Great location right on Ocean Drive (between 5th and 6th), literally a stone's throw away from the beach. I had a wonderful overnight stay here. The staff were incredibly friendly, and my room was clean and spacious. Don't miss the rooftop pool, it overlooks the ocean and is beautiful. The continental breakfast was also a nice touch and perfect for a quick bite. read more

The hotel is in a solid location that is walking distance from the coast and South Beach. Many of the restaurants are walking distance and the hotel is walking distance from Joe's Stone Crab. read more

I would like to give a 3.5 stars but that's not an option here. Check-in was done online which was easy. I got an email from Expedia the day before our travel date saying the road where the hotel entrance is on is closed so they gave us an alternative address to go to if we were arriving by car. It was about a 2min walk away but the road wasn't closed so not sure what that email was about. Lobby is on the 2nd floor, and the lady at the front desk was friendly. You get 2 complimentary free drinks with your stay at the TGIFs which is next door. That was cool and nice. The location is nice, it's right across from Miami beach and there's tons of restaurants and shops around to choose from. However with location comes the noise. Walls are very thin and you're right on the strip so you hear everything from people to cars, construction, etc. Not very relaxing. The blinds behind our bed too don't shut any light out so we woke up at around 7:30ish due to noise and light. The room is about average, the lighting could be better though. The bathroom lights don't work and one entire bulb is just missing so you have the ceiling light/fan only. It works for a short stay but I think if I wanted to actually spend more time in Miami I would probably book someplace else. The closet is a nice size and walk-in though which is nice. Our room comes with a balcony which is nice too. There's a patio on the first floor and then a terrace on the rooftop that has a pool and hot tub that's open from sunrise to sunset. We only were passing through so we didn't have time to go to the pool. read more

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This hotel is located on the start of ocean drive which is a littler quieter and less busy than one block down, you get the best of both worlds, right in the middle of the action but still quiet. The views from the rooftop are amazing! Also on the rooftop is a huge chess game, jenga, pool/spa and lots of lounge chairs. The rooms are nice sized and come with microwave, toaster, all the utensils you need, and a little table with chairs. I love that they bring extra beach towels everyday! The staff is very friendly and helpful!! The only downfall was that each night when we came in there would be a homeless person sleeping right out front. read more

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My wife and I had a good experience at the Bentley earlier this week. Re: Staff - Miguel greeted us at the front door. Gregarious and helpful. Great 1st impression. Fidel was the captain of the front desk. After we checked in, I asked Fidel if I could upgrade our room. He escorted me to 2 available room's to ensure our expectations were met. Most front desk's would have just told me to live with what I booked. I appreciated the customer service. The king studio room with a balcony was located in their courtyard space...this is why I was looking to move. Looking back, the room was well appointed and very clean. My wife loved the walk-in closet. This is a well ran hotel in a great South Beach ocean front location. It could use a little finishes upgrade, but we would stay here again in a heartbeat. read more

We had the most amazing time at the Bentley! The rooftop view is amazing!!! William gave us a warm welcome & everything was perfect from there. Cesar goes above & beyond, gave recommendations & even VIP guest cards Not to mention champagne hour EVERYDAY!! Go visit! Rooftop view is to die for. Can't wait to come back after the renovations! Thanks, Bentley! Love, Krystal & Jon read more

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Can you say NIGHTMARE? I booked a stay here thinking I would have a relaxing time in South Beach. I had paid extra for a balcony room but once I got into my room it was the biggest disappointment and nothing close to relaxing or comforting. The balcony was facing the alley way where my view was of trash cans, piss stains and another buildings roof. I then noticed several hairs on the bedding including eyelash hairs and a long curly hair but other random objects on the towels and cups. This is when I decided I could not stay in this room! It was not clean and did not adhere to CDC guidelines. When I told the front desk I did not feel comfortable staying in such a dirty room, they did not accommodate my needs and instead charged me $200 for the night when I did not stay the night. I was in the room for a total of 15 minutes and in the hotel trying to get a refund for another 30 minutes. Please look at the photos and decide for yourself. read more

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I enjoyed my stay here. I was in Oceanfront room and I can see very well the ocean from all windows of the room. This hotel is awesome, it's now one of my top favorites! It's clean, has comfy bed and spacious room with amenities. The roof-top pool has heater and the view from there was magnificent! It has cozy chairs up there that offers privacy and serenity for suntanning and relaxing. Everyone was nice And was willing to help. Miguel, the concierge was all around helpful in daytime as well as all the front desk employees! Marlon, the night shift security and Steve were always willing and happy to help. The cleaning ladies were on point and friendly. Best of all, the close proximity of the hotel to all happenings and good food restaurants makes this hotel 10/10 read more

