I made a reservation through resy in order to use my Amex credit for Saturday night 2 ppl at 6:45 pm. The only reservation slots left when I booked in the morning were 6:45 or past 9 pm. We ended up being 10 minutes late but fortunately they were still able to accommodate us. They said we had to wait about 10 mins for a table to open up. We sat in the waiting area and it was extremely crowded! It seems like it was the same day as prom. We got seated next to a party of 4 that was celebrating their birthday. The chef was mostly interacting with their family with the jokes and tricks and ignoring mine which was a bit heartbreaking because even though it wasn't our birthday we still paid. It felt like I was on the outside of the greatest inside joke and my family was invisible. It was actually my first restaurant meal to celebrate my moving to Texas so it was even more disappointing the chef didn't even bother to look in our direction yet was constantly looking at the other family. I ordered the chili shrimp roll for appetizer which was really good especially because the chef takes a really long time to come out and I was starving. We ate the fried rice, squid, scallops and more and it was really delicious. I got a to go box which filled me up for the next day as well. read more

Benihana - Plano - CHILI SHRIMP ROLL† - Steakhouses Near Me - Plano, Texas

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Came here to celebrate my uncle's birthday on a Sunday. It wasn't too crowded when we had. We made a reservation, however, one of the members of our party was running behind, so we couldn't be seated until they arrived, which makes total sense, since they cook everything at once in front of you. The hosts and bartender were great, while we all waited in the bar area until we could be seated. My dad wanted to play a little joke on my sister (the one that was running late), and he was totally on board! I love that he had such a great attitude to join in on some family fun to joke on the last to arrive having to pay the bill for everyone! Anywho, once we were all there, we were seated and off to the races, we were HUNGRY!!! Our server greeted us pretty quickly and took our drink order. I think he may have gotten double sat, it did take a little while to get our drinks back, but 2 8 tops back to back is a hard feat, IYKYK!!! Anywho, when our drinks came back, we ordered our food, some folks had some questions, and he was super patient with answering all the questions, and making some recommendations based on what they were wanting. Soon after, our chef came out to a full table and ready to cook. He was a pretty quiet chef compared to some of the other chefs around, so that was a little on the underwhelming side, especially sine it was a birthday! We were all excited to be there, and we may have been a little to much for him in terms of volume of conversation and laughter! The food was really good. He cooked everything to perfection, the steak, the shrimp, chicken, fried rice, ahi tuna, and all the veggies! You can never go wrong with the food here. Love this location too, as it's in heart of Legacy West and easily walkable to parking and other bars and resturants! read more

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What is this ???? This is a drop of soup ! Like I'm over here sick and send my husband to pick THIS UP ! Sit down, occupy a table, order your food, then get to go containers ! Otherwise you will get next to NOTHING !! read more

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Dinner was superb... hadn't been to this location in a few years and actually hadn't eaten Benihana in over a year. Oh well it brought back all the good memories. Food was amazing, waitresses pleasant and cook was the highlight of the evening. Ambiance loud with laughter and ppl having a good time enjoying the chef's show. 10 out of 10 for food and drinks . I give it 4 stars due to the price increase on everything across the menu.... Like OMG if you ask for extra sauce at the table they imply they have to send for it in the back they no longer have just sauces on the cart if you didn't order that off the menu for example if you decide you want teriyaki sauce added in the mist of them cooking it's an additional charge. That was pretty weird to me , but hey overall great food . Pricey but still worth it. I will be back and you should go as well.. check them out you may get a chef that will give you some sauce with no issue read more

