We called Benjamin Franklin Plumbing and had service within 4 hours for our overflowing toilet. In the process of repairing it under the floor, Cree Kliegl inspected and analyzed our over 50 year old plumbing from the bathroom which was in desperate need of replacement. He gave us aa reasonable estimate, we put 10% down. Cree was terrific, communicative, knowledgeable, and smoothly executed our order. Ming, an amazing, hard working plumber arrived within a week to take on the replacement. He arrived at 8:00 am, on schedule and worked for 7 hours completing the job. In the course of his labor, he discovered raccoons had broken through our clothes dryer vent screen. We will now call a pest control company. He solved the mystery of why we heard thumbing under the bathroom floor. Cree arrived during the course to see how the job was progressing. It was well worth the price giving us peace of mind we will not encounter an emergency leak through old, rusty pipes. The replacement is warranted for 10 years. We don't have enough words to praise Cree & Ming, and the service we got from Benjamin Franklin Plumbing. read more

They absolutely do not live up to their name - extremely UNreliable! I made an appointment on a Wednesday for a toilet install after they said they would waive the inspection fee (which is higher than others I spoke with). They called back to reschedule for the next day Thursday, and then again (in the middle of the 4 hour window!) to reschedule for Friday. The inspector called and said he was 10 minutes away then showed up 40 minutes later. After 5 minutes of inspection I was given an outrageous quote that was double what the other plumbers I had spoken with was and the only reason I would consider it was the $300 credit they allegedly gave me for a missed appointment (the 2nd one mind you). I would steer clear of this joke of a company. No wonder they haven't claimed this Yelp listing, I can't believe there aren't ten other 1-star reviews, if only I could give 0 stars I would. read more

I made an appointment to meet at my summer home 100 miles away and they said they serviced the area. The appointment was for Thursday at 10 am. I drove there and waited until 11am when they called and said they couldn't make it and wanted to reschedule next week. I can't imagine they would ask me to re-drive another 100 miles next week. Beware these people are not reliable. read more

We had a very good experience w/ Benjamin Franklin Plumbing. Toilet failed to flush properly on Saturday, and I left a message. Plumber called first thing Monday morning, and was at the house within 20 minutes. It turned out to be a simple problem of one part needing replacing. He had it in his truck, was done in a few minutes. I thought the price was very reasonable for a home visit and getting the job done. read more

!Beware! Booked Ben Franklin to come out to the house because it seemed we had a leak (kitchen floor was bubbling). Firstly they charge $69 to come out & triage, something none of the other 3 plumbers I called required. I agreed to pay with the understanding that the $69 could be applied to whatever repairs were required. They arrived on time, but after some very questionable triaging determined that my air gap, continuous waster, & P Trap all needed to be replaced & that they were causing the leak. Technician showed me the dirty air gap (normal residue) and then talked to me about how residue builds up there & in the "chrome pipes" under the sink & eventually leaks out. Exact note from the Tech, "Basic leak detection testing drains under sink, replace air gap and discharge hose, replace p trap and continuous waste tee under sink all work will come will two year parts and labor warranty" I was skeptical because the piece of floor we had torn up was actively wet & there were no signs of water present under the sink, even after his "basic leak testing". Quote for all of the repairs $738. The kicker? The tech pointed out a pool of water under the dishwasher & how with the way the floor was structured it couldn't have come from the sink. He then recommended I hire an appliance repair man to come check out the dishwasher as well because we likely have two leaks. So you're telling me you found no active leak in the area you're recommending I spend $700 to "fix", but aren't going to address where we do see water?! He asked if I was ready to sign for the work today, I told him no. $69 down the drain for lousy triage & an attempt at scamming me out of $700. Another plumber came out, pulled out the dishwasher, found the failed 90*, offered to fix it, but showed me exactly how to do the repair. Mopped up the water & no more leak. To say I won't be calling Ben Franklin Plumbing again would be an understatement. read more

A worker gave five kids I was with the middle finger when driving, just because they waved at him. I would not recommend this business.

