I moved to the area recently and Ive been looking for places to get some services done like a wax…read more I called and the front desk let me know the wax lady was busy doing lashes and I would have to wait an hour or more. So I went home to take care of some things and waited for their call. They called me to come in and I basically said I'll have to get ready to step out since I was in the middle of applying a mask so give me a few minutes. I get there and what I walked into was an unfriendly welcoming from the nail techs, no greeting, no smile, just side eyes as if I was not the type of customer they wanted there. I dont know if its cause I had a hair cap on for my hair mask or because I was the only afro-latina in there. Even the customers were stand offish mind you thats not even the most aesthetic spa in the area. Zen Shu is and they weren't like this not even close. I told them what I was there for and I was told the lady left? 2x. Like what do you mean I spoke to you guys 20 minutes ago and you told me to come in. Then the lady from the front finally comes out says the girl "went to the store", that I will have to wait. Then proceeds to ask if I want to wait???? UH yess! I waited an hour for you to finish a service and I came outside like this, OF COURSE! You would think thats common sense. But no it's because the wax lady which apparently is the only one that does waxes there probably went home. Thats the only reason I can think of. So I waited maybe 5-8 minutes until I left and took my money to Beauty Spa, which is what I should've done in the first place. They were very attentive once I walked in, immediately stopped what they were doing and took care of me. I'm very disappointed in the latin community here, I worked in hospitality/customer service before so I understand the work behind it. But I was certainly not expecting this treatment after being called to come in. I absolutely hate wasting my time and today was a long list of to dos before I travel. They need to improve on their customer service as a whole. I would not be recommending my family or friends here at all. Theres so much better though you might spend a bit more, but care, hospitality and TIME is high on my list.

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing…read morespecific people weren't coming in to keep the business.

I hav been coming here for over 10 years and I normally don't do review as but I figured I need to…read moredo my due diligence to a place I've been going to so long. This place is amazing to say the least. I have been to some of the top so called best massage places in the world for so much money and nothing tops my massage here. I'll go on vacation get a massage and when I get back I instantly come pay them a visit! It's not fancy but you won't be disappointed. Some people complain about the owner but honestly he's just a tough old school man , like my father and does his best to accommodate everyone and only wants the ladies to get the tip they deserve which I see nothing wrong with that as they are providing a service that is exhausting on the hands and body. He's actually very nice, just don't expect a full conversation. Hope this helped . Enjoy !

Yikes, I'd stay away. There are plenty of other basic foot and back rub places…read more The male manager is so rude and dismissive it makes the entire experience uncomfortable.

Went for a massage 5 months pregnant. I was given a gift card which I didnt know had an expiration…read moredate and was expired. The gift card was for 100$. They refused to accept the gift card. I am 5 months pregnant and (still) in very achy. I needed my back, traps and neck cared for. I explained I preferred a deep massage, which was a rub. I asked several times for the massuse to push harder or apply more pressure but i dont think she understood. Luckily someone came in and assisted which made the experience more enjoyable. I was placed on the wall where people were constantly coming in and out the door kept opening water was running and then shutting (it was quite noisy). I wont be returning.

Amzing massage. My masseuse was so empathetic and patient. I was getting really hot and she changed…read moremy sheet to a cool sheet and got me water and waited a moment for me to get my composure back I love this place and highly recommend it not to mention the foot massage was amazing..i even fell asleep..lol

Giving it a 2 because the massage was good but I tried to use a gift certificate and apparently it…read morewas expired by either 2 or 4 years (I didn't see the date but he said that when I went to pay). He only honored half of the amount. I wasn't sure of NY law but I was pretty sure businesses are supposed to honor expired gift certificates. I didn't want to cause a scene so I paid the other half and left. Researched it when I got in the car and NY law requires a 9-year validity for gift certificates. I called back and he just kept saying it expired and they just follow the rules. It wasn't worth it to get into it with him so I just told him he shouldn't be doing that. He thanked me for telling him but never offered to honor the other half of the certificate.

I went in for a relaxing experience, the person giving me my massage kept answering the phone and…read moregot up to help a walk-in that wanted a gift certificate. At the end of the very average massage, I was told a minimum of 20% tip was required. This was a minimum of 20% on the service amount AND the tax paid for the cost of the service. When I said this is not posted, I was the told..."I did a very good job for you, you pay me more now"... then my receipt was put back in front of me, he then points it telling me I had to change the tip I'd already added...when I didn't add what he felt was enough, I was told to either Venmo him or bring more money later. At this point I felt unsafe and agreed to bring more later just so I could exit the store without his continued harassment. His demanded amount was ABOVE 20%. What I tipped him was 16% and this was above what his average service with multiple interruptions within the service, bullying harassment and demands for a "minimum tip" AFTER the service was provided deserved. It's unfortunate that this is what this establishment deems, "good business practices".

