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    The Watch Repair Shop

    4.9 (91 reviews)
    Closed 9:00 am - 5:00 pm

    Get pricing & availability

    Response time

    3 hours

    Response rate

    100%

    Services - The Watch Repair Shop

    Watch cleaning

    The Watch Repair Shop Photos

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    Randi L.

    I was a little hesitant at first because Watch Repair Shop, HI is located in an apartment building at 2092 Kuhio Ave, with no storefront. You have to call Sergio (808-382-9871) and he'll meet you in the lobby--but don't let that deter you. Sergio is truly a gem! I brought him a sentimental Tag Heuer watch that belonged to my boyfriend's dad. It hadn't been working for a while, and other shops (including Macy's) told me it would need a full overhaul costing $700-$800. Sergio took a look and found that the issue was simply battery acid that had leaked inside. He cleaned it up, replaced the battery, and had it working perfectly--all for just $20. The first time I visited, I found street parking to drop it off. For pickup, I just pulled into the building's loading zone--super easy. I tipped him well because his honesty, skill, and fairness blew me away. If you need a reliable, trustworthy watch repair expert in Honolulu, please give Sergio a call before heading over. You won't regret it!

    Sergio is amazing! I'll never go anywhere else after the experience, communication, cost and RESULTS! I was trying to repurchase this watch, it had fogging on the glass, the band and bezel was scratched and beat up. Sergio resurfaced, polished it, changed the glass, cleaned it, improved for an extremely fair price. It's better than brand new. He went with a glass that now sits just a hair lower than the bezel which offers additional protection. Oh and fixed the chronograph that wasn't working properly. His work is so clean!!! There's literally a line of cars waiting on him every time I show up. His business is entirely based on reputation, dude is the real deal and it's the most competitively priced in town.

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    19 days ago

    Sergio was Amazing! He's very communicative, quick turn around and a very honest business man. His prices are fair and his work is AMAZING!

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    2 months ago

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    1 month ago

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    2 months ago

    Communicated well. Did more than the job required. Recommended. Will go back here for my next watch needs

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    8 months ago

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    1 year ago

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    1 year ago

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    1 year ago

    Fast and affordable service. I got 5 watches checked: 4 batteries changed. It took lures than 20 minutes and only cost $40.

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    9 months ago

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    2 years ago

    Highly recommend! Sergio knows his stuff and he's a nice and most of all trustworthy.

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    5 years ago

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    6 years ago

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    6 years ago

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    2 years ago

    Sergio is very nice and trust-worthy. I got a watch battery replacement within 15 minutes at a very reasonable fee.

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    3 years ago

    Could not help me with repairs but was very helpful in pointing me in right direction. Prompt and profrofessional

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    3 years ago

    Sergio was friendly, helpful and super responsive. Will be returning again. Thank you!

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    4 years ago

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    Page 1 of 3

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    Review Highlights - The Watch Repair Shop

    If you need a reliable, trustworthy watch repair expert in Honolulu, please give Sergio a call before heading over.

    Mentioned in 62 reviews

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    You might also consider

    Macy's Watch and Jewelry Repair

    Macy's Watch and Jewelry Repair

    (90 reviews)

    $$

    Ala Moana

    Finally decided to change the battery on my watch . I remembered there was a watch & Jewelry repair…read moreshop located in Macy on the 4th floor . Very fast and friendly service I dropped off my watch and the salesperson said it will take about 20minutes . I walked around Macy and for a little then went back and my watch was ready . They guarantee the battery warranty for 2 years . Lots of replacement watch bands to choose from. I thought the price of the battery was on the high side although if you need your watch you need to spend the money lol Support local

    I've been needing to get my watch resized and my chain cleaned, I've never really known of any…read moreplace that could do both until I found this little stand here on Yelp! The service was quick and efficient, the staff was friendly and had a nice area to wait if you decided to stick around while they worked. The service only costed me about 20$ and took just around 15 mins to complete. When I returned the staff had me try my watch on and it was just a little too tight, so he took it back and made a quick adjustment then and there and gave it back; just like that it was the perfect fit. These guys are very smart and know a lot about jewelry and watches, they are definitely worth the quick stop by if you need any of their services! The only criticism I could think of is when both of the workers are busy at their work benches it may take a while to get their attention, and you might wait a while till they can get to you. I will for sure be back though!

    Ben Bridge Jeweler

    Ben Bridge Jeweler

    (113 reviews)

    $$$$

    Ala Moana

    AVOID THIS PLACE. I literally just bought a Tudor BB58 a few days ago from the Tudor Boutique on…read moreKalakaua (also under Ben Bridge), and figured I'd stop by here (since I was already at the mall) to have them change my OEM fabric strap back to the OEM bracelet. Big mistake. This Ben Bridge Jeweler (now at space #2226) is apparently a Tudor AD, so there should be no problem with them changing or adjusting OEM straps/bracelets. After waiting about 20 minutes, I was told that the watchmaker in the back was having difficulty removing the OEM strap, and for me to please wait. Huh? Another 10-20 minutes go by, and I notice several other reps being called to the back to assist. The rep assisting me looked nervous, but was repeatedly apologetic in having me wait for so long. This couldn't be standard practice for a reputable jeweler, let alone a Tudor AD. In total, I waited for about 45 minutes for them to change the bracelet and finally return my watch. I had a bad feeling, so I checked the back of the watch to see if there was any damage. Lo and behold - they scratched the crap out of my 3 day old Tudor. To their credit, Gail (Assistant Store Manager) offered to polish the watch and remove the scratch marks but I declined before they could ruin the watch any further. When I asked whether the watchmaker taped up the lugs to prevent scratching/damage while working on my watch (which should be standard practice when changing bracelets), the rep helping me said she didn't know. In any case, the damage was done and this doesn't fix the fundamental problem that the watchmaker/rep did not treat my 3 day old Tudor with care... even when they knew that I am a returning Ben Bridge customer (they checked and verified my purchase at Kalakaua). Please don't make the same mistake I did. If you value your Tudor (or any watch for that matter), take it elsewhere that handles your watch with care. Next time, I'll be bringing my Tudor to the Tudor Boutique on Kalakaua. AVOID BEN BRIDGE IN ALA MOANA.

    Called and they moved to #2226 by the other Ben Bridge and by Bath & Body…read more They couldn't put signage as their lease at the location ended

    The Watch Repair Shop - watch_repair - Updated July 2026

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