Bentley Hotel South Beach - Privacy in rooftop pool - Hotels Near Me - Miami Beach, Florida

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Don't be fooled by this sketchy hotel. Very disappointed. Advertised as 'upscale' with "newly renovated rooms". What we received was anything but. We found awful stains all over the couch, paint falling off the walls, a shower that did not properly work. (photos attached.) We barely got any sleep because our "suite" was next door to the lobby, and there were people literally screaming all night in the hallways - sounding as though they were in the unit with us. When we left the following morning, I had just opened the door to the lobby when the employee at the front desk asked if we were checking out. When I replied yes, all I got in response was "room number?" and "ok thanks" after I told him the number of the room he could see me walking out of. There was no "how was your stay?" or any sense of customer service whatsoever. We honestly felt cheated after the dismissive check out process since we had already paid. Lastly, I was going to leave a review, but decided to email the manager instead. The manager emailed back, apologized, and offered a discounted stay on our next visit or a complimentary lunch at the Versace mansion. I returned to Miami a month later, so I emailed the manager to take advantage of these offers - and they never replied to me. read more

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William Morales, the assistant GM, went above and beyond for us. From making me an expresso to stapling our luggage tickets for our cruise. It was the cleanest room ever. So friendly. Will definitely come back. One of the best hotels in Miami and best location too! Thank you William ! read more

A few of us stayed a few nights in this hotel and have mixed reviews. We stayed in two different rooms 302 and 400. What's good in both rooms: The price was low and affordable. We really liked the look. The decor is simple, classy. The place is really clean. The rooms come with robes, tiny coffee makers, kitchens. The hotel staff are great. Friendly, helpful, prompt. Great location, right across the street from the beach, near shops, food. The bedrooms are small, and the beds are small. The living areas are spacious and very comfortable though. Valet: 30 for every 24 hours In Room 400, There's a nice view, with a larger balcony, and you can partially see the ocean. It has a nice sized kitchen, separate dining area. The bed was comfortable and the shower has two shower heads . Everything worked perfectly. In Room 302, nicely decorated. What' needs improvement: The jacuzzi isn't heated, and as is the pool, Luke temperature. There are no lounge chairs by the pool. In Room302: Microwave broke, toilet wouldn't flush, bedroom balcony door wouldn't open. The worst: The bed in 302. horrible mattress. Uncomfortable.. not soft enough and not hard enough, Sinks in the middle. We WOULD stay at this hotel again. read more

