The staff and doctors are super good, but the time they keep waiting is a lot, they are strict to…read moremeet each of the dates, so I would like them to be sympathetic with the waiting time.

Went in today for my daughters cleaning. She's five years old and extremely anxious like me. She's…read morenever liked going to the dentist. We've been here for a few years because of the location and it's in network. I was disappointed in some of there processes earlier this year but gave them a second chance. But today was the last straw. My daughter was throwing a tantrum. She wasn't cooperating, the dental assistant was extremely patient and sweet to my girl. It was Dr. Luque who was very unprofessional. As we finished the appointment she asked me, "have you talked to the pedi maybe she has behavioral issues." I was taken back by her comment. My daughter does great with her pediatrician. But who says something like that? This is a pediatric office I'm most certain my child isn't the first to freak out and be uncomfortable in there. Left a one star because I couldn't leave zero.

I've been coming to Petite Dental for 7 years and I'll never go anywhere else for pediatric dental…read morecare. Everyone here is kind, positive, and patient with the littles. It's a dream for a parent with dental anxiety! Fast forward to this week: after an appointment, my kitten popped the balloon they gave us. Kiddo was SO sad, so I took a chance and called to ask if we could come pick up a replacement. Celeste was instantly full of empathy! She understood the importance of the balloon, and didn't hesitate to make a new one! What a huge relief it was! When I arrived and needed help with other services, she was so helpful, communicated clearly and was just a blast to talk to. And her coworker (should have gotten her name) was so fun, chatty, and helpful too. It made a stressful situation so much easier to handle.

After 14 years as patients at Petite Dental, I'm incredibly disappointed that this is how our…read morerelationship ended. When we first started coming here, the care was personal. Dr. Hoang spent time with us, explained treatment, and made us feel genuinely cared for. We even continued driving from Buda after we moved because we trusted the practice. Unfortunately, over the years, that changed. Every visit began to feel more like an assembly line than personalized healthcare. My children have always had difficult teeth, and while I understand treatment recommendations can vary between dentists, I increasingly felt judged rather than supported. We also consistently felt overtreated, and the bedside manner often left my children in tears after appointments. No child should leave a dental office feeling ashamed. The doctor even judged me for holding my toddler one time she said something like "you're too big to be held" Excuse me.?! I know you have your own children and you are probably the most perfect mom but no need to judge other moms. The biggest turning point was with my oldest daughter. We were told she needed a crown and were essentially told she should transition out of the practice because of the complexity of her dental needs. I sought a second opinion from a dentist in Buda. Their recommendation was completely different: no crown, just more frequent cleanings and sealants. She's doing great. This wasn't the first time I'd needed a second opinion. Several years ago, another extensive treatment plan was presented for Jaidyn. At the time, my father, who was a dentist, examined her and strongly disagreed with the proposed treatment. I requested a meeting with Dr. Hoang, and after reevaluating her herself, she recommended a much simpler treatment plan. That experience stayed with me. The problems weren't limited to treatment recommendations. Communication and scheduling became increasingly frustrating. One visit ended with my daughter Jovan leaving without her next orthodontic appointment being scheduled. I was the one who discovered it, called the office, and was initially told we'd have to wait another month. Thankfully Lisa stepped in and got her scheduled sooner, but it was another preventable mistake. There were other examples too. I once drove all the way to the office to pick up a retainer, only to find out it hadn't even arrived. I had to make another trip because no one had contacted me beforehand. Again, Lisa helped smooth things over, but these communication breakdowns became a pattern. What has disappointed me even more than the treatment differences is the complete lack of communication and compassion. Months ago, I expressed my concerns and requested a call from Dr. Hoang. That call never came. At my most recent visit, I again shared how hurt I was by our previous experience. No apology. No acknowledgment. I even had to point out that no one had simply said, "I'm sorry you've had this experience." Then came my youngest daughter's cleaning. I was quoted more than $200 out of pocket. At no point did anyone ask whether I had secondary dental insurance or thoroughly review my benefits. Had someone simply asked, I could have provided my additional insurance information, and my daughter would have been fully covered. Instead, I walked out and canceled every future dental appointment. Ironically, I later learned from another dental office that not only was my daughter fully covered under my secondary policy, but even without insurance their out-of-pocket cost would have been almost half of what I was quoted at Petite Dental. When I asked why no one had followed up with me, I was told the office had tried to contact me. I have plenty of appointment reminder texts, but I have no emails and no meaningful communication from the financial team regarding my concerns or insurance. That was another missed opportunity. After 14 years, all I wanted was accountability, compassion, and one simple phone call from the doctor. It never happened. I'm grateful we've found a new dental home where my children feel welcomed instead of judged. We'll finish our orthodontic contract because we've already committed to it, but I can no longer recommend the dental side of this practice. Fourteen years is a long time to stay loyal to a practice. I never expected perfection. I simply expected to be treated like a person instead of a number.

