This company has failed my husband miserably. After being on a DPAP machine for almost two years, it has taken numerous phone calls to try to get tubing and supplies for the DPAP machine. For the last 3 months, we've made many phone calls to try to get fresh tubing and supplies. A person on DPAP needs to change this out for very good reason...preventing infections! Four weeks ago a rep from Carson City Bennett called me and said that she finally had all my husband's supplies and asked how I wanted to received them. I told her to ship them to us via FEDEX or UPS. After a week, we had not received the supplies and made another phone call to Bennett. The person told my husband that the supplies had NOT been mailed out yet and because of the holidays coming up in three weeks (Christmas), that he would probably not get them for another four weeks!! Are you kidding me? This is unacceptable. I do NOT recommend this company. Shame on you Bennett Medical Services for not caring about your customers and not following through with their orders! read more

In January 2013 I found out that my insurance had converted my daughters CPAP equipment from a rental to a purchase by the time I found this out I had over paid my account by $111.68. I went into the office and was told they would submit the request for refund and it would take about 2 weeks for the check to be issued. I went in again and was told the person I needed to talk to was out of the office and was given her name and extinction. I called today and left her a message. Leslie returned my call this afternoon she informed me that my request for refund was processed January 9, 2013 and is on the VP Mr. Rotter's desk to be signed. I asked how much longer it would be and was told by Leslie that she did not know and her supervisor said he has a "stack of checks on his desk to sign". I understand 2 weeks but 70 days is unacceptable. I guess you can treat people anyway you want when you are one of only two medical equipment suppliers in town and you get doctors to only use your equipment. I would like it to be know Leslie was nothing but courteous to me. Know they were great to would with when we received the equipment and did not have issued with them during that process as a matter of fact they were so great with my daughter to find just the right mask for her but crap after they are done with you. read more

I quit doing business with Bennett because of their billing department. I was charged for equipment I didn't own numerous times. I even went to my insurance company to register a complaint about them. The drivers are all very nice guys but that office is a complete disaster and they don't seem to care enough to fix it. read more

I have never had a co-pay for my supplies. This time they tried to charge me 50+ dollars for my supplies. I complained and they said they would give it to me this time., but if I got a bill from ,my insurance, it was my problem. Called my insurance and they told me my co-pay was 0 dollars. They also informed me we now have a choice for durable Medicare equipment. So long Bennett. read more

As far as equipment and service they were fine, but when it comes to billing... They showed up at the emergency room with a wheelchair and walker. No mention was made about cost, invoicing, etc. Apparently no coordination with insurance either. Eight months later (3 months after the equipment was not needed) a bill shows up demanding rental payments for costs five times the actual cost to purchase the equipment. Now getting the runaround about who pays and how much. It may turn out okay in the end, but I doubt it. Beware! read more

Run, run as fast as you can to another company. I will never use this company again, even if my life depends on it because in my recent, short lived connection with this company, my life could have very well depended upon them! Thank God it didn't. The representatives of this company do not communicate with one another and there are no managers to speak with. If there are, good luck getting through to one of them. When I called, the person I spoke with said I could leave a voice message and someone would get back to me. I asked her to take a written message and I am still waiting for a call back (it has been a full week and no response). I asked for the owner, Doug Bennett's information, so I could send him a letter and was told he doesn't own the company anymore, his son Tyler Bennett took over. He certainly isn't interested in hearing from customers either because I was given the run around about him as well and couldn't get the information to get through to him. I was told by the person who came to pick up the equipment to write a comment on Yelp because he reads these posts. So Mr. Bennett, you need to pay attention to what people have to say about your company, we all aren't crazy and it appears there are a few who have been treated all the same. If this is how you conduct business you might want to rethink your career path. For every person that has written a negative response about how they were treated it is one person that will tell a 1,000 more how bad your company is. You should be ashamed of yourself and the service you provide. You provide medical necessities to people, including life saving oxygen, and you don't care about the customer? I was promised my delivery would occur before 8:00 pm but the delivery didn't occur until almost 10:00 pm and I was lied to three times by different people who work for you. The oxygen tank provided to me in the hospital ran out before the delivery was made and, if I needed that oxygen to survive, you would be dealing with a wrongful death suit. On top of the horrid service, you, yes you, charged me $252.30 for a month's rental, which included the tank of oxygen I needed. I had your equipment for four days and you think your entitled to receive almost half of that rental fee, why? You should have prorated by the day, not by what you think you are owed. And, just to let you know how on top of your business your employees are, Teagan Holm, who was the only employee to took the time to listen, came and picked up the equipment on the 11th. Your company called on the 12th to schedule a time to come and get the stuff you already had possession of. I will refer everyone I come in contact with to KEY MEDICAL instead of Bennett! And I see Mr. Bennett that you respond to the few people that think your business is wonderful but I don't see a response to anyone that has a negative review for you! Is it that you don't want to face the truths of people who have something negative to say, or is it that you avoid them altogether? read more

