Fontainebleau Miami isn't just a hotel -- it's a full‑scale Miami moment. The kind of place where you walk into the lobby and instantly feel like you've stepped into a glossy magazine spread. High ceilings, marble everywhere, and a buzz that tells you you're in the right place. What impressed me most? There's genuinely plenty to do for all ages, which is not something you can say about every Miami resort. Whether you're traveling with kids, teens, adults, or a multigenerational crew, everyone finds their lane here. The pool scene is the heartbeat of the property. Multiple pools, each with its own personality -- family-friendly areas with space to splash, quieter corners for lounging, and the high-energy spots where the music and cocktails flow. Service was dialed in across the board: fast, friendly, and always one step ahead. Rooms were spotless and stylish, with balconies that make you want to order room service just to soak in the view a little longer. Housekeeping kept everything crisp, and every request was met with that effortless "of course" attitude. Dining is another standout. From quick bites to full-on fine dining, everything was fresh, flavorful, and beautifully presented. Even the grab-and-go spots felt elevated. And if nightlife is your thing, you don't need to leave the property -- the energy here after dark is pure Miami. But if you're traveling with kids or just want a low-key night, the resort still feels comfortable and accessible. Fontainebleau nails that rare balance of iconic luxury and all-ages fun. It's bold, glamorous, and buzzing in all the right ways, yet still manages to be welcoming and easy to enjoy no matter who you're traveling with. A true Miami classic that continues to deliver. Enjoy read more

Horrible. Every single item or experience is an extra fee or heavily monitored, effectively killing any relaxing vibe you might want for the high, "luxury" price you pay. This is a tourist trap extraordinaire. It made me feel like I was paying to be in a place trying to extract from me, not serve me. And yes, I did complain twice to the front staff about these issues - to stony faces and lame excuses that were canned and code for "we don't care." The resort fee is $60/day (which is not made clear on Orbitz, where I booked it), yet when I went in February the pool and all outdoor facilities - which is what the resort fee pays for - closed at 6pm. We were told it closes at "sundown," even though they clearly have outdoor lights for the whole outside facility. Want to swim in the evening or night? Nope. All those pictures with the pool lit up? Not for you. And if you dare to be in the pool at 6:01, there were six staff for every one guest to tell you to get out. Seriously, we got warnings to get out at 10min to 6, 5min to 6, and at 6:00. Why every five minutes? Because a group of staff members were hovering over us, watching and waiting for the moment to kick us out. Very relaxing. You have to wear an armband everywhere you go. Staff are at every door as you go in or out - hotel to pool or pool to beach - monitoring you to produce it. Very relaxing. There is no coffee in the room, forcing you to travel across the whole huge facility (3 towers connected by long walks) to their coffee shop to pay $10 for a cup of coffee each morning. You could walk all the way back to your room, or - like me - you can try to drink it by the pool. But NO! You can't sit by the pool. Those seats and lounges require you to pay a fee, even in February when there was NO ONE there. If you don't want to pay, you can find a free lounge on the outer fringes. And if you try to sit without paying, there are staff to tell you to move immediately. Hovering, as usual. To get a lounge on the beach - in February, low season - we had to get in line to sign up for a chair and then get in a second line of 20-30 people and wait in the hot sun for an available, assigned chair and a staff person to take us there. Grab a chair and relax? Nope. It's a monitored system. When we checked out, the staff told us there were too many rooms to provide a coffee maker in each one. I guess their policy is to assume their guests are stupid. read more

