I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

My husband and I have received a superb service by Sam's Clock Repair. Sam came to our house to…read morecheck our grandfather's clock that belonged to my mother in-law, and the clock was not chiming nor was it keeping a time for quite some time. However, Sam brought it back to life for us and now the clock is ticking on time and chiming my favorite Westminster chime. Since we knew how old the mechanism or the heart of the clock, we were happy to have Sam get a new mechanism for our clock. Sam has an outstanding customer service, and he is very diligent about his work. Repairing a grandfather clock requires lots of patience and we don't have that nowadays. We trusted as he repaired the grandfather clock that belonged to my brother-in law. It's hard to find such an honest clock repair and we defiantly recommend his business. Now our Clock is running on time.

The employees were helpful, they set the time and date on my watch and re-calibrated it and replace…read morethe battery within 10 minutes very fast. No

From the owner: We provide on-site watch battery and band replacements. Come on in for free estimates on any watch…read moreservice or repair!

Great ideas for Christmas. Would be 5 stars if the store were open per website. Closed on…read moreSaturday 12/27 despite posted open til 4pm. Please post holiday hours somewhere.

I brought my wedding ring in to be resized. As they looked it over, I was told that the channel-set…read morediamonds could use reinforcement as well just to make sure they stayed secure. Sounded like a good plan to me. When I went to pick up my ring, the sizing was perfect (and at a reasonable cost), and the ring looked terrific. However, the manner the channels were reinforced changed the essential look and shape and feel of the ring. What once was a smooth cusp across the surface had become this stair-stepped ribbon of ridges. It no longer looked like my ring, nor did it match my wife's ring. I expressed my disappointment, noting that I had not been informed of the intended change. The jeweler, Jim, was on-site and attempted to smooth the ridges a bit. The problem was lessened, but not resolved. So we talked more about my expectations and how it might be accomplished. Jim agreed to give it another go. When I returned later in the day, Jim had corrected the problem, built up the channels, and returned the ring to its original aesthetic. I am very happy with the results. What's more, in dealing with the problem, the staff at Warrenton Jewelers were professional, polite, and eager to make things right. All in all, a good experience, and I'd recommend their services to others. One last comment: I did a little browsing while they looked over my ring. This place is far more than a jewelers. I saw a station for tux rentals, several items of clothing, some eclectic art, small gifts, etc. Pretty cool shop!

I have taken in a couple of projects. One was an old Rado that needed more specialized help. The…read moresecond was a vintage mechanical movement that hadn't been serviced for 20+ years. They got it fully serviced and calibrated for an eminently reasonable price. The latest project is to find a new movement for an old NOS case that would be amazing to get operational. Jade is thoroughly pleasant to work with and quite knowledgeable. I trust her and her watch guy completely. I am happy to have found my new watch place. It's a bonus to be able to get my groceries in the same run.

We needed a new battery for an old watch. We found JP Jewelers in Lotte. A convenient location and…read morecustomer service. We will be back!

Quick, friendly and attentive services. Will be my main location for my future watch repair needs.read more

Smooth, fast process to get new watch batteries. Great customer service and great prices too. I…read moredefinitely recommend them!

Stopped in to get a few watches sized. The level of service was far above anything I expected!…read moreGreat team, worked fast to get me out before I had to be at work, and made sure everything fit comfortably. Even went back and made a minor adjustment at the last second to make sure it was perfect. I absolutely recommend them for anything you need watch related. Will definitely be back moving forward!!

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Cute little jewelry store. Sell lots of things at various price ranges. They sell Brackish which I…read morelove. The owner for very friendly despite the fact she was very busy and by herself on a Saturday. I guess my only suggestion would be to be open one night later than 5. Wanted to go back but hard to get there before 5.

Great products and great customer service! Every time that I go to shop there, I usually find…read moresomething I really like and walk out pleased with my experience and purchase!!

My fiancé and I had AQ Jewelers make my custom engagement ring. The whole process was super easy. I…read moreshowed Stephanie and Andrew what I wanted, they coordinated the pick up date with my fiancé, and sent us the CAD drawings for final approval. It's such a stunning ring, and it's exactly what I wanted! Stephanie is amazing at crafting beautiful and durable rings. I also bring my ring in for cleanings and tightening whenever I need, and there's no cost for that since I got the ring from AQ. My fiancé and I just went back to order our wedding bands. Highly recommend AQ Jewelers!!!

