Just had my 6 month oil change, courtesy inspection and tire rotation. James was my service coordinator again and he is just as wonderful now as he was 6 months ago. Honda should give him a raise. He works hard and is very helpful. read more

We're visiting from Portland and lost our keys in the river and didn't have a spare, so we went to this Honda because they told us over the phone they'll be able to cut and program a new key so we could get home. They told us no as soon as we got there because the car is underneath my dad's name, and kept interrupting us and telling us no every time we tried to ask what else we could do. Finally they referred us to a local locksmith, but took the opportunity to call the locksmith AS WE WERE ON OUR WAY THERE to tell them to not make us a key because we were "rude". We got our key made by those locksmiths, but these Honda employees tried to sabotage us and have us stranded in Bend, miles away from home. Absolutely useless people with no hearts, completely unwilling to understand ANYTHING. Never coming here again, so disappointed to see such a great company represented by such awful people. Micah, the man who works behind the service counter, was the worst of them all. Not a fan of these men or their services. read more

My husband and I had a wonderful car-buying experience yesterday at Bend Honda with Dan Sample. We began our Saturday expecting to see 5 or 6 cars, visiting a couple of dealerships in our area. Being the control freak that I am, we were armed with note cards listing details for each car we wanted to look at based on my internet research. I decided we would start our search at Bend Honda since they had the car we were most interested in. We arrived at the dealership and within a couple of minutes of stepping out of my car, Dan approached us. I was in full-on, "Don't Mess With Me" mode, so honestly didn't even try to read his personality at that point. Knowing what I know now, I certainly didn't need to be so guarded. Dan gave us a lay of the land and we looked at the cars on my list. After we had a thorough look at the main car of interest, Dan gently offered a test drive. While on the test drive Dan offered lots of details about the vehicle and as we neared the end, very tactfully asked what he could do to send the car home with us that day. He was very patient while we hemmed and hawed trying to decide what we would pay. At that point I think we all knew the car would go home with us that day, but Dan never once pushed us to make a decision or made us feel like we wasted his time. He was upfront and transparent during the entire buying process. In the end we got a GREAT deal on our car. And, while I know Dan's cut of the profit was not much, I feel as though he treated us the same way as someone who was putting a $5000 commission check in his pocket. Dan did a wonderful job and we will definitely be back to work with him when it's time for another car! read more

BEST CAR DEALERSHIP IN CENTRAL OREGON!! I had an awesome experience with the crew at Bend Honda. My personal sales lady, Lois, was attentive and really understood what I was looking for in a vehicle. She was able to zoom in on my preferences and the features that I needed to have. The purchase was pleasant and seamless - they gave me the best trade in value for my vehicle and put together a payment plan that works with my budget. Afterward, Lois was very thorough about going through the vehicle and showing me how all of the great features worked. The car is great, I am happy, and I am proud to recommend these folks to anyone looking for an economical, classy car and want to deal with a top notch group of people. A heart felt THANK YOU to everyone at Bend Honda!!! read more

Terrible service experience! I bought my 2008 CRV from Bend Honda 3 years ago. Recently started hearing a whining noise from under the hood regardless of whether in drive, neutral, park...so not a drive train issue. I went through the usual components that are driven off of the serpentine belt; belt and tensioner pulley replaced, then rebuilt the alternator and the power steering pump, new o-rings on PS pump hoses, new PS reservoir, new water pump. Still had the whining noise so took it to Bend Honda for a "diagnostic". I brought the list of everything that was rebuilt or replaced. Two and a half hours later I went back to pick up the car and get the diagnosis...they essentially wanted to just throw parts at it and do all of the work done previously, over again! They charged me $145 for a diagnostic that did not diagnose anything!! They also wanted to replace the cabin airfilter that I had replaced just three months earlier...scam!!! Spoke to service manager and got lip service as to how hard his "master mechanics" worked to identify the noise. I asked him if they isolated the AC compressor to rule it out as that was the only component left that had not been replaced...they did not, but told me that if I did it, to let them know of my result as he was curious if that was the issue. So...$145 spent for absolutely nothing. This is why auto dealers get a bad reputation! I will never do business here again. read more

