**review updated from 1 star to 3. Since Jessica did contact me back to address my concerns, hope they make some changes... I still stand by my review and you should shop around. Summary: Save your self the time and shop somewhere else... I contacted Berts about a deal I was getting on a 2016 triumph scrambler. I asked if they are competitive with other local dealers. They gave me the old "come on down ,we can make deals happen for serious buyers" I was very specific with the deal I was offered at Southern California Motorcycles and I offered all my personal info ,so they knew I was ready to buy. My sales guy was nice and informative. I spent over one hr waiting for finance to come back with an offer. They came in 3K HIGHER then the deal I had showed them. I quickly declined . The manager came out to ask what it would take to buy the bike, I replied "beat the deal I am getting at brea" This is where this dealership lost points. The "Manager " loudly told me that " He now held my approval with the bank! and that he could only give me that rate..." Really?? I don't know what the POINT was about that childish outburst, but I mentally checked out there. Don't go to a dealership threatens to keep approvals to make you take a higher cost. At the end they wasted my time and cost me a credit inquiry , when they could have told me upfront they could not match Southern California Motorcycles advertised price . Matching a price has nothing to do with running credit and threating to keep a bank approvals is just SHADY. I will never buy at berts again ( I bought a R1 in 2007). Thank you Southern California Motorcycles, for being upfront and honoring your price ,with no shady business read more

Vince was extremely helpful and beat my local dealer ship by $1000 for the exact same quad. Not sure why anyone would buy from Ken & Joe's in Santa Clarita. Berts is the best! We will be back!! read more

Came a second time for helmets and got excellent service by Cynthia after the owner Lisa reached out to me for a misunderstanding on my first purchase. Their variety is amazing. I would come back for future purchases. You can find anything you need here for riding. After all very satisfied with customer service i received and the price i paid. read more

I attempted to get availability for a 2017 Kawasaki Mule FXT EPS of which a female sales person couldn't even access a computer database which a large dealership should have to easily provide stock availability on this or any other unit. The sales person even had the guts to tell me that right at 10:03 a.m. when I called they were so busy with customers that my request could take up to 10 minutes "WTF"!!!!!!! (the store opens st 10:00 a.m.) So I hung up!!!! Prior to calling Burt's I called 2 other dealers closer to my home Thousand Oaks Motorsports and Cal Coast in Ventura. Both were exceptional in providing me with availability of my request in a timely manner for the Kawasaki Mule FXT EPS. I can assure the readers that it will be a toss up which one of the better 2 dealers I will purchase the Mule from. It will most definitely "NOT" ever be Burt's!!!!! read more

Apollo was super helpful! As first time buyers, he was able to give us a good deal. Super satisfied with the service. Would definitely be coming back to him regarding any questions in the future. ^_^ read more

Decided to go to Berts mega mall to check out some bike deals with my pops. Luckily I saw the bike that I wanted and if it wasn't with Ray Rays awesome customer service I wouldn't be home and riding my new Yamaha 600cc yz6r. He definitely gave me everything in his power to help me get approved and gave me a great deal for the bike I wanted!! I definitely would refer him again when looking for a bike! He will hook you up!!! I love Bert's Mega Mall it's like a toy store for adults lol. read more

Well I have to tell you, I actually had a good time dealing with this group. Blake, Giovani ( War Hero - Purple Heart recipient ) Kevin and of course Ron, the owner himself. Look, a place this big has to make a profit and I am fine with all of that! " I have a right to make a profit " a friend of mine who owns Keyes Automotive told me one time and he is right. Berts was great, tons of inventory and Ron even went and found me a particular unit I really wanted and that no one had, he found it and now I have it! And folks remember, this is how all these people make a living! We were happy, got what we wanted and at a price we felt comfortable with, GREAT SHOPPING EXPERIENCE! We purchased 3, 2 ATVs and a Rock Climber and had a great time, got the extended warranties and all went as smooth as silk. The place is clean, the coffee is good and these guys actually answer the phones themselves!!!! Even the drive was not bad as they are right off the 210 freeway! Would not think twice of going back to buy some more toys! Thank you Ron, and the entire crew for a great experience! John J. Nazarian read more

