I've now used Gotelli Plumbing in Petaluma twice, and both experiences were excellent. About three months ago, they replaced my water heater and fixed a leak for me. The work was done professionally, efficiently, and at a very fair price. [[HIGHLIGHT]]Most recently, Jason came out to help me locate another leak. He took time out of his busy schedule, carefully tracked down the issue, and thoroughly explained everything to me.[[ENDHIGHLIGHT]] What really impressed me was his honesty -- he actually told me the repair could be handled more affordably by a landscaper instead of trying to sell me unnecessary plumbing work. That kind of integrity is rare. He was incredibly helpful and didn't even charge me for the visit. I also love supporting this company because it's woman-owned and run by two women who clearly care about customer service and doing quality work. Highly recommend Gotelli Plumbing and especially Jason for anyone looking for trustworthy, knowledgeable, and fair plumbers. read more

[[HIGHLIGHT]]Although the staff who answered the phone were polite and professional[[ENDHIGHLIGHT]], I was disappointed to learn that Gotelli Plumbing charges $120 just to come out and provide a bid on a large commercial project for a general contractor. I understand that sending estimators out costs money and that not every bid results in a job, but charging simply to provide an estimate is not something I expect from a commercial contractor. We were able to obtain a bid from another reputable Marin County plumbing company at no charge and ultimately awarded them the project. While everyone has the right to run their business as they see fit, this pricing policy was disappointing and was enough for us to look elsewhere. read more

I cannot speak to their quality of work or pricing, because I ended up not hiring them. I reached out back in mid-June 2026 (it's now over a month later) because one of the sinks at the rental property I own and manage needed to be replaced. [[HIGHLIGHT]]They responded immediately but then insisted, after confirming that I'm the homeowner, a "decision maker" be onsite.[[ENDHIGHLIGHT]] I verified that, as the homeowner, I AM the decision maker. They stopped responding after that. I ran into something similar with Elevated Comfort, where the dispatcher said over the phone "We'll talk to your husband, since he's the decision maker" and I needed to state that he's not in any way, shape or form involved as he's not on the deed nor financially responsible. They eventually provided an estimate. Gotelli opted to not continue the conversation. I feel this was a related situation. Solo women homeowners are NOT rare so I don't know what the hesitation is. I did end up hiring someone else for the same job and it worked out beautifully. read more

Gotelli Plumbing Company - Text exchange highlighting the moment where they ghosted me. - Plumbing Near Me - San Rafael, California

[[HIGHLIGHT]]These people are great.[[ENDHIGHLIGHT]] We had a water line blow out. They installed a new line the next day. Steve Smith was very professional. Highly recommended. read more

We have relied on Gotelli Plumbing for emergency and planned plumbing service for years, and have always been very pleased with their service, technicians and results. Today, our tech, Sebastian, tackled very difficult challenges involving removing our dishwasher and stove, involving both plumbing and gas connection issues. He was skilled, very personable, and persevered until the issues were resolved. Thank you, Sebastian and Gotelli team! read more

I've always been meaning to leave a review, but basically they were really awesome between fixing a major issue that we had. Right before Thanksgiving, we had a tree root bust a pipe (sewage line) outside our house (on our property), causing the toilets and bathtubs/showers to backup. [[HIGHLIGHT]]Availability was an issue with a lot of companies, but they responded the same day (lucky I know).[[ENDHIGHLIGHT]] They came out, assessed where the problem lay and promptly fixed the issue upon finding where the busted pipe was. 6 months later, still no problem with the fix and they are now on my short list of people to call if I have any short of issue in the future. [[HIGHLIGHT]]Easy to work with, explained the problem clearly and gave me an estimate that they stuck too while fixing it properly.[[ENDHIGHLIGHT]] What else can one ask for? read more

