I moved to the area recently and Ive been looking for places to get some services done like a wax…read more I called and the front desk let me know the wax lady was busy doing lashes and I would have to wait an hour or more. So I went home to take care of some things and waited for their call. They called me to come in and I basically said I'll have to get ready to step out since I was in the middle of applying a mask so give me a few minutes. I get there and what I walked into was an unfriendly welcoming from the nail techs, no greeting, no smile, just side eyes as if I was not the type of customer they wanted there. I dont know if its cause I had a hair cap on for my hair mask or because I was the only afro-latina in there. Even the customers were stand offish mind you thats not even the most aesthetic spa in the area. Zen Shu is and they weren't like this not even close. I told them what I was there for and I was told the lady left? 2x. Like what do you mean I spoke to you guys 20 minutes ago and you told me to come in. Then the lady from the front finally comes out says the girl "went to the store", that I will have to wait. Then proceeds to ask if I want to wait???? UH yess! I waited an hour for you to finish a service and I came outside like this, OF COURSE! You would think thats common sense. But no it's because the wax lady which apparently is the only one that does waxes there probably went home. Thats the only reason I can think of. So I waited maybe 5-8 minutes until I left and took my money to Beauty Spa, which is what I should've done in the first place. They were very attentive once I walked in, immediately stopped what they were doing and took care of me. I'm very disappointed in the latin community here, I worked in hospitality/customer service before so I understand the work behind it. But I was certainly not expecting this treatment after being called to come in. I absolutely hate wasting my time and today was a long list of to dos before I travel. They need to improve on their customer service as a whole. I would not be recommending my family or friends here at all. Theres so much better though you might spend a bit more, but care, hospitality and TIME is high on my list.

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing…read morespecific people weren't coming in to keep the business.

I hav been coming here for over 10 years and I normally don't do review as but I figured I need to…read moredo my due diligence to a place I've been going to so long. This place is amazing to say the least. I have been to some of the top so called best massage places in the world for so much money and nothing tops my massage here. I'll go on vacation get a massage and when I get back I instantly come pay them a visit! It's not fancy but you won't be disappointed. Some people complain about the owner but honestly he's just a tough old school man , like my father and does his best to accommodate everyone and only wants the ladies to get the tip they deserve which I see nothing wrong with that as they are providing a service that is exhausting on the hands and body. He's actually very nice, just don't expect a full conversation. Hope this helped . Enjoy !

Yikes, I'd stay away. There are plenty of other basic foot and back rub places…read more The male manager is so rude and dismissive it makes the entire experience uncomfortable.

Amzing massage. My masseuse was so empathetic and patient. I was getting really hot and she changed…read moremy sheet to a cool sheet and got me water and waited a moment for me to get my composure back I love this place and highly recommend it not to mention the foot massage was amazing..i even fell asleep..lol

Went for a massage 5 months pregnant. I was given a gift card which I didnt know had an expiration…read moredate and was expired. The gift card was for 100$. They refused to accept the gift card. I am 5 months pregnant and (still) in very achy. I needed my back, traps and neck cared for. I explained I preferred a deep massage, which was a rub. I asked several times for the massuse to push harder or apply more pressure but i dont think she understood. Luckily someone came in and assisted which made the experience more enjoyable. I was placed on the wall where people were constantly coming in and out the door kept opening water was running and then shutting (it was quite noisy). I wont be returning.

Giving it a 2 because the massage was good but I tried to use a gift certificate and apparently it…read morewas expired by either 2 or 4 years (I didn't see the date but he said that when I went to pay). He only honored half of the amount. I wasn't sure of NY law but I was pretty sure businesses are supposed to honor expired gift certificates. I didn't want to cause a scene so I paid the other half and left. Researched it when I got in the car and NY law requires a 9-year validity for gift certificates. I called back and he just kept saying it expired and they just follow the rules. It wasn't worth it to get into it with him so I just told him he shouldn't be doing that. He thanked me for telling him but never offered to honor the other half of the certificate.

I went in for a relaxing experience, the person giving me my massage kept answering the phone and…read moregot up to help a walk-in that wanted a gift certificate. At the end of the very average massage, I was told a minimum of 20% tip was required. This was a minimum of 20% on the service amount AND the tax paid for the cost of the service. When I said this is not posted, I was the told..."I did a very good job for you, you pay me more now"... then my receipt was put back in front of me, he then points it telling me I had to change the tip I'd already added...when I didn't add what he felt was enough, I was told to either Venmo him or bring more money later. At this point I felt unsafe and agreed to bring more later just so I could exit the store without his continued harassment. His demanded amount was ABOVE 20%. What I tipped him was 16% and this was above what his average service with multiple interruptions within the service, bullying harassment and demands for a "minimum tip" AFTER the service was provided deserved. It's unfortunate that this is what this establishment deems, "good business practices".