I have a lifetime service on my Honda Pilot that I purchased from Bob Thomas in 2007. That and a recall are the only reasons why I use this service department. No one answers the phone. My service before last I was told I needed additional services. $400.+. Went straight to my mechanic (our mechanic for years who I totally trust) who checked my vehicle at no charge and told me I did not need those services at all! I called Bend Honda and was told that those are the usual services recommended for my vehicle year and mileage... even tho I didn't need them. Beware and be a questioning consumer if you use this service department. I'm about due for another vehicle. Not inclined to purchase here. read more

Chris Braido and the folks at Bend Honda were amazing. The whole car buying process was seamless and exceptional. They went out of their way to make the experience easy and enjoyable. Fully recommend Chris for low pressure and knowledgeable salesman. read more

Went in to lease a car and within one hour was extremely unsatisfied with the service I received. I felt I was being pushed into a deal I was not ready for. I also heard many comments about the way I was dressed and presented myself. I felt extremely uncomfortable. This dealership definitely lives up to the "car salesmen" stereotype. They are a bunch of pigs and insulting to the human race. I will not return and will not be referring to others. read more

My elderly mom lives in Bend and recently purchased a new accord from Kevin at Bend Honda. Since I live in SOCAL I couldn't be there with her so she went on her own. I was worried they would try to up sell her or add charges, or sell her something on the lot nobody else wanted. Kevin was so patient with her and sold her a bare bones car to keep the cost down just as she wanted. She got the exact color she liked as well. She has been back several times to ask questions on how things work and Kevin has been so gracious and always makes time for her. When she wanted to plug in her portable CD player and couldn't find the right cord at Best Buy, he tracked one down for her on line I think, and made sure she could listen to her CDs. It was so nice to have someone take good care of my mom. I would recommend Kevin, and Bend Honda to all my friends. THANK-YOU Kevin! read more

My experience at Bend Honda has been positive. I purchased my CR-V there four years ago (a positive experience) and have had it serviced there ever since. Phone calls to the service department have been returned promptly and all questions answered patiently. Yes, the service writer does point out factory recommended maintenance at the "magic" mileage, but never insists that it is done. It is also true that oil changes are done on a first come, first serve basis. I had this done yesterday and was out within 45 minutes! Not bad at all! I am very surprised to see so many negative reviews for Bend Honda. Could it be that folks are quick to write when the experience was negative and stay quiet when it was positive? I, for one, have never had a bad experience at Bend Honda. read more

I purchased a used vehicle with a service contract and warranty from this dealership and the service provided was so horrible that I have now traded in my car. Every time I brought my car in for an oil change over the course of a year I asked for my tires to be rotated and only 1 time did it actually happen. My tires were marked "in the green" on a multi-point inspection when they had been recommended for replacement at another, more trustworthy shop, so its clear that their techs aren't even inspecting things. My differential was marked leaking when it was bone dry. The straw that broke the camel's back was when I brought my car in for a service and clearly requested that the tires be rotated as they were put on 6 months prior and never had been rotated (due to their inability to perform a service as requested). When I picked up the vehicle I asked the service advisor Jeff if the tires had been rotated and he informed me that they had checked and a rotation was not needed. I responded that it was interesting that he would say that as they had been mounted 6 months before and never rotated. He said "haha, well you just must not drive very aggressively because they didn't need to be rotated" and laughed and laughed like I was the dumbest person in the world for thinking that my tires should be rotated. I pulled my car into the shop across the street (they do a great job over there!) and had them measure my tires and found that there was a huge difference in my tread wear and that a tire rotation was definitely necessary Not only that but my oil filter was about to fall out (I had only driven across the street - they got lucky that I noticed it before I began my 30 mile drive home on the highway) and the residual oil had not been cleaned off of the engine when the oil change was performed. I tried to contact the service manager Matt Mahoney via phone, left a nice message requesting a call back about 2 months ago and still never got a response. All I wanted was an apology for being lied to straight to my face and to have some sort of reassurance that I could actually trust these people with my vehicle but its clear that nobody over there actually cares about providing quality service. I wouldn't recommend this shop if it was the place in Bend to get my car serviced. read more

