We got there close to 7 for a party of six. They sat us, didn't even give us a menu or inform us that there is a QR code to look at. We were waiting an hour and a half for chefs to even give us rice and for a chef to be present. Really interesting as we were the only people there in a restaurant full of empty tables. There were more waiters than there were guests. The grill they started on wasn't even heated up. Added another twenty minutes. Service was horrible. They totally forgot about us and it was a birthday event. No one took ownership. Very disappointing. read more

Really disappointed. This is our first visit to this chain. The service was crazy slow; took 45 mins for someone to come over and take drink orders and then we had to hunt for them to get refills. Prices are expensive and portions mediocre. As a comparison, Otani is less expensive, and much less when you consider they don't up-charge you for fried rice and include noodles and more vegetables, not to mention much better tasting food, larger portions, and better service. read more

I'll give this place 2 stars only because the front desk receptionist was kind. The food and the inside of this building was terrible. I've traveled the states and usually dine at Benihanas when there is one within the area. This location should be ashamed to represent this line. Poor representation of Benihana read more

Over priced. Slow service with an attitude. I was last here 10 years ago. It sucked then as it does now. read more

Benihana - Service due on the oven hoods! - Sushi Bars Near Me - Dulles, Virginia

My experience at Benihana's was great...our Hostess was very professional and welcoming. Our TEPPANYAKI CHEF, Rosa was great, the food was delicious and she was also very professional and friend. Thank you all for a great experience. Elizabeth C. read more

worst customer service I have ever had at a restaurant . the chef was kind but hostess and wait staff rude and inattentive. Missing to go order and over 1h40min wait time . was supposed to be something to be proud of but instead was apologizing to our guests read more

First time here and it's was really awesome! Yes it's a little pricey however if you sign up for a birthday certificate the price will be discounted. My meal included with a entrée was mushroom soup with side salad. I order ordered chicken filet mignon with fried rice very well prepared and really yummy! The chef was really awesome and fun to interact with. All staff were professional and knowledgeable and friendly. For me it was far from where I reside and the driving entrance of the restaurant is very confusing (missed the turn twice not knowing which way I need to drive lol) great place with families and friends. Beautiful interior and lots of celebrities were here! Also following COVID-19 procedure.Have at least $40 to $200 going solo or with family and friends. Recommend read more

Benihana - Waiting for a table at the bar... - Sushi Bars Near Me - Dulles, Virginia

Portions have gotten much smaller - prices have gotten WAY out of control. Your bday certificate used to be able to pay for a full meal....now it barely covers half the cost, plus SO many restrictions on how and when and who can use it. Not worth it and I've removed my information from their site and account - no longer able to afford to eat here. Other hibachi places in the area that offer AUCE and much lower prices and the food is better. Spend your $ there - not @ Benihana read more

I was very discouraged trying this restaurant based off of the reviews left here on Yelp. But I was in the mood for hibachi and it was a Friday afternoon so we decided to try this location anyway. We did call and make a reservation, there was no issue once we walked in we were immediately seated. Our waiter was very friendly and attentive. Food was cooked and seasoned to perfection. We ordered the ocean treasure and the Benihana trio - The chef took his time cooking the food and I have no complaints at all! I wish I had a "after photo" but it was demolished once plated! I will recommend this place to a friend. read more

Benihana - Benihana Trio Special Ocean Treasure - Sushi Bars Near Me - Dulles, Virginia

Food, service and drinks were great! Thanks to Vanessa, server and Chef Rufino!! See you again soon.

