBQs are nicely set up, the gym has all the essentials you'd need, and dog washing room is very handy! Speaking of handy, whenever I've had a maintenance issue it has been resolved within 3 days and all the handymen are very polite and respectful. Unless something unexpected happens I definitely would recommend living here and will be renewing my lease for the next year. read more

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My family (wife and now 7 year old daughter) have resided in a 2bd, 2bth here for three years. We are now in the process of moving to a 4bd 2bth house and we will be paying the same. That's just the start. Staff turnover will indicate to you how (mis)management is completely out of touch. Both of our vehicles were broken into because the gates are constantly broken. We were awakened one very early morning to a SWAT team raiding a unit occupied by a gun/rifle dealer. A regional meth kingpin lived in a unit near mine who constantly parked in the handicap spots with impunity. They "say" they have night patrols but I have not seen any effective impact of this program. I finally convinced them to enroll in the FLOC (plate reader) system. Some neighbors are cordial and freindly, but the vetting is almost non-existent. Be prepared for constant dog barking and some misbehaved dogs. I was bitten last week by a neighbors dog. [[HIGHLIGHT]]I had a question last week so I knocked on the office door and was told to step away from the door.[[ENDHIGHLIGHT]] It's also quite easy to abandon your vehicle there if you like. It will just blend in. I'm former military (22 years, Mustang) where I've managed communities and I would NEVER encourage anyone to apply/reside at Essex Bel Air. Good luck going into battle if you do. Addendum:: [[HIGHLIGHT]]My wife received some paperwork today, on mother's day of all days -- have a 7 year old -- that's how dense these people are. Apparently, we're now a nuisance.[[ENDHIGHLIGHT]] My wife, my 7 year old, and me. Interestingly enough, they flew the flag at have staff for the passing pope but never observed the passing of our PRESIDENT James Carter. There's just some EXTREMELY off about this property. ‍ read more

[[HIGHLIGHT]]Great team Shout out Manuel for assistance with a work order.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for all your all work[[ENDHIGHLIGHT]] read more

The only start that is deserved is the maintenance guys. They were great and helpful. [[HIGHLIGHT]]Outside of that, the rest weren't helpful. they were never there in person and to reach out would be the longest process ever.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I never had a good experience with their team and I requested to sign another lease to a bigger place and they weren't willing to work with me a little after living there for 3 years.[[ENDHIGHLIGHT]] The security also sucked since there would be people late at night making lots of noise and wouldn't do anything about it. Glad I moved out. read more

Had no hot water for 2 days but Malik came to fix my water heater after normal office hours. [[HIGHLIGHT]]10/10 would be miserable if he hadn't come[[ENDHIGHLIGHT]] read more

Avoid at All Costs - Unethical and Unlawful Behavior It has now been over three months since I moved out, and I still have not received my security deposit. California law clearly states that landlords must return the deposit or provide an itemized statement of deductions within 21 days -- and they have completely ignored that. What's worse is that they submitted fake photos in an attempt to justify keeping the deposit. [[HIGHLIGHT]]Once I mentioned speaking to a lawyer, communication completely stopped -- no emails, no calls, nothing.[[ENDHIGHLIGHT]] They know they broke the law, and now they're just avoiding accountability. From what I've seen and experienced, this property is known for targeting certain tenants, being discriminatory, and doing whatever they can to keep people's deposits. Don't let the appearance fool you -- this place is a nightmare once you move out. Don't move here. Save yourself the stress, legal hassle, and financial loss. read more