I would never stay at the Fontainebleau Miami again. We booked 6 junior suites for 12 people for a proposal weekend and stayed 4 nights, with one room being a full suite -- and the experience was honestly shocking for a hotel at this price point. The Fontainebleau Las Vegas is impeccable, so we expected the same level of luxury and service here. Unfortunately, this location feels run down and poorly managed. The beds literally cave in in the middle, rooms feel outdated, and basic amenities were a struggle. There's nowhere to get ice yourself -- you have to call for it -- except no one ever brought it despite us requesting it multiple times over all 4 days. For a "luxury" hotel, there were also no slippers, no robes, and no 24-hour room service, which was surprising considering the price point and reputation. The full suite, which was the most expensive room we booked, had multiple issues: the shower head was rusted with water barely coming out of several holes, and the refrigerator leaked huge puddles onto the floor. We even encountered very rude interactions with both a poolside employee and a pool restaurant employee. Monday morning, my boyfriend and I wanted to sit in a cabana for literally 10 minutes to eat a bagel and coffee we had purchased from their café because we simply needed shade. The entire pool area was practically empty, yet we were shooed away in a very disrespectful manner. Later, when we went to COTE for lunch, the food and drinks were amazing and our servers were fantastic -- but once again, the front desk staff had a condescending attitude. We were asking what seating was available and discussing options within our group since we wanted a normal sit-down table. After we asked a follow-up question to clarify what wasn't available, the hostess responded with, "Do you want me to show you the tables so you can figure it out?" Meanwhile, the tables, couches, and bar seating were directly in front of us. We were simply trying to understand the wait and seating situation, not asking to be spoken to disrespectfully. What made the experience even worse was management. While discussing concerns at checkout and showing photos/videos, the manager was sitting on her phone while we were speaking to her. I've genuinely never seen someone so unprofessional in a management position at a luxury hotel. On top of that, friends and family tried sending champagne to the suite for the proposal celebration. It became unbelievably difficult. Emails went unanswered, calls weren't returned after multiple attempts, and one person who paid for the champagne had to text us directly asking if we received it -- because the hotel never delivered it. Only after they called again the following day to complain did the champagne finally arrive. Overall, this hotel feels like it stays busy mainly because of conventions and the iconic name, not because of the actual guest experience. The only highlight? The late-night food truck was honestly 10/10. read more

Haven't been to the Fontainebleau in quite some time and I'm honestly shocked at how far downhill it has gone. We didn't even stay at the hotel, we simply had a Mother's Day brunch reservation at Hakkasan and dessert at Chez Bon Bon. What should have been a nice family outing turned into an absolute nightmare. When we went to valet to retrieve our car, the lobby was filled with angry guests sitting around waiting HOURS for their vehicles. People were openly saying they had been waiting 1-3 HOURS and some had even missed flights because valet couldn't deliver their cars. Seeing at least 50 frustrated people stranded there was complete chaos. At that point I started panicking. I had my 3 children with me, my elderly parents, and all of my baby's formula and diapers locked inside the car with no idea when we would ever get it back. Completely unacceptable for a luxury hotel that charges premium prices. It was also $58 to valet! Thank God I drive a Tesla because I opened the live camera and location tracking and immediately saw my car had been sitting in the exact same spot where I dropped it off over 2.5 hours earlier. When we walked to the vehicle ourselves, we found the inside completely ransacked. Items from my center console were thrown everywhere and the driver and passenger seats were covered in sweat. Clearly multiple employees had been sitting inside our vehicle. When my husband confronted them, they claimed they had "misplaced the key card" and were searching for it. Then when asked why the inside of the car was trashed, they actually tried to say it was already like that. Absolutely insulting. This completely destroyed any trust I had in the Fontainebleau. I don't care if valet is a "separate department" it is still YOUR property, YOUR staff, and YOUR responsibility. Guests should not have to fear waiting 1-3 hours for their cars, missing flights, or having employees rummage through their personal belongings because the hotel can't manage basic operations. I understand it was Mother's Day and maybe they were understaffed, but the complete lack of communication, organization, accountability, or even basic customer service was disgraceful. Not once did anyone proactively update guests, apologize properly, offer compensation, or even waive valet charges. For a place that markets itself as luxury, this experience was beyond embarrassing. read more

Fontainebleau Miami Beach - Valet charge just to have brunch and wait hours for your car - Hotels Near Me - Miami Beach, Florida

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Service is extremely hit or miss. I was frequently disappointed (treated rudely) and at other times service was great. The worst part is two people came into my room to do a "balcony inspection" while I was getting right out of the shower. The managers resolved that for me and that is not actually why I give a one star. Every once in a while the management should stay at the property as a regular guest and see how it is for us. I went as part of a work conference. Also, I don't think it would be worth the value paying out of pocket. read more