I wished I looked at the Yelp reviews first before calling this company but I had a plumbing emergency and the plumbers that I usually work with weren't available to help the same day. As a real estate agent, I make a few more calls to a plumber often for past clients asking for recommendations and for managing a few rental properties of our own. I can say, unequivocally, that their rates are the highest I've ever seen. Because they require a $125 fee for their visit and estimate regardless of whether you use their services or not and because I didn't want to wait any longer to get problem fixed, it was difficult to not go with them. [[HIGHLIGHT]]I expressed displeasure with the company's service and felt no sense of compassion or of any concern on how their clients feel.[[ENDHIGHLIGHT]] I will not use them again, or recommend to anyone. read more

[[HIGHLIGHT]]Great working with this company.[[ENDHIGHLIGHT]] I really appreciate their honesty and wonderful follow-up service. They have become my new plumbing people and will definitely recommend them. read more

When you're calling a plumber, the likelihood is that you're probably facing something that is beyond your means to repair, potentially even an emergency. I'm happy to report that I received excellent service from start to finish with Gotelli. Long story short, I had a tankless hot water heater that was on its last legs and even caused a leak in my ceiling over the Christmas holiday due to a failed recirculating pump in my attic. I called Gotelli the next day and they sent out a technician right away who showed up 45 minutes later and we we walked through the problems I was facing and the potential solutions. The weather was dreadful, pouring buckets, yet they still took their time to answer all of my questions to make sure I had as much information to make my decision as I could. It took me a few days to compare prices and availability, and since this happened between Christmas and New Year's, scheduling was top of mind. While figuring out what to do. I received a follow up from Gotelli asking if there was anything else I needed to decide on how to proceed. I found this to be very helpful as there were a few questions that I had, which were easily answered and we quickly figured out the next steps and scheduled the installation for the following Tuesday after the holiday. This was on a Friday before the long New Years weekend, and I have to say I was impressed with their ability to squeeze me in. I was lucky enough to work with Jason Ralph and his apprentice, and they did a phenomenal job with the install making sure that all the details were taken care of. They even saved me money as it was determined we did not need an extra recirculating pump for the kitchen sink which was a welcome surprise. The installation looks amazing and I'm super happy with my choice of Plumber. They even added an expansion tank to my system which has helped with the knocking in my pipes, which was an unexpected benefit. It just goes to show you that working with a professional pays off in many ways, some of which you don't even realize at the time. I've read many reviews on this company, and it does seem to be a little hit or miss, depending on what your experience was. In my case, all I have to say is that I would do it again in a heartbeat, and I was pleased with the service, the value, and the expertise provided by Gotelli. My hot water is divine and I no longer have to wait minutes for the water to get warm. Life changer and sure to save on my water and propane bills in the future. read more

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Years ago I used Gotelli plumbing several times and was satisfied with the service we received. I called them recently for an estimate to install a sink faucet in my kitchen or possibly repair it with a new cartridge which I had already purchased. I was put off by the $120 fee just to come out and give me an estimate, but was reluctantly persuaded by the promise it would go towards the plumbing fees should we choose to use them for the repair. However, when the plumber arrived I was floored when he gave me an estimate 3 times higher than what other plumbers charge to install a sink faucet. Despite having to pay $120 just for the estimate, I did not use Gotelli's services, nor would I ever call them again. read more

WOW! [[HIGHLIGHT]]I can't say enough about Laura-Lee and the staff at Gotelli Plumbing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called with an urgent matter and they were so wonderful to jump to the task.[[ENDHIGHLIGHT]] They never fail to accomplish the most difficult jobs we send their way. On this occasion, our technician Jason arrived ahead of schedule, had all of the parts and items on his truck ready to go and made quick work of an install. Not only did he complete the job to perfection, he left the area surrounding the new water heater cleaner than he found it. We will always make our first call Gotelli Plumbing. read more

