Hello... I saw a car I liked on the Go Luxury website, so I called them to schedule a viewing. Unexpectedly, they scheduled an appointment with Ms. Sydney... When I arrived for the appointment and met Ms. Sydney, she was very cheerful and enthusiastic. She showed me the car, let me test drive it, and explained everything very thoroughly. If you're going to buy a car, make sure to schedule an appointment with Ms. Sydney! read more

I was extremely disappointed with my experience at Go Luxury. I scheduled an appointment in advance to see and test drive a specific vehicle. During my phone conversation with the salesperson, I made it very clear that my purpose for coming in was to see the car and take it for a test drive, and an appointment was set accordingly. When I arrived, I spent time answering numerous questions about what I was looking for in my purchase. My salesperson then told me he needed to speak with his manager, which I thought was odd, but ok. He then took me to the vehicle and reviewed all of its features and options. After investing that time, I asked if we could take the car for a test drive, only to be told that his manager would not allow it because I had mentioned I only had about 30 minutes available. Apparently, that violated their policy for test driving certain vehicles. Had this policy been disclosed during my initial phone call, I could have planned accordingly or chosen not to make the trip. Instead, I took time out of my workday, drove to the dealership for a scheduled appointment, and left without being able to do the one thing I specifically came to do. For a dealership that sells luxury vehicles, I expected a much higher level of customer service, communication, and professionalism. The entire experience left a very bad impression, and unfortunately, I will not be returning or recommending this dealership to others. read more

I had a very disappointing experience with this dealership and found their practices misleading at best. I inquired about a 2023 Audi and specifically asked for an itemized breakdown of costs. The numbers I was given were very different from the advertised online price. Suddenly there was a $2,700 "black-out" package added, along with dealer fees that were not clearly reflected in the published price. It felt like a classic bait-and-switch approach where the advertised price is just there to get you in the door. On top of that, I was initially quoted only $9,000 for my trade-in, which was about $3,000 less than another dealer offered me. After I pushed back and called out the added blackout package -- which, after reading other reviews, seems like a convenient way for them to pad margin -- they suddenly increased the trade-in value. That alone told me the numbers were being manipulated. The whole experience felt like the stereotype of a used car lot: hidden add-ons, inconsistent pricing, and pressure around financing. It was also concerning to read other reviews suggesting the vehicle being advertised may not even always be the exact one available, which makes their insistence on scheduled appointments feel even more questionable. They also clearly seem to prefer in-house financing and appear resistant to outside financing, which gives the impression they are more focused on maximizing profit from the loan than being transparent with customers. Very dishonest, very unprofessional, and not the kind of place I would trust to do business with. I'm thankful I asked a lot of questions, because I can easily see how a less experienced buyer could get taken advantage of here. Buyer beware and find your next vehicle at an honest, reputable dealer and have your peace of mind. read more

This place is an absolute joke. Should have read yelp reviews before engaging with them. Terrible customer experience. Have zero respect for their customers. We agreed on a deal, started paperwork and made an appointment to come in the next afternoon to finalize paperwork and purchase the vehicle. Two hours before my appointment I get a text saying they have sold the car this morning. Apparently an out of state buyer that they didn't know about flew in and purchased the car. I presume they had someone else interested who would pay more and used me as a pawn to tell them someone is coming in the afternoon to buy the car so you need to come in now if you don't want to lose it. I got no heads up about anything. No chance to counter. Nothing. The prior text I received was that they were having the car detailed for me. Then all the sudden it was gone. Hilarious they tried to tell me part of the reason there price was higher was because of the customer experience. Now I lost this car and let the other go I was negotiating on. Such a terrible way to do business and gives credence to every shady stereotype of a car dealership. read more