I came for a night event and felt so much nostalgia for one of the hotels that have been around since my youth it was so peaceful outside at night without all the people around in the pools so I was able to get some quiet time. but during the day it's Vibing full of people and everybody having a great time the amenities are great from the couple pools that I saw and the hot tubs. They have a beautiful set up and some great clubs inside. The only thing is you should Uber there if you don't wanna pay the high cost of parking. read more

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We stopped by Fountainbleu today to pick up an item we left behind the other evening when we attended a birthday party there. The staff are always so pleasant and helpful. Valet service was also cooperative and helpful. The Miami Beach location is very popular with all ages groups. There is the younger crowd that loves LIV nightclub on the weekends for partying. There is the Bleu Bar for the more sophisticated crowd. There are the tourists from all over who want to stay here to enjoy all the perks and the more richer lifestyle. Fountainbleu has a good reputation here and in Las Vegas. Our in-laws stated here a couple of years ago and loved it. My daughter and I stayed twice at the Vegas location and loved it. We may have to do a stay-cation here locally. We live just 20 minutes away. read more

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I honestly don't understand the bad reviews. This is one of my favorite places to stay in Miami and one of the only hotels I consistently come back to. I've stayed at the Vegas Fontainebleau, and this one is much better it actually feels like Miami. The pool area is a big reason why. There's always music, a DJ, sometimes even a drummer, and it just feels fun and social. The food outside is good, which matters to me because I like being able to stay poolside for most of the day. The location is also great. It's right next to the boardwalk, so you can easily walk along the beach, and having LIV on-site makes everything super convenient when you're going out at night read more

Fontainebleau Miami Beach - Beautiful view - Hotels Near Me - Miami Beach, Florida

Great, hip hopping place! If you're in the mood for some club vibes and excitement this is the place! The rooms are also very nice and stocked with a variety of different snack and drink options. read more

End of an era There does not seem to have been an announcement of this on the Fontainebleau website or on their social media that I have seen and I'm a little surprised that this news doesn't seem to have made the rounds in South Florida media yet, but within the last week or so, the controversial renovation of the Fontainebleau pool deck began. Per pool staff, actual construction does not start until the end of August, but pool access and amenities are now extremely limited. Scrims have gone up just south of the steps to the south of the Bowtie pool. The rectangular pools in the south walkway, the round oasis pool, and the kiddie pool with the slide have all been drained and closed. The north and south Tropez lawns that previously had most of the free loungers are closed. All of the premium cabanas, the iconic island cabana, and all but the 4 daybeds on the east lawn and all but the 4 supreme cabanas on the north side of the Bowtie pool are closed. Per staff, Arkadia Day Club has ceased operations, and at least while we were there during mid week the Arkadia pool was being used as an all ages pool to make up for the lack of other pools. It does seem that the Arkadia Ultra cabanas are still available for rent. Bowtie, Arkadia, and the north hot-tub are the only accessible pools at this time. The free loungers are mostly on the lawns east of the Bowtie pool and east of the spa/gym/Hakkasan building. There are still two rows of free loungers on the north and south sides of the Bowtie pool, as well as all of the various circle beds. It seems that some additional small circle beds have been installed in place of the daybeds that were previously the closest to the pool on the east side of the Bowtie. La Cote is open as is Glow Bar. The Sorrento entrance to the pool and the nearby restrooms are closed, but families can now access the Arkadia entrance and its restrooms. The instagram favorite glass-walled pool overlook from the north side at the top of the ramp to the lobby floor is closed off, but the ramp down is still open. No official announcement has been made that Arkadia Day Club has closed for good, but some of the pool staff informed us that the resort is being remodeled to become "family friendly" and the Arkadia day club flags on the trees were being removed during our stay. read more