Best kids dental experience by far! The office is super cute, and the staff was very friendly + no…read morewait time! I loved the multiple waiting areas- plenty of room for everyone! They have tons of toys/tablets to keep siblings entertained while waiting for their turn. My kiddos were SO happy to leave with a balloon, T-shirt, and toy from the machine :)

The BEST dentist office we have been for by far!! And I have been to many! They never make you wait…read morelong, are always kind and very good at what they do. They respect my decisions for my kids and also let me stay with them. PLEASE try this dentist office for your children if you are looking!! They are amazing!

Had to get a second round of ortho for our kids. We moved here 2 yrs ago. I have a 10th grader and…read more8th grader. Met with a few othos in town and Dr. Timmothy Brunson clearly communicated the treatment plans for each kid with us. My daughter in particular has a more involved case and I appreciated his expertise and collaboration with us and other Orthodontists on the best plan short and long term for my daughter and son. Coming from Southern California I appreciate his in-depth educational background, his involvement in the local community and giving back where he can for those less fortunate. The staff here is so friendly, the waiting room is calm and inviting/. The entire team is helpful, kind. Appointments are always on time, text msg makes things very convenient especially with a busy life we all lead remind us so we don't miss appointments. They provide the right level of communication for busy families and fair (not the cheapest) costs. You do get what you pay for in professional services that includes their entire team. They are in walking distance to the high school which is great for early or later afternoon appts to minimize pulling them out of school for appointments. We highly recommend them!

Smiles has been our dental and ortho provider for 18 years! The office and staff have consistently…read moreexceeded our expectation. Both of my girls as well as myself have received orthodontic treatment here. Dr. Franklin, Ashley and Kelly make it a well oiled machine. Dr. Collins has always been such a kind and supportive presence that going to the dentist is neither feared or avoided by my children. Highly recommend this office!

They are overall good with kids, but if you need them to call you back with a question and/or get a…read moreviable insurance estimate for any work you are in for a LONG wait. I have called four times and am still waiting for someone to call me back.

Honestly, Kids Tooth Team is the best!…read more We've been to both the Buda and South Austin locations and having three spots so close together makes it ridiculously easy to schedule an appointment. We actually have our next visit booked at the Kyle location and we're so excited to check that one out! (Review to come after appt) The offices are clean and have an interactive screen and play area which the kids love but the people are the real reason we keep coming back. Seriously, every single doctor we've seen has been wonderful; just incredibly patient, sweet and gentle with the kids. My kids actually look forward to going to the dentist now, which says it all!

Incredible experience at Kids Tooth Team! The office is absolutely beautiful, clean, and completely…read moredesigned with kids in mind. Everyone from the assistants to the doctors were so professional, kind and great at keeping my kids engaged during the entire cleaning. Highly recommend them to any parents in the area!

Such and amazing care team! So patient and kind, just a very fun environment for young kiddos and…read moreeven older ones. Highly recommend.

I've refrained from writing a review because I know how hard it can be to run a small business and…read moredidn't want to nit pick our experience. However today I received yet another message regarding my due bill from our visit last October. At the time of service there was a glitch in my insurance and our child wasn't listed on the plan. It's since been corrected and I have contacted the office NO LESS than 6 times to resolve. All they need to do is re-run the claim and my insurance will cover it at 100%. They don't provide an email address so each time I call I've either left a detailed message or spoken to someone who assures me it will be handled. Yet today, I received another message about this $300 bill. So here I am, hoping someone sees my frustration. We already had a less than stellar visit with our two small children -- waiting 45 minutes after cleaning to see the dentist; asking me to sit my 11 month old baby in the dental chair and hold his hands and feet down; pushing forward with the dental cleaning while my 3 year old is sobbing. This practice may be better suited for older children but for our little ones, their attention to detail and care fell short. Statement ID: V3770-00317-13809

The dental hygienist were great but the dentist was rude when my daughter didn't want her teeth…read morecounted. My daughter was getting upset and she acted annoyed and borderline rude when we said we were okay with skipping it. My husband was able to easily count her teeth at home so im not sure what the big deal was. We will be switching dentists.

All three of my kids were seen as new patients. (Ages 9, 8 and 3) scheduling appointments &…read morecompleting intake forms was seamless. The visit itself went amazingly well. I was so impressed with how well my 3yr old did. This was by far the most successful dental visit from beginning to end. My 9yr old has sensory sensitivity and they took extra care of him to make him feel at ease. The entire staff was so friendly. We look forward to future visits.

Very friendly and office very well kept answered all my questions about my kids teeth care.read more