Visited this place yesterday for free cone day. Place was very busy as expected, 20 minute wait for a free cone. But wait, I was upsaled and didn't notice until they asked for $3 for my FREE CONE...what? Apparently I ordered incorrect and received a waffle cone. I certainly felt like I was victim to the bait and switch. Normal flavor selection. Not really impressed, maybe because I had a sour taste in my mouth! Chocolate chip cookie dough was my choice. read more

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Service was friendly and quick, however this place is way overpriced for what was offered. A single tiny scoop of sorbet in a cup was $7- I can only imagine if I would have gone for a waffle cone. Berry sorbet was just okay nothing to write home about, likely will not be back. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

Found this Ben & Jerry after walking around a bit. Outside is cute, with a few chairs. Inside is on the smaller side, but the decorations are very cute and colorful, with limited seating. They have premade ice cream cakes to the right in the refrigerator, but not a lot. The selection was pretty limited, but the staff was friendly and nice. I got to sit right by the door in the only available seat. At first, it wasn't busy when I first arrived, but it got busier after I sat down. read more

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Stopped in for my free birthday scoop and it was a very pleasant experience. The staff were super friendly and helped me out with a few samples before I made my choice (it was a difficult decision!). I decided on a cone with Pfish food and it was excellent. I would definitely come back again. read more

Ben & Jerry’s - phish food - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

The marshmallow dream was a dream! Love that it's made with spirulina. I didn't even try any other flavors because I was so taken with this during the taste test. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

I love Ben and Jerry's ice cream so it is nice to have a scoop shop in Portland! They have my usual favorites- Phish Food, Americone Dream, and sometimes have flavors that you can't get in grocery stores. I stop by every once in a while for a treat and I always visit on Free Cone Day, once a year in April! This shop partners with New Avenues for Youth, a non profit dedicated to the prevention of youth homelessness. Donations on Free Cone Day go to the organization! I love the good that Ben & Jerry's does for communities! read more

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Came here for a sweet treat and it was perfect! Located near Pioneer Square it's super convenient to come by if you're shopping in the area. The inside of the shop was clean and the service was really nice. There were so many different options for ice cream and the staff gave so many good recommendations. Loved it and I would definitely come back. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

Free cone day was poppin! Really truly enjoyed their strawberry vegan ice cream flavor, the service was quick, everyone was so nice. The inside had a great energy, A+. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

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The best ice cream ever! Every flavor is incredibly delicious. Try it for yourself--you'll taste the difference compared to other brands.

Awesome! Always on point either way human rights. Thank you for standing up to the nonsense in the world today. Love your ice cream.

I've rarely written a bad review since joining yelp, however, I just had to share the horrendous experience I had with the customer service presented at this establishment. I was never welcomed in and given rude glances as I made my request at the counter. The entire interaction was awkward and without any sort of conversation. Simply prompted to pay after I made my request. While the ice cream is of the quality in which Ben and Jerry's represents, I highly doubt the service is what they'd want conveyed at any of the institutions touting their names oh so proudly. Unfortunately, this was my first experience ever at a brick and mortar Ben and Jerry's and makes me fear extending an open arm to another one of their locations in the future. Hopefully there will be an update with which they either hire // develop their team members. read more

Great service. One of my favorite ice creams there is Coffee Coffee Buzz Buzz! My local B & J's doesn't always have it. Thankful Portland did. read more

friendly service and delicious baked goodies in a pleasant atmosphere highly recommend

We enjoyed our visit. The staff was engaging and friendly. Gave us recommendations of things to see. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

Incredibly slow service, was taking 5+ minutes per person if not 10+. No urgency despite the place being full. Also rad that a fella open carrying (for their security job presumably) was allowed to eat in, having a gun a few feet from my son's head felt great. Will never return to this store, recommend y'all avoid it too. read more

Savanna was very help and very informative of how they are nonprofi, she was very friendly and very helpful. The ice cream was amazing, first time I had been at a Ben and Jerry's. read more

The ice cream is horribly overpriced for what it is. The staff at this location are bothered by requests sadly. Never again.