I stayed at the Fontainebleau in Miami Beach for a night and had a great experience. The hotel itself is massive but the staff was very friendly and always willing to help. Our room was clean with a beautiful view of the inner coastal. The beds were comfortable the bathroom was nice with toiletries and the bar area had great lighting. I do wish there had been a separate mini fridge for our own food and drinks though there was a fridge stocked with beverages for purchase. The gym was well equipped and overlooked the water and the hotel also has a couple of restaurants a nice bar and a club. We did not check out the club or restaurants but the coffee shop was nice and we spent the day by the pool which was lovely. During peak season I would recommend arriving early to secure a good spot. We tried two drinks by the pool they were very good but extremely pricey. Overall I really enjoyed this hotel though I do wish it was closer to the action in South Beach. read more

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I really wanted to give more stars, but consistent to other reviews there were many things that I did not feel were worth the hype of this resort. Workers outside to open the car doors/doors for you each time you arrive & depart the hotel was a very sweet touch. We were welcomed with open arms. Front desk staff - not as welcoming. Feels like you're a number & they are not thankful at all for your stay. As someone who travels a lot, this did leave a bad taste in my mouth. Hotel lobby is beautiful. Guest rooms are okay. For the price you pay be mindful - you cannot use the fridge in the room to store your own water/drinks/etc without being charged $30 a day which I feel is absolutely insane. No coffee in room. No water lobby. Ice machine on our floor did not work & carpets are definitely old/outdated. Pool staff was super sweet. Pool/beach is definitely the draw of this resort. It's beautiful & clean. We did go to LIV nightclub on Sunday which was a good time. Overall a good stay. Not bad not great. Don't necessarily think it's worth what you pay. read more

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Came here to see marshmellow was a banger show had alot of fun. Expensive place. $50 drinks like no joke lol. Was expected. Very high end type place everything around South beach part of Miami is. Got a day pool pass the next day and had more fun read more

Fontainebleau Miami Beach - led lights - Hotels Near Me - Miami Beach, Florida

The main lobby is opulent, as is the ground floor generally, but that creates an overall expectation inconsistent with the remaining floors, which are in need of updating. Front desk staff got the job done but only about half of those with whom I interacted over 5 days were actually pleasant and welcoming. My room was clean and the bed was comfortable. While those are baseline expectations, I am always relieved when they are met. Nothing remarkable about the room but I was ok with that as I was in conference rooms for most of my time at the hotel. Housekeeping was inconsistent. Some dirty linens were left in the room one day. I did not receive a replacement bathmat another day. More concerning, one day I returned to my room mid-morning and I found the door propped open and was able to enter and access my belongings without a key, as could anyone walking down the hall. I dined at Vida and Arkadia while at the hotel. Vida offers good but obscenely over priced food. Arkadia was in the Hall of Very Ok. read more

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I love the Fountain Blue property. I always suggest it to my family and friends who come to visit. The ocean views from the rooms are beautiful. With several food options on site, a great pool area with several pools, cabanas, lounge areas and bites, or the beach with cabanas and loungers, you can't go wrong. We took advantage of both over the weekend. Ordered a ton of food and drinks each time and had a great time. 9/10 if lobster roll is on the pool/beach menu, that's what I'm having. I thought I snapped a pic, but Everything was great. Oh and honorable mention goes to the frozen espresso martini. A nice cool and delicious way to beat the Miami heat while Poolside. If looking for great resort style lodging, this is it. read more

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We stay the weekend. Take a look at the pool at the towers mole in the pool. Dont go in. Staff very rude. Very expensive not worth it. read more

First time visiting Florida and got to stay here. This was a company trip. Check-in was super smooth. They have a gym and they have several pools for adults and a separate area for the little ones to enjoy. Hotel staff feiwny and welcoming. read more

It is a luxurious and clean hotel, but the staff is very rude--especially in the pool area; they don't speak to you respectfully. Personally, I didn't feel relaxed there because I felt like everything I did was being policed. They took away my bag--which contained only ice and mineral water--claiming I wasn't allowed to have it in the pool area. read more

We enjoyed our stay here but for the price point, I expected the hotel to have better upkeep. We stayed in a king suite in the Tresor tower. The room and view of the water was beautiful but a little dated. However, on our floor, signs were falling off the walls, the elevator button "box" was loose and falling out of the socket. Additionally several elevators were not functioning throughout the weekend, and we often had to wait 5-10 minutes for an elevator to the lobby. All the staff were attentive and courteous and took great care of us. The restaurants we dined at were excellent and we had a great time at the Arkadia. Overall I would come back to visit the resort for the day but there are plenty of hotels in the area at a similar price point that would have the luxury and upkeep as advertised read more