This Place is Dirty, you can NEVER get through on the telephone and when you do, they're nasty and un-helpful. Any other medical supply place would be better! I will NEVER deal with Bennett again!! Ever!! read more

Terrible communications. Don't return calls or notify patients when a problem arises.

The Worst! This is where my insurance requires me to go and it SUCKS! I have been told I owed large amounts of money only to be issued refunds. I have been sent someone else's supplies. The response I receive is "I only work here". Please heed my advise and go somewhere else. The customer service is an oxy moron . There is NO customer service. This is especially true in the billing dept. Buyer Beware! read more

This company is the absolute worst we have ever dealt with. We"ve been trying to get supplies for a year now and have succeded once. Now they Are saying we need a new prescription. This after we ordered on the phone and being told everything was fine. The right hand obviously doesn't know what the left is doing. Honestly they are getting 1/4 of a star from us.... read more

It took forever to get my bi-pap machine from them. First I was told it would take about 2 weeks. After 2 weeks I inquired and was told they had to get more information from my doctor and he hadn't returned the info. I called the doctor and found out that he had sent it the day before. I told them that, then they say, yes they just got it, so it would take about another week to process. When I called a week later they said they still needed more info from the doctor and were waiting for his reply again. Finally I called the sleep study and got someone to take pitty on me, got a copy of the study and sent the whole study to them and a copy to me. Next when I still didn't have it, they said they were waiting for my insurance to approve it. So I called my insurance and they said that was not needed for a bi-pap. I called so many times, they said they'd return my call and never did. This was the most exasperating experience I've ever had. When I finally got my machine, the therapist was great and apologized for how long it had taken to get my machine. It has now been 3 months and I'm scared to death to have to continue fighting them for further services. read more

Our son was on o2 for a while and we and the Dr office told them he would be on it for a while i asked them to bill my insur so it does not build up so i can pay my co pays as we go they told me they didn't have to they have up to a year to do it????I told them heck no! don't let it build up bill it out at least once a month well a year later they finally bill our insurance and were slammed with a huge bill!!! Heck most of there staff is a joke! they don't even know how to set up the own pulse oxy meters much less change the batt!!!! I had to read the instructions to learn how to set stuff up! They never knew what i had as far as tanks masks tubes hell they gave me a bill of 300 bucks for a cord i returned! This place is horrible the only reason there around is cause there like the only place in town just about! I feel sorry for peeps that gotta be forced to use them there bad bad bad! Now im being sent to collections cause they don't return my phone calls i have dual insurance and they didnt even know it even though i have given them the info many times!!! seems this office full of females that treat this job as a goof off and just there to collect a pay check are always out to lunch!!!!!!!! this place is a JOKE!!!!! JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!!JOKE!!!!! read more

DO NOT DO BUSINESS WITH BENNETT MEDICAL SUPPLIES IN RENO, NEVADA... unless you don't need customer service.... Unless you realize that you purchased a piece of equipment, never used it, still wrapped in plastic and they will not take it back. Unless you like waiting all day for them to come to deliver or exchange something and they no show four times .... Bennett Medical Supplies is your go to provider. I'd stand on the hood of the owner's Bentley if I had two good legs!!! read more