We had a fabulous experience at Benihana and can't think Rebeca and Rufino enough for a lovely dinner. We were sat with a group of kids going to homecoming and even though they had a lot of strange requests, our wait staff and chef handled them all super professionally. We had a great time and as always, the food was delicious. read more

Rufino knocked it out of the park with his hibachi skills! He wowed us with his juggling and cooked up a great lunch!! read more

Benihana - Sushi Bars Near Me - Dulles, Virginia

Whatever you do, ask to NOT get LEYDI She got so many things in the order wrong just to her not paying attention. She was not entertaining and messed up severely times Did the bare minimum was so disappointed read more

This place SUCKS.....I say again, this place sucks. Food was NASTY. If this wasn't a to- go order and we were sitting in the restaurant, yea, we would've got up and left. In the hibachi to-go, the chicken was pure white, yes white......still had white rice in the dish, all you can taste is garlic, hardly no vegetables nor egg. Ridiculous, NEVER AGAIN. I advise to spend your money elsewhere. Oh, the dumplings were Nasty as well. They tasted raw, even with the grill marks. Their sauces are even nasty. YUCK!! read more

Had an reservation at 615 pm. Got seated at 701 pm. This is the only negative thing I gotta say about this joint. Kat was our waitress. She was kool and very attentive. Rufino was our chef. He was great. We actually made him laugh. Lol It's great that they reopened again and will come back again soon. read more

They have cut costs for sure- its so evident! Same prices before covid but a total lousy experience! This place makes the Japanese culture look horrible. This location is extremely struggling. Nice/struggling crew with excuses! Im warning you ....go to local hibachi restaurant!!!!!!!!! Trust these low ratings its true read more

This experience at Benihana has been the absolute worst! This is our first time going to the Benihana's in the area and it will definitely be the last. Order a steak and shrimp hibachi dinner....the steak was dry, the shrimp was soggy (both lacking flavor). We got chicken fried rice with 3 tiny little pieces of chicken and that was dry and flavorless. This is really put a bad rep on the brand Benihana. We have gone to many Benihana's in different states and i will say "NEVER AGAIN!" Disgusting! read more

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Benihana is pretty good. It's basically the only successful international japanese steakhouse in existence. I have been to this location on two occasions and both were great. The food and chef were great The place is pricey but worth it if you like teppanyaki style food. read more

Benihana - Food art on the grill - Sushi Bars Near Me - Dulles, Virginia

Ate there with my friends 2/2/2024 food was awesome hosts and manager very gracious total awesome evening will be going back soon !

This was not Sakura. The original is not always the best. Head to Sakura. Better quality food. Better quantity food, $6.50 PER person for fried rice at Behinana. Sakura is better all around. Shame on you Benihana read more

First time here at Benihana. Great experience out chef Leydi was very nice and our server Jocelyn was very attentive. Def recommend this place. read more

Benihana - Sushi Bars Near Me - Dulles, Virginia

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Where to start? We decided to give the Benihana franchise another shot after having a very poor experience in another city (Orlando). We figured there was no way we could have a similarly bad time at a restaurant several States away. Boy were we wrong! We had reservations so were seated right away (good). Our server came and took our order fairly promptly (also good). Then our chef arrives. And that is where it went downhill. First she argued with us on how many fried rices we had ordered. We knew everyone of us had very clearly ordered fried rice, but she had one short. So she had to get more. Then she was SLOW and no "show" whatsoever. It was boring. And did I mention SLOW? She cooked everything individually. And the food was bland. While the steak was tender, we had to use the yum yum sauce to give it any flavor. It just wasn't good. But I am getting ahead of myself... we had ordered sushi to start. We got three of the rolls we had ordered... had to wait 20 minutes (and finally ask) for the fourth one. 6 out of 8 of us got our drinks... we had to ask after 15 minutes for the other two to come. Finally, towards then end, while waiting for ice cream (which we had to pay extra for our kids, which is whatever, but for the prices this place charges, you'd think they could throw in free ice cream for kids when you have 6 paying adults... but whatever)... anyway, while waiting for ice cream, I had to take my two young daughters to he restroom. And it was a HORROR. Out of three stalls, only one was useable. One had vomit all over the seat and floor, the other had a literal entire roll of toilet paper thrown in it. I get it that they can't control the clientele, but this restroom clearly had not been serviced in a while. We told one of the employees and they came to clean it, but by that time we were so disgusted we just left (without eating the ice cream). Overall it was a $450 mistake (and yes, that was the bill for 8 people including tip). Anyway, NEVER AGAIN! I will never frequent ANY Benihana again. This place is WAY overpriced and WAY overrated for what you actually get. There are MUCH BETTER local family-owned Japanese Steakhouses in the area where you get more value for your money. read more