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Where do I even begin! To say that this hotel is more than just a hotel I cant even encapsulate what this place was. I came for a conference and when I say that it didnt even feel like one. The food was too tier, the experience was amazing! 4 days here was a gift. I typically dont spend much time at the hotel, but this time around I was so impressed. I love places that match the price tag and this place is worth every penny! A very pretty penny but worthy. You see exactly what your money goes towards. The food, the aesthetics, the staff....top tier! When they say luxury is an experience, this is what they meant. The property is massive! The pools, the beach access I genuinely have no complaints. If you want a high end experience in Miami Beach, this is it. read more

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The Fontainebleau is an iconic hotel on Miami Beach. When you walk down the halls know that you are walking the same floors as the rat pack! The hotel is full of bars, restaurants and stores to keep you entertained. I was visiting the spa but then also enjoyed lunch by the pool. Service everywhere is great and the staff is very friendly. If you want to feel old Miami in a beautiful, grand, modernized place- you have found the right place! read more

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Staying here goes above and beyond of most imaginations. It's beautiful in every way. There are beautiful people there from all over the world. It's a destination on its own. The Service was impeccable despite it being very busy. We usually started our day with delectable items from Chez Bon Bon the French Bakery located in the lobby. I had a layered pastry with Philo dough topped with French Cream and Fresh Berries. It cost $100 for breakfast each day and that was only two people. Parking was $75 per day but on Miami Beach that is the going rate. My only complaint is I just wished they had a small fridge and microwave in the room. They have a small fridge but it is loaded with their items mostly alcohol and we don't drink so that wasn't helpful. I hope someday to go back but I too realize it was a once in a lifetime trip and I'm a big believer in always stay somewhere as nice as your money will allow and trust me when I tell you that big money is required to stay here. read more

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I can honestly never say enough good things about Fontainebleau. It is easily my go-to spot to stay when in Miami! The hotel property itself is gorgeous, and offers beautiful amenities. I love that there are numerous pools, restaurants, and bars. This visit, I was upgraded to an incredible suite (since it was off season) which was mind blowing, however last time I stayed in a "basic" room which was also beautiful, spacious and clean. They treat you like a celebrity at this property and you simply get what you pay for. All of the food and beverage on property is excellent! A bit pricey, but excellent quality. We love the breakfast buffet at Vida and the gelato at Bon Chez. Lots of stores/restaurants easily walkable and a quick uber to south beach. Would definitely recommend! 10/10! read more

Fontainebleau Miami Beach - Hotels Near Me - Miami Beach, Florida

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This property is so nice. A huge upgrade from some others nearby. I enjoyed Chez Bon Bon and Liv greatly. The rooms are big and clean which should be standard. Every staff member I encountered was pleasant. The pool area is really nice with multiple pools and a hot tub. I loved the ability to get food and enjoy a lounger on the beach. This is vacation. Not a care in the world. I'd definitely return if needing to be in this area. Good dining options within property. read more

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This place is pretty nice, i believe every room is a suite and the views regardless of bay or ocean view or front are pretty nice. The staff and the amenities here are better than many of the boutique hotels on this strip. But you get what you pay for! read more

Fontainebleau Miami Beach - Hotels Near Me - Miami Beach, Florida

As a history lover I appreciate and enjoyed staying at the Miami iconic landmark, the Fountainbleau. Since 1954 this hotel has been a destination for Fun in the Sun hosting regular Joe's to the celebrity set like Frank Sinatra, James Bond and everyone in between. It's listed on the National Register for Historic Places and takes #1 spot by the Florida architects professional organization AIA list of best Florida Architecture. Huge crystal chandeliers dot the lobby ceiling and black and white marble leads the way throughout this grand hotel. That being said, would I stay here again? No, but I'm certain there are those that love the option of 10 pool choices, 1,500 rooms and 11 restaurants. It's loud, it's bodacious, and there are people going and coming everywhere. Our king room is small, but clean and seems to be newly renovated. A lot of fun is being had and there seems to be something for everyone unless you're looking for a quiet, solitude filled beach get away - it's not here. read more

