First 6 months or so, everything was fine. I would even make an effort to tip their techs. Then they stopped giving us advanced notifications on the day they were scheduled to show up. They had always called an hour to half hour ahead on the scheduled day. Then they just stopped trying to come inside the house. We had repeating ant and wasp infestations in the yard. They did nothing preventative, just reactive and even that was half assed at best. Typical of businesses now days, do anything to get in the door and nothing once they get there. read more

Technician was very informative and very polite. He sprayed inside and outside our house and reassured me that if I have any problems to give them a call and they will come right back out. That's good customer service! read more

Jesse was on time and it turns out that we didn't have a rodent control problem as a previous company had told us. He inspected the attic space which the previous company did not do to confirm. Thank you for your honest service. I would recommend your service to anyone! read more

We've been using this company for two years and really appreciate the service they provide. Our technician today, Pedro Caballero, was very polite and did a great job. Thank you, Berrett! read more

They trapped a cat,., possum, and one out of 5 raccoons. The flashing they put over the holes where the raccoon chewed through a wall were patched and kept the coon. out. I was given good recommendations to help keep them out. The manager was helpful and customer oriented. FYI they do not do any animal clean up. read more

Frank was super helpful and guided me to the best pest control options moving forward. He really went the extra mile and its appreciated!

Matt is great! He is always friendly, courteous, and respectful of my home. More importantly, he's respectful of my yard - he knows how picky I am about my garden! But seriously, he's the best and I hope to stay on his route for a long time. Many thanks to Matt! read more

Ray was great very nice polite young man would recommend this company and Ray anytime will be useing this company in future and requesting Ray to do the job thankyou read more

Kris was great.....Berrett Pest control should be happy to have Kris on Board......

Kris Leek was great! I appreciated him giving me a call ahead of time to confirm his ETA. He was super friendly, informative and helpful. I'll be giving him a call for mosquito treatments in the future and already passed along his contact info to friends. read more

Do not use Berrett Pest Control. The first service was great. The second service the guy never showed up after I specifically took off work and boarded my dogs that day to have them come service my house. They roped me into a monthly contract that I was unaware of. When I tried to call and cancel after continuously being charged monthly - they wouldn't cancel it. read more

Great job. Haven't seen any ants or bugs in my house since yall started back in February.

James was awesome ! Very respectful of time and my home , extremely thorough, good small talk, informative and gave great tips ! I would hope to have him as my technician again! read more

Berrett Pest Control service is great. The technicians and staff are great!

Scheduled a termite inspection for my pier and beam house. The technician (Jesse) arrived on time and was a nice enough guy -- BUT he did not even attempt to enter the crawlspace (contrary to his post visit "service completed" notes in which he says "I attempted to crawl the crawl space but was not able to access all the way back"). He laid on the ground on his stomach, looking into the crawlspace from the exterior perimeter of the house, and shined his weak iPhone light into the crawlspace for a minute before telling me he didn't have his crawl suit with him, didn't have a light with him (other than the weak light on his iPhone), wouldn't be able to enter the crawlspace. He offered to walk around the outside perimeter of the house to look for signs of termites, but I told him not to bother -- as it's impossible to inspect for termites without entering the crawlspace and looking at the beams throughout. Before leaving he said he'd have "Evan" come out the following afternoon and do the inspection -- because Evan would be able to enter the crawlspace and do a proper inspection. But no sign of Evan today and when I called the office to see if anyone was scheduled to come out today, they said nobody is scheduled to come out and there is nobody except Jesse that services this area. They offered to send Jesse back out again, but what's the point? Total waste of time; the incompetence and dishonesty are very disappointing. (I also should add that I have been in the crawlspace myself recently and there is definitely sufficient space for Jesse to be able to access the crawlspace and do a proper inspection. He just wasn't prepared (no crawl suit, no light) and didn't want to do so.) read more

Joel was very thorough with the treatment around our house. I appreciate the detailed service notes and attention to detail to ensure we're receiving great service and a pleasant experience with less insects around our home. Thank you!! read more

Chris was the most knowledgeable pest control technician I have ever encountered. Usually people this smart can be condescending, but not Chris. He was incredibly nice, explained everything clearly, offered options, and made me feel empowered to make the best decision I could for my family and my wallet. And he even taught me some things about science that's not related to bugs! :) read more

Frank was very helpful and clearly explained all of the options for treatment inside and out.

We contracted with Berrett when we purchased our new house since the previous owners had used them and we wanted to avoid an initial start up cost. The sales agent agreed to this, but I.......rookie mistake........failed to get that in writing. When it came time to cancel service, we were advised that we would have a penalty for not completing the length of service guaranteed for the discount applied at activation. Apparently, the sales agent had, in fact, charged us the initial fee, but applied a discount contingent of a certain length of service to negate it and failed to advise us of this. The customer service team at Berrett submitted a research claim on that initial call since all of their calls are recorded - brilliant! They were able to confirm the misinformation given to me and waive the cancel charge accordingly. They did all of this within the span of an afternoon. We very much appreciate this level of service and consideration, even when a client is leaving. We'll definitely keep Berrett in mind for future service needs. read more

This company is fantastic, I got 3 quotes, this one is by far the best!! Chris the salesman was awesome and the tech/service man Roderick is the best, talk about customer service,.... he is wonderful and courteous and very thorough!! I highly recommend this company! read more

Once again, he was incredible! So patient as I made my way through the traffic to get home! He is very thorough in what he does, and I am confident that this treatment should do it for a while! Thanks so much Frank! See ya next time! read more

Always professional on time and get the job done and quick to come for extra services if needed.

