Bells and Vaughn is the best body shop I've ever dealt with. My car was damaged in a hit and run and Bells and Vaughn turned my inconvenient situation into a pleasant experience. They spoke directly with my insurance, coordinated a rental car and got the repairs done right in a very efficient manner. The whole process from scheduling the repair, to the workmanship was fantastic. Their friendly staff was attentive and kept me updated throughout. I would recommend them to anyone. Raffi and Peter are truly the best in the biz! read more

I brought my 2016 MX-5 to Bells & Vaughn to replace my stock suspension with upgraded coil-overs and they did not disappoint. Not only does my car look and drive great, but it was done in a fraction of the time that other shops would take. Bells & Vaughn has a spectacularly professional family crew that very clearly knows what they are doing. I am just starting my build, and I can confidently say that I will be using them going forward. They are extremely trustworthy, attentive, communicative, and make you (and your car) feel taken care of. They even washed my car after the install, which was a pleasant surprise! I have never had such great service, and I will be back again very soon. read more

Bells & Vaughn Collision - Body Shops Near Me - Pasadena, California

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These guys will get your sh*t done. I brought my VW in for a coilover install on a Friday and these madmen came through on a sunday for me to make sure everything was done the next morning. If you wanna go full hotboi on a budget these are your guys. Also if you're lucky you might catch them shooting stuff for Hoonigan read more

Bells & Vaughn Collision - Body Shops Near Me - Pasadena, California

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This review is long past due, shame on me for not sharing the amazing work Shant has done for my car. It all started one day coming in for brake caliper rebuild and paint job then I caught the upgrade bug. Shant was very informational in helping select my parts and had great attention to detail for my build. He was especially helpful with all of my questions that I had and recommendations for future additions for my car. If you are looking for a place to start a project build or upgrade parts or if you get into a fender bender and need a fix and paint then please visit the gents at Bells & Vaughn and see what they can do for you. read more

Honest & real review! Raffi and the entire team at Bells & Vaughn are fantastic, fair and honest. They have taken care of my car twice. The first time after the front end was severely damaged. They answered all my questions and concerns. The quality of work was top notch. The second time I needed some minor fixes and they were more than happy to help. I truly can't say enough about them and their amazing customer service! read more

I went to Bells & Vaughn only because my Geico auto insurance had a very small number of locations where they do damage assessments at, this being one of them. At the time I was an hourly contractor, meaning if I did not work, I did not get paid. This means I wanted to limit the amount of errands I ran so I wouldn't miss out on pay. I called Bells & Vaughn ahead of time and the girl at the front desk assured me that if I come in, the damage assessment they would give me would satisfy the Geico assessment. I asked many clarifying questions to ensure that this would be the case. She was wrong. After getting a damage assessment there, I was later informed that an official Geico assessor had to do the assessment there, meaning I had to go back and miss more work and lose more money. Flash forward to me picking up my repaired car. They tell me my car is ready and hand me my keys and the car. I'm like okay, I'm all set then? Yup. I leave. The next day I get a call from the Geico assessor, who seems to be in cahoots with Bells & Vaughn and tries to drive business there. He leaves a message that was a borderline threat. He told me that I hadn't paid the full amount owed past my deductible, and that, in a ridiculous attempt to sound authoritative and commanding, "_YOU WILL_ PAY BELLS & VAUGHN THE REMAINDERING BALANCE". Yeah, I don't have a problem paying what I owe. You don't need to try to command me like I will be scared or something. It would be nice if the employees didn't once again screw up and collected my entire payment while I was there. Lastly, and worst of all, not everything on my car was repaired correctly. The major damage to the front had been fixed, but clearly the hard mudflap and screws were still broken and shaking around behind the tire. It was impossible to miss. The point of insurance was for me to pay my deductible and have the damage fixed. I was astonished that they just ignored this obvious problem and let me drive off like that. I thought about going back there and demanding they fix it, but considering how things went already, and that I would miss out on more money from my job, I passed. I've never forgotten this. Although years later I had to take my car to Bells & Vaughn for a subsequent Geico assessment, I exercised my right to have my car repaired elsewhere. read more

I went to Bells& Vaughn with my classic car to get a bubble in my paint fixed. The owner was very nice and professional. They did an awesome job!!! Don't even remember what area the bubble was in after they finished. The paint matched exactly! I would have given them 5 stars but I noticed that my tank was full of gas when I dropped it off. Then when I picked it up it was down to a half tank...hmmmm, interesting read more

