It was my first time going to the BrowBar and it didn't disappoint. After a small wait, I was greeted by Millie. She is super sweet and this girl really knows her stuff. She did an eyebrow assessment of my current brows and we were both surprised they were in a perfect arch already (score!) All she had to do was just take off the excess and make them neater. The process was surprisingly painless (I've had my eyebrows threaded, waxed, and plucked) so I was really surprised how quick and easy everything was. Afterward, Millie showed me to how to apply makeup up on them if I wanted (I told her I normally left my brows alone because I just didn't know how to do them) and she even recommended products to me. While I went home empty-handed, I was happy for the experience and special care. Millie is a gem. I highly recommend her!!! read more

I will return, you guys are amazing and I love the product too. Very affordable and great for sensitive skin. Yvette R. read more

My friend recommended brow bar, and I can never go back to anything else! Millie is the best! She talked me through my appointment, and I explained the brow type I wanted, and she gave me tips on how to grow my grows and how to style/care for them. read more

5 Stars for Nancy! Be sure to request for her because she is excellent and a friendly esthetician. I came to the Benefit Brow Bar (located in Macy's on the 1st floor with all of the cosmetics) this afternoon around 12:30 pm ish and unfortunately no one was manning the brow bar. I asked an employee at the nearest cosmetic counter and she told me that Nancy (who was the one working today) might have just gone on a break and that I could leave my number and that she could call me when she returns. I said that I could just browse around and come back in 10 minutes. So as I walked away and headed towards the purses to browse, shortly after, Nancy was behind me to let me know that an employee let her know that I was interested in getting a service at the brow bar. I told her that I was here in getting a brow wax. I told her that I received an email from Macy's that the brow wax would be a free birthday treat (normally this service is $29, you have 1 week to redeem this special freebie from your birthday). She was very friendly and explained to me what she would do and the side effects of the wax (redness, itchiness, in the area that is waxed), which I appreciated as I explained to her that I have never received a professional brow wax before. Nancy was really a delight to speak to and made me feel as if I was speaking to an old friend. She showed me the difference from my waxed brow to my non waxed brow. And when she finished my other eyebrow, she showed me the finished product. Being so pale and pigment challenged (and with incredibly sensitive skin) I of course had redness above my eyebrows. Nancy told me the redness usually goes away in ~ 20 minutes but that with sensitive skin, it may take longer. She offered to put concealer and powder to hide the redness, which I accepted. She did a great job and told me that it is important to press the powder instead of swipe it, as it may leave streaks. I was afraid that service and friendliness would be nonexistent or not stellar because I would be receiving this brow service free for my birthday, but Nancy treated me the same as a paying customer. She gave me her business card so that I can maintain my eyebrows in the future. Overall, I would come back here again for other services in the future. By the way, you are welcomed to make an appointment, but according to one employee I spoke to yesterday, they are usually not busy until 2 pm and on. So if you walk in during the week day like I did, most likely you won't have to wait (or wait too long, my brow wax was about 15- 20 minutes). read more

First time ever getting my brows done here...and I loved the experience. Millie is the BEST, she explained how my brows should look and what areas I need to grow back to achieve the perfect brows. She gave me a lesson on how to shape my eyebrows, she was very detailed and friendly. Yeah...I'm not going anywhere else to get my eyebrows done read more

Overdue review for Millie. I've been going to Millie a few months short of a year now for my brows. She is def my favorite brow girl I ever let touch my brows. She fixed the shape of my brows in 3 sessions. She'll listens to your concerns on how you want them to look and has given tips on how to maintain my brows in between sessions. I've also gotten lash services from her as well and even though she warns me they'll only last a couple of days, I've had some lashes stay up to a week or longer at times. Fun fact: whenever I've my makeup done, the makeup artists has always complimented on the shape of my brows and it's all thanks to Millie. read more

I used to love this place, they always did my eyebrows and filled them in just right. Buuuut last month I found out that no one from before works there anymore so I can't recommend because im not sure what you'll be getting read more

I've been coming to the Benefit Brow Bar for months now and I absolutely love it. Millie is always so nice, so understanding, and so good at what she does. I definitely recommend coming here for your waxing needs! read more

Never got my brows done here before a few days ago. I love how they take their time on the brows drawing them out before waxing, taking the time to ask questions on how arched you like them to be and correcting the problem. I love this place and will continue to do my brows here... they are busy! Took a bit of some wait time but it was well worth it! read more