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DO NOT STAY HERE!! IF YOU CARE ABOUT WHERE YOU SPEND YOUR MONEY PLEASE READ!! ALSO IF YOU ARE A PERSON OF COLOR!! PLEASE READ ON!! On July 12th, my party of 8 checked into the Bentley South Beach. I booked the penthouse, my cousin booked the premier one bedroom and my friends booked 2 studio doubles, totaling 4 rooms. At around 2pm, 3 out of 4 rooms were ready: the double studios and 1 bedroom. My penthouse was still being cleaned. While I waited for my room to be finished, we all went to the 1 bedroom suite and within 15 minutes, we were met with a knock on the door. When my cousin opened, it was the check-in employee, SAM and security informing us of loud noise. It was 2:45p and we were just talking about our plans for the week. We kindly said, "OK" but were thoroughly confused. We even checked the hotel's quiet hours policy on their website, and it listed 11p-9a. Therefore, why were we notified in the afternoon when we were JUST talking? On 7/14, around 9:30a, my friend answered the room phone and woke me up stating the manager needed to speak to me. When I answered the phone I was told that I was speaking with the general manager, NOURA who was also in her 30s and Spanish and that my party and I had until 11am to vacate the premises or police would be contacted. I asked her what warranted this call. NOURA told me my party and I have been a disturbance the entire time we've been here. I asked when was I ever told about a disturbance, she could not answer the question. NOURA refused to have any dialogue and repeated that we had until 11a, no exceptions and that if we went past 11a, she would add late charges on all of our bills. I hung up the phone in disbelief and rushed to contact everyone to let them know about our eviction. We all raced to pack our belongings and meet downstairs. When we got down, we tried to have another conversation with NOURA. SAM was at the receptionist desk again and we even asked her why she never mentioned anything such as a warning if we were that boisterous. She remained silent. We asked for time stamps of when we received visits/phone calls regarding any disturbances. NOURA literally answered, "the staff did not write that information down. I asked her what is the policy/procedure when receiving a noise complaint, NO ANSWER. HOW DO YOU AGGRESSIVELY EVICT GUESTS FOR NOISE DISTURBANCES WHEN YOU HAVE 0 WRITTEN OR VISUAL PROOF THAT WE WERE NOTIFIED OF ONE. NOURA could not answer any questions. She then said, "I would've kicked you all out last night but I knew you would have nowhere to go." Excuse me? I paid over $1500 to stay at this racist God-awful establishment, don't ever tell me what I can and cannot do for myself. When I asked to get the information to the owners of this hotel because I am sure they would want to know how NOURA is running the place, she said she was the owner. ??? So she went from being the general manager, to the owner? Interesting. My entire party was humiliated, robbed of an entire night's stay, discriminated against all because we are Black women. So many issues we had, including the exceptionally rude security guard who yelled at us for holding the elevator until more ppl came, and not one of us made a complaint!!! One of my friends later told me that the same day as check-in, the rude security man went to their door to complain of noise and that if he had to come back, they would receive a written warning. My friend said they were just talking as well and wanted to speak to the manager because she felt at that point it was harassment, but didn't want to cause issues. If my friend was threatened with a written warning, WHY DIDN'T ANY OF US RECEIVE ONE PRIOR TO OUR EVICTION???? Literally makes no sense. This experience has traumatized my entire group and completely ruined my birthday trip. If you care about human decency and want to be treated with respect, DO NOT STAY AT THIS ESTABLSIHMENT!! Please read all the reviews, they are not lying about the employees here. They will disregard you, humiliate you, rob you and violate you the first chance they get. ESPECIALLY if you are a person of color, DO NOT STAY HERE! Give your money business to a chain hotel and save you the trouble. read more

The Bentley Hotel South Beach on Ocean Drive in Miami Beach is a great place to stay at the beach that is located in the middle of everything. It is a relatively good value for everything that you get here. The staff here is very friendly and willing to help you with what you need if you ask. read more

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Avoid this hotel if possible. They try and rip you off with your 300 deposit. I called and said why was only 150.00 charged back to my card. They said I lost 3 towels and a robe. Hello I paid 2300 to stay here for 4 nights you think I really needed your robe. No I didn't take your robe so they gave back 75.00. Now the 3 towels first they said they weren't turned in I said yes gave them to the lady at the pool and they said oh they had makeup on them so they don't want to refund the last 75.00. Room was never clean not once for the price of this hotel you can stay anywhere else on the beach. Don't go here they will make excuses not to return your deposit. read more

We stayed in a Luxury king bedroom the first night which was nice. Our friends staying in the room next to us said the refrigerator was so loud they had to unplug it because they couldn't sleep. You can tell we had the recently upgraded room which was nice. The bathroom is a bit small with poor lighting but it was fine for the night. Then we upgraded to the one bedroom penthouse with ocean view which we were a bit disappointed with. It has a queen bed which had springs popping in our back the first night. They came and helped us flip the mattress which was a tiny bit better. The next day they replaced the mattress which was nice, but not before getting in an argument with the front desk guy. He said my party was loud on the roof and if I help him he'll help me with the situation. I've never been treated like this at a hotel before or any other place that trains their staff on good customer service. I was a bit shocked especially after getting 2 hrs of sleep because the mattress they had in our room. However, they fixed the mattress which was slightly better. I would not recommend the one bedroom penthouse to anyone who wants to get a good nights sleep. It's loud inside the suite when people walk around and you can hear people walking on the roof at night since the rooftop is open 24hrs. It is in a great location and has a pool with chairs on the roof. Nice but nothing special. The chairs all need to be replaced. The balcony on the penthouse has a great view and very spacious but I'd rather have more space in the room to comfortably fit a luxury king bed. The most expensive room should have the most expensive bed and bedding. This place had the opposite. This hotel has a lot of potential and looks like from the renovation it's on its way, but as of now I wouldn't recommend it for a stay longer than 2 days. I was so tired after staying there for 4 nights. read more