I purchased a 2017 Yamaha 242X Boat, and transported the boat all the way to Canada and the minute I put the boat in the water did not work adequately, Berts staff was not returning my calls, finally a rep called me to assist me with all the issues and he was not able to help me with all the error codes the boat had I had to bring back the boat several times in order to fix all the issues. I'm very disappointed and regret purchasing such an expensive boat that did not work, the one thing I wanted is to enjoy on this boat was to "Wake surf" as advertised on the brochure, and I was not able to do!!!! " Berts still assured me that the boat was able to wake surf!" So I hired a expert wake surfer to show me how to operate the boat so I can wake surf! After taking the boat to the Lake with a professional Wake Surfer, this is the report written by a professional: Dear Mr. Delozier: The following combines both my report and Kaesen's report regarding the wake surf evaluation of your Yamaha 242X vessel performed September 22, 2017 on Lake Elsinore in Southern California. Five adult males, including Kaesen Suyderhoud, the wake surf rider and I, went out on the vessel. Kaesen is a 29 year old professional wake boarder and both a very experienced boat wake and ocean wave surfer. I have some boat wake surfing experience first riding in 1964 on a long board behind a Ski Nautique. I have also driven for wake surfing numerous times over the subsequent years. Since Kaesen is left foot forward he planned to ride on the port side wake. He thus had the boat fill up both the center and port ballast tanks first. After riding the boat weighted like that, he then rode with all three ballast tanks full. He ended up finishing his set riding with just the starboard and center ballast tanks full. In order to get up to the selected speed on 11 mph (we could only attain 8 mph) we had to place two adults in the bow area so the boat would come up on plane. Once on plane and up to the set speed they could move back to the main area near the helm. On our second attempt, Kaesen started out right behind the boat with the Byerly Buzz board under his feet. A wake surf rope is shortened so that the rider is only about ten feet behind the tow boat's transom. The jet blast and turbulent moving water swept the board away from and violently knocking him back and under the water where he became disoriented, got water in his eyes and even swallowed some water. Fortunately he was wearing a Coast Guard approved life jacket which directed him back up to the surface. After that non pleasant experience we took off with him off to the port side rather than straight behind the boat. He found the best surf wake was with only the center and opposite side tank from the wake he was riding on full. This was backwards to his entire previous wake surfing experience where you normally ride the wake on the side of the boat that is weighted down. No matter what we did with balancing the boat he found that the wave created by the Yamaha 242X was very much sub standard to all of the many boats he had previously experienced riding behind. The "sweet spot" where he could ride at all was extremely small. If he let himself go just slightly higher up the crest of the wake he would instantly loose the push from behind. He found himself having to constantly pump his board back and forth in order to keep speed on the wave. Unfortunately even that couldn't help him surf the wave for any appreciable length of time. A lesser experienced rider, in his opinion, would not have much of a chance riding this wave. Both Kaesen and I determined that it was likely due to the lack of wake size and the backwards water flow coming out of the duel jet's nozzles that adversely affected the forward push of the wave, especially near the surface where the wave crests. We observed that no change in wake shape or size could fix that specific problem. Jet drives eject more water backwards near the surface than prop driven boats, which do not experience this loss of wake push. With the dangers involved on the close starts behind the boat, the inability for it to reach planning speed when set for wake surfing speed, and with the small wake and backwards water flow near the crest of the wake stopping its forward push, we have both come to the conclusion that the Yamaha 242X is inadequate for wake surfing and should not be marketed for that purpose. Sincerely, Mike Suyderhoud read more

Last week my husband and I went into Bert's to browse and we ended up getting a tremendous deal on a Triumph while being treated with top notch customer service. Like any large purchase it takes time; choosing, financing and checking out. The time spent during those time periods can be boring and long but everyone is so nice and welcoming it's worth the wait. Thanks to Jacob and Justin we enjoyed our experience so much we went back today to get me a starter motorcycle! The experience today was even better as everyone asked my husband how he was enjoying his bike and again were very friendly and supportive of me buying my first one. Special thanks to Jacob for helping us again, Steve for doing an incredible job on financing and Christian for helping us check out with my new bike! We will definitely be back again once I outgrow my starter read more