After decades of getting my eyebrows waxed in the back of nail salons, I decided to make an appointment with someone that specializes in brows. I was not disappointed. Amanda went above and beyond- she asked for my input, made suggestions and explained her process. I am thrilled with the results- and, it is reasonably priced. read more

Millie was awesome! It was my first time getting my brows waxed from benefit and she was very helpful and nice. The process was smooth and I felt well taken care of. I loved it, thank you Millie! read more

Rudest customer service! I waited 30 minutes and there was no attendant in the area to assist me. I had to flag them down at another counter. I asked if anyone who works at the Benefit counter. One of the ladies said she did whose name is Ashley. Ashley was extremely unprofessional. She said with an attitude "What do you want?" My response was "I wanted to purchase some items at the Benefit counter but never mind now". She replied back with attitude again "Okay. I don't care." read more

AVOID! AVOID! AVOID! Absolutely NO workers available at all! My best friend and I waited 25 minutes for assistance and we got absolutely NO SERVICE!!! NO WORKERS in site!!! NOTHING!!! I noticed all the other counters had attendants except Benefit. The Benefit counter at Santa Anita is TERRIBLE and the ABSOLUTE WORSE. I will NEVER go back there again ! I have been brand loyal to Benefit for years but after this experience I am switching to a new cosmetic line. I will encourage all my girlfriends who also wear Benefit to discontinue using your products and switch to a new brand that is reliable and provides good service. To the workers at Benefit, please read this. Take a hint and DO YOUR JOB!! read more

Amy is the best! What makes Benefit Brow Bar stand out compared to other eyebrow places IMO is that the esthetician communicate with their clients. I've had my eyebrows done by Jennifer (no longer work at this location), Nancy and my favorite, Amy! I've put my faith in the ladies of the threading community with my eyebrows and I'm left with thin shortened eyebrows. Same with the local nail salon's waxing services. Also Benefit is super sanitary. They DO NOT double dip the wax sticks unlike the questionable nail salon room or the end threads that are inside the threader's mouth. Estheticians at Benefit will measure how your brows will be depending on your face shape and from there YOU can make adjustments to how YOU prefer them to be. More arch? Less arch? Straight? KPop brows? Express yourself, I can't stress the importance of having beautiful brows. It's nice to be able to see the end result before waxing it off. If I knew about Benefit's service, I would've saved my eyebrows and ditched the threading trend!!! I have told Amy about the history of my eyebrows, what it's gone through (tragedy), and places I have visited for my brow service. She has definitely helped me achieve my ideal brows so far (fuller and longer) and really gave me a lot of hope every time I come back. Amy is not pushy with appointments and is super honest. If she sees that your brows are not ready to be waxed she will set a date to when she thinks you will be ready. A handwritten friendly reminder card will be given once the next appointment is booked and the day prior to the appointment, someone will call to remind and confirm your appointment. Like all good things, you get what you pay for. For the affordable price of $21 (used to be $20), I'm truly am happy with the service and result that I receive. It's very easy to book an appointment. Call (626) 4455711 ext. 2344 it will transfer you to the Benefit counter. I highly recommend Amy, but Nancy will also get the job done. They both are friendly and outgoing. Lastly, don't forget to tip! These ladies deserve it! read more

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Millie has done my brows twice now, and I plan on going back to see her again. Not only is she professional and thorough, she is detail oriented and suggests ways to maintain your brows until next time. I have been very happy with my brows because of Millie, and I would recommend her to anyone who is looking for a great brow session. read more

If you are coming here for the first time I must tell you to make an appointment with NANCY. Nancy, nancy nancy! I was introduced to her by a friend at the Dior shop and another friend who doesn't work in cosmetics. I've also brought my sister and cousins to get their brows shaped. Why? Well I really enjoy how friendly and informative she is. She isn't intimidating at all. Nancy will sit you down, talk to you about what you want or you can tell her. She'll take brow makeup and fill it in and show you if you have concerns on balance and thickness of the brow. They use a sensitive wax to quickly remove any hairs and Nancy plucks to get any stray hairs. Every time I've been to this Brow Bar and are very hygenic. After the wax they wipe a soothing gel and will touch up your make up due to any redness that occurs naturally from waxing. The only "bad" thing is that people will stare at you ask you get this done. Oh well, that is the price we pay to have nice brows. read more