I found this place from my insurance company years ago. I have been bringing my car/truck here when not using my car insurance just for body work. I love them. Peter is wonderful to work with. They admire their work as they should because my vehicles always look like new. read more

The only reason why I decided to give this body shop a 4 stars instead of 5 is because of the time it took to repair my car. Initially, I was told that maybe it will take 2-3 days. I dropped my car off on Tuesday and was told that it could be ready for pick up by Friday. A lady called me and said it would be next Tuesday, so I was like fine. I was waiting for like a notification from them on Monday to come pick up my car the next day but there was nothing. Then I called on Tuesday and they said it wasn't ready yet but it will be ready on Wednesday. the thing about tesla cars is that I get notifications whenever the doors are open and stuff. There were some activities on my car on the first day when I dropped it off and on Tuesday when it was supposed to be ready for pick up but I couldn't pick it up until the next day. My conclusion was that they didn't really work on my car until the very last day which was disappointing. read more

They do gorgeous work. I have actually been coming here for years and am just now writing this Yelp review. Recently, I scratched my car. They took care to match the paint exactly and make it look perfect. The owners are very professional and really know their stuff. If you want top quality work, this is the place! read more

VERY bad experience & the receptionist Lusine has no idea what she's doing. Not the greatest job either, won't recommend anyone going there. read more

Raffi at Bells & Vaughn did an excellent job repairing the door damage on my Mercedes 500SL .They handled everything with the insurance co all I needed to do is drop it off and pick it up repaired, Thanks, Dave read more

Let me begin by saying DO NOT TRUST YOUR VEHICLE AT THIS ESTABLISHMENT.... I was referred by my insurance company to leave my car for windshield and dent repairs. The receptionist...not sure of her name...was a completely dumbfounded and did not have any idea about what she was doing. No one walked out to my car with me so that I could show them damage when I arrived. Worse yet..when I called for an estimate and 'PETER' was obnoxious and rude. When I picked up my vehicle no one walked me out to show me the work they had completed. Two days later my rear view mirror fell off. I returned to this 'horrible' place and asked for someone to fix the problem. A man who did not work there began arguing with me saying that these things happen all the time and that it was 'too bad' that there was nothing the place could do. He then called the people who fixed my car on speed dial. How the hell could he know who fixed my car if he didn't work there???? I waited and an hour later my mirror was fixed. Before I left I spoke with the owner of the place 'PETER' about the horrible service I had received. He was arrogant to say the least and did not care about what had happened to me. I proceeded to ask for the name of the receptionist and for his card and he did not provide it to me. He simply said that 'It was an internal problem'. HORRIBLE BUSINESS PRACTICES NO ETHICAL STANDARDS BEST SERVICE SINCE 1946- I THINK NOT THE BETTER BUSINESS BUREAU NEEDS TO INVESTIGATE THIS PLACE SHADY, SHADY, SHADY read more

Bells & Vaughn has been my Go-to collision center for more than a decade. The facility is run by Raffi, a consummate professional, who is not only very knowledgeable about the business (and loves cars) but also a genuinely nice guy. I highly recommend the B&V experience especially in this day and age when old-world craftsmanship, honesty, honor and professionalism is near impossible to find. read more

I had an exemplary experience with Bells & Vaughn. Raffi was communicative throughout the entire process; explaining what my insurance would/would not cover. The pricing was extremely fair and the repair happened quickly. Also, they detailed my car after replacing the front bumper, and it looks better than it ever has. A+! I will be returning to them for any future needs. read more

This company has been doing business in Pasadena for a very long time. There is good reason for that. Quality service and quality work. Bells and Vaughn are craftsmen of automotive bodywork and finishing. You can trust that your car will meet a standard of excellence every time. Thanks Raffi! read more

I was hit by another driver and took my car to Bells & Vaughn. I have always been weary of using my insurance at a car repair spot because I thought they'd do a lesser job trying to get money from insurance. Peter at Bells & Vaughn went above and beyond to take care of my car. He kept me updated and made sure that everything was done right. Really appreciated his customer service. read more

I was recently in a 3 car accident. (First car stopped suddenly on the freeway for a loose dog, leaving the second car and me to apply the breaks quickly, but unfortunately not in enough time. Luckily everyone was ok-no idea where the dog went to.) Needless to say, my front end and hood of my 2009 Sonata were severely damaged. My insurance company sent me to Bells and Vaughn. The staff was great, called me with updates on their progress, and made sure I had a ride to the rental car place. Within two weeks, I had my car back looking like it was brand new. I couldn't tell where the damage had been and the paint is a perfect match. read more