WORST customer service ANYONE could endure! Literally one person says they have your mask, and once you go to get it they say they say DON'T have it in stock...AFTER already being told it's THERE!! The left hand doesn't know what the right one is doing.. Not to mention it takes a miracle for someone to answer the phone. not uncommon to have 20 minute hold times only to be disconnected. EXTREMELY UNHAPPY. We were told YESTERDAY the item was "waiting to be mailed", NOW they say it's no longer available... UNACCEPTABLE read more

I would give them a zero if I could.. But my dad had an order in 2 weeks ago for a nebulizer and still haven't received it ..luckily I have one so we are sharing it...horrible service read more

Perhaps if someone would answer the phone in place of having the worst phone answering system of any business in the world, customers would feel like you actually want our business. If this only happened once I would over look it but in three years you are five for five at your Reno office. This is the end you may pick up your oxy. con. and I will find a company that can have the brains to show customers that they care. Remember in business it is all about the customer or there is no business. read more

My Dr. ordered a home oxygen pump for me to use at night, no cpap. They scheduled a delivery of the machine on a Tuesday in February 2014, no one showed up for six days and when they finally came I was out and they just dropped it off with my house mate. I am on Social Security and this is the only company that would take my insurance payment. Five months later I called them when I was moving, three days before end of month June. Bennet scheduled a pick-up for the next day the 27th, a Friday. No one showed up. Called them next morning and rescheduled for pick up on a Monday the 30th . Once again, no one showed up or called. It was moving day so now we had to drag this heavy thing to the next house, we are both disabled and did not need more to worry about. Two days after moving when we had rested, Wednesday July 2nd I call Bennet again. Told them I have a new address and that this machine needs to be picked up as I am not using it, could not afford monthly payments and wanted it out of my house. They scheduled for a Thursday pick up July 3rd. Guess what no one showed. I was pissed and tired of shoddy service and tired of calling a bunch of yahoo's that couldn't get it together. When the next bill came August 2014, I called again and said I was not paying the bill that they were supposed to have picked up the machine over 30 days ago and I would not be paying a dime more for the machine. Month after month I got a bill and opened it and wrote on it that I would not be paying the bill and that someone needed to pick this up. I put it in the hall closet out of the way and every month wrote the same thing on the bill and mailed it back. I never received a phone call or anything other than a bill from them. It was not until I needed closet space and got so pissed off that I called again around noon and told them if someone was not at my house to pick this thing up I would throw it over the balcony, the lady said please don't do that we will have someone there tomorrow to pick it up and she could not understand why no one had ever come to get it. She had been working there about a month. Guess what next day came and went and no one showed. I called one more time 8:30 am and told them that if someone was not there by 5pm I would be putting the machine outside the locked building and it would be on them if it was missing. My plan was to put it out the next morning on my way out. Guess what, there was a knock on my door, after 7pm and it was someone to get the machine. Finally free of the damn thing taking up space. But it was not over yet, they are still billing me every month, now with late charges. I contacted better business bureau, and sent letter to the collection agency and the fools are still billing me. I contacted all three credit bureaus with my story and sent in letters to explain why this bill would never been paid. (Same story as here.) GOOD LUCK if you have to use this company, you will need it. read more

I am in CPAP Hell...stuck with these group of total incompetents for years. 2 weeks ago someone from Bennett called to say my new supplies were being mailed and would arrive 7-10 days. Then 2 days ago I received a call saying my supplies would be available for pick up yesterday morning. When I arrived, the woman at the office had no clue and tried to force filters that applied to my previous CPAP machine...very condescending and rude. To make a long story short, no order was waiting for me, and they were out of the the necessary supplies I need...except for the correct filters...now my machine is warning me that I need these supplies, but the only hope I have is for them to get them to me...sadly, I can't change to Key Medical, a group that understands the CPAP world...luckily my wife was able to change over...Me??? I'm stuck with little hope of receiving proper supplies in a timely fashion . Tomorrow I am going to beg Senior Care Plus to find a way out of, as I said, CPAP Hell! If they don't, I might not wake up one morning...having to sleep without the device that makes it possible to breath. Bennett Medical could care less about the health of their patients and should be shut down. Hopefully compassion will rule over a rigid system that could care less about the needs of folks like me. read more