Amazing experience hibachi food, Johana was my waitress she is very good and friendly she made me some recommendations of drinks and appetizers, go there and request Johana I recommend this restaurant read more

Horrible service this evening. Had reservations at 7. Was finally seated at 8. Sat for another hour before being served. Hostess and manager were not helpful. Will not eat there again. read more

Perfect place to enjoy creative cooking with friends and especially children. Everyone is friendly and accommodating. The big plus is that the food is scrumptious! read more

My name is James and I have been going out to eat at Benihana located at Dulles Town Center since relocating to Northern Va. back in November 2020. The service and food is great and the assistant manager Johana is terrific and very accommodating/ professional etc... I can't forget the Bar manager Derek who is also a class act and makes the best drinks in the area!! Lastly if your looking for great place to either bring a date or your family then Benihana Dulles Town Center is the place !! read more

They restored my faith in hibachi. After several attempts to find a good hibachi I landed at this one over an hour from my home in Woodbridge. The food was phenomenal and service to boot. I would have given 5 stars but all hibachi meals are served with white rice and fried rice is an extra charge. read more

If you want the bartender to add more to the bill by changing the total, this place is for you. Food is always good, but if I could, I would give zero stars. Our check was $150.30 and we left a cash tip. After checking my credit card statement he added a $30 tip bringing the total to $180.30 on top of the cash tip. I will Never be going back to this location. Check your credit card statements always. read more

Absolutely awful. Had a dinner for 9, the "chef"overcooked every piece of meat to death, and gave the wrong food to 2 different people. The portions have been slashed on the veggies, and for a 43.50 meal, that's just ridiculous. The waitress was sympathetic, but didn't bring dessert to 2 guests (one being the birthday girl). Never, ever to return. I wish they had 1/2 a star to give. Quickway is 10x better. read more

Rufino was great! Took visiting family with three teens so they got entertainment and good. We had allergies and I'm vegetarian and this is first time they attended carefully to those needs. Rufino was careful, always checked and entertained. read more

Great service! Food was good! I recommend the beef for the teppanyaki! Chicken kinda gross..... oh but the fried rice with chicken bits is great! read more

This place just continues to go downhill, I don't particularly like this place anymore however family members still do and want to come here every now and again. Used to come here quite often for lunch as it was decently priced and had a good selection. However they recently changed their menu, and now little longer have all the same options and at the same time have doubled the price of everything. The most offensive thing to me though is it they now offer Bento boxes but it is dine-in only. Can someone tell this Japanese restaurant what a Bento boxes supposed to be. Absolutely ridiculous read more

I went to Benihana in Dulles Town Center. Never have I felt that the restaurant was doing me a favor by "letting" me dine at their restaurant. The customer service alone is enough for me to say"no, thanks" I rather spend my money else where. read more

Not really sure where to start. I'm going to base this review solely on our visit tonight. We came to celebrate my birthday. The coupon I received could only be used Monday-Thursday. We got there around 5 and there was another family waiting, and one other table that was seated. We were told it was going to be a 10 minute wait. We waited almost 30 minutes to be seated. It was clear they were understaffed. The food was mediocre. The dressing on the salad was not like it normally is, it was pretty bitter. The chef forgot the vegetables, and brought back 2 slices of zucchini to be shared by 3 of us. The portion was not what you would expect for dinner. The manager and waitress sang happy birthday and brought out chocolate ice cream, after they both asked and I requested rainbow sherbet. We came here for lunch the week before last and had excellent service and the food was good. And the portions, there was so much we had to take it home. And that was during lunch! So I'm not quite sure where the disconnect was tonight. read more