This shop in Pasadena is incredible. It's like being transported back 30 years ago to a time when people really cared and went out of their way to make sure their customers are happy! Bells and Vaughn is a mainstay in the Pasadena area and the brothers running the operation are super nice, knowledgeable, reliable, and absolute car guys, which makes a huge difference in how they look at their business and take care of the cars brought in by their customers. I am very satisfied with the work done on my car and I would not hesitate to send my friends and family there when they are in need of a great body shop. read more

They do a fantastic job! Raffie has an eye for detail and even told my mom and I that her car (which I now have) was previously in an accident. The clues to that were so subtle (we had no idea) and there was no history provided that the car was in an accident before my mom bought the car as used. The real reason why the car was brought in was because the driver's side door was dented badly in an accident and State Farm Insurance recommended this shop as one to do body work. They fixed that door, color was matched flawlessly and even took car of the other "dings" that Raffie caught. The car looked brand new back in '97 when they fixed it and it still looks great as of today. A few years back, they even installed a custom body kit on my ex's '95 Honda Civic and repainted the whole car a frost white. He was a happy camper with having a car to show off that Bells and Vaughn made show room and magazine worthy. read more

My experience with Bells & Vaughn was absolutely positive. I brought my vehicle in for a rear-ender repair. Anna at the front desk called me up within minutes of my filing a claim with my insurance. She promptly scheduled me an appointment early on a Monday. Upon arriving for my appointment, Anna immediately called the rental car company to come pick me up. Raffi called me up that afternoon to inform me of the extent of the damages, how much it would cost, and when it would be ready. Anna called me the day it was supposed to be ready, to let me know my vehicle was ready as expected. I do most of my own work on my vehicles, and inspected their work. The color matching was on point, and the work done was outstanding. On top of all this, I keep my car very clean. Somehow my interior and exterior came out looking even better than it did when I brought it in. Thanks Bells and Vaughn - I definitely recommend them. read more

I came in with a broken drivers side mirror & Raffi was very helpful & informative . He made sure my car was taken care of . I went in on a Friday , he ordered the part for me and Monday came back and was in and out within 30 mins. My mirror is back and it's working perfectly fine ! Thank you Raffi and team ! read more

Hands down one of the best shops I have ever gone to! My experience was great. I had gotten into an accident where someone hit me, They took my car in right away and got me a rental for the week and got my car back in order in less time then I thought. I was very pleased with my results on my car. Ralphie helped me out a lot and was very kind and the girl at the front desk very sweet and kept me updated which one like me can appreciate I would recommend this shop to anyone because I love it and because they do amazing work! read more

Rafe and the team here are really exceptional. Excellent Customer Service. They did a very nice job on my car repair and much later when I had a small problem they did not hesitate to take care of the whole thing and work around my schedule to get it done. I really appreciated that - thanks B&V! read more

Amazing work and quality! My car looks like it came out of the showroom. I was referred by my friend who works at Allstate to bring my car to Bells & Vaughn after I originally brought my Mercedes into another shop and they told me that the whole rear quarter panel needed to be replaced along with the bumper. Raffi from Bells & Vaughn said they could repair everything without replacing all the parts. I'm so glad I brought my car here, and am thoroughly impressed with the work that they did and the time frame which they did it. I will not hesitate to refer them to my friends and family. read more

Very professional and timely with reasonable prices Repaired my car in one day by preparing parts prior to my dropping off the car. Very helpful. Looks brand new read more

Raffi was wonderfully patient with delays caused by legal problems after a collision. Advice was straight forward, I was understood. Repairs were approached with my best interests in mind, fair, timely, and first rate; equal to factory finish. I'd recommend him in the blink of an eye. read more

I had work done on the bumper of my 2 year old car. When I got the car back, I immediately noticed the paint around the bumper was bubbled up and when I touched it to see what it was, the paint peeled right off! I immediately pointed it out to the owner himself and I was first told it must have already been like that. Then, I was told to take it home for a week and bring it back. Finally, after I refused all of the above angrily, pictures were reviewed and it was agreed they would fix it. In the end, the car was repaired, however, the fact that the owner himself took me for a fool and tried to hustle his way out of fixing the problem instead of just fixing it right away, proves that this company puts their needs before the customer's. read more