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I wasn't gong to leave a review but they keep asking me to so I guess I will. Be careful what you ask for. I called for a leak under my kitchen sink, a bathroom faucet install and a toilet install. [[HIGHLIGHT]]They were pleasant on the phone and made it easy to schedule an appointment.[[ENDHIGHLIGHT]] They came out and quoted me $600 for the leak under the sink and another $600 for the toilet install. I approved the fix for the leak under the sink and they fixed it with a new line and a shutoff valve. $600 seemed steep but I needed it done asap so I did it. So far so good - hence the 2 stars. I declined the $600 cost for the toilet install as it seemed like a lot for potentially a few bolts. Probably would have been more since the old flange was rusted out and I'm guessing I would have gotten a call asking for more $. Here's where it gets scammy...he said he would have to open up the wall and repipe in order the install the bathroom faucet. I didn't even get a quote for that one. I'm sure it would have been several thousand. I Declined. [[HIGHLIGHT]]I then got a call the next day and they said they could do the faucet install without opening the wall.[[ENDHIGHLIGHT]] So..when I refused the higher price job they somehow found a way to do it cheaper? I found another plumber to install the toilet and faucet with no issues for the same price I was quoted just for the toilet from Gotelli. Not using them again. They are overpriced, felt untrustworthy and in it for the money. read more

I must start by saying, if you are looking for an HONEST plumber (hard to come by these days, I know!) do not fret. Gotelli Plumbing in San Rafael has been around for a long time and there's good reason why....their team is amazing, I have had the same technician over the years, (shout out to Jason) each time very nice, knowledgeable, honest and reliable! I wrote this review to point out that Gotelli is not out to "rip you off". You wouldn't be calling back, now would you? So in fact, it's quite the opposite, using them for years. So, although we all dread the inevitable "call the plumber" - in expectation of being "sold" crap you didn't need (we've all been there) - When I call these guys I know they really do want to fix my problem, knowing I will be calling them back, next time. They are my "I Gotta Plumber you can trust" company. So WHEN you need a plumber, I highly recommend these guys!! read more

This team completely scammed us today, charging us almost $860 only to make a problem worse and offer zero solutions. [[HIGHLIGHT]]Not to mention we called them yesterday at 8AM about our flood, they said someone would be out between 12-4pm, then at 3:40 they let us know that nobody was coming.[[ENDHIGHLIGHT]] Today they came, and charged us $860 to tell us that they couldn't do anything and dig a hole causing more standing water. We had a plumber friend come out after, and we were quickly able to identify the problem and get the drainage fixed. We are outraged that they would charge this much and not make an effort to fix an issue. Do not use this service, especially if you have an emergency. read more

Steve Smith did an A #1 job here today - Snaking our driveway drain for $500 vs Peter Levi's quote yesterday for $18,000 because they did NOT actively snake the problem-UNBELIEVABLE- thank you Gotelli read more

I'm writing this review to warn others about the poor experience we had with Gotelli. Not only are their prices exorbitant, but their expertise is not to par. We initially hired them for a simple toilet repair, which they quoted at an outrageous price compared to other plumbers. Desperate, we reluctantly agreed, hoping their supposed expertise would justify the cost. We were wrong. First of all, I don't understand why looking into the tank and diagnosing the pump as an issue wouldn't also identify immediately that the rubber below the flap was falling apart. There are only 3 parts there. A trained eye would have noticed that before even starting. Isn't that the idea behind the $120 consult to figure out what's wrong? To inspect all parts? Each fix led to another issue resulting in us needing a new toilet. The quote for a new toilet installation was $1200 (NOT including the actual toilet). Yup, you read that correctly. This is for 1-1.5 hours worth of work. We relied on Gotelli's expertise to find a similar fit. The new toilet left us with a new issue to replace the floor because the new toilet has a smaller base something they should have known or made sure of. We ended up paying a small fortune for multiple visits, each one leaving us with a new issue. Gotelli prioritizes profit over customer satisfaction. They overcharge for basic services and then compound the issue leaving you with a $1800 bill, and a mismatched toilet. My recommendation is to look elsewhere. read more

[[HIGHLIGHT]]Came in at a short notice to replace a leaking pipe.[[ENDHIGHLIGHT]] The work was done well, efficiently and is of good quality. The prices are a bit on the expensive side but nevertheless we are satisfied with the services provided. read more

Tom Robertson of Gotelli provided excellent, responsive , and reliable service. Tom was able to explain our plumbing problem and recommend clear and specific solutions. I would definitely recommend him and the company as well. read more