Last week my family and I came to purchase two Can-ams. We had a big camping trip planned and were so excited to use them. Well when we came to pick them up, the Can-ams were not cleaned, they even had bird poop on the seats. When i let an employee know, they did nothing. Both gas tanks were also empty, which is surprising they wouldn't offer to clean or have courtesy gas. Once we were at our camping trip, we realized they did not program one of the keys, which ruined our camping trip and my sons 21st birthday. We had to take a day off work to drive over two hours away in traffic to get the key programmed. I asked to speak to the manager, as I was hoping there was something they could do after this awful experience. We were sat to wait for an hour to speak to this manager. After they paged him a few times he did not answer, they called him and he finally came out. Lucky the manager said he was going to make it up to us, but quickly left us again and made us sit there for another hour. At that point we had wasted so much of our time, we decided to leave. It is so incredibly sad to see a business so interested in only lining their pockets, once the sale was made, they didn't care about the product they promised or their customer service. I recommend you find another place that will not treat their customers this awful. So disappointed! read more

I own a beautiful pristine 1993 Goldwing with only 40k miles. I called Bert's to get some tires mounted and balanced and they did they won't work on bikes more than 10 years old. Ridiculous. They don't have a problem selling a 10 year old bike but they won't work on one. I bought 2 brand new bikes from these clowns and they won't even service my Goldwing. Don't support bike dealers that have this policy. Don't buy anything from them. They won't service what they sell if it's 10 years old. read more

Larry Garcia did an excellent job helping me pick a youth motorcycle for my son. He reviewed all the aspects and helped me with every aspect of the purchase. I felt the service was great and the price was fair. I will definitely be a return customer. read more

Came in to purchase a bike walked out with nothing. Reason being is that they don't negotiate with you it's there price or bye bye 8,500 bike wanted to get me for 16,000 at the end with 266 for 60 months bro it's not a 20,000 car it's a 8,500 bike they think there's not other places around but reality check don't get robbed by these people del amo Motorsport good price good bike and bigger and better then Berts. read more

Just want to start off with the staff sales and parts department were awesome with helping me with my first rzr they helped with every step of the way with no pressure it was fast great deal and they had all the parts in stock that I wanted to purchase. I would definitely recommend anybody there. Thanks again ! Thank you Bobby. Danny, and John Heaton you guys were great !! read more

Well where do I begin. This is a prime example of a pot lot for motorcycles and ATVs....Slick and non transparent business practices. I wouldn't be surprised if you had a trade in that they would hide the keys till you made a decision to buy. I'll I wanted was an itemized price as to what I was paying for and they couldn't even do that. They just want to get you in the store and try to high pressure you into buying. I agree with other reviewers Kasper is exactly what they wrote. Rude and treats you like your uneducated..hope this helps you not to buy from this establishment... read more

Truly disappointed. I was robbed for the $2000 down payment I placed for a new R6. I learned a lot after my first motorcycle purchase. Never again from this place. Then paid over $400 to have it serviced. I expected a wash for that price. I hope they actually pay their techs but after all that, I highly doubt it. read more

I bought a 2019 212x and I love it! Ron and his Team ensures I was well taken care. Victor was great! I got a great deal. Best part was when I brought the boat home I notice a latch was broken, Victor took care of the problem. Top notch service and I will definitely be getting my next toy here! Thank you read more

Want to give a shout out to Giovanni Perez at Berts mega mall for his excellent service. He worked really hard to get me on my Kymco scooter for the price I could afford and made sure I was taken care of. I would 100% recommend him to anyone who is looking to buy a toy!!!! Go ask for Giovanni!!!! read more

A sales manager here tried to screw me $2-3k above the MSRP back in July for an R3. He even had the balls to lie and tell me that all the bikes come shipped in tiny pieces and they had to charge more because the technicians had to assemble them, what a joke lol. read more