The only reason we ordered from Benihana tonight is because our normal favorite Japanese place is closed right now because of the COVID-19 quarantine. Should have just gone a different route. We had to do curbside since the dining room is closed. Unfortunately when we got home we realized they completely EFFED up our order. I wanted fried rice, not white ... the guy taking our order must have said five times "it comes with fried rice" to which we replied "ok, good. That's what I want". I get home, I got white rice, not fried. My husband specifically ordered his with no onions but it appears they gave him extra onions instead of NONE. The veggies are zucchini and onions only? Wtf?! Needless to say I don't know how this place is still in business. I'll wait for my Japanese place to reopen before ever going back here again!! read more

First this is not the place to get the greatest food. The steak I ordered wasn't seasoned earlier in the day, it was seasoned at the table so it was bland. Same as the chicken, it wasn't marinated earlier or anything so it's bland. If you want a good steak then your best bet is a steakhouse, if you want good teriyaki chicken, then go to a Japanese restaurant. You go here for the entertainment value, that's about it That being said, the service was great and it was cool watching someone cook in front of you. Restaurant was nice as well read more

Never write reviews but this is the worst service I've ever had. We drove 3 hours to get there and went for my birthday and had to end up leaving after sitting down at the table for 20 MINUTES and not being helped ONCE. Not even a check up. We also made reservations for 4 and were not seated until 4:30 so to begin with we were already pressed for time. This is not an Olive Garden yall charge 50$ per meal y'all need to step it up. read more

I came here on a Sunday night with a party of four for some hibachi. The wait wasn't too long to get seated, but I would say the service was lacking a little. The chef was entertaining and had some cute tricks, but seemed a bit disorganized. The kitchen apparently had given him the wrong meat (which wasn't his fault), but delayed out meal a bit. I felt bad for this one woman seated at our table - the chef wasn't given enough shrimp, but found this out after the fact. He had to go back to the kitchen and she had to wait for her meal to be cooked while the whole table was eating. The waitress seemed a bit confused at times - mixing up/forgetting drinks, but she was friendly. I ordered a medium filet minion, which appeared a bit over cooked. The soup and salad were meh - pretty standard. The ice cream was honestly my favorite part. Overall, the food wasn't bad, but for the price, it was definitely underwhelming. I feel like they would benefit more from a more unified/organized system of ordering so the chefs and waiters/waitresses aren't confused and going back and forth to get things. In addition, our table was really crowded, and the waitress took a while to clear out unneeded plates (salad/soup bowls/empty drinks). I probably wouldn't go back, and honestly, for this price, there probably is better hibachi out there. read more

DO NOT GO HERE EVER!!!!!!!!!!! If I could put a ZERO, I would. Destroyed Mother's Day for many people... with no guarantee of seating and reservations booked weeks in advance. WHO DOES THAT???? Reservations backed up for hours! DO NOT GO! read more

Food was OK! The management is THE WORST!!! My family was there last night at 7:15pm, not busy, half of the restaurant was empty! We thought we were going to have a good time! Then, one thing after another: #1. Wrong drink for my son #2. No salad dressing #3. Chef discovered the cook top was not heating properly after we sat down for about 40mins, #4. Waited another 20mins for the cook top to heat up possibly! #5. During this 60mins waiting, NO management member ever came up to our table to explain or apologize or attempt to make any accommodations! #6. The waitress just vanished! Had to get some drink refills from the waitress at next table #7. At the end, a male waiter brought us the check and offered FREE icecream! Wow! The original waitress was still missing. No one ever explained the wait staffs transition either!! #8. Chef cooked the meal in lightening speed, and we finally had the food! Would I ever go back to this place?? -- NO NO NO NO NO read more