My fiance and I met with John Vierra and Kirk WIllard. We found them both extremely professional and attentive. We went to Bend Honda initially because they had a 2008 Outback for sale at a very reasonable price. The car drove great, but my fiance had allergies in the car. John made us a very fair offer on the price and suggested having it detailed and sent to a shop to receive ozone and ion treatment in the hopes that this would resolve the issue. Unfortunately she still had allergies. Then we began working with both Kirk and John looking at other options. They really listened to discern what kind of car we were looking for, and they spent a significant amount of time talking through differences between different types of cars (both Honda and non-Honda options) as well as different pros and cons of payment methods. Sadly, we came to the realization that the car we were looking for was a new Subaru Crosstrek, and being a Honda dealer they were unable to sell a new car to us. It actually broke our hearts a little bit that we couldn't buy our car from John and Kirk. They had earned our trust, and (to quote my fiance), "they worked their butts off to sell us a car." So, I wanted to write a great review for them in the hopes that others will check them out, and let them find a great car for you and your Bend adventures. read more

Pretty straightforward - they diagnose "problems" with your car that don't exist so that they can overcharge you for services you don't need. Was told I was in need of a transmission fluid change and power steering fluid change. Took my car to another local auto shop and was told by the owner in less than 5 minutes that neither was necessary. That honest shop will have my business going forward. Have had multiple Hondas over the years and not all their dealerships do this, but sadly this isn't the 1st time I've had this type experience with a Honda Service Department. Take your money elsewhere. read more

Good comeback by the Lithia group (both Bend Honda and Seattle BMW). I have now received calls from the Sales Manager of Bend Honda and the General Manager of Seattle BMW expressing apologies for how this has been handled. I was assure that repairs to my car would be handled quickly and at no expense to my wife and I. It meant a lot that these two gentlemen took time from their days to call me personally. Thanks to all at the Lithia group for correcting this! read more

I went in to Bend Honda for an oil change and tire rotation. They were through with the job within 20 minutes, which seemed like a short time frame for all services. When I questioned if tires had been rotated I was advised yes, they had been rotated. I could tell they had not been rotated because the rims were covered with dust and dirt but surprisingly no finger marks from being touched. How can someone rotate tires with out touching the rims??? I drove straight to a well known tire store I do business with and after they examined the tires/rims they advised the tires/rim had not been rotated and touched. The tire store was nice enough to complete the job for me. When I drove back to Bend Honda to question what I discovered, Bend Honda still insisted they rotated the tires and did the oil change. I know this was a LIE ! Now I question if the oil change was actually done. read more

Letter's to Honda Corporate did nothing. It was sent to a regional office who didn't care as much as Bend Honda. My car is now nearly 20 years old. It's been a good car but I will never by another Honda. Their corporate offices ignored me 20 years ago when my $25,000 car didn't come with floor mats. They ignored me two years ago and didn't give a crap about me. They're a f'ing s'it outfit. read more

Thanks they changed there 100% before you got the run around I was not going to go back but I called and talked to Don and he said it had changed to my surprise I got there and changed the tires and oil FAST under time ,Thanks read more