Don't move here. Period. [[HIGHLIGHT]]The only star is for the helpfulness of their maintenance team.[[ENDHIGHLIGHT]] The gates are never closed. [[HIGHLIGHT]]There is inconsistency between who you talk with from their management staff.[[ENDHIGHLIGHT]] The walls are thin and you can hear everything. They steal your security deposit over trumped up charges because I'm assuming they bank on the fact that most people view going to small claims court as not worth their time. We were charged $250.00 for a cleaning fee when we moved out and the place was cleaner than when we moved in! We sent initial move-in photos and were told that some things that we were concerned with were "normal wear and tear" (their words) but that luxury is not offered to you when you move out and wish to have your security deposit returned. They'll charge you for touch-up paint with no scratches on your walls whatsoever. I wouldn't be surprised is there were no previous tenants who got their FULL security deposit back. The whole place is cheaply made and you can tell they give it the "landlord special" since we had literal hair painted and stuck into our doors. When we first moved in, we were told we could get a second parking spot for $50/month and when we inquired about it, we were told it was $75/month and the only spots were 1/4 mile away. [[HIGHLIGHT]]When I asked why I was offered a different pricing, they claimed their team might have been confused about the pricing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We went to go talk to someone at the least office since I'm exhausted with sending requests and emails and not hearing back and was told that we had to make an appointment to talk to someone by the person who was sitting in the leasing office!![[ENDHIGHLIGHT]] What are you getting paid for if you're not going to help your tenants? They also split bill everyone for trash/water/sewer, so it really doesn't matter if you're frugal because you'll still pay $170/month on top of rent to pay for other people dumping furniture and mattresses at the dumpsters and extreme water usage. You get screwed over by paying for a family of four's water even if you're not living there using any water anymore. Heed the warning of the other reviews from this place and DO NOT MOVE HERE. read more

Aman, Cristian and Deogracias are so friendly. Everytime we're driving by they're always saying hello and how are you to our family. Aman and Cristian respond to aparment requests promptly and are very respectful to our home when entering. Deogracias keeps the swimming pool and bbq pits VERY clean. Prior to his arrival we would always find these amenities unkept. He spends extra time to spray and scrub the bbq pits every Monday. The three of them make this apartment complex make you feel at home! We appreciate you guys. read more

Been here since May 31 2023 Rent is always paid on time, Rent for January 2024 was paid again early, but I mistakenly entered credit card, rather than Debit Was chargerd EXTRA $70.00! As it was holiday (New Years) mssg about error was not noticed until 2024 RENTCAFE REFUSED!!!! to correct error! How damned difficult is it to cancel credit payment (same card # BTW) Was told to call my bank... WHO CAN AFFORD TO SPEND AN EXTRA $70.00 for rent??????? I will most likely start the search for another complex Communication here sucks! Maintenance tho is great... read more

I recently received a message from management that my door lock battery was low and needed my attention and action. I realized I must immediately take action and left a message to the office. I was so pleased when I received a call the next day from AJ at the Bel Air office. She immediately put my mind at ease that maintenance takes care of that change of batteries within the door lock. AJ took the time to explain the whole situation, and how to deal with it if one cannot open the door due to the door lock being completely closed down. Again she put my mind totally at ease. I have worked with AJ before and she has amazing and above-and-beyond service abilities. She listens, responds with specific information for the situation, is pleasant, and informative in an understandable manner, I am so appreciative of AJ. Bel Air complex is so fortunate to have her as an employee. read more

I had a great experience with touring apartments with Bel Air at San Ramon. Particularly agent Frank was wonderful and promptly responded to all my questions and requests. The self guided tour worked out great, I had a chance to see the unit at the time that worked for me. Ready for rental units look great, which makes a decent impression of a really attractive rental service overall. read more

Bel Air Apartments - Entrance to the unit and the view - Apartments Near Me - San Ramon, California

Scammers !! I lived in this apartment for five years, and the management is terrible. They claim it's a gated community, but the gates are hardly ever closed at night, which is unsafe. When I moved out, they used my security deposit to renovate the apartment without telling me. They didn't return my deposit and even asked me to pay thousands more. Don't rent here! They're scammers. Find a better place where they treat you fairly. read more

I've been living at Bel air for 2 years now, my lease is up and I'm renewing and transferring to a better unit... Emily in the Rental office is the Best, whenever I call the office with questions she's always nice and accommodating...Emily is an asset to the Bel Air Apartments! Thank you Renaye Garrison read more