My experience at Go Luxury Auto Group was extremely disappointing. I scheduled a 6:15 pm appointment after Ryan, the salesperson, texted me at 6:30 AM to set it up. I like folks that grind that early what a go getter he is. I want to start by saying Ryan was excellent -- one of the best salespeople I've worked with. We test drove a vehicle and sat down to work out numbers. Out of nowhere, another salesperson came over and grabbed the keys off his desk and told us someone had just come in and paid cash for the vehicle. That felt incredibly unprofessional and unethical. They then tried to switch us to another vehicle we were somewhat interested in, but it had a dead battery, smelled like smoke, and was priced $4,000 higher than the original vehicle -- with fewer options. That was unacceptable. Ryan was very apologetic, and I genuinely felt bad because it seemed like management forced the situation. The manager, Chris Carter, never came over to apologize, which made the experience even worse. Also, be aware that they add $3,695 to the online advertised price for items like powder coating the wheels and other add-ons. This is buried in the fine print and not clearly disclosed upfront. Overall, this was one of the worst dealership experiences I've had. BUYUER BEWARE!!!! read more

This place is shady!!!! Replaced brakes on BMW x5 with aftermarket parts. Replace one tire with a used tire. Will never deal with them again! read more

DO NOT PURCHASE FROM THEM! I was told I had brand new tires put on the BMW that I purchased, when I test drove the car I was told the low tire pressure indicator was on because the car was in the warehouse and the tires were new. I purchased the vehicle and because the low-pressure light remained on daily, I took it to a BMW Dealership in which they explained to me the tires were bare, they were rated 3's and would not fix the one in question because it was unsafe. I have called 3 times with no response! I get the run around every time I call, about how they are just to busy to speak. I fully recognize I bought a used car, the issue is I was lied to about the tires/condition of the car and they will not return the call or even acknowledge me. Pathetic company, and hence the reason you can never trust a used car salesman. read more

I live in Florida and lost my car in a flood due to hurricanes this year. I was out of the country at the time. I saw online a car from Go Luxury Auto Group in Dallas and quickly contacted them. Service was good and Sebastian did a great job getting through a few obstacles. read more

I'm extremely disappointed with my experience at this dealership. When I purchased my vehicle, the back tires were replaced, but the front tires clearly needed replacement as well. The dealership agreed to replace them as a "customer service gesture," but I was told they needed to be ordered and would take about a month -- which I was fine with. However, during a recent visit to my local tire shop, I learned that both front tires were old, with one being seven years old. That's completely unacceptable, especially for a dealership that claims to provide a luxury experience. At purchase, I was only given one key. Four months later, I was contacted that they had an additional key for me. It took no less than six follow-ups on my part to finally receive it. Additionally, I had to return to have the front passenger window re-tinted due to a large bubble. And to top it all off, I drove off the lot with the gas tank completely empty. I've tried to give this place the benefit of the doubt -- especially as someone who also works in customer service -- but this experience has been far from "luxury." It's frustrating to see so many glowing reviews when my experience (and others I've now seen) tell a very different story. Do better. read more

After [Don't] Go Luxury Auto Group advised me ... ... that they had the SUV I wanted to see and test drive, they divulged about 30 minutes after my wife's and my arrival at their warehouse that it supposedly was "around the corner" being detailed [not true] and that they were about to go get it. Then the story changed to its being at the dealership (nearly 4 miles away), having the prior owner's data cleared from it. They invited us to wait half an hour for them to retrieve the car. I declined. IT ADDED INSULT TO INJURY THAT THEY: 1) required me to make an appointment to see the vehicle 2) waited on the phone for me to respond to two email confirmations of the appointment (the first one had the wrong time), which was arduous with my poor internet connection, thanks to the recent storms 3) advised that we'd have to reschedule if I were more than 15 minutes late 4) called me repeatedly when I was just 3 minutes late (apparently to rattle my cage) while I was coping with their limited parking availability and 5) played 20 questions with me and my wife and made all sots of small talk for roughly 30 minutes before coming clean that the vehicle Wasn't.Even.There! Now I wonder whether they had us drive over just to determine whether they might be able to switch us to another vehicle in their inventory. PLEASE DO YOUR FELLOW CAR SHOPPERS A FAVOR: Whenever you go to an operation that doesn't have the vehicle they confirm is ready/waiting/available for you to see, call them out with an online one-star review like this. I've been jacked around enough times like this for the whole rigmarole to seem like standard operating procedure for shadier operators to milk leads for all they're worth. How selfish and inconsiderate! BE ADVISED: Some dealerships routinely leave already-sold cars on cars.com, etc. in order to generate extra calls. And why not? What do *they* lose by inconveniencing sales prospects who might be manipulated to buy whatever else once they've burned a chunk out of their day to drive across town, have their drivers licenses copied, answer detailed questionnaires, provide all their contact information, meet several dealer employees, and chit chat for a dog's age. read more