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It's sad when, over the course of a couple of years, that you see a fine restaurant like Benihana going downhill. Unfortunately, we've seen thus happening here. The last couple of visits, I've had the Land and Sea. A Filet Mignon with scallops. You probably know what a filet mignon looks like. A hockey puck shape of the most tender cut of meat. It was a warning sign when the chef brought out the cart of our uncooked provisions and each of the filets consisted of 3 pieces of meat. That just doesn't look like a slice of tenderloin. Turns out that it isn't, but I'll get to that in a minute. Our chef cooked the meat to the requested medium rare level that I requested. He was in such a hurry to finish that he cut it into pieces, many of which were too big to comfortably chew. Armed with only a fork, which wasn't sharp enough to cut this rather chewy meat, I had to eat big chunks, some of which had fat that didn't chew so well. Not a pleasant experience. I finally gave up and asked Chiela for the manager. I didn't want to make a scene, but I did want to describe the problem. The manager was very understanding. He said that their vendor has been trying to provide alternative cuts of meat that don't affect quality and add value. He apologized for the low quality and offered us a couple of New York cut steaks to take home. I won't go into the rest of the rather poor service from the chef, but the manager apologized for that, too. That's forgivable, but serving a filet mignon that looks and feels like it came from Aldis, especially after raising the price, that's just too much. If you have to raise the price, don't forsake quality. read more

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The food was alright. Chicken was very dry, steak was good. The waitress said that fried rice was an "up charge". We were not told that it was a $7.50 up change. We were upgraded to chicken fried rice. I'm not sure if that's what's normal but a $7.50 up charge should be verbalized while ordering. When we were handed the check we asked if the chicken fried rice was the only option to upgrade, to which the waitress responded "no, but that's usually the go to", I was confused by this response. Was chicken fried rice the usual that people wanted but regular fried rice was an option. Overall disappointed for paying $110 for two people. read more

I have a $200 gift card that is showing as invalid. The restaurant was so nasty and disrespectful. I called and left 7 voice mails to the corporate office with no return call. I emailed them proof of my purchase as well as my credit card showing a debit of $200. I just want my money back. That was a family birthday party to me. read more

11/11/25: We went for dinner, and I'm glad that we had reservations. The restaurant was pretty busy, and we had about a 15 minute wait. The décor was pretty nice, although there was limited seating in the waiting area. Once we were seated, we had a great time. The chef was friendly and entertaining. The food was great, the beer was cold, and the deserts were pretty good. There is a parking garage down the block, and very limited street parking. read more

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Looks like there's nothing but one star reviews which is a shame it used to be quite a nice place. My experience was not that uncommon from everyone else else's when it comes to the food in the service in the ambience. In the future instead of coming to this location with all the problem that they have including the bathroom that smell smells worse than any barn that I was ever in. God knows what the kitchen I'll be choosing an authentic local location has to be better than this. Instead of replying back with a cut and paste reply which I don't know if they're really thinking about this maybe they could actually fix the problems shut down for a few weeks retrain rehash. This is a legacy east in the most beautiful part of it it should be the crown jewel of all of their locations read more

It's always a good time here! My daughter absolutely loves the fried rice. We came here to celebrate my mom's birthday, and we all enjoyed our meals very much! I highly recommend for multiple occasions and very kid friendly. read more

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As soon as we walked in it stunk. Not only that but the grill and plates were dirty. I ordered steak and chicken and only received 3 pieces of chicken, I kid you not. Will never be back. read more

My wife and I are frequent diners here. We absolutely love the food and service. Restaurant is always clean and comfortable. There is nothing on the menu that isn't great. We have tried just about all of it so I can say that with zero hesitation. read more

Sent my son and his friends here for his 17th birthday. They had a blast. Food was amazing and service was even better. The restaurant was packed but lovely music and showmanship read more

I've never had hibachi before and while I was in town, I really wanted to try. Benihana was the first place that popped into my mind and for good reason, so we decided to come here. We got a teppenyaki table for our group of 4 and shared it with 2 others. We came for lunch on the 4th of July and were told that they don't have lunch specials on holidays, however they did let us split regular entrees among 4 people. The portion sizes here are HUGE, so we split 2 entrees among 4 people and it was enough to feel satisfied but not super full. The entrees that we ordered came with salad/soup and dessert/tea. The salad and soup were pretty mid and not good quality, and it wasn't clear that tea was included in the price of the meal set (we never received it) The hibachi dishes themselves were pretty good - although I expected better for the prices they are charging. The highlight of the meal was definitely the performance that our chef put on and the onion volcano that topped off the experience. Our chef was clearly very talented with hibachi and it made for a fun show! The ginger sauce that came with the meal was also super yummy read more