These guys rock! Jared was very informative, helpful, and most of all patient. The selection at Bert's is unsurpassed and it seems like they have everything you would want in the motorsports game. I met the owner and he is a great guy and made you feel like family. Prices were aggressive and it seem they were eager to make a deal work for you. Great job guys! read more

I have been a loyal customer for berts sinse 2000 my las bike I bought in 2017 was a ttr 125 the bike was new and iy dint work after 6 months i had time to take it back they said it needed a carburetor cleaning they ended up needing a new pilot jet this bike is new and never been riging. They suck never going back or all my riding friends and family that I brought there. Also none ever cared to help or call back when they said they would. Thanks for nothing sales and service management. How do u know u weren't even there lair. read more

Parts people seemed non existence, Parts staffed walked past me and never once bother to ask if i needed help, maybe because I am girl?. I will spend my money for my sxs else where. I can see why my friend was picking up his sxs to take it else where to get serviced. read more

I read the one star reviews on Bert's Mega Mall about their sales tactics of not giving prices and just trying to get you down there to run your credit so they can maximize their profits. So I decided to get a price quote at Mountain which they did with no problem then I called Bert's and they took 5 hours of giving me the runaround and tried to delay and just get me in so they could run my credit, all I wanted was a price out the door!!, oh yeah they also had an ad on the internet for a turbo razor side by side for $17,459 which they wouldn't honor salesmen was acting oblivious to it when that's his job to know everything there is about the product he selling. At the end of the day when salesman's are displaying that type of behavior it's because their managers and desk are a bunch of scumbags!! read more

Huge shout out to Elvis for helping me out and booking it up! Thank you for trusting in me and believing in me when i didn't think I'd get approved. Very nice guy, down to earth and very helping. From when i walked in to when i left without a motorcycle he was still nice. Went back the next day and ended up buying it! The world needs more salesmen like him. Outgoing, chill and adventurous! Elvis, once again thanks for taking care of my girlfriend and i! I will be back soon for my rzr or can am!!! read more

Brought in my Yamaha scooter for a factory recall on fuel pump. Took 2 weeks to get part then 2 weeks after that for an appointment and another 3 days to put part in. They jack you around and service guy Jordan has a self righteous attitude. Take you business elsewhere this place is so big it doesn't value its individual customers. read more

Great show room floor but everything is overpriced...even their red tag zone used bikes...my cousin bought a used 2006 Suzuki LT 400 only to have the clutch and oil pump go out on him the very first time out...cost $2k to repair...stay away from this place unless you like throwing away money... they also charge a 5k freight and assembly fee on their RZR 1000... make sure you read the fine print when doing your paper work read more

I had great experience in this mall. First of all, a salesman Gyade helped us to find the best deal with what we want and excellent customer service.also his manager Max gave us with the best price. We appreciate and thanks a-lot to sean dalrymple who was patiently and friendly to teach me how to use the motorcycle. Gyade and Sean answered all the questions i had. I definitely recommend to shop in this store. Look for Gyade or Sean. read more

Bert's Mega Mall has alot of motorcycles to offer but don't buy one from them. Their prices are way too high for new and used. They tack on 3-4 thousand on top of retail pricing for a new bike. I bought a used 2008 Yamaha FZ1 from Bert's. I asked if the 16,000 mile service had been done through Daryl Erbe. He asked service and replied that all necessary service had been done and that the bike didn't need another service for 10,000 miles. That being said, I purchased the bike and traded mine in which was in immaculate condition. I found later that the front tire was mis shapen and was the original tire from 2008. I asked Daryl about the tire and that it was not holding air pressure and he recommended replacing it. I paid for a new tire and had Bert's service replace it. I asked them to check the valve stem to see if it needed to be replaced. They said no. Two days later the tire had lost 5 lbs pressure and I asked them to take the bike and check the problem. They took the bike and said they tested it for 4 days but could not find a leak, even after putting in a tank of water. I asked them how they could explain the loss of pressure. They said it must be my gauge. I didn't believe that but had them deliver the bike since they threatened me with storage fees of $10 per day. Ten days later the tire continued to lose air pressure by 8 lbs. I contacted Daryl Erbe to let him know and that there was a strong gas smell when parked in my garage. There was no response. I took my bike to Yamaha of Cucamonga where they found a leak in the valve stem and said the smell was because of it being sold in another state where they didnt have the same requirements of the charcoal canister, but it was still safe. I had to pay 170 for a new tire that Bert's should have replaced, a 90 diagnostic fee and a 50 labor fee to fix a valve stem. Do not buy or get your bike serviced at Bert's. Go to John Burr or Corona Motorsports. read more