Bentley Hotel South Beach - Hotels Near Me - Miami Beach, Florida

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I stayed at The Bentley for my Bday weekend .I was nervous because it had mixed reviews but I went with them because of the price. Location was right on Ocean drive easy to find we parked a block away which was $100 for 3 days with In and out access which was not to bad . Arrival at hotel the host Miguel was nice and friendly and reminded us that mask are required at all times throughout the hotel and we seen him cleaning daily . We stayed in the Luxury studio with balcony suite which was very nice and clean .Front desk staff were nice and professional as well. I will stay again. read more

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Well I am not sure where to start. We arrived here after midnight on 11/22/2022 for 8 days and 7 nights during Thanksgiving to relax. We saw the Bentley hotel online and the pictures and marketing are beautiful too bad it's not 100% accurate. When we arrived we had to leave our vehicle outside with the keys in it for them to park. Sally the lady that checked us in was very nice. When we arrived to the room the sliding door did not lock, the window handle was broken and did not lock. So I had to use an ironing board to lock the sliding door for the night. The next morning. I went down and spoke with William the Assistant manager who again was very nice. He said to me that the windows do not open so he sent maintenance up and they jammed the window and turned the handle it locks now, and they installed a new lock on the sliding door. The maintenance staff were outstanding. We went to the pool and hot tub the 2 reason along with the pictures why we booked this place. The hot tub is broken! The manager advised me it was a part that was ordered. Well they filled the tub back up with water but there is not bubble and it is still 50 degrees. (side note I work for my Uncle's Pool company and the hot tub is not working) despite what Sally the front desk lady told me today Friday. To go back the room was clean, and the house keepers are wonderful. So then Wednesday my daughter who is 12 and autistic locked the safe with our money and medication in the safe. I tried to call the front desk from the phone in the room it does not call them so I called from my cell and the lady told me I would have to wait till 8am the next day to get my medicine. Well by this time I have completely had it. I googled how to open a mesa hotel safe and guess what there is a you tube channel out there that tells you exactly how to open it if the hotel never changed the super code. I said what the hell they don't lock doors or windows they most likely did not change the code I was right. I will attach a video of me opening the safe after I was able to get in. Then last night which really put me over the edge I went for Ice and the machine is broken (shocker I know) I went to the front desk and she advised me that I could walk to Walgreens for Ice. I did book through Expedia and they have been waiting since Wednesday for a call back and as of 11AM on Friday no call back nor has anyone reached out to me. There is also construction going on next door that starts at 7am and seems to go all day and night. I have pictures and videos to back all of this up. I feel like we are being held hostage because they have been paid in full, and I just want a refund of my unused days and leave to another hotel. Also in my research speaking with other guests they are experiencing most of the same issues. I used the valet because the lady at the desk said it was $40.00 a day you can come in and out as may times as you want. I asked if there was another place to park she told me yes it's $25.00 but you have to pay each time you go in and out. NOT TRUE! I spoke with the gentleman and it is $25.00 a day in and out as much as you want, and if that she lies was not the kicker it is the same place they valet your car. Needless to say run Run Run! It's now 12/2 and Expedia and I are still waiting for a call back. Nothing. They hide and are fraudulent look at the pictures looks great get there and the homeless wouldn't stay there. read more

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I stayed at the Bentley for 4 nights with my boyfriend recently and we had a fantastic experience. All of the staff, including Miguel and Fedel, have superb customer service skills. Everyone is friendly and the hotel is in a great location on the southern end of Ocean Drive where it's a bit more quiet. The complimentary bikes and beach chairs were great amenities that we took advantage of. The front desk also offered two complimentary drink tickets for the TGI Friday's next door to the hotel. Our room (the deluxe one bedroom with balcony) was spacious and very clean. The balcony view was of another hotel next door, so it wasn't an outstanding view, but you could see the ocean when leaning over the side. It was a nice space to sip coffee and enjoy the weather. The rooftop pool and hot tub are well-maintained and have an awesome view of of the ocean. We would definitely stay here again. read more