Planned a special night for my daughter's birthday. As we waited for our group of 10 to arrive, we listened to the hostess staff using the f-word multiple times as they carried on in front of us. Not professional at all! We got seated at the habachi table- food was good, but no real show or excitement. I asked for teriyaki sauce for my chicken and was charged $7.50 for it. Wow! Service was very mediocre. Couldn't taste alcohol on any of the drinks. When dinner ended, I asked if they were going to sing happy birthday, they showed up with a tiny plastic dressing cup with maybe a quarter ounce of whipping crème and a candle. Oh my gosh! Spent a fortune on dinner and thats what you do for special celebrations? So tacky and so cheap. We won't be back. Food was good, but way overpriced. Wayyyyyy overpriced! Be prepared if you choose to go. read more

I am writing to express my disappointment with our visit to your restaurant last night. We dined as a group of seven to celebrate a close friend's birthday--a yearly tradition we have maintained for nearly nine years. Unfortunately, this visit fell far short of the experience we have come to expect from Benihana. The food was consistently overcooked and, in some cases, scorched. The steak was well past the requested temperature, the shrimp was overcooked, and even the vegetables were burnt. Overall, the food quality was mediocre at best and certainly not reflective of today's menu prices. In addition, there was very little interaction from the chef, which is a significant part of the Benihana experience and one of the main reasons we return each year. Service was also lacking, as our table was not properly bussed throughout the meal. Given the cost of the meal and our long history of loyalty, this experience was extremely disappointing. What has been a cherished annual tradition for us may unfortunately have come to an end as a result of this visit. I wanted to bring this to your attention in hopes that this feedback helps prevent similar experiences for other guests. read more

This place was not good. I was very surprised at the very lack of any effort the chef put into entertaining the table. He came up. Cooked the food. Did the train three three pieces of shrimp at a kid and walked away. The food wasn't that good either. Lobster was amazing but that was it. I brought this up to the server and was told that every chef is different. The one next to us put on a great show while ours didn't do anything. read more

They can improve everything! Food mediocre and that's being generous. It's a little kids birthday place. So many tables were filled with kids parties. And it was packed! The food was flavorless and for about $50 per person, there were 8 of us. I can think of a dozen places I would have rather eaten! The "chef" was not friendly. Didn't remember that part of the extravagant prices were for the entertainment from a chef using a hibachi grill. A few other tables had more upbeat cooks. From the soup to the sauces, the dry chicken to the friend rice up charge with two pieces of carrot and an onion slice, shrimp was probably ok. The overly smoky tiny space, awful smell and lights were obnoxious as well! They didn't bus our table for 25 minutes after we were all done! Lesson learned. Won't return! This place should have stayed in the 80s. read more

Benihana - Plano - Food plates left with out busing for way too long and grill left with food debris. Had to send a drink back that came with food in it... - Steakhouses Near Me - Plano, Texas

1. Lunch menu was available all days earlier. They now offer only Monday to Friday. 2. Even on weekdays, they don't tell you there is a lunch menu. You have to ask for it (most don't know about this menu) and thus trick people into ordering high price dinner items. 3. Teriyaki Sauce was never charged in the past. They charge $2 now. 4. Prices have gone up here and at the same time they are now nickel and diming customers. 5. There is hardly anyone at the restaurant now and I guess i am not alone in seeing these problems. Hoping the management sees this review and act. This has been my go to restaurant for years until the latest experiences. read more

Food was very mediocre for such a high price. I ordered the filet and chicken and was served sirloin. CRAZY. You're better off going to a mom and pop hibachi. Service was also very under par. Especially because majority of this chain is based off of service and hospitality. read more

We have gone to this location for many years and I'm sorry to say it has gone down hill. I called to make my birthday reservation and on the phone the girl said you will get a birthday hat/song & picture, we haven't been offered the picture for quite a few years so I thought they have stepped up their game. We arrived on time we're seated I gave the girl my birthday certificate. The waitress was sweet and helpful. I ordered the filet and scallops. The soup and salad were delivered pretty quickly. The chef arrived and it's the first time I've felt completely ignored by a chef. He did a good job cooking our food but only talked and attended to the 3 ladies on the other end of the table. Was strange. The scallops were good but the meat was stringy/tough and grisly. My husband talked with the manager and he understood our issue. I realize the meat quality was not the fault of the chef. I ordered my green tea ice cream no birthday candle/no songing/no hat/no picture offered. So I'm not sure why on the phone all that had been promised. Was not the way I hoped the birthday celebration was going to turn out. read more