I wish I could give a zero. They will not tell me the charge when I am asked to place an order. The answer is, "we do not know until after we submit a claim to your insurance." I then receive post-insurance invoices for unexplainable, outrageous amounts--even after I pay! Then, they call incessantly to re-fill, and refuse to take me off the call list unless I confirm personal information over the telephone. I never asked them to call me in the first place! So much for the family-owned business with a group-tested but meaningless mission statement. I would much rather pay cash somewhere else. read more

I don't believe that this company actually exists. I have phoned several times, been taken through a variety of phone prompts and then abandoned. No calls were returned. No responses to messages. And the irony is that I only have one queation for them to answer. Bennett is certainlya mirage in the desert read more

I have only been a customer here for about a month. They appear to be the only company that takes my insurance. When I call to ask a question about my equipment, the receptionist is rude and won't let me talk to anybody. She gave me an email that was not returned for 4 days. On another issue, I was trying to buy an accessory with my own money. Since my doctor did not write a prescription for this accessory she would not talk to me or transfer me to somebody that could help me. I wrote to the email given to me before. The response suggested I go to another store, Radio Shack or CPAP and more, as they would sell me this accessory without a prescription. I requested to be put in touch with a manager, or owner, to discuss my concerns. Two weeks later and no reply. Last week, I sent a message using their website asking to talk with a manager or owner. I have not received any response from that contact either. read more

This place is horrible! If a doctor orders something for you, they will bring it right away and start billing your insurance company immediately. If you need to contact them for any reason, nobody answers the phone, nobody returns the messages you leave in their voicemail. After attempting to contact a human being for over a month, I finally got through. Brandy is a moron and cannot help you at all. If you ever have a choice of which medical supply service to use, DO NOT CHOOSE BENNETT MEDICAL. read more

The Elk Grove location is terrible. Personnel is untrained, unresponsive, and rude. Shipments of supplies are always late--never received within time periods defined by the insurance companies. Calls are not returned in a timely manner. This place should be heavily fined and held accountable. If you need sleep equipment services go somewhere else for quality care. read more

Terrible customer service. Don't return calls. Don't show up when they say they will. I can't get the oxygen machine my husband needs even though the doctor ordered it because of their "policy". How do they get to trump the doctor? They are NOT health care workers, I call them health DON'T CARE workers. read more

There is not enough space here to share our 6 months of dissatisfaction with this company. Products are not delivered on time if at all. Calling to resolve an issue is pointless. No two people will tell you the same story. If you have the option of using another company do so. Our latest delivery of oxygen which wasn't delivered until the day after the scheduled day and three phone calls had the words "can't find" written on the invoice. If you can't find the client how about calling for directions? Not rocket science! Instead we're told when oxygen isn't delivered on the scheduled day its put on the schedule for the next day. I guess patients requiring oxygen don't have a life and can sit at home for days on end waiting for delivery at Bennett's convenience. Not even a phone call to reschedule. I really don't know how this company is still in business. read more

Horrible, Horrible, Horrible!!!!!!!!! I called and requested to have a small carry on oxygen pack to use after a surgical procedure. They told me someone would call me once the equipment is ready. After waiting a week, no one called, so I attempted to call them back, numerous times. I was on hold for an average of 30 minutes while no one answered. I ended up choosing the option to leave a voicemail, which I did. The next day I called again, the gentleman answered, rushing me off the phone and said you can stop by and pick up your equipment. My husband stopped by Bennetts office after work, since I am disabled and don't drive. My hubby called me and said they didn't know what he was talking about, I asked to speak to the receptionist who confirmed there was NOTHING notated on my account!!!!! I again spoke to hubby and told him to leave and that I would call back and take care of it. Receptionist is rude and demeaning. Get it together people!!!!! read more

This place is NEVER on time. My mother uses their products and every time she needs new equipment, they are late and not prepared or organized. Whenever we go to pick up stuff, they are unorganized and not prepared. Their office will call and tell her that her supplies are ready, but when we get there it is not. If you are busy and don't have time to wait around for your supplies to arrive, don't go to Bennett Medical Services. read more