If you want a hotel with great service, this is the place. We were greeted by Yana at the front desk. She was friendly and recommended a delicious local restaurant that we might have overlooked otherwise. The staff went out of their way to make our stay memorable & comfortable. Mgr Eric, security Jorge and receptionist William also get kudos for the warm welcome. This is a smaller boutique hotel in the process of renovations. We arrived on a holiday weekend & the traffic noise was LOUD. Music, honking, people yelling, etc. Not the hotel's fault, it's just the location which is a busy area. It was much quieter on weekdays. Very convenient for restaurants, the beach, free trolley, city bus, etc. We didn't have a car & found getting around quite easy. Ubers came super fast so be ready when you request one. Our room had a balcony overlooking the inner courtyard. We were on the 4th floor so we had cover when it rained which we appreciated. This is an older building so the shower was quirky & the water temperature not constant. Otherwise everything else worked fine. The staff here are amazing and we can't wait to visit again. read more

We rented a private room at the Bentley through VRBO for a 4-night stay in Miami. We really enjoyed our time at the hotel. Here are some main points to mention: -Pool: I vaguely remember seeing people in reviews of the hotel saying the pool was smaller than it looks but I felt the photos were quite realistic. We had no trouble finding a spot whenever we went - even over Memorial weekend when the hotel was packed! The water was a good temp too and the view was beautiful! -The location: the location was great. Directly across from the beach and within walking distance of plenty of restaurants. The unit was a bit noisy from the housekeeping office being directly next door and the staff being loud talkers, but we are early risers so it didn't bother us much. The only time we had problems with noise at night was Saturday over Memorial Weekend when a bunch of people were out late drinking and yelling when they got back, but it didn't happen any other day. So really the only time it was noisy was in mornings, but didn't bother us since we wake up early, but something to keep in mind if you do plan on going out clubbing all night then sleeping in! -Security: I do wish the front door was locked after hours and you had to scan in, but I didn't necessarily feel unsafe at any time. They always had either a worker or security guard in the lobby, if not both. -Staff: the front desk workers weren't the most friendly to us, but they also were dealing with a lot of annoying drunk people also staying there so I can't blame them too much. The concierge, Miguel Toledo, was amazing - super nice and helpful! -The unit: our unit was great, but since it was private rather than owned by the hotel I can't attest to all of the rooms at the hotel We don't really plan on coming back to Miami, at least not anytime soon, because it wasn't really our type of vacation. But if we ever do, I would stay at The Bentley again! read more

I just checked in today into a 2BR/1BA PENTHOUSE SUITE and I love it. Tomorrow, March 6th is my 50th birthday and I wanted to get a nice place that I felt comfortable staying in. To be honest, I read the reviews on Yelp regarding the property and I was definitely SCURRDDD - that's worse than being scared! Don't be fooled by the aged look of the lobby. You have to see the rooms to see that this hotel, with its optimal location to the Beach should be worth considering. Check-in is not until 4PM, but it's worth the wait. When Miguel showed me to my room, I was pleasantly surprised and relieved at how nice it was. The penthouses are TOTALLY RENOVATED and they look Fantastic! There's a huge patio outside with plenty of outdoor seating, flat screen TVs in each room, rain water shower head on the ceiling of the shower, updated sinks and even a boudette toilet (if you're into that sort of thing). The room is furnished with a microwave, mini fridge, sink and a stove top. There's a pool on the top floor complete with towels. They will even provide backpack chairs to take with you to the beach. I walked in skeptical, but now I'm a happy customer and I'm glad I decided to stay here. read more

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Shitty staff attitude. Shitty rooms. Shitty hotel. Have no idea why I stayed here. The A/C did cool below 78 degrees so I left in the middle of the night. read more

Amazing hotel.. very well maintained! Great customer service! Susana (front desk) very helpful! Housekeeping always did a good job with daily cleaning! Thank you Bentley for great experience! I would stay here again & recommend to stay here! read more

Luxury Rooms, no. The room is okay but not luxury. The website advertised down blankets and it's a super cheap blanket with no down, the mattress is basic and not comfortable. They advertise as pet friendly, when you get there they tell you that you can not leave your pet in the hotel room. I drove hours away deliberately picked this hotel because I could not get a pet sitter and it was pet friendly. But it's not pet friendly at all. I had pre paid otherwise I would have switched hotels. They will not tell you about all the additional fees. There is no parking available, so parking is $50 a day plus tipping. Just spend the extra money on a place with a parking lot. Hey read more

The Bentley is in a fantastic location, 5th and Ocean in the historic Art Deco district and directly across from beach access and walking path. We were there for our granddaughter's 21st birthday, the family stayed in multiple rooms including one of the penthouses. The penthouse was great, large private balcony overlooking the beach, we spent lots of time of the balcony. The service was phenomenal and personal. The concierge Robert was a real gem, he immediately put our bags in storage as we were too early for checking in. He kept an eye out for our family members as we all converged and was just so full of friendliness. Of course he let us know of some great places to eat and drink like Mila. read more