I had a serious problem with my dish washer air gap. Mid-cycle when draining, water would spurt out of the air gap all over the counter, into the sink. A mess. I was visited by a highly competent plumbing expert - a gentleman, first name, Cree. To the rescue! He immediately assessed the problem, repaired it and his fee was quite reasonable. Thank you, Benjamin Plumbing. And thank you, Cree! read more

We have been frustrated with our kitchen faucet for a while and purchased a replacement faucet and it just sat there for way too long. We called Benjamin Franklin Plumbing on a Saturday and the phone was answered promptly. The company sent a wonderful young man named Jake to install the rather complicated new faucet. He was able to visit us on a Sunday morning! He called to confirm he was arriving soon and showed up right on time. Jake was knowledgeable, cheerful and efficient. We could not have asked for anyone better. Highly recommended. read more

Came on time. Argyrios assessed and confirmed what I had determined the issue (symptom) was. He also patiently explained why it happened and opportunities to better resolve the issue, not just the symptom. He gave me options for resolving the symptom as well as full resolution of the problem. I'm very happy with the results and would gladly invite Argyrios back for any other plumbing problems. read more

I called on Friday, and they were able to send someone out on Monday, New Years Eve day! The repairman Lois was fabulous! He was courteous, polite and a pleasure to meet. He replaced our entire faucet fixture and had the job done quickly. Thank you Lois, and Happy New Year! read more

We had an emergency with an outdoor pipe spraying water, of course it was Sunday, called Benjamin Franklin Plumbing because they advertised that they work 24 hours and handle any emergency. Called, someone answered right away, and then told me there was nobody available until Monday!! Some 24 emergency service!! The person who took the call was rude and explained there were just too many emergencies and hung up. I will never use nor recommend this company, poor service and rude customer service employees. read more

I have had a wonderful experience with Keith Lettier from Ben Franklin Plumbing. When my rental unit sprung a leak I called them for help. Keith came out the next day to fix the problem. It turned out to be old broken water pipes. He was able to replace them and restore the water pipes and water pressure to perfect condition. I am very impressed by the professionalism and skill shown by Keith Lettier. I will be calling him at Ben Franklin for all by plumbing problems. read more

I heard sounds of dripping in the wall of my home. The plumber arrived within 2 hours and did a complete inspection, looking at all the fixtures upstairs, using a leak detector on the walls and even going under the house to check for leaks there. He found nothing of concern and changed me nothing. It doesn't get any better than this. read more

Internal confusion and apparent scheduling chaos results in a BFP no-show for an appointment and hours wasted waiting. I set up an appointment with "Cassandra" on Wed. 3.27.19, 10:10 am for the following day Thurs 3.28.19. She advised a service window of 4 hrs between 8am and 12 noon. I took careful notes. Three hours later at 1:01 pm the same day I received a flurry of phone calls from an unknown number but no messages. I interpret this phone profile as spam and ignored them. At 1:05 pm I received a phone message from "Natalie" requesting confirmation of an appointment "TODAY". Calling back I spoke with yet another person who declined to verify my appointment date insisting instead on putting me on hold while she phoned a field technician??. I ended the call abruptly in frustration hoping they'd get it straightened out on their end by the appointed time the next day. Messages left for Cassandra to clarify the issue went unanswered. Ben Franklin Plumbing never showed. What a waste of time. I should have taken heed of the many unflattering reviews of this national franchise chain that's been buying out our local plumbers. I wish you better luck. read more

I had a sewer pipe break down on me over the weekend. I called three different plumbing companies who worked on the weekends. Benjamin Franklin was the only company that got back to me. They sent a technician out right away, and he is now my new best friend. Cree from Benjamin Franklin plumbing was a god send. He told me exactly what caused my problem, and gave me two different solutions to fix my sewer pipe. I have an older house in Mill Valley and I have had lots of plumbers over to the house since we have lived there. I have never had as good of an experience as with Cree from Benjamin Franklin plumbing. I will only be using their services from now on. I couldn't make a stronger recommendation. Cree was thorough, friendly, and incredibly knowledgeable about my issue. I am a very satisfied customer. read more

We recently had some plumbing issues --- a leak in our downstairs bathroom and a cracked kitchen sink in our kitchen. Of course, we called Benjamin Franklin Plumbing because they are now our plumber of choice. Before we discovered BFP, we probably tried almost every plumbing company in Marin County, and we were never quite satisfied for one reason or another. Benjamin Franklin is totally different! They strive to give GREAT customer service -- to please their customer is their top priority! This time around BFP sent out Skyler Langston, a very friendly, yet professional young man, who has a vast knowledge of plumbing skills. He was super nice from the first time he came to our house to and including telephone calls back and forth about the delinquent sink! Yes, we had a problem with the sink not arriving on schedule; however, both Skyler and his boss, John Rossi, made it up to us by giving us a very nice discount on the sink and installation job! The sink is now installed and we are very happy with it! As always, we are happy with Skyler Langston and Benjamin Franklin Plumbing Company! Great plumbing company! read more