Every Body At Bert's Mega Mall Are So Helpful And Friendly...Niles Grant And Greg Wood Are The Best...My Bike Was Repaired Sooner Then Expected...This Is My Second Bike I Have Got From Them... Thank You Timothy M. Gonzalez read more

Had a tough start w these guys but they managed to fix their errors and give me a great Experience at the end. Thank you Berts! Steve, Max, and Brian! I'll be back soon! read more

It's BIGGGGGGG....like a Mega Mall.....oh...that's why it's called....never mind. Great place to go to try everything even if you're not going to buy because you want to go home and research and compare on other sites, etc....at least you know how exactly everything looks and fits while wearing clothing or sitting on top of a bike before purchasing online before or after your visit. By the way....I never bought anything there....it was just too overwhelming....it was like being lost in Cool Santa's workshop and my eyes just glazed over and I realized I couldn't afford to go down that route:) So I got a few jacket sizes and went online to look later.... read more

Bought a new orange Yamaha YXZ on Nov. 10. Completed purchase on a Thursday night-signed purchase agreement and loan docs. Took 3+ hours. Was told pick up tomorrow. Received a text Friday morning at 10am from Gerardo to pick up at 6p. Then received a call hours later from Marco at 1:30p that they made a mistake and sold me a Yamaha that was ALREADY SOLD on Tuesday and not in their warehouse anymore. Then why did Gerardo text me at 10am that we could pick up at 6p? Marco said they didn't have another orange one. Offered me a blue or yellow one for more money! Ended up settling on the blue one. Although they were apologetic and friendly, won't ever go there again. They don't have their act together after how many years of business. On both nights we purchased and signed loan docs, we dealt with at least 5 different people all night vs. one. read more

@Ron Honesty I can see you clean up the negative comments on yelp. Personally there's nothing Bert's can do for me. It happened once, and they tried it a second time (it appears it's happening to others also). I just purchased my motorcycle, and picked up a newer bike with less miles on it for $1,200 dollars less. I just HOPE everyone will read this and go somewhere else. read more

This is the best place u can purchase any water craft ... they have the best ,helpful people and honest ... Kevin the sale director is very helpful. He has a answer to all your question ...he help me out drive out with 2 19 sparks amazing toys for the summer with no problem he made my visit to Bert one of the best ... highly recommend this place ... forsure returning back to this place in the future read more

Got a bad deal do your homework. these people will take advantage of you. they don't have your best interest in mind. Bought a 2016 ninja 300 I financed it and got a raw deal. read more

Background: My experience starting with a search online for boat prices both on boat trader and on Yamaha dealer sites. I went to my local dealer in Irvine with intent on buying a boat. When I walked in I was greeted and spoke with the sales man. I told him the boat I wanted and he came back with a price. On a boat with an MSRP of $27,000 they quoted me $37,000 out the door. Politely I left their showroom and called around to a dealer in Temecula whom didn't have the boat and Berts Mega Mall. Within 10 minutes and with a little haggling I got the boat for $7,000 less than the dealer in Irvine. Experience: After ironing out the details over the phone I drove to Bert Mega Mall. Upon making the U-turn and driving into the parking lot its evident that this place used to be a Costco or Wallmart prior to becoming a toy store, this place is HUGE. They have really nailed the experience you want to feel when you are just about to purchase a new toy, the place is exciting and everyone is soooo friendly. They are there to answer your questions and don't pester you as to whether you'd like to buy or not. Seems like everyone who works there was cleaning the bikes because everything there shines. Everyone there is willing to help you find who and what you need without making you feel like you are wasting their time. The guy cleaning the bikes asks if I needed any help and I asked for Lucas and instead of telling me to go to the back he walks over to the intercom and pages him giving the salesman my exact whereabouts. Then comes Lucas (like the race oil), this guy is happy and police. He is a gentleman and knows how to give customer service. Once we got the personal info out of the way he took me to look at the boat while the finance guy was getting ready, Then we took care of the finance paperwork and then off to get a free shirt, a free vacation and then speak with the guy who gives you a thorough tour of your new toy. This guy ran through everything and was very informative. Conclusion: I made my initial decision to visit Berts ONLY based on price. Despite being over 1.5 hours from my house I can assure you there is no way I would go anywhere else. These guys are all fans of the toys they are selling and they wouldn't be there unless they liked what they were doing. You don't feel as though you are getting some lame sales guy who just wants to make a sale or move to the next guy to come through the front door. Thanks for making the experience pleasant! read more