Bentley Hotel South Beach - Rooftop balcony of penthouse. - Hotels Near Me - Miami Beach, Florida

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I booked a room for 5 nights for my family. 2 days before our arrival I spoke with someone on the phone from their staff named Clarissa and she confirmed our reservation. Not to mention I received emails from the hotel confirming my reservation 2 days prior to our arrival. When we arrived I was told that they "overbooked" and couldn't accommodate us. The manager said there was a "system error." Dogshit. How?? When I just spoke to one of your staff members?? The manager also said she didn't have my phone number to call me to let me know beforehand. Also dogshit. How do you NOT have my number on file but you have my bank account information to take out $800?? Then I look at my reservation on Booking.com and see that they "canceled my booking due to invalid credit card on file." Eat my ass. That was the same debit card I used that they took out the $800 (initial 50% deposit) from, not to mention that I have 5 figures in my bank account... How's that make any sense??? So which one is it, was there really a "system error" that caused you to overbook or was my bank card invalid AS YOU GUYS CLAIMED on booking.com??? Lying ass mfs! So there I was with my 9 year old son scrambling to find a hotel to stay in for 5 nights at the very last minute. The manager had the nerve to offer me a $100 credit for a future stay at the Bentley... are you joking?? Are you on drugs??? Is it crack????? First of all, $100 wouldn't even cover a one night stay! Second, why the F would I give you my business, ever again??? I wouldn't give this place an effin' penny for that crap they pulled on us. Great way to start our vacation, huh? You guys should be thanking the gods that my 9 year old son was present because lord knows I would've ripped you guys a new one!! You guys had me F'D up! This place deserves absolutely no business from anyone. SHADY!!! Not even a courtesy call to let a mf know that there was a "problem." Imagine! Walking off a plane, anticipating an amazing, peaceful mental break with your child and husband after working your ass off as a frontline healthcare employee during this whole entire pandemic, and as soon as you go to check in to your hotel they say, "whoops, go find somewhere else to stay!" Seriously, FUUUUUUCCCCC YOU *Sticks up double middle fingers* read more

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This is the WORST hotel I've ever stayed at!!!! It's very dirty the area is horrible!!!! Definitely think twice before you book here!

Very nice people! Cesar was so kind and helpful! Highly recommend staying at the Bentley! Our room was also always cleaned/taken care of while we were out. read more

My husband and I and my sister in law absolutely love this hotel we stay there 3 years ago when we went there for our vacation and it was so awesome plus we made a little family down there so we can't wait to come back read more

I booked a stay on March 11 at the Bentley South Beach for a stay in July 2021. Due to a change in travel plans I had to cancel on March 12. They required a 50% deposit that was refundable within seven days of travel for cancellation. I have contacted them since March 12 four times via phone and was told my deposit of over $1,100 would be refunded. It has not. On Saturday I spoke with Jesse who said a manager needed to approve the refund and it would be completed on Sunday. I have still not received my refund. I have sent four emails requesting my refundable deposit be returned and none have been answered. I do not recommend staying here. This is bad business practice and very bad customer service. I would give it zero stars if I could,. read more

Worst customer service ever!!!! Tried canceling my hotel in regards to the COVID-19 outbreak and weekend shut down. I was offered nothing in regards to my stay when I first spoke with the representative at the hotel she's stated I will be given a credit. Then after speaking with another hotel member I wasn't able to receive anything. SO FOR FUTURE REFERENCE ANYONE STAYING AT THIS HOTEL PLEASE BE ADVISE WHEN CANCELING YOU WILL NOT BE ACCOMMODATED!!! THIS IS NOT A HOTEL I RECOMMEND ESPECIALLY IN EMERGENCY SITUATIONS!!!!!!!!!!!! read more

Don't stay here! Customer service is terrible and rooms are overpriced. Paid over $2400 for 3 nights, which are now $600 for the same dates. Hotel will not adjust or assist. When I asked for the manager the reception hung up on me! With the recent spring break situation there is now a curfew, the hotel has no restaurant & no bar & closes the pool at curfew. So after sunset there is nothing to do, eat, or drink unless you drive out of South Beach. So we can't do anything in the area but get hung up on. This is for our anniversary, so this is really an unnecessarily upsetting experience and cost. Will never stay there! read more