I cannot prove it, but I suspect I was "upsold" with respect to repairs needed for my car. Following my last servicing a month or so ago on my 2002 Honda CRV (mileage only 58,000; regularly maintained), all I understood I needed was a new rear hatch door strut. It was on order, the service department never called me to tell me it was in, eventually I contacted them, ascertained it had arrived, and made an appointment that I was told would take about an hour. I said I'd wait. Well, as I was waiting . . . . first someone came in to tell me that I urgently needed over $200 worth of valve work and various new fluids, as their "complimentary inspection" had revealed the valve issue and wrong fluids installed previously. Well, I'm no mechanic, so I agreed, but suddenly a $30 job had turned into a $400 job, and I needed to go home and come back again. While I had been sitting there I overheard several other similar conversations with waiting customers, who had brought their cars in for one thing and were being told they needed additional work. When I returned that afternoon to pick up my car, lo and behold, the service folks had discovered an ADDITIONAL $800 - $1000 dollars worth of repairs they said my vehicle urgently needed. One thing I agreed about was a buzz in the starter that I could hear myself. The "serpentine/tensioner belt replacement" was on top of that, and who knows whether it was something I actually needed. I should mention that the repair experience here has added difficulties because Honda apparently keeps few parts in stock, so each part needs to be shipped in from somewhere else before the work can be done. Thus, the repair cannot usually be done the day the problem is discovered, but a second appointment must be made, greatly inconveniencing the customer. (I can only imagine how frustrating this is for people relying on Bend Honda, where many customers live WAY out in the country far from the dealer.) The conversations I had with the service representative early on in response to my increasing irritation included his non-businesslike comments that he "understood" my "feelings" (!) for my car and that he was "on your [meaning my] side." His manner improved dramatically after I rolled my eyes at him and told him I'm a former business litigation attorney, but I should not have had to tell him that in order to have him treat me in a businesslike fashion. I think he realized he'd screwed up and they'd screwed up because they supposedly gave me a 10% discount on the second batch of work, but the whole experience left a bad taste in my mouth. Bottom line is that I hope to sell my car before there is any need to return here for servicing (Bend does not have a lot of service choices). I absolutely am not considering replacing my CRV with a new Honda CRV, because even if it was a great car (it isn't -- my research indicates it had only "marginal" performance in the recent "small overlap" safety test) it would mean interacting with this service department again and my trust level with it is now non-existent. I am old enough to have had lots of experience with car dealer service departments. Establishing trust with customers is critical, because most customers are not car repair specialists and we are at the mercy of the dealer's repair people. Getting a variety of opinions before having the work done is not usually a practical option. The best service experiences I ever had were in Portland, at a repair place where the service manager was a direct, no-nonsense woman who had a vast knowledge of the cars, who could and did explain in clear,persuasive terms what was wrong and how urgent the needed fix really was. This place also had a fleet of complimentary loaner cars, so the customer neither had to arrange for drop off/pick up nor had to rely on a dealer shuttle service but could drop off his/her car for repairs and drive off the lot in the loaner right away at no charge. That is the kind of service that makes customers return and tell their friends about their great experience. Nothing about Bend Honda's service reminded me of that positive experience. read more

I recently bought a used 2014 Dodge PU here. I got prior financing approval letter from a local credit union which we provided to this dealer. The negotiation went smoothly and when we did the final paperwork, we assumed they had coordinated our loan with the credit union. However, a week later we find out that our loan was with a financial institution in California. Called dealer and they could care less. Said I could have credit union refinance our loan. Investigated that option and would have cost $16 more per month due to refinance costs. Also, only one key fob was provided. We were led to believe there was a second one, but they couldn't find it. They refused to acquire a new one. I had to do that myself at a cost of $162. Lastly, they miscalculated DMV costs and refunded us $104, even though that amount was included in our loan and subject to finance charges over a 5 year period. Then a few days later, we get a second check for the same amount for same reason. We returned that check. I have purchased two vehicles from this dealer. Won't buy another. Once the sale is complete they have a total don't give a damn attitude. No willingness to resolve their mistakes. read more

First time going to the service department. I was greated immediately. I had a flat tire these guys fixed my issue at NO CHARGE very impressed with the service. Really great service department I will be back for sure on any future issues and even check them out for my next car when I'm ready. Thanks for a Great First experience. I will tell others about your level of service. read more