Go Luxury Auto Group - WHAT A FRUSTRATING WASTE OF TIME!!! : O - Used Car Dealers Near Me - Dallas, Texas

If you're looking for luxury low mileage vehicle this is the place to go. Great selection of cars with one prior owner and Theo vehicle and in mint condition. The prices are within market and advertised online with no gimmick or ridiculous add on. Appointment only and I recommend asking for Nathan . Highly recommend and better selection than some of the others car dealerships. I would give them 5 stars if auto shop was in the same buildings d if they sold new cars. read more

Buyer Beware. I traded in 3 cars, for a newer one to clear upnsokendept and payments. One month later, I'm continuing to make payments on all three of the cars I traded in. One has now been paid off because I paid the $39 balance Go Luxury didn't pay. No idea if the other two are paid off yet, they were not as of 2 days ago. GL told me I might get a refund from the lender and refuses to reimburse me for the payments I made on THEIR cars. Additionally, they tried to charge me for TINT the never changed out... I had it done somewhere else after. Buyers beware of fast talkers with more excuses than solutions. You have been warned. read more

Go Luxury Auto Group - Used Car Dealers Near Me - Dallas, Texas

I took my car to BMW because I had a sensor malfunction alert. It was there when I test drive, but I was told that the car was under warranty and I could take it to the dealership and it could be fixed. BMW told that it was not cover by the warranty because it was damaged, not just out. They also told me that an after market battery was put in my car and it killed the lithium ion battery that cost $1200 in addition to the $500 battery plus labor. Not even a week after purchasing the car, I had to pay $2000 on batteries and when I called Go Luxury to see if they were aware and would help, their only reply was, "you bought the car as is!" Why would I think to pull the battery out or look under the car? They are not honest! BMW 430i can only support BMW batteries and they have to be programmed by BMW. The car was still under warranty and they put an aftermarket battery in and put it up for sale. There was also damage under the car. I have to get all of it fixed! Worst experience EVER!!! If you test drive a car here, drive it to the dealership and let them do a key check and look at the car! I do not recommend or trust these ppl!!! read more

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If I could give them 0 stars I would! Buyers beware!!!! They absolutely false advertise prices. There are many hidden fees NOT included in price they have vehicles advertised for just to bait you in! I spoke to Andrew Colli and Sydney Jones and asked for someone in management to call me back and they never did. I should have read about them on BBB first before giving any personal info to them. I recommend everyone reading the other reviews before doing buisness with them. read more

I came in with an extremely challenging credit situation & Sydney & Chris worked their magic to make a deal work that was within my budget & in a car that I love. Their attention to detail & willingness to help went far beyond my expectations. Go Luxury is far better than any dealer experience I have ever seen. Sydney went out of her way to explain the details of the loan & was incredibly encouraging throughout the process. I wish I could give them all 10 stars! read more

excellent service with good people and great cars! Our salesperson Sydney was excellent and Chris was also very helpful!