Oh yeah, B&J's across from Pioneer Square -- SCORE! Friendly, reliable service. Standard B&J ice creams. Clean tables and floor. Another win for this company. read more

Just got a birthday cake for my son, they made it in on short notice, which they aren't supposed to do. I really appreciated that, next time I'll at least order a few days before the party. It was supposed to serve 20-25 but I think we got 36 small slices out of it. Everyone enjoyed it. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

I went into the Ben & Jerry's ice cream shop in Portland Oregon to inquire whether or not they have coffee style milkshakes. From the beginning the young girl who helped me was very rude. When I would ask questions about the products she would ask me things like why are you asking me this? She kept giving me the most awful dirtiest looks. I kept my composure and luckily the manager stepped in and took control of the situation. She handed things smoothly and was very professional and efficient and I wish to thank her for her role. I don't recommend this place as long as that young girl is going to be rude to customers. I overheard her saying to the manager I don't understand why he's asking questions. read more

Horrible customer service. Came in w my two young kids to get ice cream, only two people in line ahead of us. The server, who never acknowledged anyone who walks in, worked for almost ten minutes putting together an order for the girls in line ahead of me, or at least I thought. During this time, many people walked both in and then ultimately out, with no greeting and no ice cream. It's like we didn't even exist. Like no ones business mattered at all! At one point the green-haired guy spent almost 2 whole minutes peeling off a fucking sticker to put in a bag. During that time 6 paying customers walked out. The other employee there was too busy doing something that was Obviously more important that serving customers or generating revenue for his business. When it became apparent that the order was not even for the girls in front of me, we had to leave. It had been ten minutes! Imagine explaining to a five year old that you didn't matter enough to have your order taken, and there would be notice cream. I feel bad for whoever owns this franchise. Employees like this are ruining your business, w not a care in the world how many paying customers they turn away, so long as they get their hourly wage. Good help is hard to find! If you want Ben and Jerry's, go to the store. Don't wast your time here. read more

Friendly service and let us try as many flavors as we wanted! Ben and Jerry's always has great ice cream. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Portland, Oregon

Great ice cream, but horrible customer service at this store! Worker with red hair just rolled her eyes at us and wasn't nice at all! Worse customer service I've ever had no doubt. read more

- Today downtown playing a real-time scavenger hunt app w/our goddaughter (called "Goose Chase" ) we stopped in for a treat with her and her dog (Lily, a Tibetan Terrier)...got fantastic service from a gal with awesome long ombre fingernail art (as noticed by Gracie)... No need to comment on the deliciousness and quality of the ice creams we got - you already know how great it is... Thanks for the great scooping service! -Joe, Dana & Gracie read more

What's better than ice cream that tastes like snicker doodles on a Friday afternoon? OK, I grant you there are a few things (wink, wink), but when ice cream is involved, Ben & Jerry's ice cream is hard to beat. This shop has been around for quite awhile in this location. It's very clean. Staff members are friendly, responsive, and well trained. They get their orders correct and out to the customer in good time. When its ice cream time in downtown Portland, this is the perfect place to come! read more

The lemon flavour ice cream is so tangy and lemony. Very refreshing. Got a small in a cup for $4.50 and the serving was huge. Shared because I would not be able to eat all of it before it melted or gave myself a brain freeze. My sister got the coffee chocolate chip ice cream and it had a nice strong coffee flavour. The chocolate chips were okay but I could have done without them as there were a lot of them (small rectangle shape). The staff there wear tie dye shirts and are super cheerful and wacky. Not sure if it is a stunt but they sure made me smile. They were also very generous with sampling the different types of ice cream if you are like me and have a hard time making a decision. read more

Cool store, provides work and charitable funds to local group Avenues for Youth. Employees were friendly and samples of good size on my visit. read more

Who doesn't love free ice cream?Every year they give away free cones and all kinds of stuff... This place is perfect for a refreshing treat when out exploring the heart of downtown's tourist stuff. Heck, even a cross-town MAX trip can benefit from a stop for a cone - and you just have to skip to the next train. Quick service and a clean customer area highlight a great effort to combat the corporate chain BS and provide quality ice creams while doing social good. It's not quite as spectacular as one of the local creamery flavors but you expect a solid experience each time (and little wait, because nobody needs to try each flavor before bying a freaking ice cream cone). Unless it's hot, and the weekend, and then, yeah, it's gonna be busy. But a nice afternoon in downtown Portland is always better with some Americone Dream dribbling down your chin as you head out to find your next adventure. read more