I took my mom here because she wanted her eyebrows done. We usually get our eyebrows threaded, but she had heard about the Benefit brow bar from her friend and wanted to check it out. Millie helped us out, and she was really friendly from the start. She said she was able to squeeze her in, in between appointments. They had fun conversation and my mom enjoyed the experience so much that she told me I had to leave a Yelp review. After the service, there were other girls that helped out with showing my mom some other skincare stuff that I didn't understand. But she also enjoyed that experience. All the girls we encountered were really helpful and fun people to be around. She will definitely be returning in the future. read more

I've been seeing Amy for a few months now and she's amazing! She's helped me shape my grows while I grow them out. I'm always happy with the results. My sisters now see her too because of how good my eyebrows look :) read more

Went to Millie at the Brow Bar for the first time two weeks ago and she changed my life with my eyebrow wax!!! I never thought I could have well defined brows but she shaped them so well, told me how to grow them out, and used the new Benefit pencil on them to highlight and contour them. I left feeling like a new woman with those brows! Definitely my new brow place read more

This review is strickly for Millie, the current esthetician for Benefit here at Macy's Santa Anita. I haven't had my brows waxed in years as I have been getting them threaded for the past 6-8 years so I was definitely hesitant to go back to waxing. However, I was walking through the cosmetics department and saw another lady in the chair as Millie was beginning to service her brows. I decided to stop and take a sneak peek at the work Millie was doing for this customer. Not only is she detailed and takes her time shaping the brows, but she is also explaining step by step to the young gal that was getting her brows done. Now talk about service! Not only did she do an AMAZING job on the eyebrows for this customer, but she is beyond friendly, offers an incredible experience, and teaches you how to recreate the shape she did with the brow make up so you can do it at home! I took the chance and had my brows done shortly after her previous appointment and let me say.... I will not go back to threading!!! Thank you, Millie, for changing my brow life! Can't wait for my next appointment! read more

I went to Benefit to get my birthday brows done for the first time... Millie was THE BEST!!! She shaped my brows and showed me how to maintain and use product to get the best look for me. Thank you Millie!!! read more

Millie is amazing !! She has been doing my brows for almost a year now and I have to say she is the bomb ! She has made my brows Bomb , I highly recommend getting your brows done with her ! She's so funny and very friendly and she also fills in your brows so amazing !! read more

Benefit's Brow Bar is my go to for getting my eyebrows waxed. The Arcadia Macy's location is closer to my house but the parking is a nightmare. If you are in the Pasadena area I would recommend the BrowBar in the Macy's off of Lake instead. Parking is much more manageable there. The Arcadia location also seems to be a bit busier which may make the process a bit more stressful. read more

Amy transformed my eyebrows! I had thick straight brows with no shape, and she took off just the right amount and gave me the shape I was hoping to achieve. She showed me some great products that were appropriate for my brow type, and how to use them accordingly. Amy was very friendly, and I highly recommend her for brow services. read more

This review is for the Esthetician Millie at the Santa Anita location. I had my eyebrows done for the first time today with her I am so pleasantly surprised how happy I am with my eyebrows! She was walking me through the steps of what she was doing while filling with the brow products after the waxing. I booked my 2nd appointment and bringing my daughter with me on the next visit. Thank you so much Millie! Amazing work you do! read more

ABSOLUTELY LOVE MILLIE!!! I had not gotten my eyebrows done in about 4 years before Millie. She talked me through what my eyebrows should look like and helped teach me the easiest way to make my eyebrows looks good. I am low maintenance and always on the go so I appreciated all her help with helping me find a product that would be easy for me to use. Millie is the absolute best!! If you want your eyebrows to look poppin at all times, go to Millie! read more

This review is for Nancy, who I will DEFINITELY be coming back too! I came to this Benefit Brow Bar after reading so many great reviews about her and they weren't kidding. My eyebrows were horrible before coming here. I had been growing them out because my last experience at Ziba was miserable. The brow technician took 50 minutes to completely screw up my eyebrow shape on both sides and she made them so uneven. I came to Benefit hoping to start somewhere great in reshaping them to get them back to normal. Nancy was so sweet and talkative and made me feel like I was talking to one of my girlfriends! She talked me through the process of getting my eyebrows back to their original shape but I had no clue that after my first brow wax session with her that my eyebrows would already look so great. My eyebrows are way more even and frame my face much more beautifully. I can't wait to keep coming back to her! Nancy you are my new go to brow girl! read more