Fontainebleau Miami Beach - Entrance - Hotels Near Me - Miami Beach, Florida

If you're traveling with young kids, do not stay here. According to the staff, people come as early as 6 a.m. to reserve pool chairs. We arrived at 9 a.m., and there was not a single seat available, even though the pool itself was almost empty. Lounge chairs were covered with towels and left unused, and we were told we were not allowed to sit on any chair with a towel on it. Towels everywhere, people nowhere. This is extremely poor management. The only available seating was far from the pool, making it stressful to watch children. The kids' pool slide we came for was also out of service. Loews is a much better option for families with young kids. Smaller, well-organized, genuinely kid-friendly, and with far better service. Stay at Loews instead. You'll thank me later. read more

Fontainebleau Miami Beach - Empty pool, no seat available. - Hotels Near Me - Miami Beach, Florida

I cannot adequately express how disappointed I was with my stay. After a long day of traveling, I was exhausted and looking forward to resting, but the condition of the room made that impossible. The carpet had a musty odor, the furniture was visibly dirty, and the shower was unsanitary. As a result, we slept on top of the covers because we did not feel comfortable using the bed. Thankfully, we had a very full schedule and spent minimal time in the room, but this was meant to be a relaxing trip home to see friends. Instead, the condition of the accommodations turned what should have been a peaceful experience into a stressful one. I paid thousands of dollars expecting a level of comfort and cleanliness consistent with the price and reputation of your property, but what I received felt more comparable to a budget motel. I did briefly speak with the front desk, but my concerns were met with confusion rather than support, which was discouraging. At that point, I did not have the energy to push the issue further, which is why I am addressing it now. I believe this experience fell well below reasonable expectations and would appreciate acknowledgment and a resolution. read more

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Beautiful hotel, stunning views, and gorgeous pools but filled with rude people! I know this is an older property and enjoyed the overall feel and kitch. The front desk check in was amazing and I was informed of an upgrade. However when I received a text the room was ready, the next person I spoke to said there was no upgrade and was pretty condescending. Thankfully the original man was there and helped me and said that someone (indicating his colleague) had switched me out. He was very nice and put me back in the room he assigned me. The alert and bellhops were really nice too. However, security was pretty agressive and asked a bunch of people to leave an area they were working on their laptops in. Instead of saying this area was closed, he was very demanding and cold. At the pool security checked our room keys and bags in a very unfriendly manner. The bag drop off guy was positively hostile. I'm not sure of the type of people they deal with but the interactions with the staff were not friendly. I do not want me to come back and enjoy the hotel again on my personal time (I was there for work). For the price of over $600 a night, I thought it would at least be welcoming. read more

Fontainebleau Miami Beach - View from my room - Hotels Near Me - Miami Beach, Florida

The Fountainebleau in Las Vegas was definitely better. My stay at the one in Miami Beach was not up to par. I stayed on the the 11th floor, the ice machine was broke. Some outlets in the room was not working. The hallway smelled of wet dog . The Fountainebleu in Las Vegas was much better. At least they had a small fridge to keep your drinks cold. I am just over this hotel period! read more

The iconic Fontainebleau.... So much history. My wife and I are currently staying here on a mini vacation for our anniversary. First impression I got was the staff was not very friendly. My opinion, front desk staff make or break your entire impression of a hotel. Our check in person was efficient, but seemed like he didn't want to be there. For the room, fairly dated (and no in room coffee maker). Bed is/was comfortable. As someone stated also, carpet is truly a bit worn for the rates you pay here. No car, so I cannot comment on the value or valet etc. A/C is cold which is always a plus in South Florida. Be prepared for your bag to be checked for no outside food / drink before going to pool and/or beach. Also, room key is necessary to get back INTO the property (after crossing boardwalk to get to breach). Some of the more casual outdoor restaurant options close fairly early (5pm). Food / drink is what it is for a hotel, premium priced for mediocre/average results. Lunch cheeseburger was quite good but the beach service was s-l-o-w. All in all would I return? I'm not quite sure yet. It's location is top notch, however I feel the cons outweigh the pros. read more