This spa is lovely. I called for a same day appointment for two people and they were able to…read moreaccommodate us without issue. However if you have a preference for a male or female masseuse, make sure to double check in advance, as they may not have availability. I got a 60 minute deep tissue massage with a ten minute foot massage add on. The massage was intense at times, as the masseuse used a lot of pressure. I felt a bit sore afterwards, but hopefully it's a sign of tension relieved. The deep tissue massage included a hot stone treatment, which was nice, but the stones were initially a bit too hot. They also do a face and neck massage. The treatment areas are separated by curtains so you can hear the people next to you, but they play soothing music and it didn't feel noisy. Prices are very affordable and they accept credit cards for the balance and tip. They also take cards over the phone, if you're buying a treatment as a gift.

Ok so make your appt with coo coo Michelle at this location then you walk a few stores down to the…read morepizza & ristorante and you will have the most amazing day! Last min whim w. The BFF decided to get massages and food and relax on a gorgeous Sunday! I was worked on by Tony and Michelle. Tony did my massage and Michelle did my stretching. It was a wonderful experience! The prices were great given the location but over all you will come out feeling like a new person. We received complimentary waters and hand sanitizers after the massage and it was just a great experience overall, will definitely be back!

Jayne is wonderful. My husband first went to see her for foot pain. She was able to help him…read moretremendously. He then suggested I visit Jayne to see if she could help with my headaches. Indeed her knowledge of where tension is carried in the muscles is formidable, I am really amazed at how an hour with her is more effective than a week of pain killer! We are now "regulars" -- and couldn't recommend her more highly. Yes, it is relaxing, zen, super spotless and all the rest but more than that it is preventative and holistic an approach to pain and (let's face it) real life management. Jayne is really a soft spoken and knowledgeable gem of massage therapy!

Jayne Luccarelli is an outstanding and exceptional massage practitioner. She is treating me for a…read morechronic 2-year problem with my hips, legs, and Achilles. I have been unable to resolve the issues with 3 other therapists. Jayne is exceptional because of her personality, approach, intellect, and talent. 1) Jayne is enthusiastic and happy. She greets you with a smile and she is curious about what brings you to her. 2) When you discuss your problems, Jayne listens. We discuss how the conditions evolve and she reconsiders her approach week-to-week, articulating her thoughts before she starts. Other massage therapists were approaching my body with the same treatment, like a routine. 3) I like to know the body so I go to the sessions with some knowledge and questions. Jayne is great to talk with to learn what she knows. 4) My body responds best to deep tissue work, and Jayne seriously delivers deep tissue application. After each and every session I leave feeling we have made an improvement. My goal was to restore my hips and legs back to a fluid and flexible feeling so I could return to a weekly 5 mile run. For over two years I stopped running due to pain and muscular tension following gradual spinal compression due to aging, hip and pelvic strain, and Achilles/Plantar Fasciitis. Jayne eliminated my muscular tension and increased my flexibility and range of motion. I can run again and feel fluid and flexible with my stride. GO SEE JAYNE!

Everything about Zoaura was amazing; from scheduling my appointment to the in home massage…read more I was able to call and have a massage the next day! It was the best massage I have ever had. Not having the added stress of traveling to and from a massage is definitely worth it. I will definitely do it again!

My daughter scheduled at home massages for both of us for my birthday. Myra did my massage& Alonzo…read moredid my daughter's. My massage was amazing & I felt my muscles just de-tense and melt into the table. She was great when I asked her to adjust something and she checked in with me regularly to see how I was feeling. The scheduling went smoothly and they commmunicated with us in preparation for our appointments. Both of these professionals were just amazing & I will absolutely have massages from them again. I recommend this company with 5+++ stars!

I have been going to Teddy at Addison Street Spa for years and for good reason! His knowledge and…read moreskill in massage therapy always leave me feeling my best for days at a time. I'm a very active person and so Teddy always customizes my massage depending on what needs the most attention, especially after my long run days! The professionalism and expertise alongside the real community feel of Addison Street Spa is what keeps me coming back, thanks Teddy!

I love this place. Have been here a few times and have had amazing massages by Teddy and Shari…read more Saw Tina today for a facial and it was lovely. My skin was glowing and I was totally relaxed. Can't wait to go back!

best place in the area. I go weekly for massages! they have become part of my self care and…read morewellness routine.

I have been coming here and seeing Michael since his opening . He is excellent and I always feel…read morebetter after my appointment , I highly recommend to ask for Michael . He is truly an expert and takes great care of you . I have sent many of my friends here . - Diana