Though I am recovering quickly from the near fatal aneurysm that hearing from Bennett nearly caused, this review will only capture a small part of the frustration and anger that dealing with Bennett has caused me. Admittedly they are only one incompetent group in an industry that is saturated with stupidity, but that does not excuse there total lack of professionalism. I waited for 2 months for Bennett to sort out things with the insurance company. Dealing with them in the first place had been so frustrating that I did not dare call again, and had all but given up when they called a few minutes ago. The first person who was going to schedule the appointment apparently knows nothing at all about how the process works so when I asked what the up front costs would be covering she had to transfer me to a billing specialist (they should be called extortion specialists.) That person spoke to me as if I was a dumb child in need of correction for daring to question what I was paying for. After telling that person to stow the attitude because I was not impressed, I got half answers and partial truths that essentially said that for $164 up front they would gladly enter me into a rental agreement for equipment, that had no fixed monthly rental cost, and in fact they could not (would not) tell me how much that would be until it was time to pay for it. By far the worst experience I have had with companies in this industry, and the companies in this industry in Reno are some of the worst in existence. read more

Absolutely the worst medical supply company. Billed for services and products never received.

I have been using Bennett for over two years for my CPAP supplies (they are a prefered provider from my insurance.) They try to give me different supplies every time I go in and even have to argue each time about what I am supposed to recieve. My bill is never accurate and the billing dept is always away from their desk. If you have options go someplace else. read more

I have been a client of Bennett Medical for about 7 weeks and they have messed up my delivery three times. Most recently, I called to order oxygen on Friday. I was advised it would be delivered on Monday. It is now 8:30 on Tuesday evening and I have made countless phone calls but it is still not delivered. I will be looking for a new provider. read more

The worst service ever. I started with them for oxygen supplies in July 2015. I got a concentrator and not one person ever follow up or service the machine. I order ed supplies, that I waited weeks for, when I call office they had no idea the driver never showed up and said they don't have a system that lets them know whether the f\driver goes or not. I actually signed for the concentrator and never on 7 months signed for anything else, it was dropped at my front door. Never received any patient education on any equipment. After getting sick 3 times on 7 weeks, I checked the machine and found it had a filter that was covered in mildew and mold. I spent 3 days in the hospital with a COPD episode and treated for mold exposure. They are the worst company, even though you are on hold for ten minutes listening to all the things their employees are trained in. I did not see one thing on 7 months. read more

It's a shame the disabled are hostages to their unfeeling incompetence. Way to go Senior Care Plus

Run from this company!Don't walk these folks are liars and cheats.I wound up paying 3500.00 dollars for a Ipap machine that they would not let me return.Two years after I quit doing business with them they still send me bills with late fees that I keep paying off.I pay one off and they send two more. read more

This company is the worst I've seen in years! I had one Medicare supplemental insurance that dealt with another medical supply company that several other people I know had & we all thought they were bad. That is until they switched to Bennett. The 1st couple of months weren't to bad, the delivery guys were all good to me. 3 months later, I switched Medicare supplemental insurance companies. 6 weeks after the new supplemental took over, all of a sudden I started getting bills from the time I switched companies. when I would call to talk to anyone in the billing department, either they were nowhere to be found, in a meeting or whatever they were doing, I can only imagine what Then they turned my account over to someone that was in training. one great big red flag! I had completed their hardship paperwork because my income is too low that I can not afford a whole lot of anything. I gave the paperwork back to one of the delivery men that told me that he was 'the manager' on April 15, 2013. No one in the billing department even looked at it until the middle of September 2013. the billing department supervisor looked at it and said 'oh, it is here with that, ok'. then she requested copies of my rent receipts & electric bills for verification of where I live as if they didn't know where I live & have for almost five years. they were trying to bill me for a bi pap machine that should have already been paid for & a cushion for one of my masks that I did receive from them. then on top of that, they were, & still are trying, to bill me for an oxygen tank holder that I purchased through a different company when I purchased my wheel chair. this has been going on now for the past six weeks with no resolution in sight. even my doctors are getting involved. Bennett's billing department thought that they were going to pull a fast one just because I switched to a new supplemental insurance! read more

Today is 3/2/16, my Dr. ordered my cpap machine on 12/13/15, I'm still waiting for it, despite calling Bennett medical every Wed since then. I've never experienced such an incompetent office, I've worked in the medical field for 40 years, in the mean time I get very little sleep, dose all day. Always the excuse they are processing paperwork, or haven't received certain papers, same excuse everyweek, I call my Doctors office and they refax what they say they need. the next week, same excuse. If you are in need, I recommend you not use this businee. read more