Pretty nice. Great views. All the employees I spoke with were friendly. It is quite massive to be honest. Also, it's a bit of hike from the events I needed to attend. I would stay at the Loews if it was the same price. read more

Fontainebleau hotel brought to my mind the splendor of Château de Fontainebleau in France that I visited in 2008. Fontainebleau is not just one monarch's palace, it belonged to them all, a "family home" for the kings of France, passed down from generation to generation from the Middle Ages to the 19thcentury. I have dreamed about staying here forever especially after I learned this was where Frank Sinatra hung out w his rat pack n had a tv special w my teenage idol Elvis Presley. Walking through the door I was already impressed by the huge chandeliers, the lobby was beautiful but literally empty, registration was fast in 15 minutes I was in my room w a balcony. I was immediately enthralled by the balcony which was actually a terrace w a panoramic view of the Château building the pool n the Versailles across from this main building. The view of the heavenly beautiful ocean from my terrace was priceless I wondered why anyone would rate this a 2 or 3 stars. However it did not take long for me to understand why. The CONS: 1. For a supposedly 5 stars hotel charging $600 a night plus all the garbage fee, $75 resort fee? And they did not provide water n coffee machines w tea n coffee? Every 4 stars in the 3rd world has them so I feel they are very greedy here. 2. The refrigerator is not available to you, I was told opening to try to put your drinks in will incur a $30 fee. 3. There is no water or coffee in the lobby either! A cup of coffee n a donut at Chez BonBon was almost $20 n I was disappointed the donut tasted like cardboard n the coffee watered down, the cheese cake was like baby food. its price gouging to the max here so hang on to your wallet. 4. The room had no sofa like all 5 stars do n no tub either. A real treat was at the Arkadia grill we chose the butcher's steak n was amazed it was really grilled to perfection w a fresh flambé flavor. We shared 1 entree n it came out to almost $100. The desk gave me the wrong time that Mirabella happyhour was 6 to 9pm when it was 6 to 7. There are so many more cons but if I dare tellling the truth, I'll probably get deleted by the PC police. The concierge is almost non existent unlike most hotels that had actual service brochure for excursions, the smiling man didn't have too many answers. The PROS: 1)The magnificent view is unique, sitting on my terrace to inhale the ocean air was an experience of a lifetime. 2) Wow lucky me I was here during their annual designer sale 80% off unfortunately if you are not size 25 or 31 pants you're out of luck, beautiful $2,599 Versace jeans fur $199 or so. Chanel D&G Dresses you name it 80% off. 2. I bought Hawaiian beach things w 400 Swarovski elements $165 marked down to $10, I bought the whole basket of 6 all colors! To gift my family. 3. Earrings $16,000! Diamond marked down to $4,000 I think they sure have the 1% here ! This hotel caters to the 1% very privileged people all dressed to kill just to go for a drink. I thought I was at the MET GALA IN NYC! They pay $400 or whatever for a veuve cliquot! Midnight the LIV nightclub open to the Yuppies n hippies. David Guetta will be performing here New Year's Eve, I heard tickets are $500 n up, now I know why this hotel was rated only 3 stars. If you are not the 1% you'll feel out of place . There are no restaurants near by, no convenience store literally you are isolated not even a Cuban restaurant here. I took an uber $20 to go to Fogo de Chao n yesterday $60 each way to go to Bayside marketplace that's how far from everything is. Next cruise I will stick w South Beach where all the restaurants are, that was where I have been the last 20 years cruising fr Miami. Bring your wallet if you want to come here, never again for me. read more

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Outdated. That is my one-word summary of Fontainebleau Miami Beach. At times, it is so outdated it borders on cringey. From the rooms to the spa, this place is in dire need of an overhaul. I attended a conference here and then extended my stay for a belated Mother's Day weekend. For the price, I was disappointed to see how tired the carpet, tile, furniture, and facilities were. It's never a good feeling to look at a shower, couch or hot tub and worry if it is sanitary, but I did that throughout my stay. The only reason this is a two-star experience is the location. Fontainebleau is near the ocean. However, I would not return or recommend a stay here until ownership invests in a total renovation. read more