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We tried this place for dinner recently and had a great time. We haven't been here for 15+ years, but we are glad we tried it again. The chili ponzu yellowtail and pan fried gyoza dumpling appetizers were great as a starter. The fried rice, shrimp, chicken, and filet mignon were great. The $22 kids meal was a ton of food for our 3 year old, but we made a couple meals out of it. We were very entertained by the gentleman cooking the food. My daughter was mesmerized. It's on the pricier side, but definitely worth checking out if you like hibachi. read more

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So disappointing! I used to be that Benihana was the gold standard for hibachi. Reservation was at 7, we arrived a few minutes before. Still waiting 50 minutes. Five zero for our table. The bartenders were very nice and drinks good. Service - the waitress was friendly but they kept adding soup, salad, etc and not clearing the plates. They had stuck an extra seat at our table, so it was uncomfortable. Chef - really phoned it in. No interaction, nothing fun at all. Food- I could have excised all the rest of the good was good. It wasn't. The fried rice tasted of old oil. Very poorly seasoned. I couldn't even eat it. One of the people in our party ordered yakisoba and it was similarly inedible. Steak very undercooked though ordered medium. Hard to find anything redeeming here. read more

45 minute wait to be seated after we showed up early to our reservation. Prices have almost doubled. Rather go eat at a nice steak house for the prices they are now charging. read more

Our 2 sons took my wife here for Mother's Day at her request. PROS: The service was spot on and the food was TERRIFIC. We all had something different and each of us enjoyed our choice immensely. We are a family of cooks and foodies so that says a lot. We lived in Asia 3 years. The waitress checked on us regularly and was delightful. CONS: They crowded 9 people around a setting that is comfortable for 7. And my wife was in a wheelchair. It was just too tight. There was no "show". The chef pilled the fried rice into a heart shaped pile and that was it. No fancy knife work. No flicked shrimp. No onion volcano. It was BORING. Very disappointing. We don't come here for the food. Frankly we can get better elsewhere for the prices. We come for the pizzaz and the showmanship. We didn't get it. I complained to the waitress who said she would send a manager. But none ever came. It's crazy EXPENSIVE. Prices are on par with fine dining and this is NOT fine dining. My meal alone with no appetizer or liquor, with tip was $90. They have priced themselves off our list. Disappointed to say we aren't likely to return unless my wife insists. read more

Benihana - Plano - The grill - Steakhouses Near Me - Plano, Texas

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At Benis, it is always great food, fantastic service and unforgettable memories! If I may say, always enough to eat.

Came for a bday party for our mom. Food was amazing. The waiter however was forgetful, food didn't make it to the table til we were done and about to leave. The waiter then told me that there's a mandatory 20% gratuity on the every bill. She highlighted the tip amount herself and ran my card. She totaled the bill herself in her handwriting and did not allow me to make corrections. I was told by the restaurant the next day that they do not have a mandatory gratuity on any checks. I was going to tip 18% just cause the missing items, but was then told this info. Check your bill!!! read more

Benihana - Plano - Steakhouses Near Me - Plano, Texas

The server was the cold, curt and basically rude . The food left a lot to be desired and with the high prices they are charging , not worth the money . I would never recommend them after This experience . Told the manager about the experience and basically could have cared less! read more

Excellent food and service. Special visit for my son's 10th birthday! We come here on every special occasion. read more

We went to celebrate a birthday and had a great time with good service, chef "show" and the food tasted great! For the birthday, they took our picture and gave it to us in a cardboard frame and gave us one free ice cream dessert. Lunch prices are a good value! My only complaint is that it wasn't clear where to find parking. read more

Benihana - Plano - Lunch duet of steak and chicken - Steakhouses Near Me - Plano, Texas