Such great and reliable service!! Raffi always takes such good care of my car and me. Great, honest and reliable work and customer service--exactly what you need after an accident!! I would never go anywhere else!! They are always so fast and leave my car looking like no one ever backed in to me or ran a stop light. They even detailed my car for me this time!! read more

I just took my SUV to them due to a rear end collision. They first of did not have the parts ready the day they were supposed to be so I had to wait and go back when they got them. The when I picked up my car it smelled like cigarets inside my car (I don't smoke) they are very unprofessional and I do not recommend this place to anyone. read more

Now, I hope I don't have to come here often but let me tell you....if I have to take my car to get fixed Bells & Vaughn is where I'm going. My husband and I were in an accident 2 weeks ago. Bells & Vaughn came to our apt. and towed our car away while we followed in my car. we were in & out in 5 minutes and off we go to Enterprise. We took our car in on Monday and it was ready by EOD the following Wednesday! In my mind that's really good since my last car repair took 1 month!!!! I didn't get to see the car until I got home but boy let me tell you...AMAZING! You can't even tell the car was in an accident...they cleaned the interior/exterior to perfection...it was literally like a brand spankin' new car! My husband and I are very happy customers. read more

Really great work. The customer service was awesome! A painless experience dealing with my insurance claim. And I love how they detailed my car. Will definitely be back if I need any more work on my car. read more

Family-owned and in business for more than half a century, Bells & Vaughn is absolutely the best body shop in the Los Angeles area--and beyond. I have got work done several times on my two BMWs (a wagon and a roadster), and the workmanship is impeccable. Raffi, the owner, is a thorough professional, not to mention a gentleman. He is also a splendid tennis player. I highly recommend this place. read more

Been here once and my boyfriend has been here twice. The service is really good and they do a great job at fixing the cars. Usually takes no more than a week to get the car back. Will definately refer this shop to everyone. read more

I had a great experience. They promised the car to be delivered on time. They delivered sooner than that date. Quality and workmanship exceeded my expectations. I recommend this body shop to everyone. read more

Top tier craftsmanship and service. Multiple cars and trucks over the years all flawlessly repaired has convinced me this is one of the best shops in the state. Recently they finished some carbon fiber parts that came out flawless and look Absolutely stunning. read more

Top of the line customer service and body work is what you get here. You won't get treated any better. My van was restored to showroom condition after getting rear ended and complementary touch ups were also done to cover some small dinks. I had recently had a partial car wrap installed so I was concerned that it would be well protected during the body work, and it totally was! Raffi is a class act, knowledgeable, patient and kind. I would recommend this shop to anyone who needs auto body work done efficiently, perfectly and in a timely fashion. read more

A friend recommended Bells & Vaughn and I am so glad that he did. The last time one of my cars needed bodywork was in 2004 and the experience was not cheap or efficient. Raffi and his staff made this easy. I actually kept thinking that I must be missing something along the way. My little Chevy looks amazing after being attacked by a fallen Direct TV Dish and everything was done in a timely manner. read more

Twice in the past five years we had car experiences that required a body shop to set right. When the second event happened there was no doubt in our mind who to call. The Team at Bell and Vaughn is simply the best!! This time I had a tight time line for needing the vehicle back, the key part was out of state and it rained every day in the repair cycle. Raffi and his crew truly made it happen. Getting UBer to deliver parts, working extra hours they did whatever it took to get our car back on time looking better than ever. Service and Skill are what we all want in any transaction. Perhaps even more so for auto body work. Bell and Vaughn delivers both at the highest level read more

It doesn't get any better then this. Take my word for it and go to them first because you will end up coming back to Bells and Vaughn after getting ripped off by other corporate body shops. I am a 30 pus year mechanic and i never let any one touch my cars but there are few exceptions, body work is one of them. I met Raffi in 2012 i had a truck that needed it some body work and i was amazed on his fairness and professionalism right from the start. I didn't tell him that i had gone to 4 other shops and all of them tried pulling the wool over my eyes but because i am in the car business i knew not to take it in to those shops. This is a family own business and its the most honest shop i have found in my career in California. I strongly recommend this place with no hesitations. My truck was fixed in few weeks and looked just like new. I hope i dont need any more body work but will defiantly go back to Bells and Vaughn's. They work on every and any car from A to Z. Doesn't matter if your car is worth $2000 or 2 million dollars they will fix it all the same with the same care and using all original parts. read more