WOW!! After reading these other reviews I would be tempted to wonder if we all went to different businesses! My experience has been delightful! We just moved to the Reno area about 6 weeks ago and I've just gotten service here set up. I had used Bennett in southern Nevada and been extremely satisfied with their service but after reading the negative reviews about the Reno branch and having a snafu with my insurance, I was a bit apprehensive. To my absolute delight, not only was my experience with the Reno Bennett office today most satisfactory, it was super! Due to a number of issues, my billing is snarled and complicated, but Diane in Billing worked tirelessly on my case and got through all the red tape in less than an hour! When does that happen? Well, it did today! To top it off, she arranged to have someone come out within a few hours to check my oxygen concentrator that had started acting up. Fantastic! The Technician, Douglas, arrived in record time (actually about 5 minutes after he called!) and was extremely professional, knowledgeable and very pleasant. He did a thorough check on my machine, fixed it on the spot and then checked my oxygen tank filling station that had just started to act up (first time in 2 years), and was not on the original service call list. What a great guy, what a great experience! He then told me that he had several other stops in this area, so don't hesitate to call him back if I noticed anything off with either machine and he'd be back on the double. I have had nothing but truly excellent experiences with Bennett and my equipment has functioned beautifully. But things break down, especially when used many hours of every day. I'm glad that I can rest easy knowing that if I have any problems or need supplies, one phone call to Bennett will put things to right! They make me breathe easier!! Get it? LOL!! Sorry, little pulmonary joke there! read more

Service is so poor as to be dangerous. Their website says they have 24/7 service (NOT TRUE). ***Less than 24 hrs after I first posted this review they corrected their website*** Their phone announcement says they sre open til 4 pm on Saturdays which may be true but doesn't really matter if they don't answer the phone. Their automated phone system consistently misdirects my calls, making it impossible to leave a message for the appropriate department. The billing is confusing and sometimes totally wrong. There is no number for emergency equipment failures. This company is so poorly managed that it crosses the line to dangerous negligence. People's lives depend on the oxygen and equipment they are supposed to furnish and maintain. They don't show up for appointments. If you have a choice go elsewhere. It can't be worse. I've been a customer for more than two years with repeated problems. Hope my insurance provider has other options. They have corrected their website but their phone system is still wrong as of 4/3/17. read more

Absolutely horrific.. I brought my father home with emphysema from the hospital, delivery of oxygen was to be delivered at 7pm- delivery was made after midnight, his bottle they sent him home with had then expired by three hours. The very next day they came by to deliver the same concentrator they delivered the night before, then two days later they knock on the door to deliver another concentrator.. I tell the delivery person you guys are really messed up- he says" yes, I hear that all the time" I called and spoke to a manager at Bennett, his response " do you want the oxygen or not" in my opinion, this company is dangerous- promising to deliver oxygen to someone with emphysema by seven and not actually delivering until after midnight when his tank had exhausted hours before..im stuck using this company because they have a contract with my insurance.. When I talk to the manager - it was useless- his attitude was combative and no offer of any apology.. I called the doctor to inform them how terrible Bennett is - response " we hear this about Bennett all the time" this company is in the health care business- that should concern all of us!! read more

Reno Location on Mill: Going along with the other negative reviews, very poor customer service at the front desk. There is one lady there that is a true obstacle. As many of the clients are elderly, I find it deplorable that, even with all the bad reviews of this company, nothing has yet to be done as far as training or termination. I will complete this transaction with Bennett and will then transfer all to another company as soon as insurance allows. The employees who have come out to the house have been very accommodating. The front staff, not so much. Waiting on me, other staff come in and start talking to the rep assisting me, she drops me and helps them. Like I have all the time in the world to wait on her??? Refused to do a same day appointment so I would not have to come back into town. Said, she does not do same day even if there is availability. Would not recommend this company in any way at any time. Apparently Bennett is on-call for Renown so that is guaranteed business and profit for them. Individual clients are "chopped liver". read more