Revolving door of terrible management..No follow through regarding our harassment situation. We've had to call the police and the office on our threatening neighbors multiple times, manager lied to me and said they had a sit down with them. Only after having to call the police/office again when the gentlemen downstairs verbally threatened my dog while my pregnant wife was home alone, did the office tell me they in fact hadn't talked to the tenants yet, putting us at risk and also letting us know these people have had issues multiple times with many neighbors.. DO SOMETHING ABOUT IT! No eviction, no consequences, no offer to move us, no offer to discount rent, THEY HAVE DONE NOTHING. BBB here we come, someone has to be held accountable.. Side note: Lana and Jill have been helpful and I'm sure are in a rough spot with managers who don't give a sh!t. Maintenance staff is always friendly, and are overworked by the owners who just keep slapping new paint on these old buildings and charge more for nothing. read more

Christian and Deo were great today!! They were the maintenance guys that just installed my new washer and dryer! They were fast, diligent, and had great energy! read more

I am very happy with the apartment, and the view is a godsend. The maintenance team is on it. Thank you, Christian & Deo. My dishwasher and dryer needed to be replaced. Not only was it fast, such a respectful young man, Christian is, thank you! I also wanted to say Bel-Air, you picked an awesome team to take care of us, and I'm very happy and appreciative of all you do. read more

Thanks Aman for his fast response to the ticket logged for maintenance request. He is knowledgeable and explained to me in detail how the feature works. I also want to say THANKS to Cristian who has been very helpful and answering most of the requests with fast response and fixed the problem effectively! He deserves best performance review for his work quality, attentive to tenants requests and responsible for his great work! read more

BEWARE of the greed at the Bel Air Apartments! We lived there a very disappointed two years. To start they hit us with a $300 rent increase and a $170 rent increase upon the very first lease renewal. The hot tub is always broken, everything in the interior is cheap and they just hit us up for another $214 despite keeping our entire $800 security deposit for paint and carpet replacement. They're nice giving you the tour but not upfront about what you can expect. I'm in a 2850 square foot house at the vista pointe community paying what I paid for the Bel Air 1100 square foot tiny townhouse. read more

Bel Air Apartments - Apartments Near Me - San Ramon, California

Cristian in maintenance is the best! Thank you so much for your help since I have lived here at Bel Air

maybe it's just bad luck in our part. The complex is nice and quiet with the ducks hanging around along with other amenities they offer but too many negatives for us. The lower unit we picked unit #2**, the walls are so thin that you can hear the water pipes running or you can hear your neighbors conversation or their TV on. Our upstairs neighbors were always noisy and their kids always running around to point the ceiling would shake. I had multiple complaints with management to no success. The living experience wasn't pleasant for us. Maybe if the upstairs neighbor would had been more respectful we could had stayed longer but thank goodness Bel Air Apartment offer short term leases that we were able to move out less than a year. read more

Recently a neighbor was hospitalized and sadly left her dog behind. This happened on Saturday 12/11/21 I contacted the office on 12/12/21 and left a voicemail. They never got back to me so I followed up. I asked if they could do a welfare check on the animal, the person wrote down all the information I gave and said they would notify management. On 12/15/21 I followed up and after a short negative phone call with a clerk, I was updated by Gabriel that the dog was no longer alone and back with his owner. I appreciate BelAir for responding to their residents concerns. read more

Tonight I needed my toilet looked at since it wasn't flushing and Aman from the maintenance team was fantastic. He was extremely professional and he took extra time to ensure that the toilet was fully fixed before leaving. Aman was patient in answering my questions while he waited and flushed the toilet several times to entire it was working prior to leaving. Thank you, Aman, for your professionalism and attention to detail to ensure that my toilet was working properly. read more

I want to shout out to christian the maintenance technician. Not only did he provide fast service but he went above and beyond to make sure my house was clean and sanitized after a plumbing issue. He was professional and i had my bathroom working and clean by bed time. Such a great employee at bel air read more