This location is literally the best! I'm not normally in this area, but I saw all the great reviews for Millie and wanted to give her a try. My sister and I were driving through so we made a stop and I'm SO GLAD WE DID! This was literally the best eyebrow/cosmetic experience we have ever had. Our brows look amazing, and the girls at the counters were so beyond helpful in giving us makeup and skincare advice. I am really considering making this drive anytime I need something cosmetic related. Thank you, Millie and team. read more

Millie is awesome !! I used to get my brows done at my local nail shop, until I gave the benefit brow bar a shot. Millie takes her time explaining where you could let your brow hairs grow and where she is going to take the hair off . I recommend her to all my family and friends, even talked my boyfriend into getting them done with her . Shes the only one I go to now ! The 21 dollars is very worth it ! read more

Highly recommend coming to see Millie! She is a pro at what she does and is so sweet! I got my face waxed for the first time and she really reassured me that it would look great! She told me what to expect and gave me tips on how to avoid irritating my face. I feel like a whole new woman and will definitely be going to her for my brows! read more

Millie is amazing!!! Everyone should get their brows expertly shaped and waxed by Millie. I have not waxed my brows in over 15 yrs because of a horrible experience. After reading all of the fantastic reviews of Millie I decided to give it a shot. Not only did she shape my brows perfectly, but she took the time to tell me exactly why and how she was shaping them. You can really tell that Millie loves her job and cares about everyone in her chair. I'm so happy with my experience at this brow bar! Book your appointments now! read more

Millie! Is an amazing women who is very kind and amazing with her costumers. She is an inspirational person who really loves what she doing and she is my favorite person who does an amazing job with my eye brows. Benefit BrowBar at Macy's wouldn't be the same without Millie! Because Millie does an amazing job and I finally found the place and person that does an incredible job with leaving my eyebrows on fleek! read more

Millie is awesome. Friendly,professional and does a great job at cleaning up the brows . Would definitely recommend her to anyone looking for a trusted esthetician she truly does amazing work. read more

MILLIE MILLIE MILLLLLIE!! That's all I can say lol. Millie is the aesthetician here at the brow bar. She does amazing work. She has waxed my whole face and I never have a regret. She's good with her customers and her services at the brow bar. She won't let you down and is very honest about her work and in letting you know what you need or what is best for you. I promise, you will not regret getting a waxing service from Millie! read more

This review is for Nancy! I am very reluctant to get my brows done because they are so sparse and light, but I decided to take a chance here because I read the reviews of Nancy's work. Before Nancy waxes, she traces your brow with powder to confirm the shape with you. She is very diligent and precise. She works one brow at a time and shows you after she is done with each brow. Something I appreciate about Nancy is that she is a good communicator. I told her what I wanted and she replied in a way that made me feel heard. Nancy also talked me throughout the process of her work, so that I could have a say as well. Thanks, Nancy!! See you again soon. read more

I went in the other day to get my eyebrows done. The girl that was shaping the eyebrows was just finishing up so there was no wait. She was on the quiet side so there was not much conversation. From my understanding, She has being shaping eyebrows for over 5 years so that made me feel good. She finished my service and told me I have to grow a few hairs to grow out I was okay with that. However, as I was about to pay I recalled that they offer a complemantary eyebrow service on the week of your birthday. I asked just in case and it turns out that I was able to get the service done for free! I was very happy but I think they were not because suddenly I felt they were not as warm and welcoming as when I arrived. read more

Amy is fantastic! I've been going to her for about 6 months and also started taking my 13 year old daughter. Amy is always so nice, gentle and I'm never disappointed. Go to Amy, you won't regret it. read more

Love my detailed perfect eyebrows wax experience good customer service, and sanitary tools

Waited 10-15 minutes while on my break only to find out they don't have any individual lashes in stock. Thankfully a person at Dior even paid any attention to me. After being sent to Chanel to get the individuals by the benefit rep, they don't even put them on. read more

Millie did my brows at the Benefit BrowBar in Santa Anita's Westfield Mall. Never have I expected my brows to look this great! I was visiting family in the area for my birthday and had scheduled an appointment to have them done. (Was scared because I have always been disappointed with the outcome of my brows) I do live in Palmdale and will continue to drive an hour and a half just so she can wax my eyebrows. She is truly the best! Please see Millie at Benefit you will not regret it. She's great! Thank you again Millie! read more