It's so wonderfully located...right on the MAX line, near Pioneer Place. It's like I have to stop by if I'm in the area! Coffee Buzz Buzz Buzz! read more

Sadly not impressed with today's visit. Came here to order an ice cream cake (because you're never too old to enjoy ice cream in a cake) and had to wait a while for the line to be acknowledged. A few people were ahead of me in line to get ice cream, but I never heard a "Welcome, we'll be right with you." People are in line to pay you money for some ice cream goodness. If you don't want them to leave (which I'm surprised no one did as the wait was about 12 minutes), my suggestion would be to just say "hey." It's as simple as that. With two people working behind the counter, I thought at least someone would've had better etiquette. When it got to me, I filled out the necessary paperwork to order my cake, and was done within a few minutes. You select your size (mini, small, medium, or large), 2 flavors of ice cream, and a chocolate chip cookie or brownie filling. Easy peasy. The guy who came out from the back to assist with making sure I completed the form correctly was pleasant, so I can't give this place just one star. I didn't have to pay until I receive the cake, which is a plus too. I'll feel better about this not-so-great experience when I eat the ice cream cake next week. read more

Me: May I have a scoop of the Cherry Garcia? B&J: Would you like to make that a double? Me: YES, PLEASE! Come on, who's not a fan of ICE CREAM? read more

The employees were very nice, but didn't see any dairy free icecream #lactosefreeproblems Although this was inconvenient for my friend and I, it didn't stop us from buying their icecream. Prices, however, were very expensive. read more

I always love a good Ben and Jerry's! However, this one fell short in a few places. It was super small, and on a busy Saturday evening, that can become a large issue. The workers also seemed to be working pretty slow, which also doesn't help the busy aspect either. However, the ice cream was great! It's located in a great location, and easy to get to from anywhere thanks to the light rail. Not bad! read more

This is my second time here, I really don't remember my first visit but this time I really felt welcomed. We stop by today at 12:44pm, I know because I'm looking at my receipt. I was looking for the workers name but it's not there. Anyways! He was such a darling! He seem like such a hard working guy, he has tattoos and looks young. If he needs a job... let me know. Seeing young peeps be so nice to customers tells me there's still hope. Keep it up man! read more

Walked about twenty minutes here on a super hot day to get some of my favorite ice cream. We got there at 5:40 or so (no idea this place closed at 6) and we're treated absolutely awful for getting there so late. We were not acknowledged and upon checking out the employee (a bigger younger lady) was continuously saying, "DON'T DO IT" in reference to the next customers about to walk in. Was never even truly acknowledged. Pass. read more

I recently ordered a cake through the website and it was to pick up at this location. Upon arriving after a hour of Portland traffic they inform me that they don't have the cake I ordered days before. The nice man called his manager who insisted that he got no email (I throughly believe that is not true). Then they tell me I can go to another location for a cake that is nothing like the cake that I special ordered for my anniversary because they have absolutely nothing they can give me. DO NOT ever order a cake from this location, I'm sure they'll ruin your day too. I'll never be back. read more

We ordered a Mango & More Smoothie & a Hot Fudge Sundae. The smoothie was only filled up 3/4 of the way then the lady swirled it around to make it look full. The sundae had so little hot fudge that got covered up by sprinkles it was pathetic. This is not a very good location. They have limited flavors available. Never going back to this location again. read more

My heart beats a steady rhythm for this location in particular. Not only because they serve some of the best ice cream in the world, but because it's a location that works with youth to give the their first work experience. I'm completely and totally biased. So my review may not be helpful. The ice cream is magic. Though I do wish there were more flavors. That would be real magic. Snap my fingers and BAM! Get something from the Flavor Graveyard like Blueberry Cheesecake or Rainforest Crunch. read more

I went in there for a "shake". I paid 5.50! It was just milk with like a tablespoon of ice cream! It was so runny and tasted like sweetened milk. What a rip off! read more

Store hours said open until 8:00 PM but the employee had already closed the money drawer. If this location wishes to stop serving customers early then they need to change their posted business hours. They lost at least five customers tonight and we took our business to Baskin Robins who abides by their posted times. Will not be stopping by this location in the future as we were displeased by the horrible customer service. read more