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I had a really good Christmas dinner with family and friends. I don't have one complaint. The food, service, atmosphere made it a memorable holiday dinner. I highly recommend the spicy chicken hibachi! So delicious. read more

Great ambiance Outstanding experience at Benihana, thanks to our amazing server Bianca! She was attentive, friendly, and made sure our dining experience was top-notch. From taking our order to delivering our delicious meal, Bianca provided exceptional service with a smile. Chef Giro did a great job too, but Bianca truly made our evening special. We'll be back for sure! read more

Benihana - Plano - Steakhouses Near Me - Plano, Texas

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Start off by saying. We always had a good experience at Benihana. But this time the service was not good. The waiter was terrible. Not a good experience at all. Very disappointed. read more

I've been coming to this location for many years for birthdays and other events. They've done a really good job of improving their service and atmosphere. We enjoy going here as part of our rotation of restaurants. read more

Went here for our anniversary dinner and were soo happie we made this decision! We had a reservation but still had to wait for about 30 mins to be seated as they had to ensure there were at least 8 people they could combine together for the table. It was a Thursday night and it was packed! Our server was super nice and our chef was good too! We ordered the 5 course hibachi dinner. The onion soup which we had for the first time was so good! The salad was fresh and the salad dressing was unique and flavorful! We ordered spicy hibachi chicken with chicken fried rice and hibachi teriyaki steak with chicken fried rice! They were served with hibachi veggies which included grilled onions, mushrooms, and zucchini ! We loved everything! Oh and let's not forget cocktail shrimp, which were amazing! You get three of those. The food was fresh, flavorful, and served hot! Plus we got to enjoy the show! We also ordered mango lemonade which was very refreshing! This will definitely become our go-to spot! read more

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I love Benihana usually, but yesterday was not good. I was very dissapointed. Our waitress was spectacular, I wish I could give a name but I did not catch it. The chef was pretty silent and did not really do much to capture an experience, and the food he made was not very good. I ordered the filet + chicken with fried rice, and as expensive as it was, I felt like I ordered something worth $20. The rice was good, not great. My chicken was really hard to eat, it was not good. My steak was very very very tender, like too tender but the flavor and cook of it was spot on. I just wish that for the amount we paid ($150 for two people), that we got a good meal. read more

Visited this location for a celebration. The hostess was not friendly or welcoming . The waitress listed our orders incorrectly. The yummy yummy sauce tastes awful. Our waitress up charged us 7$ for rice but never mentioned it included protein which we didn't want. She pretty much only served the other people at our table. The birthday song with the Tambourine is insufferable. I will not be returning and I would never recommend this chain. The local hibachis places are much better. Especially the one Garland. read more

My husband and I sat at the bar and were served by Kyle! Service was fabulous! He was attentive, conversational, and knowledgeable. The wagyu fried rice was some of the best fried rice we've had. We also got a few sushi rolls that were equally as good! Super pleased with the whole experience. read more

Had a reservation for 7 people for a birthday dinner booked 2 days ago for tonight for 6:15pm. Arrived on time and was told there were over 5 full tables of people waiting in front of us and only 1 table getting ready to go. Every other table had just sat down or were in the process. Asked how long it would be, said they couldn't say, had to press them to finally say at least an hour. We had two little kids and family that had driven in, eventually we had to leave as we were never seated despite our reservation time. What is the point of a reservation if there is an hour or more wait past the time chosen? Never trying this restaurant chain again and I recommend you do not either unless you want to waste your time, your family's time, and be packed in a small space with 40 other people waiting for their reservations just like you Eventually they called me to say my table was ready (we had already left it was an hour after our time) and when I told them what happened they just said they would cancel our table and hung up. Amazing customer service, wow, 0/10 stars. read more

The management of this restaurant is heartbreaking. We went on Christmas Day with a reservation. We were seated one hour later. They seated 10 people to tables that are meant to seat 8 people. The bathrooms were dirty, because staff didn't have time to clean. Christmas dinner was a cash grab for management without care for the impact that it would have on their employees or customers. The only save was the waitstaff and excellent food. read more