This hotel has done nothing but go down hill. Mediocre food with terrible service. Also, they automatically add a 20% service charge yet can't even refill a glass of tap water. Be prepared to wait 2 hours if you get your car valeted. No water or shade while waiting too. People protect your children and your parents! Head to the Eden Roc if you must hang in mid-beach. read more

My sister and I choose to stay here due to this being a resort style hotel. It literally reminded me of being in Vegas. They had a day party going on outside that I could see while I was checking in. It was two sides to the hotel, the up keep on the property was top notch. The pool area was literally breathtaking. The food and drinks at the pool were phenomenal! The room I felt could've been better, for the price I paid. For starters the latch on the door was broke. Literally hanging off, I feel like for a $400 a night room that should already have been fixed. To compensate me the front desk had housekeeping, bring up a door stopper. I was only staying there for one night so I didn't make that much of a fuss about it. But I wasn't pleased. Overall we both enjoyed our stay, and if I do come back I'm going to try staying in a different room. read more

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The hotel itself felt very dated, and our room had a noticeable moldy smell. When we arrived on our floor, there was also a room service cart sitting in the hallway for hours, creating an unpleasant odor. Getting around the hotel was frustrating as well -- elevator waits were consistently 10-15 minutes and they were always overcrowded. Poolside service was extremely slow; when our drinks finally arrived, they tasted watered down. We ordered fries that took 45 minutes to come out, and later that evening we ordered room service that took over an hour, only for the food to be mediocre at best. To make matters worse, we had a 6 a.m. flight and checked out at 4 a.m., yet my card was charged $800 for a late checkout. I had to provide proof through valet records that we had actually left at 4 a.m., and it took three separate phone calls to finally have the charge reversed. Overall, this hotel was overpriced, outdated, and disappointing. Unfortunately, I would not stay here again. read more

So I'm trying to make a reservation for the CEOCI annual conference, where there is a group rate. I cannot reach anyone to make a hotel reservation and get the group rate, despite calling them now for about 10 times over two days. CALLS TO MAKE RESERVATIONS JUST TO VOICE MAIL AND ARE UNRETURNED!!!!! This is no way to run what was a 5-star hotel. Experience is just dead last. Even Motel 6 and Super 8: pick up the phone. The person running their Operations needs to be fired. Just awful - see you later (not!) And the conference organizer just missed a $3,500 per-attendee event thanks to the hosting hotel's non-response. read more

Stayed here in the Chateau for one night this month. Very happy during my stay. It was the off season and not very busy, i booked via my phone and got a "mobile discount" that was about $75 off, with the total room being $329 before taxes/fees. They gave me a higher floor room overlooking the pool. The room was clean. Clean bedding, towels, ice bucket, shower. No issues. They had a minibar that I only took a water from. It was quiet during the night. No fire alarms. All of the elevators were working. Never had to wait. There was also a conference happening during my stay. Bleau Bar was busy because of that. All of the hotel staff were friendly, attentive. Check in took about 3 minutes total at the desk and I was able to check out on my phone in the morning with a link. Plenty of pool chairs with umbrella access. Only one attendant was a bit rude but everyone else was lovely. They do seem to be trying to make updates to the buildings, but the property is huge so this will take time. Most of the guests I encountered were pleasant but there were a few rude people. The hotel cannot control who stays here. They are trying! read more

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These are some of the best views in South Beach, especially with the oceanfront view on one side and the canal on the other. We stayed in the Trésor Towers and I love the size and spaciousness of the room. The staff is very attentive and always prompt to help. The elevators in this tower are going to try your patience though. These elevators are always backed up, especially around checkout time. The pool is almost always crowded, especially during peak seasons... so I avoided it and opted for the beach instead. With a nightclub and so many options just downstairs... I wonder if staying in the other towers is noisier. Not sure, but my tower was perfectly quiet and some of the best vacation sleep I've had. I'd like to check out other hotels before I determine whether or not I'll be back here. Overall, it's a great experience and you should stay at least once. read more

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