The rave reviews enticed me to book an appointment and purchase the yelp deal offered by Beryl…read more However, when I arrived for my appointment she refused the Yelp deal. Needless to say, I was highly disappointed and her attitude and the way she handled the situation was rude. I feel like I was scammed. The place was ok. Dark and a bit chilly, really small and didn't feel that clean. I recommend Farida in White Plains for massage and facial services. The customer service is stellar at Farida's and she has a much larger space with tea and snacks with a waiting room which is far more welcoming than Beryl's . The facials and offerings are much wider and the ladies are so sweet and the massages and facials are top notch!

I have been to Beryl's a few times a month for some time now. I have sent family members and dear…read morefriends. She is quite literally the best deep tissue massage I have ever had and I have had plenty. You won't find a better masseuse. Her studio is conveniently located, super clean and calm and she is easy to book on the web. Perfect in every way!

This spa is lovely. I called for a same day appointment for two people and they were able to…read moreaccommodate us without issue. However if you have a preference for a male or female masseuse, make sure to double check in advance, as they may not have availability. I got a 60 minute deep tissue massage with a ten minute foot massage add on. The massage was intense at times, as the masseuse used a lot of pressure. I felt a bit sore afterwards, but hopefully it's a sign of tension relieved. The deep tissue massage included a hot stone treatment, which was nice, but the stones were initially a bit too hot. They also do a face and neck massage. The treatment areas are separated by curtains so you can hear the people next to you, but they play soothing music and it didn't feel noisy. Prices are very affordable and they accept credit cards for the balance and tip. They also take cards over the phone, if you're buying a treatment as a gift.

Ok so make your appt with coo coo Michelle at this location then you walk a few stores down to the…read morepizza & ristorante and you will have the most amazing day! Last min whim w. The BFF decided to get massages and food and relax on a gorgeous Sunday! I was worked on by Tony and Michelle. Tony did my massage and Michelle did my stretching. It was a wonderful experience! The prices were great given the location but over all you will come out feeling like a new person. We received complimentary waters and hand sanitizers after the massage and it was just a great experience overall, will definitely be back!

Jayne is wonderful. My husband first went to see her for foot pain. She was able to help him…read moretremendously. He then suggested I visit Jayne to see if she could help with my headaches. Indeed her knowledge of where tension is carried in the muscles is formidable, I am really amazed at how an hour with her is more effective than a week of pain killer! We are now "regulars" -- and couldn't recommend her more highly. Yes, it is relaxing, zen, super spotless and all the rest but more than that it is preventative and holistic an approach to pain and (let's face it) real life management. Jayne is really a soft spoken and knowledgeable gem of massage therapy!

Professional and extremely knowledgeable in massage therapy. Not to mention it was the most…read morecomfortable and relaxing massage I've ever experienced.

I have been going to Teddy at Addison Street Spa for years and for good reason! His knowledge and…read moreskill in massage therapy always leave me feeling my best for days at a time. I'm a very active person and so Teddy always customizes my massage depending on what needs the most attention, especially after my long run days! The professionalism and expertise alongside the real community feel of Addison Street Spa is what keeps me coming back, thanks Teddy!

I love this place. Have been here a few times and have had amazing massages by Teddy and Shari…read more Saw Tina today for a facial and it was lovely. My skin was glowing and I was totally relaxed. Can't wait to go back!

best place in the area. I go weekly for massages! they have become part of my self care and…read morewellness routine.

What took me so long to get here?…read more I think what deterred me most were the multiple over enthusiastic reviews. If you check some of the 40+ reviews you'll get a sense of why I was hesitant. Honestly, I was just searching for a review I think I could trust. Not to say that the writers experiences were not accurate, but one never knows until they've experienced things for themselves. With that, despite my skepticism I forged ahead. When I walked in at first I was put off, as this is in no way a Dobbs Ferry high end spa, but desperation has its motivation. Arrived mid-morning without an appointment. This was risky as other patrons were already there, though luckily space was still available. My massage area, not a separate room, had enough privacy where I felt comfortable. During my session, realization kicked in noting that bells and whistles were not needed nor were they missed. My masseuse, Amy did the necessary and got to work getting those kinks out of my back. The full body massage that followed from head to toe, with a bit of stretching was an added bonus. To say I walked out happy with my massage experience, justifies a return back to this no frills spot. TIPS: Appointments encouraged 1 hour service = Free Hot Stone Clean Bathroom Spa music Quiet enough Low lighting