They are great used them for 5 years reasonably priced and always dependable. They will come back in between regular service which I appreciate at no extra charge. Always for the wasps in the spring and summer. read more

I couldn't have had better service than what I received from Chris and Kris. I'm a young woman who is relatively new to Texas and would not have liked to be experiencing anything living in my apartment besides myself. Both of these gentlemen arrived on time, did a thorough inspection of my apartment, never found anything THANK GOODNESS, but also informed me of what the conversation would look like if they did find something and how I could avoid that. I truly am grateful for them. If I'm ever need of your services again, I will absolutely request them. read more

I was initially impressed with their knowledge about pests and their treatment. I have a strong feeling that I can trust this company.

Wow - Pedro is AMAZING! Talk about a thorough job performed and level of professionalism. I want him to come to my property every time. I thought the last guy I had was good, but Pedro is clearly one who enjoys his job, performs service to full extent and said "Don't worry, we will get rid of these bugs for you this time." Even my neighbor mentioned what a complete job he did and asked his name for future visits as well. He did a cobweb removal, took down wasp nests that have been there prior to my last quarterly visit and took more time at my home and I could see the spray happening. Please schedule Pedro on my next visit! read more

Terrible experience. Poorest communication I've ever had with a business. I don't blame the technicians- they were both very nice, but the business operations are a mess. Multiple texts, emails and calls with incorrect messages about the status of our appointment. The first technician didn't arrive with the right equipment (or at the scheduled time, for that matter) and completed 40% of the job. We were told we would get a discount due to the inconvenience and then ended up being over charged. read more

They were great, came out for free inspection and it was free. thanks

The technician Roderick called when he was close. He arrived wearing his mask. He informed me of the touch up service if necessary. He was very friendly and professional. read more

I used Berrett Pest Control for several years and I highly recommend them. Their technicians are well trained, meticulous and always prompt. They strive to eliminate any bugs that you describe to them. Their appointment and billing procedure is fast and easy and their notification of upcoming exterminations is always welcomed. Get on a quarterly program and you'll never have to worry about creepy varmints again. read more

Kris provided information and knowledge in regards to our concerns. Very nice, thorough and professional.

We selected Berrett from a Groupon deal and for the good reviews. We had noticed some increased insect activity in our place, particularly a few roaches. When I called to schedule our service, the salesperson warned me that, depending on the type of roach we're seeing, the regular inside/outside treatment may not fix the problem. I went ahead and scheduled the service, since it had been over a year since we had professional insect treatment. Our service guy, Gary, was great. He called about 30 minutes before the 2 hour window, asking if he could come sooner, since he was ahead of schedule. He was friendly and informative when I had questions about the types of pests we've noticed. When I described where we'd seen the few roaches (near back door and bathroom), and how most were dead or almost dead when we found them, he said they're probably tree roaches coming in desperate for water, and the treatment he was doing would most likely take care of them. He made sure we knew not to let the dog out in the yard for a few hours so she wouldn't be exposed to the stronger outside spray. He made sure to not spray the vegetable garden with pesticide as well, and he noticed a part of an old AC pipe (from a previous AC unit), and treated it as a possible entry point for pests. He also gave great advice for dealing with fire ants in the vegetable garden. read more

I was quoted $150 for flea treatment in a 700sq foot empty rental house. We don't have fleas but have to spray upon move out because that's what is in our contract. First off, the gentleman who works for Berrett came an hour early. We no longer live there and have jobs so that was very inconvenient. Secondly, he wanted to charge us $200 when he got there. Which we said absolutely not. So he called the office to discuss what could be done. They had us on hold for an HOUR! Mind you the air conditioning wasn't working in this house and it's 107 degrees out and we have jobs to get back to. When the office finally bothered to answer the phone they agreed to the $150. Finally everything is said and done. We wanted to pay the gentleman which he didn't have clearance to do for some reason. And they ended up charging us the $200 anyway. So the gentleman called the office again. They put us on hold for another hour!!!!!! When they finally talked to us they said they would refund the $50 which I have yet to see. A job that should have taken 30min turned into hours. It has cost me way more than $200 dollars to deal with this company. They need to treat their customers and employees better. Update: September 7th still no refund read more

Devin, the Barrett technician was both professional and friendly. He treated the inside of our house and also around the foundation. His post treatment directions were thorough. read more

Tech came out to exterminate stuff used did not kill bugs at all. They sent the tech out again same thing bugs still the same. Called another company out they took care of the problem in one visit. read more

Don't look elsewhere, these guys are the best. The Quarterly plan was the most affordable and effective plan we found and we have been using them for years now. The technicians are always wonderful and informative. I really appreciate everything they have done for us over the years. read more

Super friendly and professional starting with the appointment setter. She explained services and set up a time that worked for me. I like receiving a txt reminder who will be there and at what time. I am very happy with the service. read more

On time, very thorough and the nicest technician. Highly recommend. Pricing is very fair.

Professional, timely, courteous, friendly, and informative: it's the same everytime.

We've had mixed experiences with other technicians, but our recent and first visit by Kenny was great. I've been a customer with Barrett for years but Kenny was by far the best technician. He was friendly, on time, and knowledgeable. He genuinely cared about helping us rid the house of pests. We've been seeing giant roaches inside the house constantly for months, and it was driving us crazy. However, Kenny took the time to thoroughly inspect, treat, and point out spots that the pests may have been coming in from, many of which other technicians who serviced our house prior did not notice. He went above and beyond, and we appreciate it. I hope to see future technicians following in his professionalism. 4 stars for the business, 5 stars for Kenny. read more