This was the best car buying experience I've been through. Everyone I met, spoke to and met at Go Luxury Auto Group was friendly, professional and answered every question I had. The experience was effortless. Buying a car as a woman can be difficult. Sales reps are often condescending and don't give you the time you need. Go Luxury Auto Group made me feel important every step of the way. Bryan is doing a phenomenal job and if you're thinking of purchasing a luxury vehicle, this is the place to do it. read more

Go Luxury Auto has rectified any issues I've had with my vehicle. They have been helpful in repairs as well as answering my questions. Both Ms. Carolyn and Bryan were very sweet in aiding me through this process! read more

Go Luxury Auto Group - Used Car Dealers Near Me - Dallas, Texas

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5/5 from the beginning setting up an appointment with Sydney. Very nice and polite, we were little off on price but they worked with me and we got to a price I wanted. Definitely recommend coming in and talking to Sydney to find what you're looking for. Also have a great looking fleet of cars. read more

Great Job on selling me a new car. Everyone go ask for Q when you get there he will take care of you

Thank you, Go Luxury Auto Group of Dallas & Team! I had a positive experience, and Bryan and Porche delivered impeccably with no pressure and did a fantastic job! Car buying can be stressful. However, as the purchaser, you have the right to do your diligence, which is why you have a three-day clause on your contract, which is standard across the board, not only at Go Luxury Auto Group of Dallas. I had my car privately inspected, and guess what, only one minor issue, and guess what, I politely shared the inspection report with Go Luxury Auto Group of Dallas, and I did not even have to ask, will you take care of this? Bryan was all over it; when can you bring the car in; we will gladly take care of this for you! Again something very minor as alignment that could have easily been bumped on a test drive by another customer things happens. Still, you will gain vs. lose when you handle yourself professionally and respectfully! Remember, cars are in high demand right now, be patient, and most of all, give any dealership a correct chance as every dealership is experiencing strong demand; no dealership has control over interest rates; however, do your part, and a bank will work with you! I had excellent financing in less than 20 minutes on the long end!  Go Luxury Auto Group of Dallas has earned my business for many future cars! Shop around, and see if you can find that car with a clean Carfax report at Go Luxury Auto Group of Dallas pricing; you will not find that the vehicle or you will pay for it in the long run with a dealership markup on the extended warranty! Give Go Luxury Auto Group of Dallas, Bryan, and Porche, along with his entire team, a chance to deliver quality service and a car deal that you, if your blink your eye at, ponder thinking you will find a better deal, your car more than likely will not be there tomorrow? Again, wholesale, not retail!  Yesterday, while at Go Luxury Auto Group of Dallas, my car had the alignment fixed; when I tell you, cars move, they move, and guess what? The first person to make an offer gets the vehicle, Bryan owns a business, and no dealership holds cars unless you place a deposit against the vehicle. So, to the one-star review that two cars sold the night before, yes, that is true; you are buying at Wholesale pricing, and when cars are in demand, either new or used, an excellent clean vehicle with a perfect CarFax report will not sit at his dealership long at all! Again, wholesale, not retail, significant difference!  Several One Star reviews point the finger back at the one writing the review; if you would only communicate would communicate with Bryan and his team, you would not have a $29 difference in the payoff. I am sure that is a late fee, interest, or something tiny, but trust me, Bryan is a great gentleman who does the right thing for you and builds relationships, not sour relationships. You need to know if your two other cars are paid off. Do you know how to make a phone call to the lender and check your balance? I paid a small fee once when trading a car vs. dealing with the dealership; it was worth it to have peace of mind knowing I would not have a late payment. If you have a late payment, you have all your documents showing you traded the two vehicles in to have the late pay removed; however, be proactive as an adult and pick up the phone before you slam a business with a negative review; I can tell you Bryan will take care of the situation, trust goes a long way, negative reviews tank your ability to peacefully resolve something so minor when it could be a misunderstanding on both part. As an adult, I encourage you to take ownership and handle your affairs professionally by making a phone call to Go Luxury Auto Group of Dallas. One key element when reading any review is that all reviews are one-sided and did you do what you needed to do; out of all the cars, Go Luxury Auto Group of Dallas has only two one-star reviews and three five-star reviews; however, in any business, Google reviews are more critical than a Yelp review as Yelp sides with the writer, not the business owner leaving this platform very unfair. Therefore, you should take the time to look up any company and take reviews with a grain of salt and ask questions, that is your part as a purchaser, as reviews are one-sided, and I can tell you Bryan will tell you the truth!  Again, thank you, Go Luxury Auto Group of Dallas, Bryan, Porche, and his entire team!    Your client forever! Mark read more