I had a really great experience buying my slingshot from Larry Garcia. Great selection of vehicles, I would definitely recommend. Ask for Larry, he takes his time to make sure your comfortable with your deal. read more

This is my first time buying a scooter and my experience at this dealer sucks. I think got rip off badly. At first I talk to one of the sales name Mark. He is nice guy and not pushy. So I decide to see if I qualify for finance a 2013 Kymco Like 200i that they had for sale for $2,199. I gave them my driver license and credit card. Then this Asian bald head guy name Maxx, he is the sales manager. He said I have good credit score and he never seem this good credit score blah blah.... Maxx told me the price is $3,300 with $400 down payment. It will be $2,900 and I can pay it in 60 months with $69 a month. At first I still want to think about it and I want my driver license and credit card back. Maxx said he will go get it but he never get my stuff back to me. I ask him twice and all he did was walk away and come back and said help me out and get this scooter. Which I feel pressure. Maxx keep giving me pressure and I end up agree to buy the scooter. So I talk to Bruno the financing guy. He show me different price on the paper. It show $3,341 but that is after $400 down payment. That mean my out the door price is $3,741. And I have to pay it off in 48 months with $82 a month. I also don't want to add extended warranty but he keep explain it to me I need that warranty. He said I can cancel it anytime. Feel very pushy. I was stupid and I never purchase anything big item before. I did not read my paper clearly. I learn my lesson. Never buy from them again. Also, after they deliver my scooter and they did not give me a owner's manual. They said they will send me the manual but I'm still waiting. The is the worst dealer ever in my opinion. read more

When it comes to cruiser riding gear, unfortunately they almost have nothing. Everything is geared towards all other riding styles. Place was well kept and the staff were friendly. Pretty decent selection of gear, just nothing to offer for cruiser riders though. read more

A never ending disappointment!!!!! If you purchase a boat at Berts make sure you get boatside assistance and get ready for the ride of shame to the docks. My family purchased a used Yahama AR 230 in 2012 with extended warranty. The first summer we took the boat out it was overheating. One or both motors would shut down in the middle of the lake or river. We took the boat back to Berts to have them fix the problem. Her were all the excuses we received in the matter of 2012 to present. Just needed a tune up. We paid for that. $$$ Then it was the thermostat. We paid for that. $$$ Then it was exhaust manifold. We paid for that. Somewhere around $1,000 We paid for them to lake test. So we wouldn't spend our money and time trying to vacation only to be stranded in the middle of the lake. They said the boat ran perfectly. They also stated it had a piece of bark that they got out. The first hour out on the water my family was strained. By this time the three year extended warranty was up. Last and final time we dropped off the boat due to the same exact reason we had the first summer. The case and the valves need to be replaced. This would of been included in the warranty but since the warranty is expired all the sudden it's the motor. They want to charge 6,600. On top of this we had taken the boat to other mechanics and to no avail the boat never ran properly. If only the lemon law could apply. My family has several off road vehicles and spent lots of money with Berts over the years. We of course will take our business elsewhere. Needless to say this has been the worse experience and waste of time with never ending trips back and forth to Berts trying to get the boat running. It's been a nightmare. So it's time to cut our losses and upgrade to a better boat and company. read more