Terrible customer service. I can't get a soul to call me back. The only decent guy there was promoted. I have lived here for a little over a month. Wow!! It's been eight months now and things have gotten worse. The secure gate has been broken at least three times in the last eight months. Get a new one maybe? Maintance people give you the run around unless they fix your vertical blinds. They can't keep office staff. The one star is for the view I see every morning when I wake up. read more

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5 star review for the amazing maintenance team. Keino has help us several times and is always very professional, polite, and helpful. Truly an asset the community. read more

This is by far the worst experience in a rental hands down. 1) The upkeep on the place is horrible. There is dog poop everywhere the place is just dirty. The grass may look good but that's about it 2) Our neighbors would constantly smoke inside their house and all of the neighbors, including ourselves were sick of it. The leasing office did nothing about it. These neighbors caused a fly infestation above us and the leasing office took two weeks to even get an exterminator out. They don't care about their tenants just about the money in their pockets. 3) They try and charge you an arm and a leg for things that don't even portray to you when you move out. They tried to charge us $450 to resurface a bathtub that had a sticker covering it from the get go. They also try and charge you for a thermo fog machine when they replace the carpet so you get double charged. I am in construction and know that this is completely absurd. 4) They don't screen their tenants and you can tell. People get packages stolen all the time and the leasing office just doesn't care. The list goes on and on. Do not waste your money here. You can find other places that are way better than here. DONT MOVE HERE EVER. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. read more

It's embarrassing to leave another review but I just can't help it.. once again, Keino came to the rescue. I had my front entrance and balcony all chipped up with chunks of paint and wood missing from the deck. I was concerned about getting splinters in mine and my daughters feet. I asked maintenance if they could fix this problem and in a few days I had those two areas sanded and painted and looking brand new! I'm soooo grateful. I know when there's a problem keino and his team will be on it within 48 hours.. unless it's an emergency! Hats off to you z Keino!! Again... Grateful, Nicole read more

Keino! Talk about efficiency and timing- he is the BEST HANDS DOWN. I put in my Maintenace request and literally 1 hr later he was at my door. Being a mom of a 2 -year -old he was respectful and very supportive as my son is such a handful. He was courteous and just so pleasant to have around! I am so grateful for Bel Aire to have Keino Swan in my building! He is well mannered, patient and a WEALTH OF KNOWLEDGE. THANK YOU SO MUCH FOR making me breathe easy! read more

I am a resident of two years coming up this May. There have been multiple car break ins over the last several months. My husband's car was broken into in December. Mine was just broken just in to last night. I am very unhappy as a resident. There is absolutely nothing being done by our property management team about this. We were told in December the same thing as today. We are working with the " patrol security" company, and srpd to help with this situation, NOTHING has been done. NO communication whatsoever from the Bel Air team About what has been going on to prevent and deter criminals from our parking lot. I do NOT feel safe with my young daughter anymore. I have lived in SR my entire life of almost 48 yrs. The management said crime is on the rise everywhere..... DO SOMETHING about it! I do not know of any other street that has at least 6 if not mote car break ins within a few months of each other. Rising rent, no sense of security in my own home...... all this after a gun ring was discovered on our site. We only found out when we were awoken at 3 am with a loud band..... which was a actually a flash grenade set off by the SRPD when they stormed that apartment. The complex blames the gates that dont work...the tenants for leaving g stuff in our cars.... By the way there was nothing inside my car, nor my husbands, and the rising crime in the Bay Area. When will Essex take RESPONSIBILITY and install cameras in our community... it's not like we have a heated pool, or a state of the art gym, hardly. At the very least, get some REAL security on our property... now! read more

Whatever you do avoid moving here. Ants have infested our townhome and they keep telling us that someone will show up to fix the problem, but they do not. There are literally thousands of ants all over our kitchen and bathroom. Our townhome has become uninhabitable for my husband and I. The ants bite too. It does not matter how well we clean the townhome we are renting. The ants never go away! If you don't believe it, please review the attached photos. A picture is worth a thousand words. read more

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Bel air apartments have been one of the best apartments I've lived in. The service, the staff is so responsive here. Aman is one of the technicians at bel air and he has also been helpful and professional. Definitely recommended area and apartments to lease at. read more

Had my washer go out and the Keino and his maintenance team was very responsive and installed it with no time wasted.