Best dealership in town. Love the dealer and made buying my new civic a great pleasure. Thank you Dylan and joe you guys made this very easy as my first new car purchase. Hassle free and didn't make me feel pressured at all. Dylan did a great job helping me and telling me all the features and everything parts department helped me great and got me hooked up on my accessories for my new civic and I can't be more happy with my purchase and time spent here at bend Honda read more

My easily scheduled service on the recall of my airbags was completed and had me on my way an hour ahead of schedule! Unheard of! Thanks for such great service. read more

The service department is very poor. I went early in the afternoon to avoid the lines. I was told less than one hour until my car was done for routine maintenance . After one hour it was still sitting in the same place. I pointed it out to the person I checked in with. He apologized. 20 minutes later and it was still not in service. I had to ask for my keys and left as I had another appointment. They have very poor management systems as they do not track time in and time waiting. Several cars that came in after me were already in having service. read more

Worked with Kirk Willard --internet sales---we had been working with him from out of state to buy a car for 6 months ( our timetable). He assured us everything would be in order when we got back to Bend--and it was. Kirk is knowledgeable and personable, and knows the electronics inside and outside, very important for two senior geeks. All in all a very easy transaction. Would recommend Kirk to our friends, Bend Honda did a nice job for us. read more

Service is very high priced and no better than other shops. Diagnosed problems and gave huge estimate. Went to another shop that diagnosed, found problem that was not from multiple causes. had completely different readouts and fixed car in 30 minutes for 25% of dealerships estimate. Went back to dealership, explained what other shop had done and questioned their mechanics findings. They insulted us, stated their "master mechanic" was right, then were called liars by the shop manager and continue to state they were right and that the other shop was wrong. Store manager supported his shop in an arrogant and degrading way that insures we will never use this store again for service or purchases. The new management has taken a store that we have trusted for over a decade for service and sales to a new low. GOOD JOB!!!! read more

went in to buy a brand new car. Talked to the salesman and ended up going for the test drive. He was super nice and respectful, unfortunately I can't remember his name but he was tall and had glasses with short blondish hair. I know he wanted to be a nurse. Went in to run the numbers and started talking to the "sales manager" named clint. I recommend to not talk to him if possible. He was completely dis respectful and didn't want to fight for us on getting the best price. I have purchased a total of 10 used and new cars from dealers in the past and have never been dis respected. He isn't trying to sell you a car he is trying to flex his own ego. I know how it works and I know what we can get I don't need someone telling me to "trust the system" and waste our time with payments of over $350 and a quote apr of 15%, what kind of apr is that?!?! Long story short I was right and we got down to around low $200. If it was my money and not my friends then I would have left and went to portland for a honda. Clint you are very did respectful and need work on your customer service. Because of this honda of bend has lost at least 3 customer that I was helping to get a car, everyone of them went to Portland honda or another dealership here instead. That's a good $70,000ish lost already that could have went to Honda of bend. Plus I have more friends I'm helping. Also I recommend going to hertz of bend and seeing Larry. He is a nice guy and will work with you and help you after your car purchase. read more

This is the worst place to try and buy a car from. First they won't give you a best price for a car and they won't tell you what they will give you for a trade in until you fill out their credit application. The manager was very rude to us. And when we got upset and was walking out he had the nerve to tell us not to ever come back. I can promise you we will never ever go there again.that manager should be fired for treating people like that. Also the sales guy said we had to fill out the application to make sure we were who we said we were and not identity thieves. That is so ridiculous. read more

I don't really look forward to the whole car buying process, but I've done it many times and I will not let people push me around. My wife and I bought a new car in 2013 from Bend Honda and I will say this has definitely was the best new car buying experience I've ever had. Dealerships never give you what you want for your trade, but they gave me what I was expecting and they gave us an honest deal on the new car. Jeff, the salesmen, actually listened to what we wanted, was patient with our decision making and seemed to have integrity. The closer was a little annoying trying to push the extra crap and we had to sit in a little trailer/office right next to the outhouses due to construction on the normal building. That stunk big time, but not much they could do about it. In the end we got a decent purchase price, very low finance rate and a typical trade value. I would recommend Jeff and Bend Honda with confidence. read more

