I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

John was great! He had great communication. He called ahead of time to give me an ETA and arrived…read moreduring his planned service window. He trouble shot our heating system thermostat. We had a new thermostat put in but the previous technician installed one that wasn't compatible with our split system. Price was fair and I'd use him again in the future.

Snowcrete 2026 destroyed my AC unit. A massive sheet of snow and ice created a massive dent in the…read moretop frame of my AC unit, preventing the blades from spinning. McMurrays spent the next 2.5 months searching for a replacement top frame. Replacement parts were unavailable due to the age (13 yrs) of the unit. Any other technician would have given up and walked away but McMurray's kept at it and found a machinist to reshape my original frame. After a few additional parts, the unit was once again in tip top condition and my summer saved. I highly recommend McMurrays.

Staggeringly excellent experience with Mr. McMurray and his team…read more The A/C in our apartment stopped working just as we were approaching the last heat wave of the summer. After an 8 p.m. call on Thursday, a technician was at our door by noon the next day. Unfortunately, we discovered that the compressor in our system was completely gone. Mr. McMurray came out shortly afterward to size a replacement, and the new system was fully installed, up and running by 3 p.m. Monday. And this was no straightforward installation--it was a top-floor unit in a condo building. Throughout the entire process, Mr. McMurray went above and beyond. In addition to getting cold air back into our apartment, he patiently answered all of my questions, explained the process from start to finish, shared advice on how to better maintain our system, and worked directly with our building manager to ensure everything went smoothly. As an added bonus, replacing the old system gave us the opportunity to upgrade to a much more energy-efficient unit. We've already noticed an impressive difference: our energy usage is lower despite the heat wave, and the air in the apartment feels fresher than it ever has before. If you're looking for high-quality, good-value service from a company that genuinely cares about delivering excellent customer service and stellar workmanship, I can't recommend McMurray Heating and AC highly enough.

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

I did t hire them only because my insurance company insisted I use their leak detection company.read more

Man has me totally mixed up with somebody else. See my initial review including estimate I was…read moregiven. They never did any work for me because of outrageous quote. Not sure why he gives a response 2 years later that has nothing to do with installing a single faucet that was furnished by me.

I read the reviews and saw the pics and was feeling good vibes regarding this company. Let me start…read moreby saying that I was so excited when Earl informed me that I could receive same day service. I sent pictures, discussed the process, pricing, and even what to expect and how others prepare once the water was turned off. The men arrived on time, they were greeted and then proceeded to tackle the four hour project. After removing my system, I was presented with price gouging ...$350!! I was informed that the pipes would have to be replaced because my system was corroded! During this conversation, I noticed that the *meter was still in place!! Earl informed me that the *meter would be removed and reinstalled in order to get to the water heater out of the space; I was remembering that it wasn't removed with the prior installation. After sending multiple pictures, giving the year that my home was built, and believing I was dealing with exceptional professionals, I was not expecting any surprises. After being presented with an unexpected fee, I called Earl and he didn't take responsibility for not informing me that there could be a chance that the condition of my pipes could be an issue ... at this point I'm remembering to breath and just asking Jesus to take the wheel!! "Supply and install new manufacture required expansion tank and relief valve vent tube" was included in the initial proposal. Looking at the before and after pics, the condition of my pipes was not an oversight! Please be careful and request an itemized statement with the proposal b/c Earl informed me that b.c the *meter was not removed, I received a credit and only owed an additional $100 ...what a shame. Thank you to the men who did the work and left my home spotless!! Blessings.

This is a 6months update... since our December install... I had questions about the IRS Energy…read morecredit & Brandon was right there with answers. For whatever reason(power surge? lightning? etc?) an outside safety fuse blew & Brandon came (after hours) & did a few checks & got us A/C in minutes. When you want a company who cares & knows HVAC trouble solving... then R&R is who you want. Thank you again! Pappy D

They are well priced and honest and were referred by a co-worker. Great recommendation will always…read morerefer them.