During our three years of residency and ongoing, we have received exceptional service from the leasing and maintenance teams, especially Cristian who is our assigned resident maintenance expert, knowing every detail of the equipment and ready to resolve or route for servicing to vendors. Cannot appreciate enough the countless times we have received great response times that have made our stay seamless and agnostic of the typical maintenance issues which keep home owners struggling for fixing. Many thanks Cristian and crew for the amazing service you render to us. read more

We recently moved in and there were a couple problems. The washer broke and some cabinets were broken. We submitted a ticket and they responded right away and took care of the problems quick. The 5 star review is because of Keino (the maintenance man). He was very polite, nice, and funny. He fixed our problems quickly. Great guy. read more

My experience moving in to Bel Air has been great. I've been a resident for almost 3 weeks now. Kristen H was the leasing agent I worked with. She happily answered my many questions when I first called for info, and after I decided to go for it, she was helpful with every step along the way. They are very responsive to emails and texts. Since I chose my apartment 3 weeks before the move-in date, many questions came to mind and I always got a quick answer. Bel Air has a great system for self guided tours, and they also have very helpful videos of their floor plans. The photos on their site are true to life as well. They also have a great online system for payments and maintenance requests. Day 1 I had a few small things that needed attention, and they were tended to very promptly. I had another minor thing more recently and it was also responded to right away. The apartment grounds are beautiful and well kept. Even the dumpster areas are discrete. Visually it's all very nice. Since it is a rather large community (compared to my previous one), I was a little disappointed when I realized my apartment is on the complete opposite side of the complex from the Dog Park. It's about a 5-8 minute walk, which is fine, but I didn't think to ask where all the amenities were in relation to my place. The gym and business center are more centrally located, and their are several laundry rooms throughout. I would recommend Bel Air to anyone looking for a reasonably priced, beautiful place to live! read more

Keino Swan, a maintenace technician at Bel Air Apartments in San Ramon, CA, does an excellent job of reponding to maintenance requests and resolving them quickly and efficiently. He often goes above and beyond, providing vital services for apartment renters. A+! read more

Don't let the words "newly renovated" fool you because the only buildings that are newly renovated are the front office. Once you strip away the beautiful pond and lovely garden scenery, the apartments are poorly kept and riddled with structural issues. The biggest problem for me while I lived there: SPIDERS and BEATLES and PINCHER BUGS. So you think maybe I wasn't clean? I cleaned my apartment from top to bottom weekly, but the bugs literally walk through the spaces between the front door and the door frame. There are also these fun little holes and cracks in the walls and baseboards that invite in an assortment of bugs! we had an exterminator come out three times who told us the silliest thing i've ever heard: "the treatment takes two weeks to work and will actually increase the amount of bugs you see before they all die". Aside from the bug problem, there was limited to no parking. During my pregnancy I stopped working so I gave the covered spot to my husband. Unfortunately for me there were hardly ever any uncovered spots for me so I would often have to park outside of the apartment complex and walk (a mile is hard for a women with a high risk pregnancy). There was also a car break in during my time at Bel Air which finally got maintenance to fix the broken gate (still broken after a week of it working). If these issues don't deter you as you may be just as desperate as I was to live in a nice neighborhood in San Ramon, you should also know that they charge top dollar for their garbage apartments. You will be paying way over median rent prices just to live by a golf course and some overpriced houses. After living in bel air, my husband and i decided to live in a 4 bedroom home in Tracy FOR LESS RENT THAN A ONE BEDROOM AT BEL AIR. And if you still want to live there, goos luck! read more

Aman helped us with a dishwasher that was not fully draining! He was very knowledgeable and maintained great communication with us through the process. read more

Been living here for a bit over 4 months and have loved it. Love the area and those who I have met, the gym has been clean and we love the tennis court. The staff is awesome, especially Aman. He has been especially great with his service and is always friendly seeing him around the property. read more