I had an excellent experience buying my first car here, and at a very good price. Minus a star for being a bit pushy on buying the car quickly (they were trying to get it out if the lot, or so they say). They also tried to push a lot of extra service agreements on, when I had to slow them down and make sure they explained all of the fine print. They were patient with me and took the time to make everything very clear. I'm a happy customer and definitely recommend them, just make sure you go in knowing what you want and don't feel pressured to accept add-one until you understand them. read more

I was referred to this service department by corporate Honda about a recall on my car. Corporate was great told me to go in and they'd take care of it no problem. The service department at Bend Honda was extremely RUDE and condescending. They wanted to charge me $108 for a diagnostic to make sure my issue was the recall. They told me IF they determined it was determined to be the recall then MAYBE they can refund the diagnostic fee. They acted like it was all up to corporate even though corporate was a pleasure to deal with. I bought the part for $40 and did it myself in an hour. I would not recommend anyone I know to give them their business buying a car or servicing their car there. read more

I own two Honda vehicles; a 2015 Pilot and a 2007 Ridgeline. This review does NOT have to do with the sales department. This review is focused on the service department. I have been taking my vehicles to Bend Honda for two years and have never been very happy with my experience. When I first started here the front desk employee was clueless and always on his phone and would never acknowledge customers. To Bend Honda's credit, they did fire that employee but I was disappointed to see they hired such an employee in the first place. I continued going to Bend Honda and had mostly ok experiences for the next two years. There was nothing major, I just never thought the customer service was on par for a great city like Bend; I always had better service in lowly The Dalles for pete's sake! Fast forward to December 2015. I spoke with Parts to order some running boards for our new pilot. Parts was great and walked me over to service to schedule the install. As we sat in front of Ty Clark, I watched as he had a heated exchange with a customer over the phone. Then to my amazement, I watched as Mr. Clark hung up on a customer right in front of me. I was appalled but didn't say anything at the time. Once I returned home, I discovered an expired coupon so I called to see if they would honor it. I got put on hold for ten minutes. Nothing major, people get busy, so I hung up and called back. I was then hung up on three times in a row. I am certain I was hung up on as I could hear the office noise and then "click". Three times in a row is not an accident or a malfunction, so I stopped calling and instead called the GM, Tim Freeborn. I spoke with Mr. Freeborn's secretary and advised I wanted to make a complaint. No call back. I waited a day and still no call back. I then called the next day and left a second message advising I would not purchase my next vehicle from them and would take my service else ware, but I was hoping to explain why in case they wanted to know. I immediately received a call from Matt, the service department manager. Matt was not surprised to hear I had been hung up on and advised they had been really busy and were short staffed. He was very professional talking to him but again, super disappointed that he was even remotely shocked that a customer had been hung up on. I feel for the money, customers deserve better customer service then what is offered at this dealership. read more

go see cody fowler was the best experience ive ever had buying a car. got just what i wanted cody knows his hondas an he really does making buying a car an good day. ta mate read more

I have been a loyal customer of Bob Thomas and now Honda of Bend or Lithia since I bought my first car at 18. Now at 32 I will not be returning due to the horrible sales team. I actually referred a friend to the dealership to purchase a new car and they were absolutely awful. Telling her that she needed to come down right away because the car she wanted would not last. She told them that she would put down a deposit to hold the car because she was unable to take it at that time. When she arrived she was left by her salesman to two other men who had her sign papers for the car. They then had her buy all of the extra crap that you people try to sell people without her realizing what she was doing. Then she was told she had to take the car right then and that they would not be able to hold it for her. The sticker price was $13,000 and she signed paperwork for over $20,000 when they were finished with her. They treated her very poorly and told basically told her it was to late, she had bought the care. What a huge disappointment! I will never go back and will tell all of my friends about this awful event!! read more