As Murphy's Law would have it, my air conditioning unit konked during the hottest days thus far…read morethis season. I got busy calling multiple companies for an estimate. Based on a friends recommendation, I contacted Air Pyramid. The owner himself came out the very next day. He confirmed that the system needed replacement ‍. He was patient, informative and most importantly ON TIME! He provided options and comparisons on the different systems available, to include pricing and his strongest recommendation. Once I decided to work with Pyramid, I called him with my unit selection and a deposit. We agreed that he'd come out and install the outside unit and then the inside portion on the following day when i could take leave to be home. Get this..when I called the morning of the outside install to confirm his arrival time, he informed me that he'd already completed the install. it was 9am! The inside install was in my attic crawl space . It was 95 degrees outside and no air in my house. Mr. Cartledge went to work. My unit was 26 years old and the last install provided some unexpected removal challenges. He didn't charge me anything additional and maintained his same pleasant and professional stance the entire time sweat poured from his face. I could barely stay in the house, and can't imagine getting in that work space. To say that I recommend this company is an understatement!!! I'd invest my hard earned money if I could. The workmanship is excellent, the price was excellent, the customer service unparalleled. oh and he called me the next day to make sure everything was ok.

Extremely professional, friendly, and affordable. The company quotes "We are there when you need…read moreus". This quote is definitely accurate. I called, received immediate service, and the technician followed up and successfully fixed my heating unit. Thank you for your service and look forward to doing business with you in the future.

I had an extremely disappointing experience with Holy Spirit Heating & Cooling. The service ticket…read moreclearly stated that the motor housing unit on my A/C needed to be replaced--not the motor itself. However, when Mr. Alonzo arrived, he quickly "eyeballed" the unit and incorrectly concluded that the motor was not the right one for the system. Both I and the property maintenance supervisor explained that the motor was, in fact, the correct part, and that the actual issue was with the motor casing, not the motor itself. Despite this, Mr. Alonzo insisted he was correct and refused to acknowledge the actual problem, even after the supervisor walked him through the situation for clarity. Worse, Mr. Alonzo submitted an inaccurate report to the warranty company, which delayed repairs and created unnecessary confusion. Buyer beware--this company provided poor service and false information. There are far more knowledgeable and efficient HVAC companies in the DMV area. I strongly recommend looking elsewhere for reliable service.

If I could give this company zero stars I would. I was provided them through my home warranty…read morecompany for an issue with my air conditioning not running properly. The technician that came out to answer the service request was extremely unprofessional. Instead of diagnosing the issue and communicating with me or the home warranty company, he proceeded to work on the unit and then hand me a bill for disconnecting the 'PEK extender', which I did not ask him to do. At the time, I didn't know what this part was so I decided to call my home warranty company to let them know what was going on and see if it was a covered part and that's when things took a turn for the worse. He became hostile and implied that I was just trying to get out of paying the bill, nearly doubled the price that he just quoted me for his labor and threatened to disassemble the whole AC unit. I tried to remain calm and courteous throughout the transaction but it didn't matter. `His attitude and tone were poor and his demeanor was cold and uncaring. I wasn't sure what to do, I ended up just paying him so that he would leave. To make matters worse, the piece that he disconnected is crucial for supplying heat to the unit :(. So now I have to address an issue with the heating that I didn't have prior to this incident. If you want to avoid a nightmare in the future, please DO NOT USE THIS COMPANY.

So appreciate Keith and his team's experience and expertise as well as their kindness during a…read morestressful time of record temperatures and a broken HVAC. They immediately responded to our emergency and stuck with us until everything was fixed. Their customer service is excellent, they took the time to explain everything that they were doing, and their pricing was very fair. We look forward to continuing to work with them to keep our HVAC going strong!

Quick and honest. Two other companies provided their assessment (to buy a new system), and left me…read morewithout a/c for a week. Hopkins had my a/c running perfectly in 20 minutes.

The technician came on time as planned, evaluated the problem and fixed it. I would highly…read morerecommend them to anyone that need AC and heat work. I think the technician's name was Mike very courteous and clean.

The employees were quick and professional. They dos not make any attempts to ovwrsell and informed…read moreme of possible price increases during the project.