I've used Gotelli for multiple projects. They do excellent work. Most recently, they fixed a drain issue that had been problematic for years. I am super impressed with their skill and professionalism. Definitely on my go-to list when I need work done. read more

They charged us a price of $475 to snake one outdoor drain that wasn't even able to be cleared. It took them a total of one hour from start to finish. Do not recommend. They tell you that they have an $89 fee to come out and assess that is waived once the job is started. They don't tell you how expensive it is upfront to snake one outdoor drain. We would have found a more reasonable and fair company like Roto-Rooter that at least gives you its fees upfront. read more

My usual plumber was unavailable so I decided to try Gotelli. I had a drip leak of my outside home water line. It appeared to be a worn out washer or seal of some sort. The employee came, looked at it for a minute or so and typed into his iPad. He told me the project would cost around $1,600. When i asked for the breakdown of the pricing he said they done give that out . He also offered a "free" inspection of my water heater...he said I had a leak there too and that would be an $8,000 project. Serious upsell and not trustworthy. I paid him the service fee and had Burkell Plumbing come out at the recommendation of a neighbor. A washer fixed my leak and I was only charged $75. read more

[[HIGHLIGHT]]Gotelli plumbing was able to get two plumbers to me on the same day of my call.[[ENDHIGHLIGHT]] Jason and Adam were the two plumbers that arrived. They were professional, efficient and fair. I highly recommend Jason and/or Adam to anyone looking for a trust-worthy hard-working plumber. read more

I have had two experiences with Gotelli plumbing. In 2019, when I was out of town, my wife needed to call a plumber for an emergency. She called Gotelli. The plumber who came to our house, Jeff, gave her an estimate for the work and then grossly overcharged her when the job was done. She felt cornered and had no choice but to pay the bill. When I got home and learned of the situation, I wrote a long and highly critical letter to Gotelli concerning this treatment. However, last week, we needed to replace several of the aging pipes and connections underneath our 60-year-old house. I received bids from 3 highly-rated plumbers and decided to give Gotelli another chance. Tremendous decision. I was especially impressed with Joey who came out to survey the job and provide me a fair quote. It was not the lowest quote, but I felt good about him. A week later, Joey and Sebastian showed up at our home and fixed the main job and a few other smaller jobs. We couldn't have been more pleased with the quality of their work, their professionalism, and their overall fun attitudes. I would strongly recommend Gotelli and also suggest that you ask for Joey. read more

Same day kitchen disposal P-trap replacement service, promptly and politely executed by Donte. Easy online scheduling.

EDITED REVIEW: Changing one star to four as they have graciously agreed to fix the valve that became inoperable after their unclogging service. Supervisor I spoke with was polite, explanatory and accommodating. One star still missing because it was not a stellar experience. Needed our toilet unclogged. Tech couldn't snake it. Had to take stool off the wall to fix. After putting the stool back and taking care of the clog, the water to the bowl no longer shuts off. It keeps running after the flush fills the bowl. This wasn't an issue BEFORE the fix, so why should I have to pay nearly $600 (and that's the add on price! The stand alone rebuild price was around $800/$900 to my recollection) for them to fix something that was obviously caused by them servicing the stool!? I called the office to explain the situation, express my discontent and see if they could offer me a solution I would be happy with. Nicole offered to let me speak to the tech who tried to charge me to fix something that wasn't broken before he worked on the clog and I said why would I want to speak with him? He's the one trying to charge me to fix something he caused to happen! I think I need a supervisor or manager. She says, and I kid you not, "Before you CUT ME OFF, I was going to offer you the supervisors voicemail too" with a tone of voice and attitude my teenage daughter has perfected. Wow... Nearly my whole career is in customer service, and you know the number one thing you don't do to an upset customer? Antagonize them. Her reply was way out of line, not at all conciliatory. I wasn't using profanity, I didn't raise my voice with her, I didn't insult her, I admit I was upset, indignant about the situation, and yes, I interrupted her telling me I could talk to the tech...But the clapback was very unprofessional. Kind of like charging someone to fix something that was working fine before you "fixed" the thing it's on. I think anyone would agree if you call someone to unclog your toilet, and they do that, but you still can't use your toilet because he shut the water off due to it running all the time because of something that happened when he was fixing the clog, you'd be upset too Nicole. That was crazy. I won't use them again. I think a company should fix your issue, not cause one. And for a thousand dollar unclogging, I expect my valve to work as it did BEFORE you unclogged the toilet it was attached to. read more