Go Luxury Auto Group - Go Luxury Auto Group of Dallas had the best deal in the DFW area for me and took excellent care of me with great financing! - Used Car Dealers Near Me - Dallas, Texas

I purchased a BMW X4 in September of this year. I was basically told that my 2 yo pristine Tesla model Y was crap and they were taking it to auction (ok, whatever). I then came to find out my salesman sold it within 2 weeks and "it was a great car". I told him that he said it was going to auction and he said "I don't know why we said that" I had to take my BMW back a few weeks later to get a couple of small things fixed that they agreed to. They fixed a small ding in the door and windshield, but they replaced one of the trunk emblems with a shiny silver emblem, the others were more of a brushed nickel. When I asked my saleman Quintin about it, he said "that's how they all are". I found that hard to believe, and because he left me sitting in their waiting room for 4 hours without checking on me, I figured he just wanted me gone. I literally could see him go back and forth for 4 hours, with no customers, and even when he was at his desk and I texted him to see how much longer (I was starving) he ignored my text. When I got up to go find him, he was looking at his phone, jumped up and said "oh, they are taking awhile aren't they". Back to the emblem, he went inside, I googled images which demonstrated it was not correct. After confronting him, he finally checked and confirmed it was not correct "and we will order you another one". Well, 5 weeks later I have still not heard from him and do not expect that I will. The car is fine, but Quintin was disappointing. read more

I was in search of a birthday gift to myself for my upcoming 50th bday, and came across this dealership. I found a vehicle I absolutely loved and traveled a few hours to get there to check it out. And let me tell you, they did NOT disappoint! I worked with Ethan Anderson and Luis Arteaga, who are absolutely AMAZING. ((Thank you guys so much!)) They ensured that I was approved and got the vehicle that I wanted. They kept me informed and exceed my expectations with my sale. The process was pretty easy and they really took great care of me. I met a few other staff there, Mike in finance was amazing to work with and explained everything to me step by step and thorough. I have already recommend this business to some of my closest friends as well as one of my sons. If you're looking for quality customer service with buying a vehicle, look them up! Thank you all for making it all possible to get my dream vehicle and allowing me to leave as a very happy customer! Check them out for a line of great luxury vehicles priced reasonably. read more

Go Luxury Auto Group - Used Car Dealers Near Me - Dallas, Texas

terrible service from the moment I walked in and waited an hour and when I finally was allowed to see the car it had a check engine light on, no thanks to those problems on a bmw read more

Go Luxury Auto Group - check engine light on! - Used Car Dealers Near Me - Dallas, Texas

We had an incredibly frustrating experience at Go Luxury. They advertise they are appointment only so we made an appointment to view one specific car. They emailed twice and texted twice to confirm the appointment. We confirmed and we were excited to see the car and make a purchase. Traffic was bad and when we arrived a few minutes late (texted them to let them know) our sales person was still with his previous customer even though the text back to us said, "Thank you so much for reaching out to us ahead of time I will make sure that Roderick Davis is available for you when you arrive." We waited for about 15 minutes before anyone helped us and they assigned us to someone else (Chris Blanco). About 45 minutes into the process, Chris tells us the car we came to see isn't there and the sales directors wife was out driving it (to her kids swim meet?). We couldn't comprehend how 1) we came to see one specific car and it wasn't there for our appointment 2) we weren't informed of that until 45 minute into our time there and 3) we saw the car parked in front of the building when we arrived so this all transpired while we were at the appointment. A complete waste of time. They wanted us to wait another 45 minutes so they could get it back. We said no and then they wanted to talk numbers. Before we got too far into it, the sales guy said the number they advertise online is the absolute lowest they can go and they have no room to move. What's comical, is two days later, they lowered the price online so his comment was not true. We've purchased a number of cars and have never been told they have zero flexibility on the price. Not even a dollar. Regardless, an awful experience with driving 20 minutes to the dealer and them not even having the car ready for us to view that we specifically said ahead of time that we wanted to see. They had a lot of positive reviews (perhaps they are not all real) so we hoped we would have had a good experience but it was poor from the moment we showed up. Would not recommend. read more