We just stayed at the Bentley Hotel, room 219. While we started off with a very positive experience with a wonderful Slovakian young lady checking us in, we left the Bentley with the WORST EXPERIENCE EVER in my decades of travels. Front desk person Andreas is outright the worst personality we encountered in Miami and he needs to be disciplined otherwise fired, before the hotel faces lawsuits soon. The day before, the front desk person informed me that we can check out at 12noon free of charge or at 2pm with a $80 fee. We planned our last day accordingly. In the morning when we tried to request the late checkout, we were discriminated against because we were male. Andreas, with a horrible attitude and a very condescending tone, told us we CANNOT check out at the hours promised to us, while he gave those options to every female that approached him while we were sitting in the lobby. When we confronted him, he THREATENED TO CALL THE POLICE on us!! Can you believe this? He ruined our Miami trip and ruined the whole hotel experience for us. We canceled our work zoom calls, cancelled our breakfast and out last day of beach, all because one bitter and sexist hotel employee favored women and people of other ethnicities, and treated us like criminals. We deserve an explanation, an apology, and we need to know that he has been disciplined otherwise fired. This is NOT the way hotel staff treat their guests particularly during these difficult Covid times. I expect the hotel management to reach out to us immediately. read more

(HOW IS THIS DUMP CALLED A HOTEL? IT WOULD BE NICE TO LABEL IT AS A MOTEL.) I wanna start off by pointing out the misleading name of the hotel. We booked our staying assuming this was the Bentley (now Hilton Bentley). Paying over $600/night we thought we had a good deal. When our driver dropped us off we realized that we got catfished. Long story short, this is place is a DUMP. The building appears to be a rehabbed apartment building. It smells, is loud, and super old. The fridge was leaking, the tv wasn't working, there's no fan in the bathroom. The shower caddy looks like it's about to rip off and fall off the wall. The shower draining system is just horrible, you can't even shower! The toilet seat doesn't even match the toilet. The blinds they put up are see though, no privacy whatsoever. The room above us was getting renovated which we had to find out for ourselves. We had to get eat plugs just to be able to sleep! This is the worst hotel experience I've ever had. read more

Great place to stay rooms are modern, spacious and clean. Location was great right on south beach with many restaurants and Walgreens right around the corner opened 24 hrs a day. Fidel helped us get settled in and recommended many great restaurants in the area. He took good care of us and made sure we had all we needed for us to enjoy our stay. read more

Service was decent. Calling this place a hotel is a gross exaggeration. It's more like an Airbnb based on the layouts of the rooms. Rooms are outdated. Hallways are disgusting. Place stinks. Amenities look extra cheap. Management needs to invest some money to update the decor. You should see the construction going on in the "courtyard" looks like demolition derby. On top of all of this the area the hotel is located in is extra ghetto. Everyone knows to avoid this area. Unfortunately my employer put me up in this area due to a conference nearby. Let's not even talk about the parking situation. Many other options which are more affordable and actually luxurious. This place is a dump... read more

Hotel was beautiful and so was the beach. The entire staff was amazing as well. The only issue was that they closed the pool to paying guests for a "private party". It was closed from 9AM-4PM. It was kind of ridiculous considering we were paying guests and we didn't even have access to all the amenities. When we booked the room, the website said nothing about the private party. read more

Mr. William Morales is one of the most helpful and compassionate Assistant GM's my wife and I have ever met in our many travels around the country. He totally came to our aid on a trip where we were traveling with our 7 year old grandson. We enjoyed our stay, although brief, at the Bentley South Beach Hotel right on Ocean Drive. The pool and hot tub on the roof were nice amenities with a million dollar view of the beach and ocean across the street. The room we stayed in on the second floor was clean and decorated in a contemporary style. William also called and reserved a taxi back to the airport for us. Fidel guarded our luggage while we went to a fun deli right around the corner for drinks in a coconut and pineapple. William is a beautiful person with a caring heart - you don't find that in many people anymore! We will be back! read more

Found this hotel on a whim and so pleased with it. The hotel is I. A great location near the beach, restaurants and shopping. Very clean and modern rooms. The kitchenette is a real plus. Staff was very friendly and helpful. Great sun deck and pool. Would highly recommend read more

Miguel Toledo did a great job greeting us in and checking in our room. Were back home in chicago now but he made our stay easy. Highly suggest read more