Jason did a great job on the disassembly of a water tank connected to a solar system. Somewhat complicated configuration while he worked through the process with logical steps and a welcome solution. He is a highly skilled pro, efficient, and has great workmanship. Courteous, friendly and offered several suggestions that will serve me well. read more

It's our second time using Gotelli. We had a small clog issue in the bathroom sink last week and 2 technicians were able to come out the next day and fix it. It was a bit more complicated than expected, but they had the tools and the knowledge and fixed it cleanly. I appreciate that one of the technicians kept booties over his shoes for the whole service, keeping my floors clean. These guys did the job in less than 20 minutes and they worked efficiently. Would call them again. read more

This review is way overdue. Tom with Gotelli is a miracle worker. We decided to bite the bullet and call a plumber a couple of days before Christmas. We had one shower that was leaking and out of a commission for quite some time and another with a broken handle. We put a request out to yelp and Tom contacted us almost immediately and said he could come out the next morning. He gave us a super fair quote and got started right away. While working to repair both showers he discovered a water pressure issue that we didn't really know we had. Within no time we had two working showers and our water pressure was amazing!! Not only was he super knowledgeable and efficient he was just an all-around nice guy. I cant recommend him enough. Thank you Tom and Gotelli Plumbing :) read more

They're probably fine....but I wasn't going to pay close to a hundred bucks just for a water heater estimate. Other companies didn't have that policy and they got my business...​ read more

Garbage disposal went out. I called Erwyns Plumbing Inc. and he told me $400. I decided to call around though. Dumb. I called Gotelli and they told me they would come out for $89 to diagnose and apply the $89 to the disposal replacement balance. Big mistake. The $89 is not refundable if you change your mind. They came out and said the garbage disposal DID need to be replaced but they wanted $669.08!!!!!! What I should have done was eat the $89 and called Erwyns Plumbing back. Gotelli guy replaced it in less than 20 min. I GOT TAKEN FOR A RIDE! Oh well. Won't do that again. Gotelli is overpriced! Any company that's worth anything won't charge you for diagnosing an issue. They only took 20 min! :( read more

Steve Smith, serviced our call. He completed as thorough inspection and advised me on the repairs and costs. I scheduled for the service that we discussed. Steve was on time and put in a new faucet in our kitchen and then repaired two p-traps in our two restrooms. He completed all of the work in a very reasonable time and I was extremely happen with his work. I highly recommend Gotelli Plumbing for a quick response and a completed job to my satisfaction. The staff interaction has been clear, concise and helpful. read more

Called Gotelli first thing this morning for a plugged toilet. They had a man out within an hour or less "during the holidays". Jared did an excellent job and I would highly recommend Gotelli Plumbing. This is the second job done for us on short notice and with some challenges. I am very pleased and happy to highly recommend them. read more

Our family hired Gotelli Plumbing to help with plumbing issues inside of our family's house . Our mother who is elderly is always worried about people coming into her house and trying to take advantage of elderly people . We had one of there workers named Jared Skaggs come to the house . He made our mother feel very comfortable and safe and quoted her a very fair price for the work. If you are looking for any plumbing work, look no further. this is a very reputable company and they care about there results. read more

This is the third time I have used Gotelli and once again the experience has been exceptional. I called in a panic that my tenant had called at 8:00 in the morning saying that they had no hot water. I called Gotelli and Joey Bernsten was at their house within an hour. Joey was so easy to work with. He explained what the problem was, what needed to be done, and of the time and cost and took it from there. Once Gotelli is on the job you know you can sit back knowing the job is in good hands. Thank you Gotelli and Joey. You are the best! read more