Nice people when you walk in the door, but will drop you like a bad habit if they have to work to get a deal. You won't hear from them if it's not an easy finance, they just ghost you. Bad business. read more

Went to Go Luxury Auto Group interested in a certain vehicle. It was listed online on their website at one price, but when their sales team presented numbers to me they then wanted to add another $2500 for reconditioning. Very shady. Not to mention they love low balling trade ins. They also don't like it when you have your own financing already in place. And lastly they claimed they had put $2500 in recoditioning but yet didn't notice the rear tires were completely bald. Wouldn't even pass inspection by Ray Charles. read more

Had a great experience with Porche she was amazing and very helpful when it came to finding what Wanted. Bryan was amazing as well he helped me close the deal and I'm so happy that I came here. read more

RED FLAGS EVERYWHERE! I was in the market to trade in an Alfa Romeo and had settled on visiting Go Luxury Auto Group in Dallas area. We arrive at the business and were greeted by one gentleman who then introduced us to Dean as he would be the one assisting us. Dean who was very nervous again, asks me to lookup the stock number which I thought was odd since he had a computer right there, but I did. I gave him two stock numbers but told him we wanted to test drive the BMW first then the Lexus RC 350. After a 25-minute wait, Dean finally shows back up and instructs us to follow him. RED FLAG NUMBER ONE: Dean pulls car down the ramp, turns car off then on then off again. He was very nervous. I open the door and realize this is not even the right car. My husband gets in this car and notices it has 30,000 more miles then the one we asked to drive. The guy never even told us it was a different car. When we asked, he says oh that sold last night. We then asked about the Lexus RC 350 and to our surprise it was sold last night too. WOW. What a coincidence. Mind you both were still on their website. At this point we were aggravated. Be upfront and just let your customer know that you no longer have the car. Don't just pull up some random car without even saying anything hoping they won't notice!!! At this point, Sam gets involved. Sam tries to get us to look at some others, but they didn't have anything close to what we were wanting as reflected on their website. I wanted either a black BMW with low miles or the white Lexus RC. RED FLAG NUMBER TWO: As Sam is looking around, the manager comes over and says they sold both of those cars last week. Ummmm, I thought they sold LAST NIGHT!!! I understand there are high turnovers at dealerships but do better than this. We drove a very long way to have this kind of service. I have watched their website for a month. It appears their style is not to remove a car from the website, but to keep it there to get you in the door. When inquired about that, I was told that there would be a sold sticker on the car. Well that sold sticker is very small and is on a large portion of the cars on the website. Long story short, go elsewhere. We did and got a great deal on a great vehicle! read more

I applied for a vehicle at GO Luxury Auto. While I didn't sign the contract, I have to say these guys are extremely professional, Bryan and Edwin treated me with complete respect and worked real hard in getting the exact car that I wanted. They worked late into the night to get me approved. The only reason I didn't get the vehicle is because I decided to back out at the last minute. And even at that point, these guys were respectful and completely understanding of my situation. I have purchased vehicles at large dealerships in the past, but no longer, when I'm ready to purchase, I know exactly where to go, I will go to GO LUXURY AUTO GROUP! I also recommend anyone to give them a visit, you will be satisfied!!! read more