I trusted Stephanie with resizing several sentimental pieces of jewelry--three rings and a…read morebracelet, including a family heirloom that belonged to my great-grandfather. When I first met with her, I asked if it was even possible to make my great-grandfather's ring a few sizes smaller. I specifically asked whether resizing it would affect the stone or the integrity of the ring because it was an antique that had been in my family for years. I explained that I had waited a long time to have it resized because I wanted to make sure it was done correctly. Stephanie assured me it would be "not a problem." She told me to trust her and to read all of her good reviews. I told her that her reviews were the reason I chose her business. I also explained that I had never had jewelry resized before and asked several questions about the process. She told me that she needed to cut out the extra silver from the band in order to bend and make the rings smaller, then soldering them to melt the metal back together. I was excited to finally be able to wear these pieces, and she made me feel confident that they were in good hands. After examining everything I brought in, she told me the work would take about a week. I told her there was absolutely no rush because I wanted to make sure she had plenty of time to do the work carefully, so I actually left my jewelry with her for an additional week. She was pleasant at the beginning of our meeting but then became noticeably snappy, repeatedly reminding me that I would need to bring the yellow receipt to pick up my jewelry. That was understandable. When pickup day arrived, I called a few times. During my first call, she sounded busy and told me she wasn't finished working on my rings but that they would be done by closing time. She said she would call when everything was ready, and once again reminded me--rather abruptly--that I needed to bring the yellow receipt. As closing time got closer and I still hadn't heard from her, she finally called to say my order was ready for pickup and again reminded me to bring the yellow receipt. I assured her I hadn't forgotten. When I arrived, she informed me that one of my rings had not been resized to the size I requested because she "didn't have enough time." This was confusing since I had already given her an extra week beyond her original estimate. It made me wonder whether my order had simply been forgotten. She told me she had just finished working on it. I asked why she hadn't mentioned over the phone that one ring still needed more time. She admitted she should have told me and said she would take care of it. Unfortunately, the ring she needed to resize again was the one that had belonged to my great-grandfather--the same ring I had explained meant so much to me. Having to resize it a second time was very concerning because repeated heating and soldering can increase the risk to the stone and gradually thin the silver. I left the ring with her for additional MONTH. When I got it back, it was still too big, and the silver had been soldered and buffed so thin that I'm honestly afraid to wear it. If Stephanie wasn't confident that she could resize these pieces properly--especially a sentimental family heirloom--she should have been honest with me from the beginning. I would have appreciated her telling me the job was beyond her comfort level or expertise so I could have taken my jewelry to someone else. Or chosen not to have it done at all. Instead, she accepted the work, assured me there would be "no problem". Overall, I am not happy with any of the resizing work. The seams on the resized bands are not smooth or seamless, and the workmanship looks rushed rather than carefully finished. Stephanie asked whether I was happy with my rings, and I honestly told her I wasn't. She tried polishing them to make them look better, but they were still uneven and bumpy. Another issue that disappointed me was that I was never given the silver that had been cut from my rings during the resizing process. Since this was my first time ever having jewelry resized, I didn't know I should ask for those pieces, and they were never offered or returned to me. I later learned that many jewelers return the precious metal that is removed, so I was surprised to find out mine had been kept without any discussion. My great-grandfather's ring is now essentially unwearable for me, and I never received the silver that was removed from my rings. I trusted Stephanie with sentimental family heirlooms based on her reputation and reviews, and unfortunately, my experience was extremely disappointing. Her rates were extremely overpriced and were almost triple the amount other jewelers quoted but was willing to pay thinking the results would be exceptional base on the reviews.

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

DO NOT GIVE THIS SHOP YOUR PHONE!!!…read more My girlfriend brought her iPhone 14 to this shop to have the battery replaced. The phone had always been kept in a case and, to her knowledge, had never been dropped or exposed to water. There was no crack on the phone when she brought it in. After picking up the phone, she noticed that the camera was not working properly and that the front camera appeared to have a smudge or obstruction. She returned to the shop the very next morning to report the issue. At that point, she also noticed a sharp crack on the top-right corner of the phone (attached image). This crack was not there when she brought the phone in, and the phone had remained in a hard shell case for the past 4 years. Naturally, she was very concerned about how the damage had appeared. What was especially concerning was that the shop never mentioned any crack or damage when she dropped off OR picked up the phone. When she called the next morning, one of the first questions she was asked was whether she had dropped the phone which was a weird question to ask before she even mentioned any of the issue. When she returned to the shop, they claimed that she had dropped the phone, cracked it, and then somehow exposed it to water, resulting in water damage. She did not drop the phone or expose it to water within such a small time frame. She also asked about documentation of the phone's condition when it was dropped off and was told that the shop does not take before-and-after photos. So there is no documentation from the shop showing that the crack or other damage was present before the repair. She brought the phone in for a battery replacement and immediately afterward had a non-working camera, a smudged front camera, and a new crack that was not there when she dropped the phone off. The fact that the shop did not document the phone's condition and did not disclose the crack when she picked it up is extremely concerning. She is now disputing the charge and possibly filing Consumer Complaint with Virginia AG because she does not believe the damage occurred before she brought the phone in. If you use this shop, I would strongly recommend taking detailed photos and videos of your phone--including all four corners, the screen, cameras, and back--before handing it over for any repair. Or better, just save yourself and your phone from any headache and avoid this place at all cost.