Great job always! Calvin a team are trustworthy and dependable. Looking forward to using them again

I had Gotelli plumbing come out to inspect our crawlspace, under the townhouse, for a sump pump, as we have some water pooling there. The service was very professional and setting up the appointment was easy. They told me that they charge $89 for coming out and I was fine with that. The technician who came out was very professional and courteous as well. However, when I took him to the crawlspace, he said that they charge $385 to crawl under the Townhouse and inspect it! This was a shocker as I had specifically said that I wanted the crawlspace inspected when I setup the appointment. They should have told me this when I first setup the appointment. Further the technician told me that they don't work with HOAs anyway! Wow, they could mention this on their website or even ask when they make an appointment! I ended up paying $89 for absolutely nothing. Gotelli needs to do a better job sharing this kind of information up front! They are so professional in other respects. read more

We saw what we thought was a leak from a bathroom. That was until a different bathroom shower wasn't draining well Then another shower was had and whoa! Huge sewer back up into our downstairs bathroom. AWFUL! We called Gottelli at 8:30 am and our man Jared was here by 9:30am It turned out our sewer line to the street was plugged. He unclogged it as best as he could We need to contact the city now about replacing the connection. Tree roots are involved too Jared had been out before to install a circulation pump to the hot water heater. No more wasting water while the water gets hot Anyhow Gottelli and Jared are awesome Did I mention that Jared is not only professional, knowledgeable but good looking too! read more

Wow, I failed to read the reviews about all the formerly satisfied customers that have turned irate over fee structure changes. Wish I had. Now I'm out $817 for not paying attention. We have used Gotelli before and were satisfied with both the quality of work and the price. Unfortunately, their billing model has changed. It's now over the top outrageous. First, off, yes, they charge a $89 diagnostic fee and it doesn't go towards any work. While that feels greedy, I can understand their point of view. We had them out because we had a list of small plumbing issues such as dripping faucets etc that needed attention. They came out, spent an hour on the diagnostic and then went and wrote up a bid for the items that needed attention. After presenting me the bid and picking my jaw up off the floor, I agreed to have them do two small tasks; replace two outer hose bibs and change the washer responsible for a drip in the bathtub. This work took an addition 45 minutes. The final bill for 1.75 hours of work was $817. Outrageous. Not sure why they're willing to let all these loyal customers abandon them, but so be it. PS - I should note that my wife and I don't like to slam small businesses on social media without giving them a chance to defend themselves. My wife called the office and shared our displeasure and she was met with total dismissal. So they're free to cash our check and we're free to warn you to guard your wallet. read more

Gotelli no longer breaks down labor and material costs, but quote a ridiculous 'task' fee for any job. So they tried to charge me nearly $1,000 to replace a kitchen faucet and a couple of angle valves, using parts they had in the truck. Look elsewhere unless you like getting ripped off. read more

Overall a mixed experience. We had a leak under our sink which we could not diagnose. We called this company to come fix it, and they scheduled us quickly and professionally. The plumber came and spent some time diagnosing the problem, and he recommended changing one old hose and the garbage disposal. Total cost $900. We accepted the quote and he went ahead and made the changes. He did it quickly and left the area clean and presentable. So far so good. Unfortunately, this did not fix the leak at all, so our $900 and a perfectly good disposal were both wasted. I called the company angrily the following day and they sent out a plumber and a seemingly senior plumber, diagnosed the leak again and seemed to find it this time (in the hose in the faucet) and replaced it. I have not seen the leak recur but I will obviously update this review if it does. Overall, we paid $900 for work that we did not need, but at least they did not try to charge us for the work they did to diagnose and fix the hose that actually was the problem. I would have left this as a 4 or 5 star review if they had offered to refund the cost for the labor to install the hose and disposal that we didn't need that they did yesterday and only charge me for the parts (only fair since we are keeping the disposal) + the cost of the parts and labor needed to actually fix the problem. But at least the leak is gone. And the new disposal is a bit quieter than the old one. read more